Phaser® 750 Color Printer Advanced Features and Troubleshooting Manual
Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix®, Phaser®, PhaserShare®, ColorStix®, the TekColor® icon, and Made For Each Other® are registered trademarks of Tektronix, Inc. PhaserLink™, PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™, TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc.
User safety summary Terms in manual: Caution: Conditions that can result in damage to the product. Warning: Conditions that can result in personal injury or loss of life. Use proper power source: Do not operate this product from a power source that applies more than the voltage specified. To avoid fire hazard, use only the power cord specified for this product.
Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Warning For your protection, do not defeat any interlocks.
Contents User safety summary 3 Printer Management 1 PhaserLink Printer Management software 1 Job Accounting 1 Usage Profile 2 Fonts 3 Resident typefaces (PostScript) 3 Resident typefaces (PCL5C) 3 Downloading fonts 4 Printing a list of resident fonts 6 Image Smoothing 7 Quick Collate 8 Separation Pages 9 PANTONE Colors 10 Methods of printing PANTONE Colors 10 Installing the PANTONE Color files 11 Printing the PANTONE Color Chart 12 PhaserPrint Plug-in for Photoshop 14 Installing the plug-in: Macintosh 1
Adjusting Color Density 38 Calibrating Colors 38 Calibrate for Paper 40 Color Sampler Charts for Phaser 750 Printers 41 Overview 41 Color charts 42 Printing a color sampler chart from the Phaser 750 printer’s front panel 43 Printing the color sampler charts with utility files 44 Troubleshooting Phaser 750 Printers 45 Useful tools 45 Front panel messages 49 Maintaining print quality 51 Printing problems 63 Print quality hints 68 Media hints 69 Improving print speed 70 Printed colors are not what you expect
Regulatory Information for Phaser 750 Printers 96 Canadian EMC (Electromagnetic Compatibility) regulatory standards 96 Declaration of conformity 97 FCC Class B device 99 Material Safety Data Sheets for Phaser 750 Printers 100 Environmental Specifications (Temperature/Humidity/Power) 103 Index 105 Advanced Features and Troubleshooting Manual vii
viii Phaser 750 Color Printer
Printer Management Printer Management PhaserLink Printer Management software PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality: ■ Job status ■ Job accounting ■ Printer usage ■ Routine troubleshooting ■ Configuration of printer settings PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s IP address in a web browser.
Printer Management Usage Profile Usage Profile provides a proactive strategy for service, maintenance, and administration of your printer. With Usage Profile, you can keep track of most printer parameters in detail. Information in the Usage Profile Report includes: ■ Remaining life of consumables ■ Paper versus transparency usage ■ Number and location of media jams ■ Media tray usage ■ Number of pages printed Print the Usage Profile report from your printer’s front panel.
Fonts Fonts Resident typefaces (PostScript) The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-defined fonts. To extend font capability, the printer supports an optional internal IDE hard drive for storage of additional fonts. Refer to the printer’s user guide, or the Tektronix web site, for ordering information.
Fonts Downloading fonts Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s memory or on a hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer. Downloading fonts saves print time when printing large, or several documents, that use those fonts.
Fonts Downloading fonts from a Macintosh 1. Refer to Downloading files to the printer from a Macintosh on page 27 to locate the Apple Printer Utility on the printer’s CD-ROM. 2. Within the Apple Printer Utility, click Open Printer; a dialog box appears. 3. Click the arrow next to Printer Preferences. 4. For a list of installed fonts and locations, click the arrow next to Fonts. 5. Click Add. 6. Select your font folder, then select the font you want to download. 7.
Fonts Printing a list of resident fonts From a Macintosh 1. Refer to Downloading files to the printer from a Macintosh on page 27 to install and use the Apple Printer Utility. 2. Within the Apple Printer Utility, from the File menu, select Print Font Samples. From a PC or workstation 1. Insert the printer’s CD-ROM into the CD-ROM drive. ■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.
Image Smoothing Image Smoothing Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image Smoothing is not recommended for 300-dpi or higher images. There are four ways of selecting Image Smoothing (driver selections override all other settings): 1. In a supported driver, locate the Image Smoothing option: ■ LaserWriter 8.3.
Quick Collate Quick Collate Requirements ■ DP or DX Feature Set ■ Hard drive (internal) Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page in sequence to the printer until the requested number of copies is printed. With the Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.
Separation Pages Separation Pages You can have the printer insert a separation page, or divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job. There are two selections to make in your printer driver. 1. 2. 3. In a supported driver, locate the Separation Page options: ■ LaserWriter 8.3.4 driver: In the Print dialog box, click Options. ■ LaserWriter 8.
PANTONE Colors PANTONE Colors For the latest information on color libraries, visit the Tektronix web site at: www.tektronix.com/Color_Printers/ or contact your local Tektronix reseller. PANTONE Color files for your printer include printer-specific color library files for some specific applications and a file to print the PANTONE Color sampler chart. Methods of printing PANTONE Colors PANTONE Colors from color selection books In some applications, you can select colors from PANTONE Color selection books.
