Quick start manual

54
17 Troubleshooting guide
Fault Possible cause Solution
Remote control does not
work
Incorrect remote control
code has been set
Set the correct remote con-
trol code
(see section 8.2.5)
Batteries are spent Replace the batteries
(see section 3.5)
Various Channels not shown
in channel list
Incorrect channel list
selected
Select a different channel list
(see section 9.4.3.1)
There is sometimes inter
-
ference with channels such
as DSF and Tele 5
Interference from cordless
DECT telephones
Increase the distance bet-
ween the base station and
the receiver
Sound OK, no TV picture Radio mode called up and
radio background image is
switched off
Check the setting
(see section 8.8.1 and 9.4.7)
Scart plug not connected
correctly
Connect Scart plug
correctly
Picture not fully visible
or distorted
Picture format not set
correctly
Check picture format
(see section 8.3.1)
Incorrect picture display/
zoom selected
Check picture display -
zoom in menu
(see section 8.3.2)
Check zoom setting
(see section 9.12)
No picture, no sound,
display not on
No mains voltage Check mains adapter and
plug
No picture via HDMI Configured HDMI resolution
not supported by TV
Adjust HDMI resolution
(see section 8.3.3)
for connect to correct device
via Scart cable if necessary
No sound via HDMI,
picture OK
Wrong HDMI sound format
selected
Check HDMI sound format
(see section 8.4.5)
No sound or wrong audio
playing
Dolby Digital active or wrong
audio language
selected
Check setting in menu
(see point 8.4.1 and 8.4.3)
Check Dolby Digital / langu
-
age selection
(see section 9.7)