THOMSON TG787 Wireless VoIP Residential Gateway Setup and User Guide
THOMSON TG787 Setup and User Guide
Copyright Copyright ©1999-2008 Thomson. All rights reserved. Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Contents About this Setup and User Guide ............................................. 1 1 Installation.................................................................................... 3 1.1 Preliminary Steps ............................................................................................ 4 1.2 Placing your Thomson Gateway ..................................................................... 5 1.3 Installing your Thomson Gateway ........................................................
Contents ii 4.3 Universal Plug and Play ................................................................................ 46 4.3.1 Accessing Your Thomson Gateway with UPnP ................................................................................. 47 4.3.2 Managing your Internet connection with UPnP................................................................................. 48 4.3.3 Configuring UPnP on the Thomson Gateway ...................................................................
About this Setup and User Guide About this Setup and User Guide Used Symbols A note provides additional information about a topic. A caution warns you about potential problems or specific precautions that need to be taken. Terminology Generally, the THOMSON TG787 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
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1 Installation 1 Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. E-DOC-CTC-20080118-0051 v2.
1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/ filters that have been designed to be installed by unqualified personnel.
1 Installation 1.2 Placing your Thomson Gateway Possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 Take the wall mount leaflet out of the box. 2 Stick the wall mount leaflet on the place where your want to mount your Thomson Gateway. 3 Drill two holes through the marked positions. 4 Fasten two screws in the wall holes.
1 Installation 1.3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway. This is the recommended way to install your Thomson Gateway.
1 Installation 1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to “7.1 Setup wizard Troubleshooting” on page 74. Starting the wizard To start the wizard: 1 Insert the Setup CD into your computer's CD- or DVD-ROM drive. 2 If your computer runs: Microsoft Windows: The CD should autostart.
1 Installation CD menu On the CD Menu, click: (Re)configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to your network. View Documentation to view the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet. Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com. Actual available items may depend on the Setup CD delivered with your Thomson Gateway.
1 Installation 1.3.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson Gateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3.1 Adding a Computer to your Network” on page 20. 2 Connect the Thomson Gateway to the DSL line. 3 Connect the power supply. 4 Turn on the Thomson Gateway. Configure the Thomson Gateway 1 Open your web browser.
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2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour 12 Thomson Gateway Web Interface 14 Backing Up/Restoring your Configuration 17 E-DOC-CTC-20080118-0051 v2.
2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Status LEDs On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation.
2 Thomson Gateway Basics Broadband/DSL LED Name Colour State Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised Off No DSL line Internet LED Name Colour State Green Blinking Internet activity Solid on Internet connectivity, no activity Solid on Internet connection setup failed Red Off No Internet connection Phone/Voice LED Name Colour State Green Solid on VoIP service up Blinking VoIP activity Off VoIP service down Ethernet LED (Ethernet port)
2 Thomson Gateway Basics 2.2 Thomson Gateway Web Interface Introduction The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your browser. Accessing the Thomson Gateway Web Interface Proceed as follows: 1 Open your web browser. 2 Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).
2 Thomson Gateway Basics Components 2 3 4 1 5 6 Label Description 1 Menu 2 Language Bar 3 Navigation Bar 4 Notification Area 5 Content pane 6 Tasks Menu The menu is located on the left side of the page and consists of the following menu items: Thomson Gateway: Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections.
2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the Thomson Gateway Web interface. Select change the display level of the page (for example: Overview, Details or Configure) Get context-related Help information.
2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configuration in case of problems. Backing up your configuration Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Thomson Gateway menu, click Configuration. 3 In the Pick a task list, click Save or Restore Configuration.
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3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter Topic Page Adding a Computer to your Network 20 Adding a Phone to your Network 23 E-DOC-CTC-20080118-0051 v2.
3 Adding New Devices to your Network 3.1 Adding a Computer to your Network Guided Installation If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured: Select No and click Next to continue.
3 Adding New Devices to your Network 3.1.1 Connecting a computer using Wireless Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway.
3 Adding New Devices to your Network 3.1.2 Connecting a computer using Ethernet Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Procedure Proceed as follows: 22 1 Connect one end of the (yellow) Ethernet cable to (one of the) yellow Ethernet port(s) of your Thomson Gateway: 2 Connect the other end of the (yellow) Ethernet cable to your computer.
3 Adding New Devices to your Network 3.2 Adding a Phone to your Network Introduction Depending on your Thomson Gateway, you can connect one or two analogue phones or faxes to the Thomson Gateway. Procedure Before you can make a phone call over the Internet, you must: 1 Connect your phone to the Thomson Gateway. For more information, see “3.2.1 Connecting Phones to the Thomson Gateway” on page 24. 2 Configure the telephone services on your Thomson Gateway. For more information, see “3.2.
