SpeedTouch™ 510/510i/530 Multi-User ADSL Gateways Setup and User’s Guide 500 SERIES
SpeedTouch™ 510/510i/530 Setup and User’s Guide 3EC 37891 AAAA TCZZA Ed.
Status Change Note Short Title Copyright Released PeckelbeenS CD-UG ST510/530 R4.0 en © 2002 THOMSON multimedia. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON multimedia. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON multimedia.
Contents 3EC 37891 AAAA TCZZA Ed. 01 1 SpeedTouch™ Installation ............................................ 3 1.1 Getting Acquainted with the SpeedTouch™.................................................... 4 1.2 Setting up the SpeedTouch™............................................................................. 8 1.2.1. Local Ethernet Connection Setup............................................................................................... 10 1.2.2. SpeedTouch™530 USB Connection Setup ..
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1 SpeedTouch™ Installation 1 SpeedTouch™ Installation Introduction Thank you for purchasing the SpeedTouch™510/530 Multi-User ADSL Gateway! With the SpeedTouch™510 or SpeedTouch™530 Multi-User Asymmetric Digital Subscriber Line (DSL) Gateways, surfing the Internet will become a whole new experience.
1 SpeedTouch™ Installation 1.1 Getting Acquainted with the SpeedTouch™ Introducing the SpeedTouch™ Prior to proceeding, please make sure to read first the SpeedTouch™Quick Installation Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information.
1 SpeedTouch™ Installation SpeedTouch™ LEDs A set of LEDs is provided to overview the SpeedTouch™status: LED logo Description Power/System LED DSL/WAN LED LAN LED USB LED The USB LED is available on the SpeedTouch™530 only. LED functionality during normal operation The functionality of the LEDs during normal SpeedTouch™ operation is described in the table below: Indicator Description Name Color Power/System Off Green DSL/WAN Power on, normal operation. No DSL line.
1 SpeedTouch™ Installation Alert condition LED functionality In addition to normal operation behavior, the Power/System LED may also indicate following startup or error conditions: Indicator Description Name Color Power/System Off Status Power off. Amber Flashing Power on, BOOTP status. Solid Power on, POST(*) pending. Red Solid Power on, POST(*) failed. Green Flashing Power on, Back-to-Defaults status.
1 SpeedTouch™ Installation SpeedTouch™530 back panel layout The SpeedTouch™530 features a single 10/100Base-T Ethernet port and a USB port: A Ethernet port(s) LED functionality B C A Power inlet C DSL line port B 10/100Base-T Ethernet port D USB port Each Ethernet port on the rear panel has two LEDs: A B Indicator Description Name LED Status A Off 10Base-T Ethernet connection. Solid 100Base-T Ethernet connection. Off No connection on this port. Solid Ethernet link up.
1 SpeedTouch™ Installation 1.2 Setting up the SpeedTouch™ SpeedTouch™ variants Two ADSL variants of the SpeedTouch™510 exist: • The SpeedTouch™510: The ADSL/POTS variant connecting to an analog POTS(*) line • The SpeedTouch™510i: The ADSL/ISDN variant connecting to a digital ISDN(**) line. The SpeedTouch™530 is available as ADSL/POTS variant only. Use only the SpeedTouch™ variant which is appropriate for the DSL service provided to your premises.
1 SpeedTouch™ Installation Local networking setup Depending on the SpeedTouch™ variant you have, various solutions are available to connect your computer(s) to the device: • Ethernet connectivity Is available from both SpeedTouch™510 and SpeedTouch™530. See subsection “1.2.1. Local Ethernet Connection Setup” on page 10 for more information. • USB connectivity Is available from the SpeedTouch™530 only. USB connectivity is supported for MS Windows 98/98SE/ME and MS Windows 2000/XP only.
1 SpeedTouch™ Installation 1.2.1. Local Ethernet Connection Setup Local network Ethernet cables For Ethernet connectivity you will need at least: • A computer that already has an Ethernet Network Interface Card (NIC) installed. • If required, a hub or switch and the necessary connection cables. In the SpeedTouch™ package, a full-wired straight-through RJ45/RJ45 Ethernet cable, hereafter referred to as a LAN cable, is included. You can use LAN cables other than the one provided in the box.