PANTONE Colors Installing the PANTONE Color files From the Web 1. Download the appropriate PANTONE Color file for your printer from the Tektronix web site: www.tektronix.com/Color_Printers/ 2. Choose a directory location, and extract the file.
PANTONE Colors Printing the PANTONE Color Chart Macintosh Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE Color chart. Insert the printer’s CD-ROM in your computer’s drive, go to the Utilities folder, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions. 2. After Acrobat Reader is installed, locate the Pantone files you downloaded from the web site.
PANTONE Colors PC Printing individual pages from Acrobat Reader 1. You will need to install Acrobat Reader if you want to print individual pages from the PANTONE Color chart. Insert the printer’s CD-ROM in your computer’s drive, go to the Utility directory, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions. 2. Click Start, then Programs, then the program folder you selected; the default is the printer’s name. 3. Select the PDF file. 4.
PhaserPrint Plug-in for Photoshop PhaserPrint Plug-in for Photoshop The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, you can improve image transfer time and gain easy access to Tektronix printer features and other media features. PhaserPrint software produces correct output only on supported Tektronix printers.
PhaserPrint Plug-in for Photoshop Installing the plug-in: Windows Compatibility requirements ■ Photoshop 4.0 and higher ■ Windows 95/Windows 98 or Windows NT ■ (optional) TCP/IP support requires proper installation of IP networking software and cards Installing the plug-in 1. Insert the printer’s CD-ROM into the CD-ROM drive. ■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.
PhaserPrint Plug-in for Photoshop Using the plug-in 1. If you don’t already have a default printer selected, do the following: ■ Macintosh: a. Open the Chooser. b. Select a PostScript driver (such as the Apple LaserWriter 8); select your printer. PhaserPrint software works like a printer driver, and prints to the printer you selected in the Chooser. ■ Windows: a. Click Start, then Settings, then Printers. b. Right-mouse-button-click on your printer’s icon. c.
PhaserPrint Plug-in for Photoshop Selecting options in the PhaserPrint dialog box Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in. Note You can get information on any of the plug-in’s features or printer-specific options with the online Help function. Number of copies Enter the number of copies to print, from 1 to 1000.
PhaserPrint Plug-in for Photoshop Print using (Windows) The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system configuration: ■ TCP/IP: Available if a TCP/IP stack is installed and running. From Printer model, choose a printer. Add and delete printers in the list, and edit the printer configurations.
PhaserPrint Plug-in for Photoshop Media ■ The setting remains in effect until you change it. Quality ■ The setting remains in effect until you change it. Rendering Intent ■ ■ Available in the following cases: ■ If the Mode in Photoshop is RGB, and you select Calibrated RGB as the Color Correction in PhaserPrint. ■ If the Mode in Photoshop is Lab. Calibrated RGB and Lab modes take longer to print than other modes because the printer must convert CIE colors to RGB or CMYK colors before printing.
PhaserPrint Plug-in for Photoshop 1st Page Preview ■ Available only with the printer’s DP or P, and DX Feature Set options. ■ When sending a multiple-copy print job to the printer through the driver, you can select 1st Page Preview to preview the first page of the job, and determine if the job is printing as expected before proceeding with the remainder of the job. This option is especially useful when printing many copies. a. Click the 1st Page Preview check box. b. Check your first print.
PhaserPrint Plug-in for Photoshop Scaling an image ■ ■ ■ Scale to fit ■ Scales an image to the largest size that fits the image area of the currently selected page size or orientation. ■ Automatically updates the Scale field value. Scale ■ Type the percentage the image should be scaled, from 10 percent to 2000 percent. ■ Use with the Replicate images option to produce multiple copies of an image on a single page. Alert message: Image clipping will occur.
PhaserPrint Plug-in for Photoshop Image separation ■ Only available if the Replicate images box is checked. ■ Type an amount, in inches or millimeters (depending on your measurement standard), to specify the amount of separation between each replicated image. ■ A larger amount reduces the number of images that can be printed at one time. ■ Minimum allowed separation value is 0. ■ Maximum separation value is 100 mm (4 inches). ■ Default separation value is 3.175 mm (0.125/one-eighth inch).
Printer Utilities Printer Utilities In addition to using the printer’s front panel or the options in a supported driver, the printer’s utility files offer another method for changing the way the printer operates. In some cases, a selection can only be made with a utility file. Utility files control print features such as color correction and enabling or disabling the Startup Page. However, printer features that are selected from a driver override utility file settings and front panel settings.
Printer Utilities Locating the files on the printer’s CD-ROM Installing the utility files for Macintosh To install the Apple Printer Utility and the Samplers (color charts): 1. From the printer’s CD-ROM, run the Installer application. Select Easy Install. 2. In the PhaserTools folder on your computer’s hard disk, locate the Samplers (color charts) and the Apple Printer Utility. To install the printer’s utility files: 1.
