User manual

19 Troubleshooting

19.1 APP failed to synchronize data

1. Check if your phone network and Bluetooth settings are turned on or not.

Both the phone network and Bluetooth need to be ON at the same time for data

synchronization.

2. Check if your wristband is near your phone. The connection distance is

within 10 meters.

3. Make sure that your wristband had been connected with your devices.

19.2 APP failed to connect with the band

1. Check if your phone network and Bluetooth settings are turned ON or not.

Both the phone network and Bluetooth need to be ON at the same time.

2. Check if your band is near your phone. The connection distance is within 10

meters.

3. Make sure that the band is not connected to other account.

Hints for Environment Protection: Packages materials

are raw materials and can be recycled. Do not disposal

old devices or batteries into the domestic waste.

Cleaning: Protect the device from contamination and

pollution (use a clean drapery). Avoid using rough,

coarse-grained materials or solvents/aggressive cleaner.

Wipe the cleaned device accurately. Distributor:

Technaxx Deutschland GmbH & Co.KG, Kruppstr. 105,

60388 Frankfurt a.M., Germany