3 Adding New Devices to your Network 3.2.1 Connecting Phones to the Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled "PSTN", you must connect this port to the telephone output of your DSL splitter to allow analogue phone calls with the same telephone set that you use for VoIP calls.
3 Adding New Devices to your Network 3.2.2 Configuring your Thomson Gateway Introduction If you configured your Thomson Gateway using the Guided Installation, the telephony service will already be configured by the Setup wizard. If you choose to configure your Thomson Gateway manually or you still need to configure the telephony service, you can follow the procedure below.
3 Adding New Devices to your Network 4 Enter the IP address and the port number of the registrar, and the proxy, as provided by your ISP: 5 Click Apply. Verifying Telephone Connectivity Proceed as follows to verify the voice connection: 1 Make sure the Thomson Gateway is turned on and ready for service. 2 Check whether your phone is properly attached to the Thomson Gateway. 3 Make sure the Internet telephony service is enabled and configured. 4 The Voice LED must be solid green.
3 Adding New Devices to your Network 3.2.3 Multiple Identities Introduction You can assign up to three Internet telephone numbers or URIs to one or both phone ports, or you can assign a common number to both phone ports. The phone numbers are provided by your provider. Procedure Proceed as follows: 1 Browse to the Thomson Gateway web pages. 2 On the Toolbox menu, click Telephony. 3 In the Navigation Bar, click Configure. 4 In the Pick a task list, click Use multiple identities. 5 Click Add.
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4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Topic Page Sharing Content on your Network 30 Telephony Features 39 Universal Plug and Play 46 Assigning a service (HTTP, FTP,...
4 Getting the Most Out of Your Thomson Gateway 4.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to store your data on a centralised place in the network. This way you can share your files with everyone that is connected to your network. What do I need? A FAT32 formatted USB storage device. To format your device for FAT32, consult the help of your operating system. Make sure to make a copy of your data before you doing this. Formatting your device will erase all data.
4 Getting the Most Out of Your Thomson Gateway Configure Content Sharing on the Thomson Gateway If you want to: Simply share your data and media with other users on the network, proceed with “4.1.1 Setting Up the File Server” on page 32. Share your media with media devices like an IP Set-Top Box, proceed with “4.1.3 Using UPnP AV to Share Content with Media Devices” on page 36. E-DOC-CTC-20080118-0051 v2.
4 Getting the Most Out of Your Thomson Gateway 4.1.1 Setting Up the File Server Introduction If you want to allow users to change the content on your USB storage device, you have to enable the Network File Server on your Thomson Gateway. This way, all users connected to your Thomson Gateway will be able to access your USB storage device and make changes to it. Procedure To enable the Network File Server: 1 Browse to the Thomson Gateway Web Interface. 2 On the Tools menu, click Content Sharing.
4 Getting the Most Out of Your Thomson Gateway How to access the shared content on Windows Proceed as follows: 1 Open Windows Explorer. 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: \\Thomson). If you did not provide a server name, type \\192.168.1.253. 3 All storage devices that are attached to your Thomson Gateway are listed as folders.
4 Getting the Most Out of Your Thomson Gateway How to access the shared content on Mac Proceed as follows: 1 On the Go menu, click Connect To Server. 2 The Connect To Server window appears. 3 In the Server Address box, type smb://, where is the Server Name you assigned to your USB storage device. So in our example we will type smb://Thomson. 4 The SMB Mount window appears. Select the shared folder you want to mount and click OK.
4 Getting the Most Out of Your Thomson Gateway 4.1.2 Managing your Shared Content Introduction To prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configure your USB storage device as Managed Partition.
4 Getting the Most Out of Your Thomson Gateway 4.1.3 Using UPnP AV to Share Content with Media Devices Introduction If you want to share your media files with media devices like IP Set-Top Boxes, you have to configure the Thomson UPnP AV Server. Thomson UPnP AV Server The Thomson UPnP AV Server is a server that shares media files with devices that are connected to the same network. These media files are stored on a USB storage device connected to the Thomson Gateway.
4 Getting the Most Out of Your Thomson Gateway 4.1.4 Accessing your Shared Content by FTP Introduction The Thomson Gateway allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Procedure Proceed as follows: 1 Protect your Thomson Gateway Web Interface login account with a password. If you have already configured a password for your login account, you can continue with the next step.
4 Getting the Most Out of Your Thomson Gateway Result The Shared folder is now accessible using FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the Thomson Gateway network, you can also FTP to the local address (192.168.1.253). Additional configuration As you may know the IP address of your Internet connection changes frequently. This implies that the link to the FTP server will also change every time the public IP changes.