1 SpeedTouch™ Installation 1.2.2. SpeedTouch™530 USB Connection Setup Supported Operating Systems Installing and using the SpeedTouch™530 USB connection is only supported for following MS Windows Operating Systems: • Microsoft Windows 98/98SE or Microsoft Windows ME • Microsoft Windows 2000 or Microsoft Windows XP You may need the MS Windows installation CD-ROM during installation.
1 SpeedTouch™ Installation Step Action 7 The installation procedure continues with the installation of the SpeedTouch™530's USB drivers. The installation wizard will further refer to SpeedTouch™USB to indicate the SpeedTouch™530 USB connection. 8 The SpeedTouch™USB Software Licence Agreement window appears: You must accept before continuing. Therefor click Yes to accept. 9 In the following windows you can follow the installation procedure. Click Next whenever requested to continue the installation.
1 SpeedTouch™ Installation 1.3 SpeedTouch™ Configuration Setup Internet connectivity Regardless whether connectivity is made via the Ethernet port(s), or the USB port (or both), still some configuration may be required to prepare the SpeedTouch™ for Internet connectivity. What you need from your ISP You must have a user account with an Internet Service Provider (ISP) for Internet access: For this user account, it will provide you with: • A user name (logon ID) • A password.
1 SpeedTouch™ Installation 1.3.1. Configuration Setup for MS Windows Operating Systems Microsoft Windows One of the following OSs must already be installed on your PC(s): • Microsoft Windows 95 (Ethernet only) • Microsoft Windows 98 • Microsoft Windows 98SE • Microsoft Windows ME • Microsoft Windows NT4.0 (Ethernet only) • Microsoft Windows 2000 • Microsoft Windows XP. You may need the Microsoft Windows installation CD-ROM during installation.
1 SpeedTouch™ Installation Step 3 Action The Welcome to the SpeedTouch™ Setup Wizard window appears: Click Next to proceed. 4 The SpeedTouch™ Software License Agreement window appears: You must accept before to continuing. Therefor click Yes to accept. 5 3EC 37891 AAAA TCZZA Ed. 01 The Setup wizard will continue to search for the SpeedTouch™ on the network.
1 SpeedTouch™ Installation Step 6 Action The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: In case more than one SpeedTouch™ device is found, a listing is provided from which you can select your SpeedTouch™ from. Note: If the Setup wizard does not find any SpeedTouch™ on the network an error window pops up. In this case check: • Whether your PC is correctly connected to the SpeedTouch™ (Ethernet or USB).
1 SpeedTouch™ Installation The configuration procedure Step 1 Action Once the SpeedTouch™ Setup wizard has detected your SpeedTouch™ device you can proceed with the configuration procedure. If more than one SpeedTouch™ device is listed, select the appropriate one. Then, click Next to proceed. Note: If the SpeedTouch™ has been configured before, it may be protected by a system password. You must provide this password before you can view the device details or continue with the configuration.
1 SpeedTouch™ Installation Step 5 Action The SpeedTouch™ Setup wizard will appear again to announce that the configuration has been successful. Click Finish to close the wizard. 6 In case you want to enable multiple PCs on your local network for accessing the Internet via the SpeedTouch™, no additional configuration of your PC’s must be done in most cases as most configuration profiles will enable SpeedTouch™’s DHCP server - and the PC’s Ethernet port are configured as DHCP client by default.
1 SpeedTouch™ Installation 1.3.2. Configuration Setup for other Operating Systems Supported Systems As the SpeedTouch™ is OS-independent in case of Ethernet connectivity, this configuration setup can be used by any computer system. Note: The following procedure may equally be used on MS Windows OSs (both Ethernet and USB if supported). TCP/IP Ensure that your Operating System has a valid TCP/IP configuration. Configure every computer with a static Net10 private IP address, e.g. 10.0.0.1.
1 SpeedTouch™ Installation 1.4 SpeedTouch™ Internet Connectivity Surfing the Internet Access methods Once the SpeedTouch™ and the computers have been configured as outlined in section “1.3 SpeedTouch™ Configuration Setup” on page 13, you can connect to the Internet. The SpeedTouch™ supports two access methods: • Direct access Once the initial configuration has been performed, continuous and immediate access is available via the DSL line. • Dial-in access Access must be explicitly established, e.g.
