P.O.
When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualified, giving you the benefit of saving energy and helping our environment. However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured with the DIRECTV® Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.
WELCOME TO THE DIRECTV FAMILY! Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 (including over 190 full-time HD channels) channels of live and On Demand TV programming, satellite music and a huge selection of box office hits from DIRECTV CINEMA®. We’ll take you step by step through everything, from pushing the POWER button to searching for your favorite programs. This User Guide applies to the DIRECTV® HD DVR and the Genie™ HD DVR and Mini Clients.
TABLE OF CONTENTS DIRECTV HD DVR RECEIVER USER GUIDE Welcome to the DIRECTV Family! .............................................3 Safety & Care ............................................................................6 Product Information .................................................................8 4 CHAPTER 1: USING YOUR REMOTE CONTROL Your Remote Control ..............................................................10 The Progress Bar ..........................................................
Help ........................................................................................99 APPENDICES CHAPTER 7 - GENIE™ HD DVR Appendix 1: Setup and Activation .........................................148 Genie™ HD DVR .....................................................................102 DIRECTV Genie Mini Back Panel Example ............................107 Appendix 2: Connections to TV & Equipment .......................149 Appendix 3: Receiver Front and Back Panels .......................
SAFETY & CARE Your DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: DIRECTV HD DVR RECEIVER USER GUIDE This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.
SAFETY & CARE • Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the Receiver on top WARNING: Use only the power supply (power cord) that of a “hot component” such as an audio power amplifier. came with your DIRECTV Receiver. Failure to use the • Protect your components from power surges by connecting all the components before plugging any power cords into the wall authorized power supply (power cord) may cause electric outlet.
PRODUCT INFORMATION DIRECTV HD DVR RECEIVER USER GUIDE Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your Receiver. 8 Model No. * Serial No.
CHAPTER 1: USING YOUR REMOTE CONTROL The Progress Bar .........................................................................17 Live Buffer ....................................................................................18 CHAPTER 1 - USING YOUR REMOTE CONTROL Your Remote Control ....................................................................10 DIRECTV Genie™ Remote Control (RC71 & Above) ...................... 10 DIRECTV Universal Remote Control (RC65 & Earlier) ................
YOUR REMOTE CONTROL DIRECTV GENIE™ REMOTE CONTROL (RC71 & ABOVE) DIRECTV HD DVR RECEIVER USER GUIDE Introducing the DIRECTV Genie™ Remote Control 10 The DIRECTV Genie Remote Control (Model series RC71 and above) with Radio Frequency (RF) technology offers improved functionality and a host of convenient benefits. While the Genie Remote comes factory-set to Infra Red (IR) Mode, so it works with your earlier model Receivers.
YOUR REMOTE CONTROL Programming Your Genie Remote 1. Make sure your TV is turned on. 3. Press MENU on the Remote, then select Settings & Help from the left menu. 4. Select Settings from the Settings & Help screen. 5. Select Remote Control from the left menu 6. Select IR/RF Setup. 7. Use the arrow keys to select IR or RF, depending on which Receiver you wish to pair the remote with, then arrow to select Continue. 8. Follow the onscreen instructions.
YOUR REMOTE CONTROL DIRECTV UNIVERSAL REMOTE CONTROL (RC65 & EARLIER) DIRECTV HD DVR RECEIVER USER GUIDE The DIRECTV Universal Remote works with your pre-Genie Receivers, as well as the latest Genie DVRs and Mini Clients, as long as the newer devices are programmed to operate in IR Mode. 12 If your DIRECTV System was installed professionally, your Remote is already programmed to operate your Receiver and TV.
YOUR REMOTE CONTROL BASIC BUTTON CONTROLS ON DIRECTV REMOTES MENU – Evokes the main menu for access to all features in your DIRECTV System INFO – Displays the Channel Banner where you can get information about your current program. GUIDE – Accesses the Program Guide. LIST – Accesses the Playlist screen. EXIT – Dismisses any menu screen/box and returns you to your current programming. ARROW Keys & SELECT – Navigate through any menu screen or dialog box.
YOUR REMOTE CONTROL DVR CONTROL BUTTONS Below are the DVR control buttons common to both types of Remotes with exceptions as noted.* DIRECTV HD DVR RECEIVER USER GUIDE PLAY / SLOW MOTION 14 Starts the recorded video or paused live TV currently on screen. Hold button down for slow motion. Universal Remote RC71 Remote II R RECORD Records programs in the Guide and live TV. Press twice to record a series. PAUSE / FRAME BY FRAME STOP** Freezes the action of any live or prerecorded TV program.
YOUR REMOTE CONTROL NOTE: For Universal Remote Only: * The DVR buttons can also be used along with the Mode Switch to control a DVD player or other auxiliary equipment. CHAPTER 1 - USING YOUR REMOTE CONTROL ** The STOP button is on Universal Remote only.
YOUR REMOTE CONTROL DIRECTV HD DVR RECEIVER USER GUIDE CHECKING REMOTE CONTROL STATUS 16 You can access the More System Info screen to see the status of any Remote on a Receiver or Client. Press MENU, select Settings & Help, arrow over to Settings, then select Info & Test from the left menu. Select More System Info from the lower right of the screen. Using the ARROW keys, scroll down the list of information to Remote Control to view related information.
THE PROGRESS BAR When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day. The right end of the green bar shows how far ahead you can go. If you press the RECORD button during a live show, the progress bar turns orange and the orange record icon appears next to the title of the show.
DIRECTV HD DVR RECEIVER USER GUIDE LIVE BUFFER 18 Your DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward* or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REW, as long as you haven’t changed channels since the program started.
CHAPTER 2 - CHANNELS & PROGRAM INFO Channel Banner & TV Options ................................................... 26 Messages ....................................................................................26 Info ..............................................................................................26 Last 4 ...........................................................................................27 Favorite Channels .......................................................................
PROGRAM GUIDE Press the GUIDE button to display the onscreen Program Guide, with up to 14 days of programming information. Navigate in the Guide as follows: Use the ARROW buttons to move one cell at a time up/down/ left/right; DIRECTV HD DVR RECEIVER USER GUIDE Use the CHAN/PAGE button to scroll up or down by page; 20 Input a channel number to tune directly to it. Press the right ARROW button to scroll programming that’s playing up to 14 days in the future on a particular channel.
PROGRAM GUIDE You Might Like – displays shows similar to the current program. LOCAL CHANNELS Your DIRECTV-provided local channels can be found in the Guide from channel numbers 2 through 69. HD AND SD CHANNELS DIRECTV has a tremendous offering of HD channels and they are spread throughout the Guide. They are identified by an “HD”, look for HD after the program title in the Guide.
PROGRAM GUIDE DIRECTV HD DVR RECEIVER USER GUIDE 3D CHANNELS 22 3D channels are in the 100s series in the Guide, starting on channel 103. For a list of 3D programs, press GUIDE, press the DASH (—) key* and then select Sort programs by category. Select 3D and a list of 3D programs will display. NOTE: There is no separate 3D fee, but DIRECTV 3D programming is broadcast in HD and requires HD Access, an HD Receiver (HR21, H21, HR34, HR44 or later) compatible 3D HDTV and 3D glasses.
PROGRAM GUIDE FILTERING THE GUIDE There may be times when you want to temporarily minimize the channels shown in the Guide, filtering them by program type. For example, you may want to see just sports or news: Press GUIDE twice to display the Guide Filter. Highlight your desired category and press SELECT. The Guide will display only channels in your desired category, which is labeled at the bottom right of the Guide.
PROGRAM GUIDE GUIDE OPTIONS From the Program Guide, press the DASH key [—] to display the Guide Options menu. DIRECTV HD DVR RECEIVER USER GUIDE Sort programs by category: 24 Select Sort programs by category, then select a category to see a list of shows in chronological order that match your sort criteria. Jump to a date & time: Select Jump to a date & time to quickly go to a future date and time in the Guide.
