SpeedTouch™ USB/330 ADSL USB Modem Installation and User’s Guide 300 SERIES
SpeedTouch™ USB/330 Installation and User’s Guide PPPoA - PPPoE 3EC 36714 BAAA TCZZA Ed.
Status Change Note Short Title Copyright Released PeckelbeenS CD-UG STUSB/330 R2.0 PPP en © 2002 THOMSON multimedia. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON multimedia. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON multimedia.
Contents 3EC 36714 BAAA TCZZA Ed. 01 1 The SpeedTouch™USB and SpeedTouch™330 Introduction3 2 Get Acquainted to the SpeedTouch™......................... 5 2.1. First Steps ............................................................................................................. 6 2.2. What You Need ................................................................................................... 7 2.3. SpeedTouch™ Support ........................................................................
5 2 Troubleshooting ........................................................... 39 3EC 36714 BAAA TCZZA Ed.
1 The SpeedTouch™USB and SpeedTouch™330 Introduction 1 The SpeedTouch™USB and SpeedTouch™330 Introduction Welcome to the SpeedTouch™USB and SpeedTouch™330 ADSL USB modems ! With the Award-winning SpeedTouch™ Asymmetric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole new experience.
1 The SpeedTouch™USB and SpeedTouch™330 Introduction Service Provider SpeedTouch™ documentation and software updates For readability, the term Service Provider (SP) will be used to designate all organizations which provide either DSL connectivity, Internet access or Corporate access, for example an Internet Service Provider (ISP). Due to the continuous evolution of ADSL technology, existing products are regularly upgraded.
2 Get Acquainted to the SpeedTouch™ 2 Get Acquainted to the SpeedTouch™ Introduction In this chapter This chapter will assist you in getting acquainted with the SpeedTouch™ and will guide you through the first steps in preparing the SpeedTouch™ for Internet connectivity. This chapter contains the following topics: Topic 3EC 36714 BAAA TCZZA Ed. 01 Page 2.1. First Steps 6 2.2. What You Need 7 2.3.
2 Get Acquainted to the SpeedTouch™ 2.1. First Steps Delivery check Damaged or missing items Other materials Your SpeedTouch™ Check your SpeedTouch™ package for the following items: • One SpeedTouch™USB or SpeedTouch™330 • 2m DSL cable (RJ11/RJ11, RJ14/RJ14) • The SpeedTouch™ Installation CD-rom. In the event of damaged or missing items, contact your local product dealer for further instructions.
2 Get Acquainted to the SpeedTouch™ 2.2. What You Need ADSL and telephone service ADSL service must be enabled on your telephone line. As both telephone and ADSL service are simultaneously available from the same copper pair, you need a central splitter or distributed filters for decoupling ADSL and telephone signals. Contact your Service Provider for more information.
2 Get Acquainted to the SpeedTouch™ 2.3. SpeedTouch™ Support Supported Operating Systems This User's Guide describes the installation and use of the SpeedTouch™ under following Operating Systems (OSs): • Microsoft OSs (See chapter “3 SpeedTouch™ for Microsoft Windows” on page 9) • • Microsoft Windows 98, 98SE and higher • Microsoft Windows Millennium • Microsoft Windows 2000/XP. Mac OSs (See chapter “4 SpeedTouch™ for Mac OS” on page 21) • Mac OS8.6 • Mac OS9.x • Mac OS X (Mac OS10.
3 SpeedTouch™ for Microsoft Windows 3 SpeedTouch™ for Microsoft Windows Introduction In this chapter This chapter describes how to install and use the SpeedTouch™ for Microsoft Windows OSs. This chapter contains the following topics: Topic 3EC 36714 BAAA TCZZA Ed. 01 Page 3.1. Installing the SpeedTouch™ 10 3.2.
3 SpeedTouch™ for Microsoft Windows 3.1. Installing the SpeedTouch™ Introduction Microsoft Windows This section will assist you in installing the SpeedTouch™ and preparing your PC for your Internet connectivity. • • • Two installation methods One of the following OSs must be readily installed on your PC: • Microsoft Windows 98/98SE or Microsoft Windows ME • Microsoft Windows 2000 or Microsoft Windows XP You may need the Windows installation CD-rom during installation.
