User's Guide
Table Of Contents
- Compliances
- Welcome to the TouchScreen
- Using the TouchScreen
- Managing Your System Security
- Understanding Arming Modes
- Understanding Your Protection Against Smash & Grab Attacks
- Arming and Disarming the System
- Sending an Emergency Alarm
- Managing Sensors
- Testing Your Alarms
- Managing Connectivity Between the TouchScreen and the Central Monitoring Stat...
- Managing the Passcodes in your Security System
- View Your Security Account Information
- Maintaining & Configuring the TouchScreen Device
- Appendix 1: TouchScreen Installation and Maintenance
- Appendix D: Quick Reference Tables
16
Message Cause Resolution
Communication
Jammed
TouchScreen has detected an
attempt to jam its communication
with the sensors.
Most likely, someone is using a
device designed to scramble the
radio frequency (RF) signal of the
sensors.
This could be a burglary in progress.
Lost Power External power for the sensor or
device named in this alert is not
connected. Only applicable to
devices that required external power.
Restore power to the sensor or device as soon
as possible to avoid draining the battery.
Low Battery
Detected
Battery for the identified sensor is
low.
Replace the battery as soon as possible.
Needs Cleaning Sensor named in this alert is dirty or
dusty.
Clean the identified sensor.
Network
Connection
Lost
No broadband or cellular
connectivity to the TouchScreen.
Restore Internet connectivity as soon as
possible.
Contact Customer Care to report your loss of
cellular connectivity.
Sensor Battery
Low
The battery in the sensor is getting
low. It should be replaced as soon as
possible.
A low battery report is issued when
the battery reaches 2.75 volts for
sensors.
Replace the battery as soon as possible.
Replace with a battery of the same size and
capacity.
If you cannot replace the battery immediately,
you can choose to acknowledge the problem
(tap OK in the Troubles list) for now so you can
arm your system.
If after replacing the battery the problem
persists, contact Customer Care.
Sensor
Communication
Failure
TouchScreen cannot communicate
with the identified sensor.
The most common cause for a
sensor communication failure is a
low battery.
The TouchScreen checks its
communication integrity with the
sensors every 27 minutes. This
message is posted when the sensor
does not respond within 6 hours.
Replace the battery.
OR
Replace the sensor.
Replace the battery immediately with a battery
of the same size and capacity.
If you cannot replace the battery at this time,
you may choose to acknowledge the problem
for now so that you may successfully arm your
system. If after replacing the battery the
problem persists, contact Customer Care.
TouchScreen User's Guide