Printer Utilities Locating files on the Tektronix World Wide Web site Tektronix has a site on the World Wide Web that you can reach from a web browser, at the following address: www.tek.com/Color_Printers/ At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the web site frequently. Use a web browser such as Netscape Navigator, and follow these steps. 1.
Printer Utilities Locating files on the Tektronix FTP server Utility files included on the printer’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other features. If you don’t have the means to transfer these files from the CD-ROM, you can request files from the Tektronix anonymous ftp server. If you can exchange electronic mail with other Internet sites, you can access the Tektronix ftp server.
Printer Utilities Downloading files to the printer from a Macintosh Using the Apple Printer Utility to download files All PostScript utility files on the printer’s CD-ROM can be downloaded to the printer with the Apple Printer Utility. To download PostScript utility files, follow this procedure: 1. From the PhaserTools folder on your computer’s hard disk, double-click Apple Printer Utility. 2.
Printer Utilities Using the Apple Printer Utility to perform other tasks In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks. Note If your printer is connected through a print server, you can only use the Apple Printer Utility to download PostScript utility files. Turning on/off the Startup Page 1. Double-click Apple Printer Utility. 2.
Printer Utilities Downloading files to the printer from a PC Downloading files from Windows 3.1 1. Select the utility file you want to send to the printer, for example RESET.PS. 2. From the File menu, select Copy; the Copy dialog box appears with the utility file you selected listed in the From field. 3. In the To field, type the port your printer is connected to. For example, type LPT1: for a parallel port connection. Click OK. 4.
Printer Utilities Downloading files if your printer is connected to a Novell Netware network This procedure lets you redirect (capture) LPT ports in Novell NetWare. NetWare queues can be captured from the DOS Prompt or captured directly from Windows. To find out if an LPT port is already captured, type the following command from the DOS Prompt: capture show This will list the current capture data for each virtual port.
Printer Utilities Downloading files if your printer is connected through PhaserPort This procedure lets you create the printer and then redirect the port, turning client #1 into a print server. 1. On Client #1, create a printer using the LPT1 port. 2. Share the printer to the network. 3. Install Phaserport and switch the LPT1 port to the Phaserport port. 4. On client #2, browse the network and install the shared printer. 5. Open the printer's Properties. a.
Advanced Printing Features for Phaser 750 Printers Advanced Printing Features for Phaser 750 Printers Previewing with 1st Page Preview When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page file), select 1st Page Preview to preview the first page of the job before proceeding with the remainder of the job; this feature is useful when printing a large job.
Advanced Printing Features for Phaser 750 Printers Reset the timeout 1. In the front panel, press Menu. Press the arrow keys until the display reads Printer Defaults. 2. Press Menu. Scroll to 1st Page Preview. 3. Change the timeout (the amount of time the printer pauses before completing the print job): a. Scroll to 1st Page Preview Timeout. Press Menu. b. Scroll the pre-set timeouts, then press OK to activate your selection.
Advanced Printing Features for Phaser 750 Printers Output Order: Face Up ■ Pages are output so that the first page is on the bottom. ■ Depending on the driver you are using, check the Output Face Up box on, or select Face Up. Output Order: Face Down ■ Pages are output face-down in numerical order. ■ Depending on the driver you are using, uncheck the Output Face Up box, or select Face Down. Output Order hints ■ When printing on transparencies, the printer always prints your document face-up.
Advanced Printing Features for Phaser 750 Printers Adjusting margins This printer provides a front-panel interface to adjust the page margins: ■ Single-sided print ■ ■ Automatically prints when the printer has one tray only. Duplex (Double-sided print) ■ Requires the Automatic Duplex/Lower Tray Assembly. ■ Duplex Unit must be installed in the upper tray slot. ■ In the front panel’s Printer Defaults menu, Duplex mode must be enabled.
Advanced Printing Features for Phaser 750 Printers 4. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu. Adjust Left Margin:+0 <--- ---> OK b. 5. Enter the amount of adjustment from Step 3 (press <--- or ---> to increase or decrease the amount); press OK. Adjust the top margin: a. Scroll to Adjust Top Margin. Press Menu. Adjust Top Margin:+0 <--- ---> OK b. 6.
Advanced Printing Features for Phaser 750 Printers 4. 5. To determine if the margins need adjustment: a. Hold the page up to the light to see if the margin on the front and back sides align. b. Use the page’s top- and left-margin gauges to note how much the alignment is off. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu. Adjust Left Margin:+0 <--- ---> OK b. 6.
Adjusting Color Density Adjusting Color Density Calibrating Colors When colors look faded, adjust the toner color density to extend the life of the components. Print and use the Color Reference Page 1. In the printer’s front panel press Help, scroll to Print Quality. Press Menu, scroll to Calibrate Colors, press Menu again and scroll to Adjust each Color. Press Menu again, the Reference Page front panel message appears, and press Print. 2.
