Quick start manual

55
Fault Possible cause Solution
Cannot receive channels
that were previously recei-
ved
Antenna defective or not
correctly adjusted
Check antenna
Channel transferred to a dif
-
ferent transponder
Run a search
(see section 17)
Channel no longer being
broadcast
None
Intermittent appearance of
square blocks in the picture.
Device switches to freeze
frame intermittently, no
sound. Screen sometimes
blank with the message
“no signal”.
Heavy rain or snow Remove snow from dish
antenna
Antenna incorrectly adjusted Adjust antenna
Dish too small for your loca
-
tion
Use larger antenna
Obstacle between dish and
satellite (e.g. a tree)
Mount dish with clear line
of sight
No picture, no sound,
display on
Short circuit in
LNB feed line
Switch off receiver, short
circuit, switch receiver back
on
Faulty or missing cable
connection
Check all cable connections
(see section 5)
Defective LNB Replace LNB
Incorrect external unit instal
-
led at receiver
Correct the settings
(see section 8.6)
Antenna incorrectly adjusted Adjust antenna
Antenna cannot be rotated Motor not compatible with
DiSEqC 1.2
Use a suitable motor
Time not displayed while
in standby mode
Time not acquired approx. 30 seconds Run
ZDF
Standby clock switched off Switch stand-by clock on
(see section 8.2.4)
Text in the Infobox or
EPGplus detailed infor-
mation, for example, can
be hard to read from a
distance
Character size set to "small" Correct the character size
(see section 8.8.1.1)