PROGRAM GUIDE MINI GUIDE CHAPTER 2 - CHANNELS & PROGRAM INFO If you are watching a show and want a quick look at what’s on next, press ENTER to display a one-line mini Program Guide. Use it for the channel you’re currently watching or type in a new channel number to see what’s airing next there. Look for the channel or time you want using the Up, Down, Left & Right arrows. Press MiniSELECT on the new show to go to that channel.
CHANNEL BANNER & TV OPTIONS DIRECTV HD DVR RECEIVER USER GUIDE When you find a currently airing show in the Guide you want to watch, press SELECT and the Receiver changes to that channel. The Channel Banner briefly displays at the top of the screen with program title, channel number, date, time and other information. Select More Info for detailed program information and other options. 26 You can also press INFO to display the Channel Banner while watching a program.
CHANNEL BANNER & TV OPTIONS LAST 4 FAVORITE CHANNELS Select Favorites to update the Program Guide to show only the channels you want to see. You have four options to choose from such as, All Channels, Channels I Get, Custom 1 and Custom 2. Channels I Get displays only the channels you subscribe to. Custom 1 and 2 are self-created lists of your favorite channels. If one of your self-created lists is active, select the Add... or Remove... option to add or remove the current channel from that list.
CHANNEL BANNER & TV OPTIONS DIRECTV HD DVR RECEIVER USER GUIDE AUDIO/VIDEO OPTIONS 28 Select Audio/Video to change the resolution and format of your display and to change audio to an alternate language, when available. Select Change Resolution & Format to change the display settings; each press of SELECT toggles to the next available option. The current settings are shown in gray text. (See “Appendix 5: About High Definition” for more information about screen resolution and format.
CHANNEL BANNER & TV OPTIONS PICTURE-IN-PICTURE To change the position of the smaller window, press INFO on your remote. Select PIP and choose a position from the options provided. NOTE: The Picture-in-Picture feature is only available on the TV connected directly to a Genie HD DVR (models HR34, HR44 and above). CHAPTER 2 - CHANNELS & PROGRAM INFO Watch two programs, live or recorded, at the same time. While watching one program, press the INFO button on your remote. Select PIP.
MENU The DIRECTV Menu is your main point of access to My DIRECTV, Search & Browse, Recordings, Extras, and Settings & Help. Press MENU on your remote to see your options. DIRECTV HD DVR RECEIVER USER GUIDE MY DIRECTV 30 My DIRECTV gives you quick access to programs/channels you watch frequently, as well as recommended programs based on your past viewing history. Use the ARROW keys to highlight a title you are interested in, then press SELECT for program information.
MENU EXTRAS SETTINGS & HELP The Settings & Help screen contains Settings, Parental Controls, Favorite Channels and Help. For detailed information on each of these topics, see Chapter 6, “Settings & Help”. CHAPTER 2 - CHANNELS & PROGRAM INFO Use the Extras option to access Messages, the DIRECTV Active Channel, TV Apps, Pandora, Showroom, and, if you have an Internet-connected receiver, YouTube. Depending on your setup, it may also include the Caller ID feature.
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 3: SEARCH & BROWSE Movies, On Demand and Pay Per View ...................................... 34 Movies .........................................................................................34 On Demand .................................................................................35 Recording From Movies or On Demand .....................................36 Pay Per View Events ...................................................................39 Sports ...........................................
MOVIES, ON DEMAND AND PAY PER VIEW To see what movies and On Demand content are available, press MENU, select Search & Browse, then select from the following: Movies On Demand DIRECTV HD DVR RECEIVER USER GUIDE TV Shows 34 MOVIES Movies offers an easy, one-stop way to find ANY movie on DIRECTV, including broadcast channels, premium channels, latest releases, In Theaters, Pay Per View, and On Demand. This includes both free and premium movies. Press MENU, select Search & Browse, then select Movies.
MOVIES, ON DEMAND AND PAY PER VIEW You can record or order movies from the Movies screen. Any movie with a green Play icon is available to order and watch immediately. Select the movie, select the Play option, then follow the onscreen instructions. Within the first five minutes, you can still cancel your purchase. Press INFO, select More Info, then select Cancel PPV. NOTE: As long as your Receiver is connected to a land-based phone line or the Internet, you can use your remote to order.
MOVIES, ON DEMAND AND PAY PER VIEW DIRECTV HD DVR RECEIVER USER GUIDE VIEWER’S TIP: You can also check out your favorite programmer’s home page for previews and missed episodes. Simply add a “1” in front of the regular DIRECTV channel number. For example, A&E is on channel 265. The homepage is channel 1265. 36 RECORDING FROM MOVIES OR ON DEMAND When your HD DVR is connected to the Internet, you get the most out of your DIRECTV service, with the broadest selection possible to choose from.
MOVIES, ON DEMAND AND PAY PER VIEW When a movie becomes available to watch,it moves to your Playlist. Your Receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more. You can also change the default limit by pressing MENU on your remote and selecting Recordings, then Manage Recordings, Queue, then Preferences. To watch a movie, press the LIST button on your remote to access the Playlist.
MOVIES, ON DEMAND AND PAY PER VIEW When your Receiver IS connected to the Internet: DIRECTV HD DVR RECEIVER USER GUIDE You can record from both Movies and On Demand menus. To record a program, highlight a title, then press the orange REC (Record) button. An orange “R” icon next to the title indicates it’s scheduled to record/download. 38 All scheduled records/downloads (with the exception of In Theaters titles), as well as those that are ready to watch, are displayed in the Playlist.
MOVIES, ON DEMAND AND PAY PER VIEW All In Theaters titles are stored in your Queue. To access the Queue press MENU, select Recordings, then Manage Recordings and then select Queue. When a movie is available to watch, you will find it in your Playlist. Your Receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more.
SPORTS DIRECTV HD DVR RECEIVER USER GUIDE Spend less time searching and more time watching your favorite sports. With the Sports feature, you can find tune-in info for all your sporting events in one location, at the press of a button. It’s like having an on-screen Guide dedicated to all your sports programming. 40 Get the complete lineup of all the games and events airing on TV now through the next 14 days, including Pay Per View, UFC, boxing and WWE events.
TV SHOWS AND GENIE™ RECOMMENDS TV SHOWS TV Shows* is your destination dedicated to TV programming, where you can find content that’s airing now, or to record for watching later. Browse shows by genre or seasonal and special categories to find content that suits your interests faster. TV Shows is also the point of access for the Genie Recommends feature, which matches suggested programs to your viewing preferences. (See below.
TV SHOWS AND GENIE™ RECOMMENDS DIRECTV HD DVR RECEIVER USER GUIDE NOTE: *TV Shows and the Genie Recommends feature are only available on the Genie HD DVR (model HR34, HR44 and above) and Genie Minis (model C31, C41, C41W and above). 42 NOTE: †The DIRECTV start-from-the-beginning feature can only be used if the tuner was pre-set to your show’s channel, or someone else in a Genie-networked household was watching the show from the start.
SEARCH FEATURES SMART SEARCH Find Your Show Faster Far in Advance The DIRECTV Far in Advance tool lets you search for upcoming TV series scheduled to air more than 14 days into the future. Type your program name into the Smart Search keypad, and choose from the results list. You can view episode information for select shows up to a year in advance of air date, and even opt to record the episode or series.
SEARCH FEATURES Keyword & Recent Searches DIRECTV HD DVR RECEIVER USER GUIDE A Keyword Search targets all programs based on a specific word. Type a keyword in the search screen and press the RED button on your Remote. Select a category to narrow your results. Select individual programs or Autorecord to automatically record all programs matching your keyword search. 44 Smart Search remembers your recent searches.
SEARCH FEATURES DIRECTV™ VOICE SEARCH Download the DIRECTV Mobile App for your smart phone and use the app’s voice-activated search feature to browse the Guide on your TV. You simply tell it what you’re looking for! To learn more, please see the DIRECTV Mobile Apps section in Chapter 5, Extras & Special Features.
