Operation Manual

ENGLISH – 17 | MP-113
5. Troubleshooting
Problem Causes Solution
No display after
pressing the
Play/Pause
or Power
button
Without installed
battery or battery is
empty
Verify the battery is installed,
change battery.
No sound when
playing music.
1. Volume is too low or
without music in your
player.
2. Battery low
3. MP3 or WMA file is
corrupt.
1. Adjust volume or download file.
2. Change battery
3. Try different files
Unable to
download files
to the player
after a
connection is
made.
1. The function Key
lock is set and the
keys are locked, or
the internal memory
storage is write pro-
tected.
2. The USB plug is not
inserted to the PC
properly.
3. Wrong folder direc-
tory
1. Unlock the keys.
2. Connect to the USB interface
again and verify PC has identi-
fied it as removable disk.
3. Maximum number of folders
and files that can be saved
under a directory are 30 and
500, respectively
MP3 files are
not displayed
The MP3 files are made
with different format
and compress rate--the
file might have been
compressed with MP3
layer one or two.
Download standard MP3 files.
PC cannot
identify the
MP3 player
1. The necessary driver
is not installed.
2. The PC has caused
an error.
1. Install the driver properly.
2. Format the removable disk.
No response
after pressing
buttons
The function Key lock is
set and the keys are
locked.
Unlock the keys.
Cannot open
the disk or
prompt I/O
error after con-
necting PC.
Caused by some im-
proper operation
Click related upgrading problem,
pressing and holding the Volume
up key (
), and connect USB
cable, then click START to format
and upgrade will solve the
problem.