4 Getting the Most Out of Your Thomson Gateway 4.2 Telephony Features Contents In this chapter we will have a closer look at some interesting telephony features: Topic Page Address Book 40 Telephony services 41 Viewing Telephony Statistics 45 E-DOC-CTC-20080118-0051 v2.
4 Getting the Most Out of Your Thomson Gateway 4.2.1 Address Book Introduction The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway Web Interface. On this page, you can make a call or send a message simply by clicking on a link. Accessing the Address Book page? Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Address Book. 3 The Address Book page appears. Managing contacts To: Add a contact, click Add.
4 Getting the Most Out of Your Thomson Gateway 4.2.2 Telephony services Introduction Telephony services or supplementary services add extra functionality to your phone. Which supplementary services that are available is determined by your service provider.
4 Getting the Most Out of Your Thomson Gateway Activating services on the web pages To activate/deactivate supplementary services via the web page: 1 Browse to the Thomson Gateway Web Interface. 2 On the Tools menu, click Content Sharing. 3 In the Navigation Bar, click Configure. 4 In the Pick a task list, click View Telephony Services. 5 In the Navigation Bar, click Configure. 6 To activate/ deactivate supplementary services select/clear the check box of the supplementary service.
4 Getting the Most Out of Your Thomson Gateway Action Press To retrieve the call on hold (when there is no active call) R, 1 Illustration B B C A presses R1 on hold active A A To terminate an active call and enables a call set up (the dial tone is generated) R, 9 B B C on hold active on hold dial tone A Activate Waiting when you want to: Action Press To terminate an active call and switch to an incoming call R, 1 Illustration B B C active incoming To reject an incoming call act
4 Getting the Most Out of Your Thomson Gateway Action Press During 3 pty: retrieve B and C R, 3 Illustration B C on hold on hold A presses R3 B C active active A A Activate Transfer when you want to: Action Press Transfer a call R, 4 Illustration B active on hold A 44 B C active C A presses R4 A Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5). E-DOC-CTC-20080118-0051 v2.
4 Getting the Most Out of Your Thomson Gateway 4.2.3 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway Web Interface lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Accessing the Telephony Statistics page Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Telephony. 3 The Address Book page appears.
4 Getting the Most Out of Your Thomson Gateway 4.3 Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. Supported Operating Systems Following operating systems support UPnP: Windows Vista Windows XP If your computer is running Windows XP, you first have to install the UPnP component.
4 Getting the Most Out of Your Thomson Gateway 4.3.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page. 4 The Thomson Gateway Web Interface appears. Windows XP If you computer runs Windows XP: 1 Go to My Network Places.
4 Getting the Most Out of Your Thomson Gateway 4.3.2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista: 1 On the Windows Start menu, click Network. 2 The Network window appears: 3 Right-click your Thomson Gateway (displayed as THOMSON TGXXX). 4 If you are currently: Connected to the Internet, click Disable to disconnect from the Internet. Not connected to the Internet, click Enable to connect to the Internet.
4 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “4.3.3 Configuring UPnP on the Thomson Gateway” on page 50. E-DOC-CTC-20080118-0051 v2.
4 Getting the Most Out of Your Thomson Gateway 4.3.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface you can: Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Game & Application Sharing. 3 Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP. Clear the Use UPnP check box, to disable UPnP. 4 Click Apply.
4 Getting the Most Out of Your Thomson Gateway 4.3.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Click Add or Remove Programs. 3 The Add or Remove Programs window appears. Click Add/Remove Windows Components.
4 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the Windows taskbar, click Start. 2 Select (Settings >) Control Panel > Add or Remove Programs. 3 In the Add or Remove Programs window, click Add/Remove Windows Components.
4 Getting the Most Out of Your Thomson Gateway 4.4 Assigning a service (HTTP, FTP,...) to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer is connected to the outside world. Problem When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he will have to send this message.
4 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer. For more information on UPnP, see “4.3 Universal Plug and Play” on page 46.
4 Getting the Most Out of Your Thomson Gateway 4.5 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. What you need Before we can configure Dynamic DNS, you first have to create an account at one of the following Dynamic DNS service providers: www.dyndns.
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5 Wireless Security 5 Wireless Security Methods The Thomson Gateway offers you following tools to protect your wireless network from intruders: Encryption Access Control Disabling SSID Broadcast As you will find out in the following sections, not all of these security measures are hard to crack. But all together it may discourage some hackers to break into you network. E-DOC-CTC-20080118-0051 v2.
5 Wireless Security 5.1 Encryption Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of encryption types have been developed.