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 4: RECORDINGS Recording a Single Show ........................................................... 48 From Live TV ...............................................................................48 From the Guide ...........................................................................48 Changing a Record Option ..........................................................48 Stopping an In-progress Recording ...........................................49 Watching and Deleting Your Recorded Shows ......
RECORDING A SINGLE SHOW FROM LIVE TV DIRECTV HD DVR RECEIVER USER GUIDE To record a show you are currently watching, simply press RECORD once. 48 FROM THE GUIDE You don’t have to be watching a show to record it. Simply find it in the Program Guide and press the RECORD button. The orange record icon appears to confirm that your show is being recorded or is scheduled to record. NOTE: If you have a Genie HD DVR (HR34, HR44 & above), you can record up to five shows simultaneously.
RECORDING A SINGLE SHOW If you are watching while recording, and you think your show might go into the next time slot, press INFO on the remote, then select More Info and Recording from the onscreen choices to see the recording options for that show. Once there, you can change the stop time or any other option. To save your changes, select Save Changes. If your show is set to record in the future, it will appear in the Guide or To Do list. Press INFO to display the Info screen.
RECORDING A SERIES DIRECTV HD DVR RECEIVER USER GUIDE FROM LIVE TV 50 If the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording. FROM THE GUIDE As mentioned previously, you don’t have to be watching a series to record it.
RECORDING A SERIES STOPPING AN IN-PROGRESS RECORDING If you press the RECORD button a third time on a series, an onscreen message will appear giving you the choice to Keep Recording, Change Recording Options, or Stop Recording.
WATCHING AND DELETING YOUR RECORDED SHOWS DIRECTV HD DVR RECEIVER USER GUIDE Press LIST on the remote to see a list of recorded shows. Or, press MENU and select Recordings, then Playlist. Use the arrow keys to highlight the desired show, press SELECT, then select Play (or Resume if you’ve already watched part of the show) to start the show. 52 You can use any of the DVR control buttons (PAUSE, FFWD, REW, etc.) while watching your recorded show from select channels.
PLAYLIST The Playlist screen displays all your recorded programs. To get to the Playlist screen directly, press LIST on the remote, or press MENU and select Recordings, then Playlist. Titles you have yet to view are shown in bright, white letters, while viewed titles (partially or completely) are light grey. The time, date and channel of each recorded program is displayed to the right of the program title.
PLAYLIST PLAYLIST OPTIONS DIRECTV HD DVR RECEIVER USER GUIDE From the Playlist screen, press the ENTER button to display Playlist Options. 54 Mark Programs to Delete Select Mark programs to delete if you want to delete two or more programs at once. Sort Programs by Category Select Sort programs by category and then select Movies, Sports, News, Kids, etc., to filter the playlist as desired. This option will help you find what you want faster, once you start to record a lot of programs.
PLAYLIST Open/Close All The series episodes you have recorded are grouped in folders in your Playlist. Select Open/Close All to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all. Filter by Playlist If you are set up on a Whole-Home DVR or Genie network, this option lets you select whether to see all available titles from all Receivers, or just those on the “local” Receiver.
PLAYLIST DIRECTV HD DVR RECEIVER USER GUIDE Keep 56 If you have a program you would like to prevent from being automatically deleted when your disk is full, highlight the show you want to keep and press ENTER on your remote. A blue, K icon will appear next to the program title indicating it will be kept until you delete it. You may be tempted to make all of your recordings Keep Until I Delete, but if your hard drive reached capacity, new recordings will not be possible.
MANAGE RECORDINGS Once you have scheduled recordings, you can find the status and history of those recordings by pressing MENU and selecting Recordings, then Manage Recordings to see the following options: To Do List, Series Manager, Queue, History, Purchases, Manual Record and Record Defaults. These features are described on the next few pages. TO DO LIST NOTE: DIRECTV On Demand programs that are scheduled to download via the Internet are shown in the Playlist, not the To Do List.
MANAGE RECORDINGS DIRECTV HD DVR RECEIVER USER GUIDE SERIES MANAGER 58 The Series Manager screen displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conflict and the Receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority.
MANAGE RECORDINGS HISTORY Provides status information for every recording scheduled, whether they were completed, canceled or deleted. If you think something should have been recorded, but wasn’t, check here to look for an explanation. PURCHASES Provides status information for all Pay Per View programs that were bought on the Receiver you are currently using, and, if viewed, the date and time. To see purchase activity for other Receivers or Clients on your account, you must view it locally.
MANAGE RECORDINGS When recording a series, the Episode Type gives you the option to record first run only, repeats only, or both. DIRECTV HD DVR RECEIVER USER GUIDE The Keep at Most option lets you decide how many episodes you want to keep: 1, 2, 3, 4, 5, 10 or All. If you select All Episodes for a show that appears multiple times in the Guide, it may use up disk space rapidly.
RECORDING FROM YOUR COMPUTER, PHONE OR TABLET Have you ever forgotten to set a recording and wished you could do it remotely from work or while on the go? You can with directv.com, and DIRECTV Mobile Apps. NOTE: You must have an account on directv.com to use remote scheduling /Mobile Apps. FROM A COMPUTER NOTE: If you have a mix of HD and SD DVRs in your home, make sure not to pick an HD movie for your SD DVR. It will not record. NOTE: Remote connections may vary.
RECORDING FROM YOUR COMPUTER, PHONE OR TABLET DIRECTV HD DVR RECEIVER USER GUIDE FROM A PHONE OR TABLET 62 Forget to set your home DVR to record a must-see show? Now you can use your iPhone®, iPad®, iPod®, or Android™ phone or Android™ tablet to schedule a recording from anywhere. A feature of the DIRECTV Mobile App, the remote scheduling function even lets you set your DVR to record select movies that are still in theaters when they become available on DIRECTV.
CHAPTER 5 - EXTRAS & SPECIAL FEATURES Special Features ..........................................................................70 DIRECTV® DoublePlay™ ................................................................ 70 GameSearch™ ............................................................................... 71 QuickTune .................................................................................... 71 TV Apps ........................................................................................
EXTRAS Use the Extras option to access Messages, the DIRECTV Active™ channel, TV Apps, Music & Photos, Pandora and, if your Receiver is Internet-connected, YouTube. Depending on your setup, it may also include the Caller ID feature. DIRECTV HD DVR RECEIVER USER GUIDE MESSAGES 64 Press MENU, select Extras and then Messages to view your messages from DIRECTV, which may include important news special offers, and more.
EXTRAS MUSIC & PHOTOS Your DIRECTV Receiver can be connected to your home network to show photos and, play music and videos that you have saved on your personal computer. You must have at least one personal computer running a media server (e.g. TVersity, Windows Media Player, Intel Viiv) in your network for this service to work. For help on setting up Music & Photos, visit directv.com/mediashare.
EXTRAS DIRECTV HD DVR RECEIVER USER GUIDE Select Photos to go to the Photos submenu. Select Browse to see several photos at once. 66 The DVR controls on your remote allow you to stop, play or skip through your music and photos. Press ENTER on your remote to toggle among music, photos and video control modes. Pressing the STOP button while in music control mode stops the music from playing, and the audio from the current channel is then heard.
EXTRAS CALLER ID To set up your Receiver to display an onscreen notice whenever you receive a call, press MENU and select Caller ID, then select Turn on Notices. This will toggle the option to now read Turn off Notices. Note: In some areas, you must press MENU, then select Extras, then select Caller ID, then Turn on Notices or Turn off Notices. NOTE: You must subscribe to caller ID service through your phone company and your DIRECTV Receiver must be connected to the phone line.
EXTRAS DIRECTV HD DVR RECEIVER USER GUIDE SHOWROOM 68 Showroom offers you DIRECTV content such as instructional videos, behind-the-scenes clips and video extras, information about Sports subscriptions, special offers, trailers and more. PANDORA Pandora is personalized Internet radio designed to help you discover new music you’ll love, mixed in with music you already know. To use Pandora, your Receiver must be connected to the Internet and you must have a Pandora account set up online.