Adjusting Color Density 5. After changing the density setting for any or all colors, reprint the Color Reference Page: ■ The dashed line reflects the new settings. ■ In this example, the density for each color is set to a different value. Color Reference Page Cyan Magenta Yellow Black -4 -6 -2 -4 -9 0 -9 -2 -7 +2 -7 0 -5 +4 -5 +2 -3 +6 -3 +4 -1 +8 -1 +6 +1 +10 +1 +8 +3 +3 +10 +5 +5 +7 +7 +9 9698-18.
Adjusting Color Density Calibrate Colors menu selections Menu item* What it does How it works Adjust : <---- ----> Menu Enters the menu to calibrate a single color. ■ Press Menu. Adjust :+0 * <---- ----> OK Calibrates the indicated color. ■ To lighten this color toner, press <-- (the number decreases in 1-point steps); then press OK. ■ To darken this color toner, press --> (the number increases in 1-point steps); then press OK. ■ Press Menu; then press Confirm.
Color Sampler Charts for Phaser 750 Printers Color Sampler Charts for Phaser 750 Printers Overview Color sampler charts are colored rectangles with each color’s component values; they help you select colors in an application that can be reproduced on your printer. Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that combine to make a particular color.
Color Sampler Charts for Phaser 750 Printers Color charts ■ Which color chart you print and use depends on how your application selects color. For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts. ■ Each color sampler chart is several pages long; print them in panels and connect them to form a wall chart or place in a binder for easy reference.
Color Sampler Charts for Phaser 750 Printers Printing a color sampler chart from the Phaser 750 printer’s front panel Note Use the same color correction and print quality mode to print the chart and to print from your application. Any other color correction or print quality mode selections in the driver will cause colors to print differently than expected. Selecting a color correction and a print quality mode 1. At the Ready message in the printer’s front panel, press Menu. 2.
Color Sampler Charts for Phaser 750 Printers Printing the color sampler charts with utility files From a Macintosh 1. Refer to Downloading files to the printer from a Macintosh on page 27 to install and use the Apple Printer Utility. The color sampler charts are also installed during Easy Install. 2. Within the Apple Printer Utility, locate the color sampler chart files in the PhaserTools folder on your computer’s hard disk and download them to the printer to print. From a PC or workstation 1.
Troubleshooting Phaser 750 Printers Troubleshooting Phaser 750 Printers Useful tools TekSMART Knowledge Base ■ If the solution to your problem is not found in this Troubleshooting section, refer to the TekSmart Knowledge base, www2.tek.com/TekSMART/ Diagnostic Test Print ■ Found in the Help Pages menu; five separate pages help you diagnose print quality problems (for example, if a user-replaceable component needs to be replaced). In the printer’s front panel press Help, scroll to Print Quality.
Troubleshooting Phaser 750 Printers ■ Repacking instructions ■ Printer drivers ■ Material Safety Data Sheets (MSDS) Windows driver help system Install the driver from the printer’s CD-ROM and use the embedded help system. ■ Troubleshooting information ■ Access to installed manuals and videos ■ Live links to the Tektronix web site Color Connection www.colorconnection.tektronix.
Troubleshooting Phaser 750 Printers TekSMART™ Knowledge Base www2.tek.com/TekSMART/ ■ Is the same troubleshooting knowledge base used by Tektronix Customer Support staff ■ Application issues ■ Networking issues ■ Printer errors ■ Print-quality issues ■ Troubleshooting Other online services Anonymous ftp server ftp.tek.com/Color_Printers/ Subscribe to email update notices www.colorconnection.tektronix.com Internal Printer Pages The printer has several internal help pages available.
Troubleshooting Phaser 750 Printers Help Pages Page Description Location Print-Quality Tips Page Tips to use the Tek Color Corrections and Print-Quality settings to optimize your image type. At the Ready prompt, press HELP, and scroll to Print-Quality, press Menu, which displays Help Pages, press Menu, and scroll to Print-Quality Tips Page, press Print. Paper Tips Page Details which paper (or media) types should be used in each tray.
Troubleshooting Phaser 750 Printers Front panel messages Indicators Symptom Possible Causes Solution Power indicator is blinking ■ The printer is receiving, processing or printing a job. ■ Wait for the job to be completed or cancel the job. ■ You have entered the menu in the front panel. ■ Exit the menu. Power indicator is off The printer is turned off, is not ready, is disabled, or has detected an error. Make sure that the printer is turned on.
Troubleshooting Phaser 750 Printers Consumables messages Symptom Possible Causes Solution MPT: The printer detects media in the Multi-Purpose Tray and is waiting for information on the type of media. ■ Scroll through the selections to choose the media type you have loaded in the Multi-Purpose Tray. :low The indicated color Toner Cartridge is almost empty. ■ Change the Toner Cartridge soon. Stopped: replace Indicated color Toner Cartridge is empty.
Troubleshooting Phaser 750 Printers Maintaining print quality If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (Toner Cartridges, Imaging Unit, Fuser, Fuser Roll, Transfer Kit, or Main Charge Grid). ■ If the printer’s front panel message indicates replacing one or more consumables, replace it if necessary.
