User's Manual Part 2

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36 Calls and Chats

Helpful Hints for Text Chats

• Whileyouaretyping,becarefulnottopressanybuttonsonthefrontofyourremote.Thiswill

lock the remote and you will have to unlock to resume typing.

• After4hours,yourtextchatwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUE

if you want to keep chatting.

• YoucanmakeandaccepttextchatswhilewatchingTV.Simplyinitiateoracceptatextchatas

you normally would then use your remote to select VIEWS on screen. Choose the view that’s

right for you.

a)SelectsomeonefromyourContacts or

Recent lists.

b)ClickTEXT CHAT.

c) Arequesttoreplywillbesenttoyour

contact.Onceaccepted,youcanstart

chatting by using the keyboard on the

back of your remote. Simply type your

message and press SEND. You will see

your message, along with your contact’s

response, onscreen as the conversation

continues.

Press the Unlock button on the

remote keyboard to enable typing.

Have a Text Chat

Use your remote’s keyboard to type a message to one of your contacts. Your message, and your contacts

response, will instantly appear as a text chat. These types of chats are considered instant text messages, not

SMS(ShortMessageService),whichtypicallyhavemoreofadelayedresponsetime.

Text Chat Options

• Views

You can change the layout of your screen depending on your viewing preference. For instance, you can

expand the screen that your TV program is on while minimizing the chat screen and vice versa. Personalize

what you see by selecting from several congurations. You have the option to change your screen views at

any time, as many times as you wish.

To change the layout of your chat section, select VIEWS at the bottom of the screen or press the Views

button on your remote to toggle through the choices.

Summary of content (21 pages)

