User Manual Phaser® 360 Color Printer First printing May 1998 070-9922-02
Copyright © Tektronix, Inc. Printed in the U.S.A. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix¨, Phaser¨, ColorStix¨, and Made For Each Other¨ are registered trademarks of Tektronix, Inc. TekColorª, PhaserShare¨, PhaserPrintª, PhaserToolsª, and PhaserLinkª, and the shapes of ColorStix ink sticks are trademarks of Tektronix, Inc.
Phaser® 360 Printer Warranty Tektronix warrants that the Phaser 360 printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If this product proves defective during the warranty period, Tektronix, at its option, will either repair the defective product on-site or by means of telephone support without charge for parts and labor, or provide a replacement in exchange for the defective product.
Users safety summary Terms in manual: CAUTION WARNING Conditions that can result in damage to the product. Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞed power cord and connector. Refer to a qualiÞed service technician for changes to the cord or connector.
Contents 1 About Your Printer Features of your new printer 1-2 An illustrated guide to your printer 1-4 Printer parts and components 1-7 Consumables 1-7 Printer parts 1-8 Options and accessories 1-9 2 Getting Set Up Setting up the printer: at a glance 2-1 What you get with your printer 2-2 Choosing a printer location 2-3 Removing the packing material 2-3 Registering the printer 2-3 Installing the Lower Paper Tray Assembly (optional) 2-4 Unlocking the transit restraint 2-7 Installing the maintenance tray
3 Installing Printer Software Overview 3-1 PC/Windows software 3-2 Installing printer software for Windows 95 3-3 Installing printer software for Windows NT 4.0 3-6 Installing printer software for Windows NT 3.51 3-11 Installing printer software for Windows 3.1 3-15 Mac OS software 3-19 Using the Mac OS installer 3-21 Setting up the Phaser 360 printer driver 3-22 Setting up the Apple LaserWriter 8.3.
When to use the manual-feed slot 4-16 Printing from a PC 4-19 Using Windows printer drivers 4-19 Using the printerÕs front panel 4-19 Downloading utility files 4-19 Using the AdobePS 4 driver with Windows 95 4-22 Using the Tektronix driver for Windows 3.1 4-25 Using the Adobe PostScript driver for Windows 3.1 4-29 Using the Windows NT 3.51 PostScript driver 4-31 Using the Windows NT 4.
Working with fonts 5-12 Resident typefaces (PostScript and PCL5) 5-12 Downloading fonts 5-13 Using fonts with Windows 5-14 Printing a list of fonts 5-15 Improving print speed 5-16 Selecting page sizes in Windows applications 5-19 6 Using the Front Panel Front panel overview 6-1 Front panel indicators 6-1 Two-line display 6-2 Front panel buttons 6-3 Enabling and disabling the front panel menu 6-4 Front panel menu map 6-5 Printer Help Pages 6-6 Printing the Help Pages 6-7 Printer standby modes 6-8 7 Carin
Using isopropyl alcohol 7-19 Cleaning for ink smears and jams: internal paper path 7-20 Cleaning for jams and ink smears: paper-feed rollers 7-22 Cleaning for ink smears: paper-exit path 7-28 Cleaning for upper media tray jams: media-pick roller 7-34 Cleaning for lower tray jams: paper-pick rollers 7-43 8 Troubleshooting Overview 8-1 Front panel error messages 8-2 Troubleshooting quick reference 8-5 Light stripes on prints: cleaning the printhead 8-12 Media jams and misfeeds 8-15 Preventing media jams 8-1
9 Customer Support On-line support 9-1 Receiving email update notices 9-1 Customer Support Centers 9-2 Getting information by fax 9-3 10 Supplies, Accessories, and Expanding Your Printing System Tektronix printers and Tektronix supplies: Made For Each Other¨ 10-1 Customizing your printer 10-1 Printer supplies 10-2 PhaserShare network cards 10-3 Media trays 10-4 Memory upgrade 10-5 Tektronix external hard disk 10-5 Additional software (UNIX and VMS) 10-6 PhaserPrintª for UNIX software 10-6 PhaserSymª soft
Chapter 1 About Your Printer The Tektronix Phaser¨ 360 Color Printer is a fast, reliable, economical, and easy-to-use printer that produces brilliant, high-quality color prints on plain paper. It is compatible with the leading network protocols, operating systems, and software applications, so everyone in your workgroup can use it. Optional accessories and upgrades let you customize the printer to suit your current needs and to expand its capabilities in the future.