Troubleshooting Phaser 750 Printers Print quality problems Note For print quality problems dealing with color density, refer to Adjusting Color Density on page 38. Blue colors look too purple ■ If printed blue colors look too purple, print your document with the Vivid Color color correction. ■ If your printed colors do not match your monitor colors, refer to the TekSMART knowledge base for solutions: www2.tek.com/TekSMART/ 1.
Troubleshooting Phaser 750 Printers Color not uniform or vertical streaks ■ Print shows a single color (a) that is not uniform or print shows a single color (b) with many vertical streaks (both light and dark) of slightly different density and non-uniform color. ■ Replace the color Toner Cartridge.
Troubleshooting Phaser 750 Printers Print appears faded in a single color Check the density setting: From the front panel, access the Calibrate Colors menu and print the Color Reference Page. Compare the settings to the examples on the Color Density Samples and, if necessary, adjust the density in the front panel. Refer to page 38. ■ Replace the color Toner Cartridge soon (depending on the complexity of your prints, you can continue to print up to 100 more pages).
Troubleshooting Phaser 750 Printers A single color shows a light, repeating horizontal line ■ To fix the problem: ■ ■ Run 20-30 prints. The impression will disappear with continued time and use. To avoid the problem: ■ Occasionally, or a day or two before installing a new Toner Cartridge, rotate the gear on the end of the cartridge by at least a quarter turn. Prints are missing fine-line detail ■ Replace the Imaging Unit.
Troubleshooting Phaser 750 Printers Each color bleeds into the color band below it (the most visible is magenta in the yellow band) ■ Replace the Imaging Unit. A single white spot appears in approximately the same vertical place on the page Run 20-30 blank pages of paper. ■ If the problem persists, replace the Imaging Unit. N or m al ■ 9317-29 A single, wide, light horizontal band appears in one place on the page (near the top) or all colors are faded Wait overnight.
Troubleshooting Phaser 750 Printers Large light spots Large light spot(s) appear randomly in the print, approximately on the same horizontal and vertical place or they move vertically from one print to another. ■ Print several pages until the artifacts fade.
Troubleshooting Phaser 750 Printers A smear in the image repeats at the same location on the page ■ Replace the Imaging Unit. One or more vertical, dark and even fine lines appear on the print through all colors ■ Replace the Imaging Unit; make sure that the old Imaging Unit is not exposed to light for more than 3 minutes. ■ If a new Imaging Unit does not correct the problem: ■ Put the old Imaging Unit back into the printer. ■ Repack the new Imaging Unit. ■ Replace the Fuser.
Troubleshooting Phaser 750 Printers Vertical scratches ■ The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine” of the image). ■ At first, the scratches appear only on the printed image; eventually, dark vertical scratches appear on the unprinted portion of the page. ■ Replace the Fuser (depending on your quality needs, you can continue to print until the dark vertical lines appear).
Troubleshooting Phaser 750 Printers The print is extremely light with a washed out look ■ The solution is one of the following: ■ If using the Multi-Purpose Tray, make sure you have selected the correct media type at the front panel prompt. ■ Use the Calibrate for paper from the printer’s Help Menu. ■ Remove and reinsert the Main Charge Grid. ■ Replace the Main Charge Grid. ■ Replace the Imaging Unit. ■ Replace the Transfer Kit.
Troubleshooting Phaser 750 Printers The page is blank ■ Remove and re-insert the Imaging Unit. ■ Turn the printer off and back on again. Horizontal stripes ■ Thin horizontal stripes or a “weave” pattern appears in a complex image. ■ Increase the amount of memory. ■ Print the image at a lower resolution. Prints have dull, faded colors ■ If you are using a media tray, make sure that you have loaded the correct media in the PAPER tray or TRANSPARENCY tray.
Troubleshooting Phaser 750 Printers Image is very faded or pieces of the image are missing; toner on the page is loose ■ When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel menu. Streaks or spots ■ Most spots are caused by fingerprints or dust introduced into the printer while installing the Imaging Unit or loading media. ■ Make sure that the surface where you unpack the Imaging Unit, paper, and transparencies is free of dust.
Troubleshooting Phaser 750 Printers Printing problems Printer not operating ■ Make sure that you plugged in the printer and turned it on. ■ Make sure that you connected the interface cable(s) properly. ■ Print a Help Page from the front panel to verify that the controller board is functional. If the Help Page prints correctly, the problem is with your software, driver, or network setup.
Troubleshooting Phaser 750 Printers 2. A list of solutions for solving TCP/IP problems dealing with pinging another computer and timeout issues appears. Most common TCP/IP problems can be resolved in the article Verifying TCP/IP communications by pinging. ■ If the communication link between your computer and the printer is working, the printer ejects a blank page.
Troubleshooting Phaser 750 Printers Frequent media jams ■ Use Tektronix media for best results. ■ Make sure that you use a high-quality laser paper: 60 - 90 g/m2 (16 - 24 lb.) paper in the media trays and 75 - 150 g/m2 (20 - 39 lb.) paper with the Multi-Purpose Tray. ■ Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray. If the printer has frequent paper jams, set the Media Thickness Switch to a thicker setting.