1 SpeedTouch™ Installation SpeedTouch™ embedded dial-in application You can establish dial-in connections, pre-configured by the SpeedTouch™ Setup wizard or by uploading the appropriate configuration file. The SpeedTouch™ supports both two most popular connection methods: Routed PPP over ATM (PPPoA) and PPP over Ethernet (PPPoE).
1 SpeedTouch™ Installation Terminating an opened PPP session To close an active Routed PPP connection: Step 22 Action 1 Ensure that you have access to the SpeedTouch™ web pages. 2 Browse to the SpeedTouch™ Connections page and select the connection entry you want to terminate the session for. 3 Click Disconnect. The entry's session state will change to 'Down', i.e. it becomes idle. 3EC 37891 AAAA TCZZA Ed.
2 SpeedTouch™ Web Interface 2 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with integrated local configuration capabilities. The local configuration, via the SpeedTouch™ web interface, is based on the HTTP server/web browser concept. It allows you to configure your SpeedTouch™ via a web browser using HTML pages from any local computer attached to the Ethernet interface(s) and/or from the PC connected via the USB interface (in case of a SpeedTouch™530).
2 SpeedTouch™ Web Interface Result As a result the System Info page appears: From now on, the SpeedTouch™ acts as a web server, sending HTML pages/forms at your request. You can fill out these pages/forms and submit them to the SpeedTouch™. The latter scans the pages and performs the appropriate configurations. Topic menu and links On the left of each of the SpeedTouch™ web pages a topics menu is provided. This menu navigates you via links through all configurational aspects of the SpeedTouch™.
2 SpeedTouch™ Web Interface The following table lists all advanced topic links: ADVANCED topic menu Help Click ... To ... “ Setup” Backup and/or upload configuration profiles/files. Restore the SpeedTouch™ default settings. “ Static Routing” View/configure the SpeedTouch™ IP interfaces and IP router. “ DNS” View/configure the SpeedTouch™ DNS server/client. “ DHCP” View/configure the SpeedTouch™ DHCP server/client. “ NAT” View/configure static NAPT entries.
2 SpeedTouch™ Web Interface 2.1 Basic Topics Menu Links Connect Click this link to display the Connections page. This page allows you to: • Establish dial-in connections, if applicable: See section “1.4 SpeedTouch™ Internet Connectivity” on page 20 for more information on how to use the Dial-in Connections table. • System Info View detailed connection information by clicking the here link. Click this link to display the System Info page. This page is also the SpeedTouch™ home page.
2 SpeedTouch™ Web Interface • System Password View the configuration profile currently active on the SpeedTouch™‘: Click this link to display the System Password page. This page allows you to: • Configure a system password to restrict access to the SpeedTouch™: It is highly recommended that you configure a System password. To protect the SpeedTouch™ you should change the System password on a regular basis. However, never use an obvious password such as your name, date of birth, etc.
2 SpeedTouch™ Web Interface 2.2 Advanced Topics Menu Links Static Routing Click this link to display the IP Address and Routing Tables page. This page allows you to: • View or add/delete specific IP address entries for SpeedTouch™'s interfaces: You can add a static IP address for one of the SpeedTouch™'s interfaces by clicking New.
2 SpeedTouch™ Web Interface DNS Click this link to display the Dynamic Name System (DNS) page. This page allows you to: • View and/or supply the SpeedTouch™ DNS domain name and to enable/disable the SpeedTouch™ DNS server: Note: The use of DNS subdomains is supported, e.g. dsl.office.lan. • View the current SpeedTouch™ DNS server hostname leases: Via this table you can also add static DNS hostname entries. This may be useful for devices which do not support DNS, e.g. a printer.
2 SpeedTouch™ Web Interface • Configure the SpeedTouch™ DHCP server lease pool properties: The SpeedTouch™ DHCP server (if enabled) will use the address pools listed in this table to provide IP addresses to requesting DHCP clients. To configure a user-defined IP address pool (appropriate to your local network conditions), click New and provide the required information. Click Apply to add your entry to the table. • View the current leases provided by the SpeedTouch™ DHCP server.