1 About Your Printer Features of your new printer Image quality and speed ■ ■ ■ Media (letter or A4-size) ■ ■ ■ ■ ■ ■ ■ Workgroup support ■ ■ Fast Color. Quick color prints on paper at 6 pages per minute (ppm) and transparencies at 5.5 ppm. Standard. 300 x 300 dots per inch (dpi) for normal printing on paper at 4 ppm. Recommended for overhead transparencies — produces vibrant, saturated prints at 2 ppm. Enhanced. 800 x 450 dpi for the best text and image quality on paper (2 ppm).
1 About Your Printer Printer control through your web browser With the printer’s built-in PhaserLink™ software, you can use your web browser for a variety of tasks, including the following: ■ ■ ■ ■ ■ Options and accessories ■ ■ ■ ■ ■ On-line support Avoid down time by automatically receiving email when ink is low, paper needs loading, or other maintenance is required. View the status of print jobs. Get data on printer usage. Configure the printer.
1 About Your Printer An illustrated guide to your printer 1 2 3 4 5 Front panel menu display and buttons Front cover Front cover release button Manual-feed slot Paper tray 6 7 8 9 10 3 LE Transparency tray (optional) Top cover Top cover release button Transit restraint (printhead lock) Lower Paper Tray Assembly (optional) 2 1 8 7 TTE R A4 9 4 10 5 6 9922-125 1-4 Phaser 360 Color Printer
About Your Printer 1 2 3 4 Maintenance tray Waste liner Exit cover release button Exit cover 1 5 Ink loading bins 6 Ink sticks 7 Front cover (open) 6 5 4 3 2 1 7 9922-146 User Manual 1-5
1 About Your Printer 1 2 3 4 External hard drive (optional), with bracket and cable Back panel with interface ports and PhaserShare network card slot On/Off switch Power cord 1 4 Ethernet® RCV Network Adapter LNK XMT Parallel Ethernet Second Feeder 2 PhaserShareTM Series B Ethernet Card TX RX 100 Mbs TP LINK RESET RCV 10/100Base-TX Network Adapter 3 XMT 10Base2 1 2 3 4 Service Only LNK Ethernet PS Parallel PE Second Feeder 9922-147 1-6 Phaser 360 Color Printer
1 About Your Printer Printer parts and components Consumables ColorStix solid-ink sticks Phaser 360 printer ColorStix¨ solid-ink sticks come in four colors: cyan, magenta, yellow, and black. Each of these ink sticks has a unique shape that matches the shape of the corresponding loading bin on top of the printer. The printer holds up to three ink sticks of each color, and you can replace ink sticks easily Ñ and without having to wait until the printer runs out of ink.
1 About Your Printer Printer parts Paper/transparency tray The standard tray (for either letter- or A4-size media) shipped with the printer accepts up to 200 sheets of common ofÞce paper, ranging from 60 to 120 g/m2 (16 to 32 lb.)., You can also load full-sheet peel-off labels or up to 50 sheets of transparencies or labels in the standard paper tray. Manual feed slot Use this slot to feed single sheets of paper, nonglossy cover stock Ñ up to 220 g/m2 (80 lb.) Ñ or transparencies.
About Your Printer 1 Options and accessories High-capacity transparency tray Save time and effort by ordering a Tektronix high-capacity transparency tray for transparency and label printing only. Transparency trays (letter- and A4-size) hold up to 175 sheets (about three boxes) of transparencies and 100 sheets of labels. By adding a transparency tray and a Lower Paper Tray Assembly, you can print on paper and transparencies without having to leave your computer to swap trays.
1 About Your Printer ■ Expanded job accounting. Allows you to keep records on up to 5000 print jobs. You can track usage rates and times, users, paper consumption, duration of print jobs, and other important information. ■ Font storage. Provides storage for additional downloadable fonts. Refer to the printerÕs CD-ROM and the PhaserShare NetworkingSystem Administrator Manual for more information.
Chapter 2 Getting Set Up Setting up the printer: at a glance 1. Unpack the printer and its accessories (page 2-3). 2. Send in your registration card (page 2-3). 3. Install the Lower Paper Tray Assembly (optional) (page 2-4). 4. Unlock the transit restraint (page 2-7). 5. Install the maintenance tray (page 2-8). 6. Load the ink sticks (page 2-10). 7. Load the paper tray (page 2-11). 8. Attach an external hard drive (optional) (page 2-17). 9.