Troubleshooting Phaser 750 Printers Media frequently wraps around the Fuser ■ Use Tektronix media for best results. ■ Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media are coated with a substance that may damage the Fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables.
Troubleshooting Phaser 750 Printers Image shifts or margins are incorrect (Macintosh) ■ Make sure that you have installed the driver for this printer, or the correct PPD file onto your Macintosh so that you can select the correct page sizes from the driver. ■ If printing on transparencies and your printer has the Automatic Duplex/Lower Tray Assembly, make sure that the TRANSPARENCY tray is installed in the middle tray slot.
Troubleshooting Phaser 750 Printers Print quality hints To ensure the best print quality and the most reliable printer operation, follow these simple guidelines: ■ Use high-quality paper and only Tektronix transparencies and glossy coated paper. ■ Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies.
Troubleshooting Phaser 750 Printers Media hints Use high-grade media. For best reliability and image-quality, always use Tektronix media. Refer to the printer’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the Fuser. Media handling ■ Make sure that the media is dust-free. Dust and dirt can result in poor print quality. ■ Handle media with both hands at the edges to avoid creases and fingerprints.
Troubleshooting Phaser 750 Printers Improving print speed Print speed depends on the following criteria: ■ port speed ■ print time ■ driver settings Relative Port Speed The fastest ports, in order, are those listed here: 1. Ethernet 2. Token Ring 3. USB port 4.
Troubleshooting Phaser 750 Printers Driver Settings Changing the data format used by the driver affects print speed in different operating systems: ■ Macintosh: the driver defaults to binary data. This is recommended. ■ Windows 95/Windows 98: Under the Set Up tab, click Expert Options, then click PostScript. Check Printer Properties. Put a check in the Use Automatic Data Format box. This selects the correct data format for the connection method. ■ Windows NT 4.
Troubleshooting Phaser 750 Printers Printed colors are not what you expect The printed colors do not match your monitor: ■ Select another Color Correction option in a supported driver and print the image again. ■ If you use a non-supported driver and share the printer on a network, the printer’s default color correction may have been changed.
Troubleshooting Phaser 750 Printers ■ The inherent difference between these methods of color reproduction can cause discrepancy when you compare this to the printed output from your monitor. For example, combining the additive colors, Red, Green, and Blue, yields white. Combining the subtractive primaries, Cyan, Magenta, and Yellow, yields black.
Troubleshooting Phaser 750 Printers ■ This concept is known as a what you see is what you get (WYSIWYG) problem. What you actually see on your monitor is not really what you get from the printer. The monitor is able to reproduce millions of colors using RGB in 256 intensities. Printers use CMYK with the same relative saturation to reproduce significantly fewer colors. The effect is that monitors display colors outside the printer’s gamut.
Troubleshooting Phaser 750 Printers Printing PANTONE Colors If printer-specific PANTONE Colors are not printing as expected, make sure that you are printing without any color corrections selected. Refer to PANTONE Colors on page 10 for more information.
Troubleshooting Phaser 750 Printers Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your application, some page sizes may not be visible in the list. If the printer page size you want to use is not visible in the list, do the following: Windows 3.1 1.
Troubleshooting Phaser 750 Printers Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows, make sure that you installed the correct printer with the supported driver and PostScript printer description file (ppd). If you are not sure which printer configuration you have, look at the front panel display.
Troubleshooting Phaser 750 Printers Startup Page prints even though it is disabled If the printer detects a non-fatal error at power-up (for example, faulty printer ports and some memory failures), the Startup Page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the following table. Depending on your needs, you may not need to call for service immediately.
Troubleshooting Phaser 750 Printers Enabling the PostScript error report The error handling utility helps diagnose problems when a job doesn’t print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When the error handler is enabled, PostScript errors and other status information are printed. This utility is useful for debugging PostScript code. 1. In the printer’s front panel, press Help. 2.
Troubleshooting Phaser 750 Printers Error codes If the printer’s front panel displays a message Error XX, find the error code in this table and follow the instructions for resolving the problem. If problems persist, check the Tektronix web site www2.tek.com/TekSMART/ or contact service. Error User Corrective Action Error 01 ■ Remove and re-install the black Toner Cartridge, then turn the printer off and on. ■ Replace the black Toner Cartridge, then turn the printer off and on.
Troubleshooting Phaser 750 Printers Error User Corrective Action Error 52 ■ Remove the Duplex Unit (if installed). ■ Check for paper under the Upper Tray. ■ Turn power off, then on. ■ Open left door and remove any jammed media. ■ Tun the printer off, then on. ■ Remove the media from the Multi-Purpose Tray. Turn the printer off, then on. ■ Reinstall the media. Make sure you do not overfill the tray. ■ Remove and re-install each Toner Cartridge. Turn the printer off, then on.