3 SpeedTouch™ for Microsoft Windows Previous SpeedTouch™ installations The SpeedTouch Setup wizard (application) installation In case the SpeedTouch™ was already installed on your system, the SpeedTouch Setup wizard (application) allows also an upgrade, removal or repair of the existing SpeedTouch™ installation. Step Action 1 Insert the SpeedTouch™ Installation CD-rom in your PC's CD-rom drive. The SpeedTouch Setup wizard (application) will start automatically.
3 SpeedTouch™ for Microsoft Windows Step 4 Action The 'Software License Agreement for SpeedTouch™' window pops up: Click Yes to accept the terms of the agreement and to continue the installation. 5 The following window allows you to choose a destination folder for the SpeedTouch™ driver software: In most cases the proposed destination is best suited for the SpeedTouch™ driver software. Click Next to proceed. 12 3EC 36714 BAAA TCZZA Ed.
3 SpeedTouch™ for Microsoft Windows Step 6 Action The 'Select Program Folder' window pops up: Click Next to proceed. 7 The SpeedTouch Setup wizard (application) copies SpeedTouch™ driver software to your local disk: Note for Windows ME/2000/XP user only: If a 'Digital Signature' window pops up, click Yes to continue. 3EC 36714 BAAA TCZZA Ed.
3 SpeedTouch™ for Microsoft Windows Step 8 Action The 'Setup Complete' window pops up to announce that installation is finished: Click Finish to close the SpeedTouch Setup wizard (application). 14 9 Plug the ADSL cable, provided in your package, into the receptacle of the SpeedTouch™. Plug the other end of the ADSL cable into the wall socket terminating ADSL service.
3 SpeedTouch™ for Microsoft Windows The Plug-and-Play compliant installation As an alternative to the SpeedTouch Setup wizard (application) installation you can also install the SpeedTouch™ using the Plug-and-Play compliant installation. Step Installation results 1 Connect the SpeedTouch™ to the ADSL wall socket and the PC. Note: ADSL must be available, as well as the appropriate central splitter or distributed filters. 2 Windows will automatically recognize the SpeedTouch™.
3 SpeedTouch™ for Microsoft Windows 3.2. Using the SpeedTouch™ SpeedTouch™ status icon As soon your SpeedTouch™ is installed, a SpeedTouch™ status icon is shown at your desktop's system tray. SpeedTouch™ status icon colors The SpeedTouch™ status icon is colored, depending on the state of the SpeedTouch™ device.
3 SpeedTouch™ for Microsoft Windows Step 2 Action As a result the SpeedTouch™ Dial-up window pops up: Note: The example figure shows the Dial-up window in case of PPPoE connectivity. In case of PPPoA connectivity the 'Service Name' entry field is not available. On the Internet 3EC 36714 BAAA TCZZA Ed. 01 3 Enter user name and password for your user account at the Service Provider. 4 In case of PPPoE connectivity, you may need to choose a Service Name, which is provided by your Service Provider.
3 SpeedTouch™ for Microsoft Windows DUN icon in the system tray While you are connected, you can find the DUN icon showing two PCs connected to each other in the system tray: The DUN icon itself symbolizes activity on the connection: • A flashing “Front” PC symbolizes upstream (TX) link activity (from your local PC towards the remote device). • A flashing “Behind” PC symbolizes downstream (RX) link activity (from the remote device towards your PC).
3 SpeedTouch™ for Microsoft Windows Configuring multiple entries In case you have more than one account, and/or multiple SpeedTouch™ connected to your PC, you can create multiple DUN entries for the SpeedTouch™, with specific credentials, properties and home web page. DUN entries are controlled via the Connect button in the SpeedTouch™ Dial-up window. 3EC 36714 BAAA TCZZA Ed.