2 Getting Set Up What you get with your printer The following items are shipped with the printer. The optional Lower Paper Tray Assembly, network cards, and Tektronix external hard disk are shipped separately. 1. Quick-Start Installation guide 2. ColorStix ink starter pack 3. Package of Tektronix premium transparencies 4. Paper tray (letter- or A4-size) 5. Maintenance tray and waste liner 6. Cleaning kit 7. Power cord 8. Parallel cable adapter 9. Registration packet 10.
2 Getting Set Up Choosing a printer location To ensure proper printer operation: 1. Install the printer on a ßat surface. The degree of tilt should be no more than 3 degrees, approximately equivalent to lifting one side of the printer 2 cm (0.75 in.) off a ßat surface. 2. Allow at least 5 cm (2 in.) clearance on each side of the printer for proper ventilation and to prevent the printer from overheating.
2 Getting Set Up Installing the Lower Paper Tray Assembly (optional) Caution If you are adding a Lower Paper Tray Assembly to a printer that is already in service, let the printer cool down for at least 30 minutes before you move it to allow sufficient time for the ink to solidify. Then remove the maintenance tray, and turn off and unplug the printer. 1. Unpack the Lower Paper Tray Assembly. 2. Remove the tray from the Lower Paper Tray Assembly.
2 Getting Set Up Place the printer on top of the Lower Paper Tray Assembly. 4. 9101-57 Warning The printer weighs about 32 kg (70 lb.). Do not attempt to lift the printer without the assistance of another person. 5. Make sure that the left and right alignment pins Þt in the holes in the base of the printer. 6. Plug the Lower Paper Tray Assembly cable into the printer.
2 Getting Set Up 7. If you are installing a Lower Paper Tray Assembly on a printer already in service, reinsert the maintenance tray, plug the printer back in, and turn the printer on. Warning ■ 2-6 The printer is not permanently attached to the Lower Paper Tray Assembly. When moving the printer, first disconnect it from the Lower Paper Tray Assembly and then move each unit separately. Moving the printer incorrectly may cause damage or personal injury.
2 Getting Set Up Unlocking the transit restraint 1. Insert a wide ßat-blade screwdriver into the slot of the transit restraint lock, located on the right side of the printer. 2. While pushing inward with slight pressure, turn the lock button counterclockwise until it springs out ßush with the side of the printer. 2 1 9922-03 Caution If you move or ship the printer, be sure to lock the transit restraint to protect the printhead from damage.
2 Getting Set Up Installing the maintenance tray The disposable maintenance tray (labeled with a blue ÒBÓ) shipped with your printer must be installed before printing is possible. For more details on the maintenance tray, see ÒEmptying the waste linerÓ on page 7-8 and ÒReplacing the maintenance trayÓ on page 7-11. Note To avoid printing delays, always keep an extra maintenance tray available for use in the printer. For ordering information, see “Printer supplies” on page 10-2. 1.
Getting Set Up 4. 2 Install the maintenance tray by sliding it into the printer. Make sure that the tray slides in straight on both sides. 9922-38 5. Using both thumbs, push the tray in Þrmly until it latches. 9922-150 6. Close the front cover. Caution If you move or ship the printer, be sure to remove the maintenance tray to protect the printer from damage. Refer to “Moving or shipping your printer” on page 7-2 for more information.
2 Getting Set Up Loading the ink sticks Your printer is shipped with a sampler containing one of each of the ColorStix ink sticks (black, cyan, magenta, and yellow). Load the ink sticks before you begin printing. For more details on color ink sticks, see ÒAdding inkÓ on page 7-6. Note To avoid printing delays, maintain a stock of each color ink stick. For ordering information, see “Printer supplies” on page 10-2. 1. Open the top cover.
Getting Set Up 2 Loading the media trays Your printer is shipped with a single media tray (letter- or A4-size) that accepts common ofÞce paper and letterhead, transparencies, and labels. If you frequently print on different types of media, you may want to obtain a tray for each type of media you use. For transparency printing, the optional transparency tray is recommended.