Troubleshooting Phaser 750 Printers Enabling and disabling the Startup Page Note: You can choose to have a Startup Page print each time the printer is turned on or reset, or you can disable the Startup Page. There are three methods for enabling/disabling the Startup Page: From PhaserLink Printer Management software Refer to the PhaserShare Networking Manual for information on using your World Wide Web browser to access the printer.
Troubleshooting Phaser 750 Printers Enabling and disabling the Intelligent Ready feature ■ When the printer is idle for the time set in the Energy Star front panel menu, the printer cools down completely. When the printer exits the Energy Star mode, it is ready to print in about 90 seconds. ■ The Energy Star default is set to 30 minutes. After 30 minutes of inactivity, the printer begins a cool-down cycle that requires a 90-second warm-up period before being ready to use again.
Troubleshooting Phaser 750 Printers Protected mode for the front panel menu System administrators can control user access to the front panel menus with the following utility files (refer to page 29 for instructions on dowloading utility files): Macintosh utility files: ■ Menu Short (limits menu access) ■ Menu Long (expands menus) PC utility files: ■ MENUSHRT.PS (limits menu access) ■ MENULONG.
Troubleshooting Phaser 750 Printers Enabling and disabling SysStart Job execution You may load a startup (Sys/Start) file onto an optional internal IDE hard disk. The Sys/Start job file is similar to an init file: When you turn on the printer, the file executes — providing that Sys/Start has been enabled through a control file downloaded to the printer. You can also control SysStart Job execution from the printer’s front panel Printer Defaults menu, using the Startup Mode option. 1.
Troubleshooting Phaser 750 Printers PC and workstation users 1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. From your computer’s hard disk, open the PHSRTOOL directory. Open the PHSR750 subdirectory. 2. Select one of the following files: 3. ■ SYSTART.PS Enables automatic execution of the SysStart job. ■ NOSYSTRT.PS Disables automatic execution of the SysStart job.
Troubleshooting Phaser 750 Printers Problems printing on labels ■ Use only Tektronix Color Laser Labels. Labels are printed on the wrong side ■ Make sure that the labels are loaded face up from the Multi-Purpose Tray. ■ Two-sided printing is not supported for labels. ■ Make sure that labels are not loaded in the PAPER tray. Printing labels from Microsoft Word 1. From the Tools menu, select Envelopes and Labels. 2. In the Envelopes and Labels dialog box, click the Labels tab. 3.
Cleaning Phaser 750 Printers Cleaning Phaser 750 Printers Note When using isopropyl alcohol for cleaning, make sure that the alcohol is at least 90 percent pure. (Never use rubbing alcohol or alcohol with additives; it can damage the printer.) You can also use pre-soaked alcohol wipes (order number 006-7824-01). Regularly scheduled cleaning is not necessary for this printer.
Cleaning Phaser 750 Printers Cleaning the sensor If your printer’s front panel displays Error 30, clean the sensor inside the printer. 1. Turn the printer off and open the printer’s front door. 2. Remove the Imaging Unit: a. Loosen the two thumbscrews by turning them counterclockwise. b. Turn the lower lever 180 degrees counterclockwise. c. Slide the Imaging Unit out of the printer and cover it to protect it from light exposure. a b 0236-39 3.
Supplies for Phaser 750 Printers Supplies for Phaser 750 Printers Average life is based on an average of 5 percent coverage of the printable area for any one color using laser paper. The frequency of replacement varies, depending on the complexity of the prints, the percentage of coverage, and the type of media. Transparencies, glossy coated paper, and other specialty media results in shortened consumable life.
Supplies for Phaser 750 Printers c.
Supplies for Phaser 750 Printers Imaging Unit 0236-41 Order numbers Average life (percent of coverage) 016-1841-00 5 percent/color 60,000 images (20 percent/page) (15,000 color pages) 10 percent/color 30,000 images (40 percent/page) (7,500 color pages) 20 percent/color 15,000 images (80 percent/page) (3,750 color pages) Front panel messages Imaging Unit:replace ■ Change the imaging unit soon. Imaging Unit expired ■ Change the imaging unit now.
Supplies for Phaser 750 Printers Fuser Roll and Cleaning Pad Order numbers Average life 016-1843-00 15,000 pages (Standard mode) 12,000 pages (Enhanced mode) 8-10,000 pages (Special media usage) Front panel messages Fuser Roll:replace ■ Change the fuser roll soon. Stopped: Fuser Roll:replace ■ Change the fuser roll now.
Supplies for Phaser 750 Printers Main Charge Grid Order numbers Average life 016-1665-00 30,000 images (7,500 color pages) Front panel messages Main Charge Grid:replace ■ Change the main charge grid now. Supplies life information This printer provides several convenient methods for accessing the information you need on the life of the user-replaceable components.
Supplies for Phaser 750 Printers Using the information on the Supplies Page Using the Supplies Page: ■ Toner life remaining: ■ OK: More than 500 pages remaining at 5 percent coverage ■ LOW: Less than 500 pages remaining at 5 percent coverage Percent Remaining gauge for all other supplies ■ Average Toner Coverage per Image or Page ■ Date of installation ■ Illustration of supply locations ■ lack Pages Remaining: >500 @ 5% coverage Hi-Capacity Reorder: 0 Standard Reorder: 0 agenta Pages Remaining:
Regulatory Information for Phaser 750 Printers Regulatory Information for Phaser 750 Printers Canadian EMC (Electromagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.
