Warranty Guide

Tecsun Building Products® 425 S.6
th
Ave • City of Industry, CA 91746 • Ph 1877-8-Tecsun • www.tecsunflooring.com
PREMIUM HARDWOOD FLOORING
Tecsun Hardwood Floors Limited Warranty
YOUR TECSUN FLOORING PRODUCTS ARE WARRANTED: This warranty cover (1) Solid Hardwood Flooring Pre-finished
with UV Polyurethane plus Aluminum Oxide (2) Multi-ply Single Strip Engineered Flooring Pre-finished with UV
Polyurethane plus Aluminum Oxide (3) Bamboo Flooring Pre-finished with UV Polyurethane plus Aluminum Oxide.
FULL 25 YEAR FINISH WARRANTY FOR THE UV POLYRETHANE PLUS ALUMINUM OXIDE PRE-FINISHED PRODUCTS:
Tecsun Building Products warrants to you (the original purchaser) that for the product indicated, the finish on the
covered product will not wear through, and that the finish will not separate from the wood flooring under normal
household use when maintained in accordance with our recommended maintenance guidelines.
LIFETIME STRUCTURAL INTEGRITY WARRANTY; Tecsun Building Products warrants that the covered products, in their
original manufactured condition , will be free from defects in grading, lamination and assembly for as long as you (
the original purchaser ) own the floor.
All warranties in this Limited Warranty are given only to the original retail purchaser of our product. Our warranties
are not transferable.
The limited warranties described above are subject to the product application, limitations, disclaimers and exclusions
described below and are effective for floors purchased after January1, 2009. All warranties run from the date of retail
purchase.
To be covered under our warranties you need to retain your sales slip and make sure that the flooring is properly
installed in accordance with our installation instructions provided with the flooring.
If any of the covered events listed occur within the warranty periods specified for the respective flooring products, we
will recoat, refinish, fill or furnish comparable flooring ( of our manufacture and of similar color, pattern, and quality ),
for either the repair of the defective area or the replacement of the floor, at our option. In the unlikely event that we
are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase
price for the section of failed flooring.
WHAT IS NOT COVERED BY THESE WARRANTIES?
 Wood flooring installed in full bathrooms with a shower or tub
 Damage caused by negligence, accidents, misuse or abuse.
 Damage caused by fire, flooding, and other natural disasters and acts of God
 Damage caused by appliances, furniture and casters.
 Damage caused by vacuum cleaner beater bar or hard heads.
 Damage caused by cutting from sharp objects.
 Reduction in gloss, scratches or indentation due to sand, pebbles or other abrasives, pets, insects,
construction traffic or failure to maintain the floor as required.
 Color variations between flooring and/or samples and other flooring or wood products, which you wish to
match (e.g., cabinets, stair railings, trim, etc.)
 Color, shade or texture variations between samples, printed color photography or replacement flooring and
the actual material.
 Deficiencies related to subfloor/floor joists assemblies, subfloor preparation materials, and fasteners including,
but not limited to, uneven subfloor surfaces, floor deflections or voids in the subfloor.
 Noises (squeaks, etc.) associated with anything other than the mismanufactured of the flooring.
 Natural wood characteristics such as variations in grain, color, mineral streaks and knots.
 Changes in color due to exposure to sunlight and age.
 Natural expansion and contraction resulting in separation between boards or damaged caused by low or
excessive humidity.
 Any form of indentation and /or scratches, regardless of the cause.
 Floors that are installed in other than owner-occupied or tenant-occupied residences.
 Commercial installations of residential products.