2 Getting Set Up 2. To load paper: a. First fan the paper to release sheets that are stuck together. b. Load up to 200 sheets of common ofÞce paper (slightly less than one-half ream). A label on the inside of the paper tray indicates the trayÕs maximum capacity. c. Set the switch on the side of the tray to Paper.
Getting Set Up 3. 2 To load transparencies: a. Handle transparencies by the edges and with both hands to avoid Þngerprints and creases, which can result in poor print quality. b. Load up to 50 transparencies in the standard paper tray (the bottom line on the Þll label) and 175 sheets (about three boxes) in the transparency tray (the Þll line indicates the maximum capacity). c. Set the switch on the side of the tray to Transparency.. d.
2 Getting Set Up 4. Make sure that the media Þts snugly against the inside front wall of the tray. 4 9922-07 5. 2-14 Insert the loaded media tray into the printer.
Getting Set Up 2 Loading the optional Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 625 sheets (approximately one and one-quarter ream) of 90 g/m2 (24 lb.) paper. A label on the inside of the tray provides a Þll line to indicate the trayÕs maximum paper capacity. ■ For more information on the Lower Paper Tray Assembly, see ÒMedia traysÓ on page 4-8 and ÒLower Paper Tray AssemblyÓ on page 10-4.
2 Getting Set Up 2. Select one-half of a ream (250 sheets or less) of paper at a time. 3. Prior to loading paper in the Lower Paper Tray Assembly, fan the paper stack to release sheets that are stuck together. 2 3 ⁄ 12 9101-56 4. Load the Þrst stack of paper in the tray. Make sure that the paper Þts snugly against the slanted back wall of the tray. 5. Load the second stack of paper. Make sure that the paper Þts ßat in the tray.
Getting Set Up 2 Connecting an external hard disk (optional) The Phaser 360 printer has a SCSI (Small Computer System Interface, pronounced ÒscuzzyÓ) port on the rear panel. The SCSI speciÞcation is an industry standard for connecting computer peripherals. Use this port only for connecting an external hard disk to the printer. You can connect one or more SCSI external hard disks to the printer for additional font storage and collation. Tektronix offers a 2.
2 Getting Set Up Connecting the printer The printer can be connected to networks and single workstations. Refer to the PhaserShare Networking System Administrator Manual for more information on installing and conÞguring the printer on a network. Printer ports The Phaser 360 printer has the following ports: 1. 10BaseT Ethernet connection 2. SCSI port for an external hard drive 3. parallel port 4.
Getting Set Up 2 Connecting to a network The Phaser 360 printer has a built-in 10BaseT Ethernet port for network connectivity. An expansion slot is provided for optional Tektronix PhaserShare network cards for 100BaseTx Ethernet (includes connection for 10Base2), Token Ring, or LocalTalk connections.
2 Getting Set Up Connecting a PC or UNIX workstation to the parallel port The printer supports a bidirectional parallel port. Connect your computer to the printerÕs parallel port with a standard parallel cable and the adapter shipped with your printer. Make all connections before you turn on the printer.
Getting Set Up 2 Connecting to a Macintosh Connect Macintosh computers on a network through the built-in Ethernet interface. An optional LocalTalk network card is available. ■ Refer to the PhaserShare Networking System Administrator Manual for installation and conÞguration procedures. ■ See ÒPhaserShare network cardsÓ on page 10-3 for ordering information. Turning on the printer 1. Plug the power cord into the printer and into a grounded outlet. 2. Turn on the printer.
2 Getting Set Up Front panel display and controls When the printer is turned on, the front panel display is lighted. Watch the front panel display for instructions as you Þnish the set-up procedure. Status messages, such as Warming Up or Ready, appear on the top line of the display. Other messages, such as Info, Clean, and Menu appear on the lower line of the display; these identify a function for the corresponding button located below the message.
Getting Set Up 2 Letting the printer warm up After you have installed the maintenance tray and the media tray, allow the printer about 15 minutes to warm up and perform self-tests. As the printer warms up, note the following: ■ Front panel display. When you Þrst turn on the printer, two indicator lights come on, the power light and the error light. During the warm-up cycle, the top power indicator blinks on and off, the error light goes out, and the front panel displays a series of ÒWarming upÓ messages.
2 Getting Set Up Selecting a language for the front panel Messages that appear in the front panel window are in English by default. You can skip this step if you want the front panel to display messages in English. To change the language to Spanish, French, German, Italian, or Japanese, follow these steps. (If Chinese or Korean font SIMMs are installed, the front panel will display in English; output will be in the speciÞed language.) 1.