PAGE 1
36 Calls and Chats Have a Text Chat Use your remote’s keyboard to type a message to one of your contacts. Your message, and your contacts response, will instantly appear as a text chat. These types of chats are considered instant text messages, not SMS (Short Message Service), which typically have more of a delayed response time. a) Select someone from your Contacts or Recent lists. b) Click TEXT CHAT. c) A request to reply will be sent to your contact.
PAGE 2
Calls and Chats 37 Incoming Calls and Chats If you’re signed in to use Skype on TV and a call comes in while you’re watching a TV program, you have the choice to ACCEPT WITH VIDEO, ACCEPT WITH AUDIO or DECLINE. You will see an onscreen message letting you know who is calling and if the request is a video call, audio call or text chat. If you don’t make a selection after 2 minutes, the incoming message box will disappear.
PAGE 3
8 Calls and Chats Helpful Hints for Incoming Calls and Chats • Please note that there is a difference between your XFINITY Voice (telephone) calls and your video/audio calls coming through Skype on TV. The Caller ID notification from XFINITY Voice will appear in the center of your screen while callers using Skype on TV will appear in the upper right corner of your screen. At this time, you can’t receive XFINITY Voice calls using Skype on TV.
PAGE 4
39 Call Waiting If you are on a call or text chatting and another call comes in, you can put the call on hold to answer the incoming call by using the call waiting option. a) When a request to answer an incoming call or chat appears while you’re on another call, you have the choice to accept the call or decline it. If you accept the incoming call, the first call will be put on hold automatically. b) If you do nothing, the contact will disappear from the screen within a few minutes.
PAGE 5
40 Features Contacts Use your list of contacts to start connecting with family, friends and colleagues. If you chose to sync your XFINITY and Skype contacts during activation (see page 52 for details), all of these contacts can now be accessed from here. If you chose to skip syncing, you can go to Settings > Profile > Sync Contacts at any time to merge your contacts.
PAGE 6
Features 41 Access your Contacts Start by selecting CONTACTS Yellow indicates the current selection. Blue indicates the number of new items since your last sign-in. Available View contacts that are currently online and have set their status as Available . Contacts that have their status set as Away or Do not Disturb will also appear here. If a contact has set their status as Offline or have not signed in, they will not appear under Available.
PAGE 7
42 Features Suggestions Here you’ll find people you may know. This list includes your XFINITY contacts that have a Skype account, but who are not yet connected to you via Skype or Skype on TV. You can send invitations to these individuals and, if they accept your invitations, they will be added to your contacts. If there are no suggestions, this option won’t appear on the Contacts menu. a) Select Suggestions from the Contacts menu. b) Select a profile from the list of suggestions.
PAGE 8
ted State 2CA4E3 Features 43 Pending The Pending menu displays other Skype users who have sent you invitations to connect. If there are no pending contacts, this option won’t appear in the Contacts menu. a) Select Pending from the Contacts menu. b) You’ll see a list of individuals who have sent you invitations to connect. Glyph All Contacts Manage your contacts from your TV.
PAGE 9
44 Features Favorites Currently, this is a read-only list that displays your favorite XFINITY contacts. You won’t be able to add or remove Favorites on your TV at this time. To manage your Favorites online, visit XFINITY.com > Connect > Glyph Sign In > My Account > Contacts. If you add or remove Favorites online, the changes will appear on TV the next time you sign in or sync. Add Contact Expand your contacts by inviting family and friends who are also Skype users.
PAGE 10
Features c) Once you click SEND, your invitation is on its way and you can add another. Helpful Hints for Adding Contacts • You can invite any Skype user to connect with you as a contact. • Remind family and friends that it’s easy (and free) to set up a Skype account. • After a contact has accepted your invitation to connect, the addition will automatically appear in your contacts. • For information on syncing your contacts, please see Profile Settings on page 49.
PAGE 11
46 Features Custom Groups Custom Groups allow you to communicate with personalized groups of contacts. Currently, these are read-only lists that display your XFINITY and Skype contacts. They can’t be edited nor can you make group connections from your TV at this time. Find a Contact a) Check to make sure the keyboard isn’t locked by pressing the Unlock button. Press any alphabet key to trigger the ‘Find’ feature. The Contacts screen will be displayed. Enter a contact’s name or Skype Name.
PAGE 12
Features Recent See your recent activity including the type of connection (video, audio or text) and contact name. The most recent are listed first. To change the length of time that calls and chats are saved, go to Settings > Profile Settings > Manage Conversations. Connect with a Recent Contact a) Select a contact from the Recent list to display the profile. b) You can choose how you’d like to connect: VIDEO CALL, AUDIO CALL or TEXT CHAT.
PAGE 13
48 Features Notifications Notifications are helpful alerts and updates that are displayed until an action is taken. For instance, a system update will remain in your list until you download the software. Other examples include: • Contact request: Accept or decline the invite or block from future contact. • Software updates: Download security and feature enhancements, to optimize performance. • Customized alerts provide helpful birthday reminders so you can call or send a message right on time.
PAGE 14
Features Settings Visit Settings to modify your profile, including privacy settings, your name, photo and more. Or adjust a system setting related to your connections and equipment. Select Settings then choose to adjust your Profile or System Settings. Profile Settings Profile Settings are optional settings that you can change at any time. Personalize your profile by editing any or all of these: • Edit Name This is the name your contacts see while you’re using Skype on TV.
PAGE 15
50 Features • Set Security You have the choice of entering your personal password every time you sign in, or it can be automatically filled in for you. - Choose Password Required for Sign-In for the most secure measure of privacy and you will be prompted to enter your password every time you sign in.
PAGE 16
Features • Edit Skype Name Registered users of Skype are identified by a unique Skype Name, which may be listed in the Skype directory (pending your privacy settings). To change your Skype Name, use your remote. You’ll have to enter your Skype Password to confirm the change. Be aware that this name change will also be reflected on your Skype account online. If you enter a name that’s already in use by another Skype subscriber, you’ll be asked to enter another name and try again.
PAGE 17
52 Features • Sync Contacts By syncing your contacts, you’ll be able to access your XFINITY and Skype contacts from one place, making it even faster and easier to find a family member or friend. Syncing cannot be undone. It will merge your XFINITY and Skype contact lists. Before you begin, double check that you’re signed in under your own profile to make sure that you’re syncing the right contacts. Syncing usually takes a few minutes, but the first time you sync may take slightly more.
PAGE 18
Features • Manage Profiles All profiles that you’ve created using Skype on TV can be accessed here. This list also includes profiles created by other household members. See the section, Profiles, on page 25 to learn more. - You can select a profile to update, delete all of them at once, or add a new one. - If you’re the primary on your Comcast account, you can delete your profile (the primary profile) by selecting DELETE ALL PROFILES.
PAGE 19
54 Features System Settings System Settings are all about your hardware, software and equipment. They are the settings that you may have walked through during the initial Activation process (if you completed the system checks). From adjusting your camera to updating your WiFi, these settings ensure optimal performance of your video, audio, network and general connections.
PAGE 20
Features 55 • Video Settings: Resolution Check The resolution test identifies your TV’s resolution. If your TV is capable of 1080p resolution, continue with 1080p. Otherwise, select 720p and continue. • Making Video Calls: The video you send to your contact will first appear in standard definition (SD or 4:3 aspect ratio), but will change to high-definition (HD or 16:9 aspect ratio) after 45-60 seconds. This assumes that your contact’s TV or device is able to receive HD video.
PAGE 21
56 Features • Video Settings: TV Signal Check The TV signal test ensures that your set-top box is connected properly and that you’ll be able to watch TV while using Skype on TV. If you see TV programming on the screen, click I SEE TV. Helpful Hints for TV Signal Check • If you see a gray box with an X, click I DON’T SEE THE TV. Check to see if your HDMI cable is securely connected and try again. • You can use Skype on TV without the connection, but you won’t be able to watch TV while using the service.