EXTRAS YOUTUBE Watch millions of Internet videos on your TV. If you’re already connected, follow these simple steps: 1. Press MENU on your remote and select Extras, then select YouTube. 2. Enter your search term using the onscreen keypad, or use the numbers on your remote to “triple tap” the words. 3. A list of YouTube videos matching your search term will display. Play a video from this screen by highlighting a title and pressing SELECT.
SPECIAL FEATURES Your DIRECTV HD DVR supports these special features that can be accessed without going through a menu. Watching Program 1 Program 2 Program 1 DIRECTV HD DVR RECEIVER USER GUIDE DIRECTV® DOUBLEPLAY™ 70 With DoublePlay, you can easily switch between two programs on at the same time without missing a minute of either. Your HD DVR stores up to 90 minutes of live TV on two channels. If you tune to a new channel (a third channel), the saved portion on the original channel is cleared.
SPECIAL FEATURES GAMESEARCH™ QUICKTUNE Use QuickTune to get to your nine “must see” channels fast! While watching live TV, press the UP arrow on your remote control. A display with fields for 9 channels will appear on screen. To fill in the fields, press the ENTER button on your remote control. The channel you are currently viewing will be added to the currently highlighted field in the QuickTune display. After you’ve made all your picks, press the UP arrow whenever you want to bring up the application.
SPECIAL FEATURES DIRECTV HD DVR RECEIVER USER GUIDE TV APPS 72 With DIRECTV’s free TV Apps, you can check your local weather, get the latest sports scores, track your NFL fantasy standings, and discover trending shows – all without missing a second of what you’re watching on TV. To enjoy TV Apps, your DIRECTV HD DVR must be connected to the Internet. (See Appendix 4, “Get Connected”, for instructions.
SPECIAL FEATURES DIRECTV TV Apps are FREE and easy to use. Just press the Right ARROW button on your Remote to launch the TV Apps dock and select the app you want. CHAPTER 5 - EXTRAS & SPECIAL FEATURES NOTE: *The NFL.COM Fantasy Football TV App will begin functioning two weeks before the start of the NFL season, and will stop one week after season close.
DIRECTV® WHOLE-HOME DVR SERVICE DIRECTV’s Whole-Home DVR service is like having a DVR in every room. Now even rooms with HD Non-DVR Receivers or Clients can schedule and show recorded programs. Whole-Home provides more flexibility to the whole household with these benefits: DIRECTV HD DVR RECEIVER USER GUIDE Watch recorded shows in any room. 74 Start watching in one room, finish in another. Record or delete shows from any room. Record two shows at once, while watching two shows from your Playlist.
DIRECTV® WHOLE-HOME DVR SERVICE After your system is set up, see the following steps to personalize your Whole-Home experience and take advantage of its many great features and functionality. Once DIRECTV® Whole-Home DVR service is activated on your account, press the LIST button on your Remote. The service confirmation message at right will display. Select Continue. 2. Name Your Locations: Now, give each Receiver or Client a name. We refer to this as Location.
DIRECTV® WHOLE-HOME DVR SERVICE Share Playlist DIRECTV HD DVR RECEIVER USER GUIDE You can share the Playlist with other Receivers and Clients, or not. For example, the HD DVR in your Den, can be set to share its Playlist with the Mini Client in your Master Bedroom, but not with the HD Non-DVR in your Kitchen. 76 Allow Deletion Your HD DVR can be set to prevent another location from deleting programs that were recorded by that HD DVR.
DIRECTV® WHOLE-HOME DVR SERVICE 5. Record Programs: If you’re in a room with an HD DVR, and you’ve authorized DIRECTV® Whole-Home DVR service, the program recording process is unchanged. To record the show you’re currently watching, or to record a highlighted program in the Guide, press the orange REC (record) button.
DIRECTV® WHOLE-HOME DVR SERVICE DIRECTV HD DVR RECEIVER USER GUIDE Recordings can be deleted from any connected Receiver or Client that has been set up to Allow Deletion. However, to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled to record, go to the HD DVR, press MENU and select Recordings, then Manage Recordings for options. 78 6.
GENIE™ HD DVR & MINI Genie Enhances Your Whole-Home Setup Adding a Genie HD DVR to your Whole-Home network will extend its features and functionality. When connected to other HD Receivers as the main Receiver of your Whole-Home network, the Genie HD DVR can stream recordings to four active rooms simultaneously (with up to three Clients).* For more information about the Genie family of HD DVRs and Minis Clients, please see Chapter 7, “Genie HD DVR”.
DIRECTV™ MOBILE APPS DIRECTV HD DVR RECEIVER USER GUIDE With DIRECTV Mobile Apps, your favorite TV shows, movies and more are just a tap away on your iPhone®, iPad®, Android™ Phone or Android™ Tablet. Get more options for enjoying your entertainment beyond the TV, in and out of your home. All you need is an Internet-connected HD DVR and a DIRECTV online account.
DIRECTV™ MOBILE APPS Control SPORTS ON THE GO DIRECTV’s special sports-optimized features and dedicated football app keep sports fans entertained and informed, wherever they are. Special Sports Features View scores & stats, and custom-filter the teams and sports you follow. NFL SUNDAY TICKET App For subscribers of NFL SUNDAY TICKET MAX, this free app allows you to watch games live, get scores & stats, track your NFL.
DIRECTV™ MOBILE APPS DIRECTV HD DVR RECEIVER USER GUIDE DIRECTV™ VOICE SEARCH 82 Discover content and control your entertainment experience on your smart phone using your voice. Part of the DIRECTV for iPhone® and the DIRECTV for Android™ Phone apps, DIRECTV’s voice-activated search understands what you mean and finds what you’re looking for. Simply tell it what you want, whether it’s searching for a movie or show, scheduling a recording, sending Remote commands or other tasks.
CHAPTER 6 - SETTINGS & HELP Parental Controls ...................................................................... 93 Lock Now ....................................................................................94 Unlock Now .................................................................................94 Ratings Limits .............................................................................95 Adult Channels ...........................................................................
SETTINGS DIRECTV HD DVR RECEIVER USER GUIDE Press MENU, select Settings & Help, then Settings to review or change your system settings. These include: audio options, video format, TV resolution, network setup, remote control setup and more. 84 INFO & TEST Select Info & Test to display the System Info & Test screen. Select Run System Test to initiate a test of the tuners, Receiver ID and phone line. NOTE: Running the System Test will interfere with live TV and any current recordings.
SETTINGS Preferences These are user interface display settings which include: Recording Tips: Turn On or Off helpful tips that display onscreen whenever you schedule a recording. Guide HD Channels: Choose whether you want the Guide to show HD channels and their duplicate SD channels or to hide the SD duplicates. Language: Select your preferred onscreen text language. Scrolling Effects: Turn scrolling effects ON or OFF. This affects the appearance of large text areas when they scroll.
DIRECTV HD DVR RECEIVER USER GUIDE SETTINGS 86 program coming into the Receiver. For example, if Native Mode is ON and a program is being broadcast in 480p, your High-Definition Receiver prompts the TV to show it in that same format. If the next program changes to 1080i, the Receiver tells the TV to change to that format. Native Mode slows down the system’s response time to channel changes since the Receiver and TV must adjust the picture resolution at every channel change.
SETTINGS TV Resolutions Select the resolutions your TV can support so your Receiver can pass the proper signal. To find the resolutions your TV supports, check the User’s Guide that came with your TV. If you select a resolution your TV doesn’t support, the Receiver will reset the resolution after a few seconds. Captioning Select Captioning to turn closed captioning ON or OFF, and to select the font style, size and color for the display of captions.
SETTINGS AUDIO DIRECTV HD DVR RECEIVER USER GUIDE Select Audio to make a persistent change to your audio settings. Audio options include: 88 Language: Select your preferred audio language, i.e. English, Spanish, Chinese, etc. Sound Effects: Select the volume of sound effects. Dolby® Digital*: Select ON or OFF for Dolby Digital audio output to enable or disable a surround sound system. HD Channels include 5.1 surround sound when available from the programmer.