5 Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption”: 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers higher security). 3 In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters.
5 Wireless Security 5.1.2 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption”: 1 Select Use WPA-PSK Encryption. 2 In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters (characters from 0 to 9 and from A to F). 3 In the WPA-PSK Version list, click the WPA-version of your choice.
5 Wireless Security 5.2 Access Control What is access control? Every network device carries a unique hexadecimal code (MAC address). Access control enables you to allow/deny access to wireless clients based on their MAC address. Drawbacks MAC authentication is linked to the user’s hardware and not to his identity. You can easily change the MAC address of your wireless clients. How can I configure this on the Thomson Gateway? Proceed as follows: 1 Browse to the Thomson Gateway Web Interface.
5 Wireless Security New stations are not allowed Access Control is enabled. You can only add your wireless devices to the access control list using the Search for wireless devices task on the Thomson Gateway Web Interface. Search for wireless devices task To add new wireless devices to the access control list: 62 1 Browse to the Thomson Gateway Web Interface. 2 On the Home Network menu, click Devices. 3 In the Pick a task list, click Search for wireless devices.
5 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: 1 Push the Registration button on the Thomson Gateway front panel and hold it for at least two seconds. 2 The WLAN LED toggles between green and red. 3 The Thomson Gateway unlocks the Access Control List for one minute.
5 Wireless Security 5.3 Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SSID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access points and show them to the user. The user can then select his wireless client and try to connect to this access point. By disabling the SSID broadcasting, your access point will no longer be available in those lists.
6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall 66 Web site Filtering 67 E-DOC-CTC-20080118-0051 v2.
6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface. 2 On the Toolbox menu, click Firewall. 3 The Firewall page appears. In the upper-right corner, click Configure. 4 A list with security settings with a brief description is displayed. 5 Select the security level of your choice and click Apply. Creating a new security level If you do not find a security level up to your need, you are able to create a new security level.
6 Internet Security 6.2 Web site Filtering Introduction Web site filtering allows you to restrict access to specific web sites. Strategies There are two strategies you can follow: Allow access to all web sites and manually specify which web sites may not be accessed. - or Deny access to all web site and manually specify a number of web sites that may be accessed. Procedure Proceed as follows: 1 Enable Web site filtering and specify a default action. 2 Configure the exceptions.
6 Internet Security 6.2.1 Denying access to a specific Web site Use cases Use this feature if: Allow is selected under Action for Unknown Sites and you want to make an exception for a specific site. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For example: you are allowing “provider.com” but you want to block access to “mail.provider.com”. Procedure Proceed as follows: 1 Browse to the Thomson Gateway Web Interface.
6 Internet Security 6.2.2 Allowing access to a specific Web site Use cases Use this feature if: Block is selected under Action for Unknown Sites and you want to make an exception for a specific site. Allow is selected under Action for Unknown Sites and you want to make an exception on a block/redirect rule. For example: you are blocking “bank.com” but you want to allow access to “netbanking.bank.com”.
6 Internet Security 6.2.3 Redirecting a Web site Procedure Proceed as follows: 70 1 Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box. 2 Click Redirect in the Action list. 3 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 4 Click Add. E-DOC-CTC-20080118-0051 v2.
6 Internet Security 6.2.4 Redirecting all Web sites Procedure Proceed as follows: 1 Type “*” in the Web Site box. 2 Click Redirect in the Action list. 3 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 4 Click Add. 5 Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Web Site box. 6 Click Allow in the Action list. 7 Click Add. E-DOC-CTC-20080118-0051 v2.
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7 Troubleshooting 7 Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on http://www.thomsonbroadband.com or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.
7 Troubleshooting 7.1 Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run. 3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. Mac OS X: 1 On your desktop, double-click the CD icon. 2 Double-click Menu.
7 Troubleshooting 7.2 General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.
7 Troubleshooting 7.2.1 Wired Connection Troubleshooting LAN LED does not light up Make sure that: 76 The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. E-DOC-CTC-20080118-0051 v2.
7 Troubleshooting 7.2.2 Wireless Connection Troubleshooting Not Able to Connect Wireless Clients Check the following: If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages. Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.
7 Troubleshooting 7.3 Voice over IP Troubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the suggestions below. Calling over VoIP If you have problems calling via VoIP, check whether: Your telephone is correctly connected to the Thomson Gateway. Your telephone is working on the PSTN network: Connect your phone directly to PSTN (not via the Thomson Gateway). Try to make a phone call.
7 Troubleshooting 7.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed. Also your WLAN clients will have to be re-associated, as described in “3.1.
7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible.
THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved. E-DOC-CTC-20080118-0051 v2.0.