2 SpeedTouch™ Web Interface NAT Clicking this button displays the Network Address and Port Translation (NAPT) page. This page allows you to: • View or add/delete specific static NAPT entries: You can add static NAPT entries by clicking New. Specify the outside address and inside address for the entry as well as the protocol and port to which the entry applies. If the NAPT entry is applied to a connection's dynamically assigned local peer IP address, you should specify 0.0.0.0 as the outside address.
2 SpeedTouch™ Web Interface Setup Click this link to display the Configuration Upgrade page. This page allows you to: • Back up the current SpeedTouch™ configuration, restore the SpeedTouch™ default configuration, or upload a new configuration file: To backup the current configuration, click Backup and follow the instructions. To restore the SpeedTouch™ defaults, click Restore default to load the default configuration.
3 SpeedTouch™ System Software Upgrade 3 SpeedTouch™ System Software Upgrade Introduction Due to the continuous evolution of DSL technology, SpeedTouch™ products are regularly upgraded. This chapter describes how to upgrade the SpeedTouch™ system software. System software updates You can check for system software upgrades regularly at the SpeedTouch™ web site at: • http://www.speedtouch.com Firmware upgrades may also be available from your Service Provider.
3 SpeedTouch™ System Software Upgrade 3.1 The SpeedTouch™ Upgrade Wizard Using the Upgrade Wizard The procedure described in this section are valid only in case you run an MS Windows Operating System or Mac OS10. Make sure that the SpeedTouch™ is connected to your PC/computer via its Ethernet port. In case of a SpeedTouch™530, please disconnect the USB interface, if used, to avoid communication errors during the system software upgrade.
3 SpeedTouch™ System Software Upgrade Step 2 Action The Welcome to the SpeedTouch™ Upgrade Wizard window appears: Click Next to proceed. 3 The SpeedTouch™ Software License Agreement window appears: You must accept before to continuing. Therefor click Yes to accept. 4 3EC 37891 AAAA TCZZA Ed. 01 The Setup wizard will continue to search for the SpeedTouch™ on the network.
3 SpeedTouch™ System Software Upgrade Step 5 Action The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: In case more than one SpeedTouch™ device is found, a listing is provided from which you can select your SpeedTouch™ from. Note: If the Setup wizard does not find any SpeedTouch™ on the network an error window pops up.
3 SpeedTouch™ System Software Upgrade Step 7 Action The following window shows current the firmware version active on the SpeedTouch™ as well as one or more firmware versions available on the CD-ROM. Select the appropriate firmware version and click Next to continue. Note: If the Service Provider has included a separate disk with dedicated upgrade system software, click Have Disk to navigate to the location of the appropriate file.
3 SpeedTouch™ System Software Upgrade Step 10 Action After upgrading the SpeedTouch™, a final window appears to announce that the upgrade has been successful. Click Finish to close the wizard. 38 3EC 37891 AAAA TCZZA Ed.
3 SpeedTouch™ System Software Upgrade 3.2 Manual System Software Management via BOOTP Server SpeedTouch™ system software management SpeedTouch™’s system software management is based on BOOTP, a standard mechanism used for booting diskless stations. The SpeedTouch™ is able to slip in BOOTP mode, allowing a BOOTP server to manage the SpeedTouch™ file system, and submit upgrade files to it.
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4 Troubleshooting 4 Troubleshooting Introduction This chapter provides information on how to identify and correct some common problems you may encounter when using and configuring the SpeedTouch™. If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch™ for assistance.
4 Troubleshooting Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions: Problem Solution SpeedTouch™ does not work. (none of the LEDs light up) Make sure that the SpeedTouch™ is plugged into an electrical outlet. Make sure that you are using the correct power supply for your SpeedTouch™ device. LAN LED does not light up. Link integrity/Activity LED of particular Ethernet port does not light up.
4 Troubleshooting How to perform a hardware reset to factory defaults Proceed as follows: Step Action 1 Make sure the SpeedTouch™ is powered off. 2 Press the power button once (shortly). 3 As soon as the Power/System LED is flashing green, press the power button once more (shortly). 4 The Power/System LED stops flashing to become solid green. After six seconds, it starts flashing green again. Press the power button once more (shortly). 5 All LEDs flash green once.
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