Getting Set Up 2 Printing a Configuration Page After the printer is installed, print the ConÞguration Page. This page lists important information about your printer, including the serial number, printer ID, amount of installed memory, and network protocols enabled. Use this page as a resource for reconÞguring your printer or when contacting Tektronix Customer Support. To print the ConÞguration Page: 1. When the printer is on and the Ready message appears, press the Menu button.
2 Getting Set Up Tips for optimum printing performance 2-26 ■ Always leave the printer on. Whenever you turn off and restart the printer, it performs a cleaning routine that consumes ink. To ensure optimum printing performance and best ink economy, leave the printer turned on overnight and during weekends. When the printer sits idle, it automatically switches to a standby mode that reduces energy consumption but keeps the printer ready to use.
Chapter 3 Installing Printer Software Overview Packaged with your printer is a CD-ROM and a set of diskettes that contain the software you need to use the printer. Included are installer applications that automatically install the printerÕs software onto your computerÕs hard disk. Included are drivers, PostScript printer description Þles (PPDs), color sampler charts, and utility Þles. You can select a standard installation (Easy Install) or select individual items (Custom Install).
3 Installing Printer Software PC/Windows software Refer to the following instructions depending on which version of Windows you are using: 3-2 ■ ÒInstalling printer software for Windows 95Ó on page 3-3 ■ ÒInstalling printer software for Windows NT 4.0Ó on page 3-6 ■ ÒInstalling printer software for Windows NT 3.51Ó on page 3-10 ■ ÒInstalling printer software for Windows 3.
Installing Printer Software 3 Installing printer software for Windows 95 Note This procedure installs the AdobePS 4 printer driver. If you are installing from diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printer’s diskettes handy during the installation, and insert each diskette when you are prompted by the installation program. 1.
3 Installing Printer Software Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer description file. ■ PhaserPrint Plug-in for Photoshop Installs an application-specific plug-in. b.
Installing Printer Software 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. The Add Printer Wizard program is automatically launched. 7. In the Add Printer Wizard, click Next in the opening dialog box. 8. Select your printerÕs connection, either Local Printer or Network Printer, and click Next. 9. In the Manufacturers/Printers dialog box, click Have Disk. 3 10. Type in the drive for the CD-ROM or diskette, and click OK. 11.
3 Installing Printer Software Installing printer software for Windows NT 4.0 Note If you are installing from diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printer’s diskettes handy during the installation, and insert each diskette when you are prompted by the installation program.
3 Installing Printer Software Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer description file. ■ PhaserPrint Plug-in for Photoshop Installs an application-specific plug-in. b.
3 Installing Printer Software 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. The Add Printer Wizard program is automatically launched. 7. In the Add Printer Wizard, click Next in the opening dialog box. 8. Select printer management, either My computer or Network printer server, and click Next. 9.
Installing Printer Software 3 13. Enter a name for the printer, and select the Phaser 360 as the default printer if desired, and click Next. 14. Decide if you want to share the printer, Shared or Not shared, and click Next. If you are installing drivers for platforms other than Windows NT 4.0, for example Windows 95, a message appears during the installation procedure asking for the location of printer Þles. If you see this message, at the prompt, type in the CD-ROM drive followed by \PPDS95NT.
3 Installing Printer Software Installing printer software for Windows NT 3.51 Note If you are installing from diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printer’s diskettes handy during the installation, and insert each diskette when you are prompted by the installation program.
Installing Printer Software 3 Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer description file. ■ PhaserPrint Plug-in for Photoshop Installs an application-specific plug-in. b.
3 Installing Printer Software 6. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. The Print Manager opens automatically. 7. From the Printer menu select Create Printer. 8. In the Create Printer dialog box, under Driver, select Other. 9. Type in the drive for the printerÕs CD-ROM or diskette, click OK. 10. In the Select Driver dialog box, under Printer Driver, select your Phaser 360 printer, and click OK. 11.
Installing Printer Software 3 Installing printer software for Windows 3.1 Note If you are installing from diskettes, you may need more than one diskette depending on your Windows system. Keep all of the printer’s diskettes handy during the installation, and insert each diskette when you are prompted by the installation program. The Tektronix driver is available on both CD-ROM and diskette; the AdobePS 3 driver is available on CD-ROM only. 1.