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4 SpeedTouch™ for Mac OS 4 SpeedTouch™ for Mac OS Introduction In this chapter This chapter describes how to install and use the SpeedTouch™ for Mac OSs. This chapter contains the following topics: Topic 3EC 36714 BAAA TCZZA Ed. 01 Page 4.1. Installing the SpeedTouch™ 22 4.1.1. Installation for Mac OS8.6 and Mac OS9.x 23 4.1.2. Installation for Mac OS X (Mac OS10.1) 26 4.2. Using the SpeedTouch™ 31 4.2.1. Using the SpeedTouch™ in Mac OS8.6 and Mac OS9.x 32 4.2.2.
4 SpeedTouch™ for Mac OS 4.1. Installing the SpeedTouch™ Introduction Installation This section will assist you in installing the SpeedTouch™ and preparing your computer for your Internet connectivity. The installation depends on the Mac OS you are running: In case of: 22 • Mac OS 8.6 or Mac OS9.x Proceed with subsection “4.1.1. Installation for Mac OS8.6 and Mac OS9.x” on page 23. • Mac OS X (Mac OS10.x) Proceed with subsection “4.1.2. Installation for Mac OS X (Mac OS10.1)” on page 26.
4 SpeedTouch™ for Mac OS 4.1.1. Installation for Mac OS8.6 and Mac OS9.x Mac OS • One of the following OSs must be readily installed on your computer: • Mac OS8.6 or Mac OS9.x • 640 Kilo Byte (KB) of free disk space • A Web browser, e.g. Netscape Navigator, Internet Explorer, ... for surfing the Internet. SpeedTouch™ installation Step Action 1 Insert the SpeedTouch™ Installation CD-rom in your computer's CD-rom drive.
4 SpeedTouch™ for Mac OS Step 4 Action A Welcome screen appears that describes the steps in the installation process: Click Install to proceed. 5 During installation a screen shows the installation progress. At the end of the installation procedure, the following screen appears: Click OK to proceed. 6 Plug the ADSL cable, provided in your package, into the inline receptacle of the SpeedTouch™. Plug the other end of the ADSL cable into the wall socket terminating ADSL service.
4 SpeedTouch™ for Mac OS Installation results Additional configuration After you have correctly followed the SpeedTouch™ installation procedure, the following applications and icons are added to your system: • SpeedTouch USB added in modem list: In the list of available modems, the Alcatel SpeedTouch USB is added • SpeedTouch USB status and Diagnostics icon: An SpeedTouch™ status icon is added to the control strip, allowing instant status information of the SpeedTouch™.
4 SpeedTouch™ for Mac OS 4.1.2. Installation for Mac OS X (Mac OS10.1) Mac OS • The following OS must be readily installed on your computer: • Mac OS X (Mac OS10.1) Note: Mac OS10.0 user are strongly recommended to download the free upgrade to Mac OS10.1. • 100 Mega Byte (MB) of free disk space • A Web browser, e.g. Netscape Navigator, Internet Explorer, ... for surfing the Internet.
4 SpeedTouch™ for Mac OS Step 5 Action In case an Administrator password was set, you must provide it before the Installer is able to continue with the SpeedTouch™ installation: Provide Name and Password or Phrase and click OK to proceed. 6 A Welcome and Readme screen subsequently pops up. Click each time Continue to proceed. 7 The Software License Agreement screen pops up: You must agree to it before you are able to continue. Click Continue and Agree to proceed.
4 SpeedTouch™ for Mac OS Step Action At the end of the installation procedure, the following screen appears: 10 Click Close to finish the installer. SpeedTouch™ hardware installation Step Installation results 28 Action 1 Plug the ADSL cable, provided in your package, into the inline receptacle of the SpeedTouch™. Plug the other end of the ADSL cable into the wall socket terminating ADSL service.
4 SpeedTouch™ for Mac OS Additional configuration Next to the installation of the SpeedTouch™ software, your must configure it for Internet connectivity. Proceed as follows: Step Action 1 Open your System Preferences and click to open the network panel.