Regulatory Information for Phaser 750 Printers Declaration of conformity for 220-230 VAC equipment Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
Regulatory Information for Phaser 750 Printers Immunity Phenomena Basic Standard Test Specification Voltage dips and interruptions EC61000-4-11;1994 >95 percent voltage reduction 30 percent voltage reduction Performance Level Criteria .5 cycles @ 50Hz 25 cycles @ 50 Hz 250 cycles @ 50 Hz A A C > 95 percent voltage reduction This product, if used properly in accordance with the user’s instructions is neither dangerous for the consumer or the environment.
Regulatory Information for Phaser 750 Printers FCC Class B device for 100-120 VAC equipment The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix’ instructions, it may cause interference with radio and television reception. This equipment has been tested and verified to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Material Safety Data Sheets for Phaser 750 Printers Material Safety Data Sheets for Phaser 750 Printers Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide.
Material Safety Data Sheets for Phaser 750 Printers MSDS for Toner SECTION 1- PRODUCT IDENTIFICATION Trade Names Tektronix Part Number Black Toner Cartridge Cyan Toner Cartridge Magenta Toner Cartridge Yellow Toner Cartridge 016-1803-00, 016-1807-00 016-1800-00, 016-1804-00 016-1801-00, 016-1805-00 016-1802-00, 016-1806-00 Product Use: Tektronix Phaser 750 printer. SECTION 2 - INFORMATION ON INGREDIENTS Ingredients: Toners are a proprietary blend of resins and pigments, encased in a cartridge.
Material Safety Data Sheets for Phaser 750 Printers SECTION 8 - EXPOSURE CONTROL - PERSONAL PROTECTION No special protection indicated when used as intended. TLV/PEL: Black toner contains carbon black, which has an OSHA Permissible Exposure Limit (PEL) of 3.5 mg/m3 (milligrams per cubic meter of air), as an 8-hour time-weighted average. The ACGIH Threshold Limit Value (TLV) is also 3.5 mg/m3. SECTION 9 - PHYSICAL AND CHEMICAL PROPERTIES APPEARANCE: Black, blue, red, or yellow powders. ODOR: None.
Environmental Specifications (Temperature/Humidity/Power) Environmental Specifications (Temperature/Humidity/Power) Operating range: temperature and humidity The operating range is contained within the temperature/humidity space defined by the following points: Celsius: 15 degrees Celsius, 10 percent relative humidity 32 degrees Celsius / 10 percent relative humidity 32 degrees Celsius / 60 percent relative humidity 25.
Environmental Specifications (Temperature/Humidity/Power) Power Consumption Meets Energy Star power conservation requirements. State Average power Continuous printing 380 W Idle 115 W Energy Star 45 W or under Dimensions of standard unit (without Lower Tray Assembly) Height: 464 mm (18.3 in.) Depth: 501 mm (19.7 in.) Width: 507 mm (20* in.) *782 mm (30.8 in.) with the output tray Dimensions of Lower Tray Assembly Height: 249 mm (9.8 in.) Depth: 405 mm (16.0 in.) Width: 447 mm (17.6 in.
Index Numerics 1st Page Preview using 32 using with PhaserPrint 20 A adjusting low-resolution images 7 adjusting margins duplex print 36 single-sided print 35 Adobe Photoshop plug-in 14 altitude, operating range 103 Apple Printer Utility using 27 automatic tray switching 33 average life fuser 92 fuser roll 93 imaging unit 92 main charge grid 94 toner cartridges 91 transfer kit 93 C Calibrate Colors menu overview 38 selections 39 troubleshooting 54 Calibrate Margins menu duplex print 36 single-sided print
Index F Font Sampler, Macintosh utility file 6 fonts downloading 4 Macintosh 5 printing a list of resident fonts 6 sampler, printing 6 TrueType 4 FONTS.
Index media hints and tips 69 media jams avoiding 65 troubleshooting 49 Menu Long, Macintosh utility file 84 Menu Short, Macintosh utility file 84 MENULONG.PS, PC utility file 84 MENUSHRT.PS, PC utility file 84 MSDS, toner 101 multiple copies, collating 8 N network printing 77 No Sys/Start Job, Macintosh utility file 85 NOSYSTRT.
Index S scaling images using PhaserPrint 21 selecting page sizes in Windows applications 76 separation pages 9 server, FTP, Tektronix downloading files from 26 Setscreen 75 slip sheet 9 Specifications Environmental 103 standby mode 34 Startup Page enable or disable 82 prints when disabled 78 reports error message 78 troubleshooting information 78 streaks or spots on prints 62 supplies information sources 94 Supplies Page troubleshooting 51 using 95 using the information 95 symptoms and solutions adjusting