3 Installing Printer Software Custom Installation a. In the Driver Installation dialog box, select from the following options, then click Next to continue. ■ Drivers/PPDs Installs driver files and printer description files. ■ QuarkXPress PDF Installs an application-specific printer description file. b. If you selected Drivers/PPDs in the previous window, the Custom Install: Select Drivers dialog box appears. Select one of the following drivers and click Next: ■ Adobe Printer Driver for Windows 3.
Installing Printer Software 6. If you are installing the Tektronix driver, select your Tektronix Phaser 360 printer and click Next. 7. The Finish Installation dialog box contains instructions for completing the printer software setup; click Next. 8. In the Installation Completed dialog box, click Finish. 9. Continue with the setup instructions depending on the driver you selected in the installer: Tektronix Driver for Windows 3.1: Setup instructions AdobePS 3 Driver for Windows 3.
3 Installing Printer Software Mac OS software Use the installer application on the printerÕs CD-ROM or diskettes to install the printerÕs standard software. Then, continue with driver-speciÞc setup instructions for the driver you are using. Installer options Software Description Installed folder Custom Install Easy Install LaserWriter 8.3.4 Driver Driver for use with all (non-GX) Macintosh systems.
Installing Printer Software 3 Using the Mac OS installer 1. Insert either the printerÕs CD-ROM or the Phaser 360 Installer for Mac OS Disk 1 into the appropriate drive on your computer. 2. Double-click the Phaser 360 Installer icon. Click Continue until the Easy Install window appears. 3. Select Easy Install or Custom Install: Easy Install Custom Install a. Click Install to install the items listed in the Easy Install window. a. Select Custom Install from the pull-down menu. b.
3 Installing Printer Software Setting up the Phaser 360 printer driver The Phaser 360 printer driver is a Tektronix-modiÞed version of Apple's LaserWriter 7.1.2 printer driver. Use the Phaser 360 printer driver if you are using System Software 6.0.7, or 7.0 and later. 1. Install the printerÕs software as described on page 3-17. Choose Easy Install to install all of the necessary software, or select Phaser 360 Driver in the Custom Install window. 2. Select Chooser from the Apple menu. 3.
Installing Printer Software 3 Setting up the Apple LaserWriter 8.3.4 driver The LaserWriter 8.3.4 driver uses printer-speciÞc PPDs (PostScript Printer Description Þles) to learn a printerÕs page sizes, printing options, and media type options. To use the LaserWriter 8.3.4 driver with a Phaser 360 printer, do the following steps. If the printer is busy, it may take some time to complete this conÞguration procedure; you may want to do this procedure when the printer is idle.
3 Installing Printer Software 6. If the auto-setup Þnishes, a color icon appears next to the printerÕs name in the Chooser. If not, click OK at the prompt. In the dialog box that appears, under Installable Options select items such as the optional Lower Paper Tray Assembly, then click OK. 7. 3-20 Click the Chooser’s close box.
Installing Printer Software 3 Setting up the Phaser 360 GX driver If you are using Apple Macintosh QuickDraw GX, use the Phaser 360 GX driver to print to your Phaser 360 printer. ■ The Phaser 360 GX driver works with QuickDraw GX and non-QuickDraw GX applications. ■ QuickDraw GX does not work with non-QuickDraw GX printer drivers. If you want to print from non-QuickDraw GX applications with a driver such as the LaserWriter 8.3.4, you must Þrst disable QuickDraw GX.
3 Installing Printer Software 5. 3-22 In the Connect via ÞeldÕs pop-up menu, select your printerÕs communication method: ■ The AppleTalk option is the standard network connection. ■ The Servers option is used to select a shared desktop printer. 6. Click on your Phaser 360 printer in the list of printers on the right side of the Chooser. 7. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser.
Installing Printer Software 3 UNIX workstation software PhaserPrint™ for UNIX software For UNIX environments, Tektronix offers the optional PhaserPrintª for UNIX software. PhaserPrint for UNIX software includes driver-selectable printer options, and provides fast, raster Þle and screen copy printing to Tektronix color printers. The printerÕs CD-ROM contains a demonstration copy of the PhaserPrint for UNIX software, and an on-line instruction guide, in the UNIXDEMO directory.
