Warranty Guide

Tecsun Building Products® 425 S.6
th
Ave • City of Industry, CA 91746 • Ph 1877-8-Tecsun • www.tecsunflooring.com
 Construction or installation-related damage.
 Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without
limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
 Installation defects, including installation made: (1) in violation of applicable state or local housing or building
codes, or (2) contrary to written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT
NO RESPONSIBILITY FOR LIABILITIES, CLAIM OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH
VISIBLE DEFECTS HAS BEEN INSTALLED.
FOOTNOTES
1. We warrant to you (the original purchaser) for as long as you own your floor, each of our recommended
adhesives will maintain its bond when properly installed with our covered flooring products and maintained in
accordance with our recommenced maintenance guidelines.
2. We warrant that each of the covered engineered hardwood flooring products, when properly installed with our
recommended adhesives according to our installation instructions (including proper subfloor moisture testing),
will not release from the subfloor for as long as your (the original purchaser) own your floor. This means that
prior to installation your subfloor must be inspected to assure your subfloor does not exceed maximum
allowable moisture levels. To ensure your warranty remains effective, keep your proof of pre-installation
moisture test results. If subfloor exceeds maximum allowable moisture levels, the subfloor must be allowed to
dry. Subfloors with known moisture problems are not covered by this warranty. This is a one-time repair and
replacement only.
3. We warrant that the covered products meet our quality standards. You or your installer should carefully
inspect the products before installation for any milling, dimension or visual defects. Since wood is a natural
product, there will be natural variations in color, tone and grain that are not covered by this warranty. The
pre-installation warranty expires upon installation.
Proper care and maintenance will help ensure your floor always looks its best. Simply follow our maintenance and
prevention steps outlines below.
Ongoing Routine Care and Maintenance:
1. Vacuum, sweep or dusts mop your floor once a week, or more if needed. The vacuum head must be brush or
felt, and a wand attachment is preferable. DO not use vacuums with beater bars or hard heads. A swivel-head
mop with terry cloth head also is highly recommended to eliminate finer particles of grit and dirt that can act
like sandpaper on hardwood floors.
2. Spills and tracked-in dirt should be wiped up immediately. Never apply wax treatments to your urethane-
coated floor.
3. NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage the floor.
4. Area rugs are recommended in front of kitchen sinks, at all pivot points and within high traffic areas. Do not
use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent
moisture entrapment.
5. Use interior and exterior doormats at all entrances to collect dirt and moisture and prevent it from being
tracked onto the floor.
6. Never use any of the following products (or products similar in nature) on your floor: ammonia-based
cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, abrasive cleaning soaps,
or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring.
7. Keep animals nails trimmed to minimize finish scratches.
8. Do not damage your floor with shoes having heel taps or sharp objects protruding from the sole such as rocks,
exposed nails and gravel.
9. Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike or stiletto high-heels must be properly
maintained to prevent damage from the steel heel support.
10. To prevent surface damage, avoid rolling heavy furniture and appliances on the floor. Use plywood, hardboard
or appliance lifts if necessary.
11. Use protective casters, caster cups or felt pads on the legs of furniture to prevent damage to the flooring.
Make certain to keep them clean and well maintained.
12. Barrel-type caster wheels or wide, flat glides are best for protecting your hardwood floor.
13. Replace hard, narrow furniture rollers with wide rubber rollers.
14. Keep the relative humidity on your home between 35% and 55%.