User's Manual

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Appendix A: Warranty Information
Repair Help
Thomson Consumer Electronics offers hardware repair service if you encounter any problems with your system. Many problems can
be diagnosed over the phone, or if necessary a replacement unit can be shipped to you. Please have your satellite system
model, serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of an
exchange unit to you. Refer to RCA Digital Satellite System Limited Warranty for the repair service phone number.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a new or refurbished
unit. Refer to the limited warranty in this booklet to learn about your specific rights and responsibilities. Always consult Thomson
and get a Return Authorization number before returning anything. Obtain a Return Authorization (RA) number from the
telephone representative before returning your equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson Consumer
Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over the phone. The
representative will also provide you with instructions on where and how to return your unit. Write the number in large, clear
characters on the outside of the box. To avoid confusion and misunderstandings, shipments without an RA number clearly visible
on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel about the problem.
Include your name, address and model/serial number of your unit. These numbers are located on the back of your receiver. If your
satellite system is within the warranty period, please provide a copy of the bill of sale to verify purchase date. Use the original box
and packing material to protect the equipment from damage in shipment. For your protection, insure all shipments for full
replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer
to the factory if not shipped in the manner prescribed by Thomson.
RCA DIGITAL SATELLITE SYSTEM LIMITED WARRANTY
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes
first.
What we will do:
• During the initial 90 days:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Exchange the defective portion of your DSS
®
with a new or, at our option, refurbished unit. We will charge you a flat
exchange cost to replace a defective receiver. This charge covers the labor cost for its repair.
How you get service:
• Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on the back of your receiver.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement receiver you will be provided with a Return
Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the
RA number.
• If the representative determines that your antenna/dish is defective he or she will arrange for its repair or replacement.
To receive a replacement receiver before you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to our exchange point.