3 Installing Printer Software 3-24 Phaser 360 Color Printer
Chapter 4 Printing Basics You can print to your printer from PCs, Macintosh computers, and UNIX workstations. Once you have installed the printerÕs software, a variety of printer features are available from your computer.
4 Printing Basics Print features: overview Once the appropriate printer driver is installed on your network or computer, you can the select the following print features from the menus available in your application software.
Printing Basics 4 From the printer’s front panel Use the front panel for selecting print features only if you were unable to install a driver from the printerÕs CD-ROM. Refer to ÒFront panel overviewÓ on page 6-1 for instructions on using the printerÕs front panel. Print features quick reference: Printer’s front panel Feature Feature descriptions Front panel menu Print-quality mode See page 4-4. Print Quality Menu See page 5-3. TekColor Correction Menu See page 4-8.
4 Printing Basics Adjusting print speed and resolution You can adjust the print quality and speed for different documents and purposes. Standard, the default setting, provides the best reproduction for most business printing at 300 x 300 dots per inch (dpi). Select Fast Color for the fastest printing, and select Enhanced for the highest resolution.
Printing Basics 4 All about media The printer prints on letter- and A4-size ofÞce paper, transparencies, peel-off labels (such as Avery 5160), and nonglossy cover stock. Tektronix premium and standard grades of transparency media are designed to provide optimal image quality and reliable operation. Tektronix premium transparencies offer enhanced print quality and ink adhesion for overhead transparencies.
4 Printing Basics Acceptable media sizes, types, and weight The printer prints on either letter- or A4-size paper, depending on which tray size you ordered. The following table shows the types and weight of letter- or A4-size media you can load in the different trays: Tray type Media type Paper/transparency tray (Letter or A4) ■ Paper 60 – 120 g/m2 (16 – 32 lb.
4 Printing Basics Margins and image area The image area is the part of the media where the image appears. When the printer places an image on the media, the image area is a bit smaller than the actual media size. You may need to adjust the page margins in your application software to match the image area. The printer must be set for the correct size media through the printer driver. The image area for the Phaser 360 printer is 8.11 x 10.45 in. (letter-size) and 200 x 283 mm (A4-size).
4 Printing Basics Media trays Standard paper trays The printer is shipped with a standard letter- or A4-size paper tray that holds 200 sheets (slightly less than one-half ream) of paper. Use the standard paper tray for paper, letterhead, and label stock. Note The standard paper trays are designed for use with paper. You can use a standard paper tray for printing up to 50 transparency sheets.
4 Printing Basics Media tray settings You can control the source of a print job from your computer. The media tray choices available in your application menus depend on the number and types of trays you have in use, the type of driver you have installed from the printerÕs CD-ROM, and the printerÕs default setting. AutoSelect If this selection appears in your menu, it acts as the default. The printer automatically prints from the upper tray if you are printing in a single-tray conÞguration.
4 Printing Basics Changing the default media tray setting These instructions apply if you install the optional Lower Paper Tray Assembly. Default setting When the Lower Paper Tray Assembly is Þrst installed, the default media tray selection is set to AutoSelect. With this setting, the printer automatically prints from the lower paper tray. In addition, note the following: When the lower paper tray becomes empty, the printer then automatically switches to the upper tray.
Printing Basics 4 Printing letterhead 1. Load letterhead face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle. 12345678 9922-09 2. Print from your software application in the usual way. Refer to ÒPrinting from a PCÓ on page 4-19 and ÒPrinting from a MacintoshÓ on page 4-35. Caution Some letterhead may be printed with ink that will offset onto the printer’s parts, requiring you to perform cleaning procedures.
4 Printing Basics Printing labels 1. Use standard full-sheet peel-off labels. 2. Load labels face up in the standard paper tray. 9922-11 3. Print from your software application in the usual way. Refer to ÒPrinting from a PCÓ on page 4-19 and ÒPrinting from a MacintoshÓ on page 4-35. Caution 4-12 Phaser 360 Color Printer To prevent the printer from jamming, do not load partially used sheets of labels, and use only “frameless” labels; when labels are removed, no material is left on the backing.
Printing Basics 4 Printing transparencies Use Tektronix transparency media for optimal image quality and reliable printer operation. Tektronix offers two transparency grades, standard and premium. Tektronix premium transparencies provide enhanced ink adhesion and print quality. Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can result in poor print quality. Printing transparencies from the transparency tray 1.