SETTINGS REMOTE CONTROL Select Remote Control to display the Remote Control setup screen. Then select from the Program Remote, IR/RF Setup, Receiver Mode and Advanced Setups options. For DIRECTV Universal Remotes only: When the MODE switch on your Remote is in the left-most position, it controls your DIRECTV Receiver. However, you can also program the AV1, AV2 and TV positions to control other equipment such as your TV, DVD, VCR or Stereo.
SETTINGS remote works in IR mode only. Please refer back to Chapter 1, “Using Your Remote Control” for detailed information. DIRECTV HD DVR RECEIVER USER GUIDE NOTE: While the newer Genie (HR34, HR44 and above) HD DVRs are RF-capable, previous model DIRECTV Receivers may also be RF-capable. 90 To change your remote method of transmission from IR signals to RF, select Settings, then Remote Control and then IR/RF Setup.
SETTINGS The Antenna Setup option can be used to display channels received via your off-air antenna in the Guide. You must have an off-air (terrestrial) antenna connected to your HD DVR Receiver. Not all HD DVR’s have a built-in off-air tuner. WHOLE-HOME POWER SAVING Some DIRECTV Receivers are Energy Star certified, meaning they include features that reduce power consumption. The Power Saving option automatically puts these Receivers into Standby mode when there is no activity on your Remote for 4 hours.
SETTINGS RESET DIRECTV HD DVR RECEIVER USER GUIDE The Reset screen lets you Restart the Receiver, reset to factory defaults, or reset everything. 92 Restart Receiver is the same function as pressing the red reset button behind the access card door on the front of the Receiver. This option does not affect your settings and scheduled recordings. Reset Defaults erases all of your personal preference items, such as Parental Controls, Favorites, language and scheduled recordings.
PARENTAL CONTROLS To review or update your Parental Controls settings, press MENU, select Settings & Help, then Parental Controls. You can also access Parental Controls by pressing INFO, then selecting Parental, then Parental Controls. Parental Controls enable restrictions to be placed on programming as well as certain actions, and requires a passcode to change the restrictions.
PARENTAL CONTROLS DIRECTV HD DVR RECEIVER USER GUIDE LOCK NOW 94 After setting the restrictions you want (see below for options), choose Lock Now from the left menu. You’ll be asked to create a passcode. This passcode will be your entry to unlocking and adjusting the limits in the future. UNLOCK NOW When Parental Controls are locked, a message appears if you try to tune to a restricted program, explaining why the program is blocked.
PARENTAL CONTROLS RATINGS LIMITS Set rating limits for Movies, TV and Other (unrated) shows. From the left menu, select Rating Limits then select either Movies, TV or Other. Movies Select the button next to the overall ratings limit you wish to impose. Brief descriptions of the ratings appear for your guidance. Highlight and select the TV ratings limit you desire. In addition to allowing or blocking shows by TV rating (i.e.
PARENTAL CONTROLS DIRECTV HD DVR RECEIVER USER GUIDE ADULT CHANNELS 96 Hide adult channels in the Program Guide, Manage Recordings screens, and when channel surfing. Select Adult Channels, then highlight and select the box to toggle between Hide Adult and Show Adult. This action also hides the Adults Only icon in the Search & Browse screen. CHANNEL BLOCKS Prevent children from viewing pre-selected channels with the Channel Blocks feature. Scroll down the channel list and select those you wish to block.
PARENTAL CONTROLS SPENDING LIMITS Limit the amount that can be spent on each Pay Per View purchase. Select Spending Limits. Then enter your preferred spending dollar limit using the numbers on your Remote. Specify days and times when TV watching is allowed in your household. Select Viewing Hours, then select the start times and durations for viewing. You can set hours based on “school nights” — Monday-Thursday – and/or weekend nights—Friday-Saturday, and Sunday.
FAVORITE CHANNELS DIRECTV HD DVR RECEIVER USER GUIDE Create lists of your favorite channels. Use your list to see only those specific channels listed in the Guide as well as when you’re channel surfing in live TV. You can create up to two custom lists on your Receiver. You can also choose Channels I Get to see only the channels that are in your DIRECTV programming package. 98 Press MENU on your remote, select Settings and Help then Favorite Channels.
HELP HELP provides information about your Receiver and its functionality, features, and more, as well as step-by-step instructions and frequently asked questions (FAQs). Press MENU, select Settings & Help, then select Help. Select a category folder to view its contents, then select a topic from the list for detailed information. You can also view self-help videos on Channel 1 and find answers to all your questions on DIRECTV’s Online Answer Center at www.support.directv.com.
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 7 - GENIE™ HD DVR Genie™ HD DVR ...........................................................................102 Genie HD DVR - Key Features .................................................... 102 Genie Mini - Key Features .......................................................... 103 Share Programs Between Rooms ............................................. 104 Genie as a Media Server ............................................................. 105 Connecting Clients ...............................
DIRECTV HD DVR RECEIVER USER GUIDE GENIE™ HD DVR 102 The DIRECTV Genie HD DVR is the most comprehensive and flexible DVR experience from DIRECTV. It introduces a new industry standard that provides HD DVR service in every room without requiring additional HD DVRs.
GENIE™ HD DVR Picture In Picture Genie lets you watch two programs on the same TV, live or recorded, at the same time. While watching one program, press the INFO button on your remote. Select PIP. The program you’re currently watching moves into a smaller window on your screen. The larger video is the active program and can be controlled by your remote. To switch between programs, press the DOWN ARROW. To change the position of the smaller window, press INFO on your remote.
GENIE™ HD DVR SHARE PROGRAMS BETWEEN ROOMS DIRECTV HD DVR RECEIVER USER GUIDE The Genie HD DVR can be configured two ways to share content across your home: 104 1. As part of a Whole-Home DVR network - Genie enhances your current Whole-Home setup. When connected to other HD Receivers as the hub of your Whole-Home DVR experience, Genie allows you to stream recordings to four active rooms simultaneously (up to three Whole-Home Clients).* 2.
GENIE™ HD DVR GENIE AS A MEDIA SERVER You can use your Genie HD DVR as a media server. Any DIRECTV Genie Mini, or DIRECTV® Ready TV or RVU-enabled device lets you watch TV via your Whole-Home DVR Network. Start watching a show in one room, press EXIT on your remote, then resume watching in another. Pause or rewind live programming in any connected room. Schedule, watch or prioritize recordings from any room. Limit of three remote viewings per Genie HD DVR at a time.
GENIE™ HD DVR CONNECTING CLIENTS DIRECTV HD DVR RECEIVER USER GUIDE You may register up to eight Clients per Genie HD DVR; these may be Genie Minis (C41, C31, C41W and above), or DIRECTV® Ready TVs. 106 Before connecting and activating Clients, your Genie HD DVR must be set up, activated, and functioning. To begin, connect, plug in and turn on the Client. Once it detects the Genie HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press MENU, then select Settings & Help, then Settings.
DIRECTV GENIE MINI BACK PANEL EXAMPLE 1 2 3 4 5 6 DIRECTV Genie™ Mini (C41, C31, C41W and above) Your equipment may not look exactly like the model illustrated. This image has enlarged features for the purpose of clarity. 2. A/V OUT – A combined 10-pin output that supports both audio and video. Your Genie Mini client comes with an A/V Out cable for Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can be purchased separately. 3.
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 8 - TROUBLESHOOTING & FAQS Frequently Asked Questions ......................................................113 CHAPTER 8 - TROUBLESHOOTING & FAQS Troubleshooting Tips .................................................................110 Reset Your Receiver ................................................................... 110 Reauthorize Your Receiver ........................................................ 110 System Software Updates .........................................................
TROUBLESHOOTING TIPS RESET YOUR RECEIVER DIRECTV HD DVR RECEIVER USER GUIDE A simple reset of the DIRECTV® HD DVR can solve many issues. If you experience frozen audio or video, or a blank screen, or the Receiver won’t respond to remote or front panel button commands, try resetting your Receiver as follows: 110 Press the red RESET button behind the access card panel door on the front of the your Receiver, then wait a few minutes for Program Guide information to be acquired.