4 SpeedTouch™ for Mac OS Step Action 5 Click the 'Proxies' tab. This panel shows the proxy settings. By default all fields are empty, i.e. no proxies are used. As this suits the required SpeedTouch™ configuration, no changes are needed in this panel. 6 Click the final tab 'Modem'. This panel shows the modem configuration: From the list of modems select the 'Null Modem 115200': Leave the other modem settings unchanged.
4 SpeedTouch™ for Mac OS 4.2. Using the SpeedTouch™ Introduction Installation This section will show you how to use the SpeedTouch™ to make a connection to the Internet and how you can check the SpeedTouch™ status. The use of the SpeedTouch™ depends on the Mac OS you are running: In case of: 3EC 36714 BAAA TCZZA Ed. 01 • Mac OS 8.6 or Mac OS9.x Proceed with subsection “4.2.1. Using the SpeedTouch™ in Mac OS8.6 and Mac OS9.x” on page 32 • Mac OS X (Mac OS10.1) Proceed with subsection “4.2.2.
4 SpeedTouch™ for Mac OS 4.2.1. Using the SpeedTouch™ in Mac OS8.6 and Mac OS9.x SpeedTouch™ status icon As soon your SpeedTouch™ is installed, an SpeedTouch™ status icon is shown at your desktop's control strip: Note: In case the control strip is not visible, you must activate it via the Apple menu > Control Panels > Control Strip. In case the SpeedTouch™ status icon is not visible, you can drag the control strip to enlarge it.
4 SpeedTouch™ for Mac OS How to make a connection Proceed as follows: Step Note 3EC 36714 BAAA TCZZA Ed. 01 Action 1 In the control strip, click the Remote Access icon Remote Access': and select 'Open 2 As a result the 'Remote Access' window appears: 3 Enter user name and password for your user account at the Service Provider. Note: Tick 'Save password' in case you want the application to remember your user name, and password. 4 In case of PPPoA connectivity you must enter a digit, e.g.
4 SpeedTouch™ for Mac OS How to release a connection To release a remote access connection, click the Remote Access icon in the control strip, and select 'Disconnect': As a result the connection is released. No Internet connectivity exists anymore. 34 3EC 36714 BAAA TCZZA Ed.
4 SpeedTouch™ for Mac OS 4.2.2. Using the SpeedTouch™ in Mac OS X (Mac OS10.x) SpeedTouch™ status icon As soon your SpeedTouch™ is installed, an SpeedTouch™ status icon is shown in the Dock: SpeedTouch™ status icon colors The SpeedTouch™ status icon varies depending the state of the SpeedTouch™ device: SpeedTouch™ status icon color Description The SpeedTouch™ is not plugged into the computer's USB port. An ADSL connection can not be established.
4 SpeedTouch™ for Mac OS How to make a connection Proceed as follows: Step 1 Action Open the 'Applications' folder on your Mac OS10.x system startup disk: Double-click 2 to open the Internet connect application. The following screen appears: If needed select the SpeedTouch™ from the list of available network devices in the 'Configuration' field: How to release a connection 3 Click Connect. 4 As soon the connection is made you can open your web browser and surf the Internet.
4 SpeedTouch™ for Mac OS Step 2 Action The following screen appears: If needed select the SpeedTouch™ from the list of available network devices in the 'Configuration' field: 3 3EC 36714 BAAA TCZZA Ed. 01 Click Disconnect. As a result the connection is released. No Internet connectivity exists anymore.
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5 Troubleshooting 5 Troubleshooting Solving problems This appendix provides information on how to identify and correct some common problems you may encounter when using the SpeedTouch™. In most cases the described solutions will solve the problem. However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might solve the problem. If reinstallation has not resolved the problem, contact the company from which you purchased the SpeedTouch™ for assistance.
5 Troubleshooting Normal operation during a session In this state the USB LED is assigned to the downstream (RX) data channel (towards the USB connection). The ADSL LED is assigned to the upstream (TX) data channel (towards the ADSL channel). Both LEDs stay green. When an ATM cell is processed in a channel, the associated LED will go off for a short time. USB bus congestion The USB LED flashes red during a session in case of USB bus congestion.