TROUBLESHOOTING TIPS SYSTEM SOFTWARE UPDATES ONSCREEN MESSAGES You may see an onscreen message similar to the one on the right occasionally. The top line of the message provides a brief description of the message purpose, while the second line displays instructions to follow. Most onscreen messages contain an error code in parentheses. Go to directv.com/troubleshooting and select the corresponding onscreen error message for solutions.
TROUBLESHOOTING TIPS RUN THE SYSTEM TEST The System Test runs a basic diagnostics check on your DVR. DIRECTV HD DVR RECEIVER USER GUIDE First make sure that: 112 1. All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, “Connections for TV and Equipment” for more information. 2. Remote control has working batteries. 3. The access card is inserted in the DIRECTV® Receiver. Then follow these steps: 1.
FREQUENTLY ASKED QUESTIONS Q: What to do about temporary loss of satellite signal, “frozen” picture, or picture breaking into blocks / pixels? The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771)”. Possible Causes: There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.
FREQUENTLY ASKED QUESTIONS Q: Why is my screen blue, black, gray or snowy? Your TV displays a blue, black, gray or snowy screen. Possible Causes: DIRECTV HD DVR RECEIVER USER GUIDE Your TV and/or your Receiver are not powered on. 114 The DIRECTV® Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a different input source than what you are trying to view. Your TV may not support the selected HD resolution from your Receiver.
FREQUENTLY ASKED QUESTIONS Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your Receiver’s front panel to change the resolution to one your TV supports. Q: Why doesn’t my remote work? Check the batteries in the Remote. They may be weak, dead or installed incorrectly. Try replacing batteries.
FREQUENTLY ASKED QUESTIONS the channel. Press ENTER after entering a channel number to tune immediately. DIRECTV HD DVR RECEIVER USER GUIDE Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6, “Settings & Help: Settings: Remote Control” for instructions on how to program your remote to control other devices.
FREQUENTLY ASKED QUESTIONS If your Receiver or Client is plugged into a power strip, check the power strip and reset by pressing its reset button. Make sure the Receiver or Client is plugged into a power strip outlet that has continuous power. Some power strips have energy saving ports that only operate when a device is plugged in and powered on. To Check the Remote: Press the power button on the front panel. If your device turns on, the issue is with the Remote.
FREQUENTLY ASKED QUESTIONS Q: Why does my Progress Bar freeze while acquiring Guide data / data from satellite? While the Acquiring Guide Data or Acquiring Data From Satellite message is on the screen, progress freezes during download. Possible Causes: DIRECTV HD DVR RECEIVER USER GUIDE This may be normal. After five minutes, the screensaver will display. Press any key on the remote to see the progress bar again. 118 This may happen if your satellite dish isn’t adjusted properly.
FREQUENTLY ASKED QUESTIONS If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT Settings & Help, then Settings. Select the Reset item from the left menu and follow the onscreen instructions. Q: Why is there no audio with picture? Possible Causes: A setting (such as mute or volume) may have changed on the Receiver or your TV.
FREQUENTLY ASKED QUESTIONS Q: What to do about partial programming loss; channels missing from Guide; channel is in the Guide but I can’t tune to it? Your Program Guide is missing channels, or you are unable to use the Guide to tune to a channel. Possible Causes: DIRECTV HD DVR RECEIVER USER GUIDE The channels might be excluded from the Favorites list currently in use. 120 Your satellite dish may be incorrectly configured. Your Receiver information may need to be refreshed.
FREQUENTLY ASKED QUESTIONS Q: Why does my DIRECTV® Receiver turn off while playing? Your Receiver turns off unexpectedly. Possible Causes: Excessive heat may have caused the Receiver to go into a standby state. You may have blown a circuit breaker or be experiencing a power outage. Parental viewing limits may have been activated on your DIRECTV® Receiver. Solution: Ensure that your Receiver has plenty of ventilation and that nothing is on top of the Receiver.
FREQUENTLY ASKED QUESTIONS Solution: Check your To Do List to see if there are other scheduled recordings. Press MENU, select Recordings, then Manage Recordings, then To Do list. Check your TV owner’s manual to turn off the TV’s timer. DIRECTV HD DVR RECEIVER USER GUIDE Q: Why is my screen blank? 122 There is no viewable video or image on the screen. Screen could be black, blue, grey or seem like the TV is off. Possible Causes: Your TV and/or your Receiver are not powered on.
FREQUENTLY ASKED QUESTIONS Q: Why is Caller ID not working? Caller ID information isn’t showing on your TV screen when phone calls come in. Possible Causes: You don’t subscribe to Caller ID service through your local phone company. You are using a wireless phone jack, which usually will not transmit Caller ID information. Solution: Contact your local phone company to subscribe to Caller ID service. Turn on Caller ID notification. Press MENU, select Extras, then Caller ID, then Turn On Notices.
FREQUENTLY ASKED QUESTIONS Solution: To see if the program was recorded then deleted, press MENU, select Recordings, then Manage Recordings, then in the left menu, select History. DIRECTV HD DVR RECEIVER USER GUIDE If the recording was cancelled due to a scheduling conflict, you will need to record the program again and if necessary you will need to adjust the programming priority. See the “Manage Recordings: Series Manager” section in Chapter 4 for details.
FREQUENTLY ASKED QUESTIONS Q: I recorded a program but the recording stopped just before the end so I missed the last bit of the program. Why? Your recording stopped before the program or event ended. Possible Causes: If you were trying to record a sporting event, the event may have run over its allotted time. You may have had a recording conflict with a higher priority program. Someone may have manually ended the recording.
FREQUENTLY ASKED QUESTIONS You exceeded the allotted purchase or viewing time on a Pay Per View movie or event. Bad weather may have caused a loss in signal. Your Receiver will automatically delete these incomplete programs. Solution: DIRECTV HD DVR RECEIVER USER GUIDE Delete some of the content on your DVR to make room for new recordings. 126 Change your recording options to keep programs until you delete them manually. See “Recording a Single Show” or “Recording a Series” in Chapter 4 for details.
FREQUENTLY ASKED QUESTIONS Q: Why are the DIRECTV menus/screens not displaying on my TV? HD Video Outputs OR SD Video Outputs When the Receiver resolution is set to 720p, 1080i, or 1080p, DIRECTV screens and menus (user interface) will not appear on Standard Definition (SD) outputs. A message is displayed to notify you that the resolution setting needs to be changed.
DIRECTV HD DVR RECEIVER USER GUIDE
Limited 90-Day Warranty ..............................................................130 Who is Covered? ............................................................................ 130 What is Covered? ........................................................................... 130 What is Excluded? ......................................................................... 131 Make Sure You Keep... ................................................................... 131 Before Requesting Repair Service... ..
LIMITED 90-DAY WARRANTY DIRECTV HD DVR RECEIVER USER GUIDE DIRECTV warrants your DIRECTV HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) or Advanced Whole-Home HD DVR (Model Numbers: HR34, HR44 and above) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of acquisition. 130 WHO IS COVERED? You must have proof of acquisition to receive warranty service.
LIMITED 90-DAY WARRANTY Your warranty does NOT cover: Labor charges for installation or setup of the product. Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV. Incidental or consequential damages resulting from the product.
LIMITED 90-DAY WARRANTY TO GET WARRANTY SERVICE... DIRECTV HD DVR RECEIVER USER GUIDE Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
DIRECTV PROTECTION PLAN DIRECTV PROTECTION PLAN Benefits Your DIRECTV Limited Warranty provides certain remedies for this Receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV® System, including*: YOUR BENEFITS INCLUDE: • COMPLETE SYSTEM COVERAGE. Every DIRECTV Receiver in your home... plus remotes, satellite antenna wiring, connectors, switches, and dish antenna alignments. • Power surge protection.
FCC CUSTOMER INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. DIRECTV HD DVR RECEIVER USER GUIDE Responsible Party: 134 DIRECTV 2230 E.
FCC CUSTOMER INFORMATION The user may find the following booklet, prepared by the Federal communications Commission, helpful: “How to Identify and Resolve Radio and TV Interference Problems”. This booklet is available from the U.S. Government Printing Office, Washington, DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certified to comply with Class B limits may be attached to this device.
FCC CUSTOMER INFORMATION maintain uninterrupted service. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. DIRECTV HD DVR RECEIVER USER GUIDE If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) A. License Grant and Conditions DIRECTV grants you a non-exclusive, non-transferable, limited license to use the Software solely in executable code form and solely as integrated with, incorporated into, and in conjunction with the Receiver. You must ensure that the copyright, trademark and other protective notices contained in the Software are maintained and not altered or removed.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) C. Ownership of Software and Reservation of Rights The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org. H.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Preamble DIRECTV HD DVR RECEIVER USER GUIDE The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors commit to using it.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) DIRECTV HD DVR RECEIVER USER GUIDE These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. DIRECTV HD DVR RECEIVER USER GUIDE 8.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’ (which makes passes at compilers) written by James Hacker. , 1 April 1989 DIRECTV HD DVR RECEIVER USER GUIDE Ty Coon, President of Vice 146 This General Public License does not permit incorporating your program into proprietary programs.
APPENDICES Appendix 1: Setup and Activation ...............................................148 Guided Setup .............................................................................. 148 Activate Your DIRECTV® Service ................................................. 148 Appendix 2: Connections to TV & Equipment .............................149 Your Phone Connection .............................................................. 149 Your Internet Connection ...............................................
APPENDIX 1: SETUP AND ACTIVATION GUIDED SETUP DIRECTV HD DVR RECEIVER USER GUIDE If your Receiver was not professionally installed, or you have had to reset your Receiver for any reason, you will need to follow the guided setup screens before starting DIRECTV service. 148 1. For the Universal Remote, make sure the MODE switch at the top of the Remote is set to DIRECTV, which is the far-left position. 2. Press ON. The DIRECTV® Receiver will turn on. (Make sure your TV is also turned on!) 3.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT YOUR PHONE CONNECTION Connecting your Receiver to a land-based telephone line saves you money. It allows you to purchase Pay Per View movies and special events without calling DIRECTV® to order. It is required for sports package subscriptions and is also used to enhance features on interactive channels. The Receiver uses a toll-free number once a month for a few minutes duration and is designed not to interfere with your regular phone service.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT DIRECTV HD DVR RECEIVER USER GUIDE CONNECTIONS FOR AUXILIARY EQUIPMENT 150 If you upgrade your TV, or DIRECTV® Receiver, or add new equipment such as a surround sound system, DVD player or burner, you have various options for connecting your equipment. All of the video and audio outputs on your Receiver offer good quality.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT The table below shows the benefits and disadvantages of each type of available video connector: HDMI Component S-Video RCA High Def (HD) 4 4 6 6 HD 1080p 4 6 6 6 3D 4 6 6 6 Built-in Audio 4 6 6 6 Standard Def 4 4 4 4 HD Video Connections HDMI [High-Definition Multimedia Interface] provides the best digital video and digital audio in one connector.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT Audio Connections HDMI [High-Definition Multimedia Interface] provides the best digital video and audio in one connector. Digital Audio Optical provides excellent quality digital audio and is often used on newer surround sound and DVD equipment. DIRECTV HD DVR RECEIVER USER GUIDE Digital Audio Coax provides high quality digital audio and is also found on newer surround sound and DVD equipment.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT HD TV CONNECTIONS Example: TV with HDMI Connector - RECOMMENDED Here is an example using a TV that has an HDMI connector as the best video/audio input. Note: Only an HDMI connection provides a 1080p picture and 3D TV.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT HD TV CONNECTIONS DIRECTV HD DVR RECEIVER USER GUIDE Example: TV with Component Video Connectors 154 Here is an example using a TV that has component video connectors as the best video input. Note: A Component Video connection will not provide a 1080p picture nor 3D TV. Component Video requires a separate audio connection.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT SD TV CONNECTIONS (This connection does not provide an HD picture.) Example: TV with RCA Connectors Here is an example of a TV that has an S-Video connector as the best video input (Not all Receivers have an S-Video connector.) S-Video requires a separate audio connection.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT SD TV CONNECTIONS (This connection does not provide an HD picture.) DIRECTV HD DVR RECEIVER USER GUIDE Example: TV with RCA Connectors 156 Here is an example of a TV that has RCA connectors as the best video input. RCA cables are often bundled as a three-way cable with one video and two audio connections. You can also purchase a single-connection RCA video cable, and a separate cable for audio.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT AUDIO CONNECTIONS Of all the video connections, only HDMI provides an audio signal with the video. The other connections all require a separate audio cable. Of these, your best quality signal will be from the Digital Audio Out/Optical connector, followed by the Digital Coax connector, followed by the RCA Audio Out connector. The connector you end up using may be determined by the equipment you are connecting to.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT DIRECTV HD DVR RECEIVER USER GUIDE CONNECTIONS TO OTHER EQUIPMENT 158 In addition to your TV, you may wish to connect other devices, such as a BluRay Player, DVD burner, or even a second TV to your DIRECTV® Receiver. For the best-quality picture, it is recommended you do not use a pass-through connection from your TV or other equipment as an input to a DVD burner. Instead, use an available connection from your DIRECTV Receiver.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS Front Panel Example The buttons on the front panel perform the same functions as like-named buttons on the Remote. You can use the front panel buttons at any time, but they are especially useful if you misplace your Remote or the batteries die. 1 2 3 4 5 6 7 8 9 APPENDICES Your equipment may not look exactly like the model illustrated.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS 1. DOOR PANEL, USB PORT – For future use. USB 2.0 Host (FRONT/REAR EACH 5V = 500mA) DIRECTV HD DVR RECEIVER USER GUIDE 2. POWER – Turns your DIRECTV® Receiver on or off. Your DIRECTV Receiver still records and receives messages when powered off. The power light flashes when you press a key on the remote to let you know it has received the command. 160 3. REMOTE SENSOR – The infrared sensor picks up commands from the remote control.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS Back Panel Examples 1 5 6 8 7 9 10 12 13 11 GENIE™ HD DVR (HR44) 1 2 3 5 7 8 9 10 11 12 4 Your equipment may not look exactly like the model illustrated.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS 1. SATELLITE IN 1 – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is made to this satellite in port. 2. SATELLITE IN 2 – Connect the second line from your satellite dish here. DIRECTV HD DVR RECEIVER USER GUIDE 3. S-VIDEO OUT – A Standard-Definition video output. 162 4. RCA-Audio/Video Jacks – Standard-Definition output.
APPENDIX 4: GET CONNECTED Connecting your HD DVR to the Internet means getting access to thousands of titles and shows across the entire DIRECTV library. To connect your DIRECTV® HD DVR to your home network, you will need: A DIRECTV HD DVR model HR20, HR34, HR44 or later, or DIRECTV Plus® DVR (model R22) A broadband Internet connection, with a connection speed of 750 kbps or higher (DSL or cable). A network router with an open Ethernet port, and/or wireless capability.
APPENDIX 4: GET CONNECTED ACCOUNTS WITHOUT WHOLE-HOME SERVICE For a Wired Connection DIRECTV HD DVR RECEIVER USER GUIDE Step 1 - Connect your DIRECTV HD DVR to your router: 164 Connect one end of your Ethernet cable to the Ethernet port on the back of your router. Connect the other end of the Ethernet cable to the Ethernet port on the back of your DIRECTV® HD DVR.
APPENDIX 4: GET CONNECTED For a Wireless Connection Create a wireless connection between your wireless router and your DIRECTV HD DVR. As with a wired Internet connection, you’ll have access to thousands of free and premium On Demand titles, TV Apps, Pandora and other features and content available only with an Internet connection.
APPENDIX 4: GET CONNECTED Step 4 - Select Connect Now, then Continue; the Setup: Wireless Connection screen will display. Step 5 - If supported by your WiFi router, choose Push Button DIRECTV HD DVR RECEIVER USER GUIDE Setup (also known as WPS) and the connection will complete; otherwise go to Step 5a below for Manual Setup. 166 Step 5a - Manual Setup Option From the Setup: Wireless Connection screen, select Manual Setup. Your HR44 will detect wireless networks within range and list them on the screen.
APPENDIX 4: GET CONNECTED For HR34 HD DVR & Earlier Receiver Models In addition to the Network Requirements previously outlined, you will need: A wireless adapter that uses an Ethernet port to connect to a media device, preferably the Wireless DIRECTV CINEMA Connection Kit – (CCK-W). Ethernet Cable Wireless Adapter DVR Receiver A wireless router set up and initialized for your home Internet service before you start the Internet connection sequence for your HR34 HD DVR or earlier Receiver model.
APPENDIX 4: GET CONNECTED Step 2 - Ensure the wireless adapter is recognized by your home network: DIRECTV HD DVR RECEIVER USER GUIDE Once your router detects the wireless adapter, it will prompt you to configure the two devices. Select Set Up Now. 168 Highlight your wireless network and press SELECT to display a blue dot next to your network. Then select Continue. Follow the onscreen instructions to complete the set-up process of the wireless adapter.
APPENDIX 5: ABOUT HIGH-DEFINITION SCREEN FORMAT & RESOLUTION In addition to resolution and interlacing, a television picture is also defined by its aspect ratio—aspect ratio equals the ratio of the screen’s width to its height. Analog TV (i.e., non-digital, conventional TV): Aspect ratio = 4 units wide by 3 units high (4:3). SDTV & EDTV = 4:3 or 16:9. HDTV = 16:9 (nearly twice as wide as it is tall.
APPENDIX 5: ABOUT HIGH-DEFINITION FORMAT Key on the Universal Remote DIRECTV HD DVR RECEIVER USER GUIDE Alternately, if you are using a DIRECTV Universal Remote (RC6x series), you can use the FORMAT key on your remote to cycle the resolutions settings supported by your TV, as well as the screen formats in conjunction with each individual resolution. Available screen formats such as crop, stretch or letter/pillar box, are based on the TV Ratio setting.
APPENDIX 5: ABOUT HIGH-DEFINITION SUPPORTED RESOLUTIONS The following table shows the resolutions that can be output from each type of connection: Output Connection Available Resolutions HDMI 1080i, 1080p, 720p, 480p Component Video (YPbPr) 1080i, 720p, 480i, 480p S-Video 480i Video (RCA Type/Yellow) 480i NOTE: 720p, 1080i and 1080p are HD formats: 480i and 480p are not. S-Video and RCA outputs display all resolutions as 480i.
APPENDIX 5: ABOUT HIGH-DEFINITION WIDE-SCREEN VS. STANDARD FORMATS 4:3 TVs Showing 16:9 Programing DIRECTV HD DVR RECEIVER USER GUIDE A standard 4:3 TV is too narrow to a wide screen program. To correct this, choose: 172 Letterbox: This format, shrinks the 16.9 image until the entire width of the program fits on your TV. Since the aspect ratio of the program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of the screen.
APPENDIX 5: ABOUT HIGH-DEFINITION 16:9 TVs Showing 4:3 Programs For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include: Pillar Box: Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained, the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges.
INDEX DIRECTV HD DVR RECEIVER USER GUIDE A 174 Access Card - 7, 8, 84, 92, 110, 112, 148, 160 Adult Channels - 83, 96 Advance - 14, 78, 183, 184 Advanced Whole-Home HD DVR - 130 Album - 65 Apps - 4, 31, 45, 61, 62, 63, 64, 72, 73, 80, 81, 82, 103, 149, 165 Artist - 65 Aspect Ratio - 86, 169, 172, 173 Audio Connections - 103, 157 Audio Options - 84, 88 Audio Sync - 118 Autorecord - 44, 57, 178 Auxiliary Equipment - 15, 150, 152 B Back Panel - 161, 162 Batteries - 7, 16, 115, 116, 117, 159 C Cables - 7,
INDEX G GameSearch™ - 71 Genie Clients - 42, 102, 107 Genie HD DVR - 102, 106 Genie Minis - 42, 79, 102, 106 Genie Recommends - 41 Genie Remote Control - 10, 11, 16, 89, 117 Guide - 20, 22, 85, 120, 160, 183, 184 channel types - 20, 21, 22 customize - 21, 28 customizing - 24 filtering - 23 guided setup - 148 jump to a date & time - 24 H HDMI - 107, 127, 151, 152, 153, 157, 158, 162, 171 Help - 12, 21, 24, 30, 31, 75, 76, 84, 93, 94, 98, 99, 106, 116, 119, 120, 164, 165, 168, 170, 172, 173 History - 30, 57,
DIRECTV HD DVR RECEIVER USER GUIDE INDEX 176 hours (viewing) - 97 passcode - 93, 94, 179 rating limits - 95 spending - 97 web videos - 96 Password - 92, 93, 166 Pay Per View - 34, 35, 36, 37, 38, 39, 40, 58, 59, 97, 126, 149, 162 Phone - 8, 35, 45, 62, 67, 74, 80, 81, 82, 84, 112, 123, 131, 136, 149 Phone Connection - 112, 149 Picture In Picture - 29, 102, 103 Playlist - 30, 37, 38, 39, 53, 54, 56, 57, 75, 76, 78, 91, 123, 125, 126, 183, 184 change order - 54 filter - 55 managing - 55 mark and delete - 5
INDEX T Voice Search - 45, 82 Tablet - 4, 47, 61, 62, 80, 82 Temporarily Unlock - 94 Terms & Conditions for Use of Software - 137, 138 - 146 Tickmark - 14 To Do List - 50, 57, 78, 122, 126 Troubleshooting - 84, 110, 111, 112 TV Apps - 31, 72, 103 NFL.
ICON REFERENCE Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell. Arrow Icons LEFT and RIGHT arrows on the remote offer special functionality. Objects are scrollable above or below the visible window. DIRECTV HD DVR RECEIVER USER GUIDE UP and DOWN arrows on the Receiver front panel offer special functionality. 178 Indicates a program is set to record. Indicates record has been set for all episodes of an ongoing program.
Screen hints indicating a special function, activated by pressing the related button on the remote control. Indicates program shown in letterbox format. Denotes an error condition has occurred. Appears when at least one rating or channel is allowed. Other Icons Appears when at least one rating or channel is blocked. Used to create/enter passcodes in Parental Controls. Indicates the scheduled PPV is set to purchase. Program is currently downloading.
DIRECTV HD DVR RECEIVER USER GUIDE 180 ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. CREDIT CARD REQUIRED (except in MA and PA). Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is available separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate DIRECTV System hardware. Activate your DIRECTV programming today at 1.800.531.5000. ©2013 DIRECTV.
MODE SWITCH Changes remote to control other equipment, for example a DVD Player. DIRECTV & TV POWER ON Turns your DIRECTV® Receiver and TV, together, on or off. TV INPUT Changes the “source” - the piece of equipment whose signal is displayed on your TV. Turns on /off whichever equipment the MODE switch is set to. Activates channel number entries quickly. ENTER Tunes to previous channel viewed. PREV In live TV, changes channel up or down; in a menu, such as the Guide, scrolls page up and down.
ON/OFF Turns both DIRECTV® Receiver and TV ON or OFF at the sema time. (Remote must be programmed for TV. DVR Receiver still records when off). GUIDE Press once for On-Screen Guide. Press twice for programming grouped into categories. RECORD RECORD program now playing or highlighted in the On-Screen Guide. Press twice to record the entire series. RED CIRCLE BUTTON Jump back 12 hours while viewing the On-Screen Guide. Access ScoreGuide™ while viewing any sports channel.