4 Printing Basics Printing transparencies from the standard paper tray 1. Print from your computer in the usual way, but select Transparency as the Paper Source or Tray Selection. Click Print. 2. Go to the printer. The front panel ßashes the following pair of messages: Waiting for Transparency Continue Cancel Load Tray Continue Cancel 4-14 3. Pull out the paper tray and load the transparencies. You can load up to 50 transparencies in the standard tray.
Printing Basics 4 Transparency quality tips ■ Use Tektronix transparencies, available in standard and premium grades. Tektronix premium transparencies offer enhanced print quality and ink adhesion. ■ Select Standard as the print-quality mode for vibrant, saturated prints with smooth color transitions. This is the recommended mode for most transparency printing. ■ Select the Enhanced print-quality mode for transparencies only when very Þne detail is important.
4 Printing Basics When to use the manual-feed slot Use the manual-feed slot to feed single sheets for printing, especially when you want to print on heavier paper or cover stock. The manual-feed slot will accept nonglossy cover stock of 135 to 220 g/m2 (50 to 80 lb.). 1. Through a supported printer driver, select Manual Paper or Manual Transparency from your computer. Refer to the tables on page 4-20 and page 4-36 for PC and Macintosh menus, respectively. 2. In the dialog box, click the Print button.
Printing Basics When prompted by the front panel, insert one sheet of paper or transparency media until the sheet stops. Manually feeding transparencies: Feed Tektronix premium transparencies with the notch (c) toward you and on the right side (d). Standard Tektronix transparencies are not notched and can be fed in any orientation. c a 12345678 LE TTE R A4 8 ■ Manually feeding letterhead: Orient the sheet of letterhead face down (a) and feed the bottom edge Þrst (b). 1 ■ 2 5.
4 Printing Basics 6. After the Þrst sheet enters the printer, wait for the front panel to prompt you before feeding the next sheet (about 5 seconds). 5 Sec. LET TER A4 9922-18 Note 4-18 A jam error will occur if you feed the second sheet of media into the manual-feed slot before the front panel prompts you.
Printing Basics 4 Printing from a PC You can print from a PC with or without a Tektronix-provided printer driver. The provided (supported) drivers allow you to select printing features right from your computer. Without a supported driver, you can make some printing selections from the printerÕs front panel. Using Windows printer drivers To select printer-speciÞc features, print from one of the following provided drivers.
4 Printing Basics Print features quick reference: Windows printer drivers Windows 3.1 Follow these basic driver instructions to select printer features: Windows 95 Windows NT 4.0 AdobePS 3 Driver Tektronix Driver AdobePS 4 Driver Microsoft Driver 1. From Control Panel, 1. From Control Panel, 1. Select Start. 2. Select Settings then 1. Select Start. 2. Select Settings then double-click Printers. 2. Select Phaser 360 printer. 3. Click Setup. 4. Click the tabs to select double-click Printers.
Printing Basics 4 Print features quick reference: Windows printer drivers (cont'd.) Windows 3.1 Follow these basic driver instructions to select printer features: Windows 95 Windows NT 4.0 AdobePS 3 Driver Tektronix Driver AdobePS 4 Driver Microsoft Driver 1. From Control Panel, 1. From Control Panel, 1. Select Start. 2. Select Settings then 1. Select Start. 2. Select Settings then double-click Printers. 2. Select Phaser 360 printer. 3. Click Setup. 4.
4 Printing Basics Using the AdobePS 4 driver with Windows 95 To select printing options, follow these steps: 1. From the taskbar, select Start. In the menu that appears, select Settings, then Printers. 2. In the Printers window, click the Phaser 360 printer icon with the right mouse button, then select Properties from the menu. 3. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options.
Printing Basics 4 Graphics tab Click the Graphics tab to see graphics options. ■ To change the print-quality modes (resolution or dpi settings), use the Print Quality selections in the Device Options tab. The Print Quality selections override the Resolution options in the Graphics tab. ■ If you are using host color correction, you need to make selections in both the Graphics and Device Options tabs. Refer to the on-line manuals on the printerÕs CD-ROM for more information on host color correction.
4 Printing Basics PostScript tab Click the PostScript tab to see PostScript-related options. ■ Under PostScript timeout values, make these selections: Leave the Job Timeout set to 0. ■ Set the Wait Timeout to a high value, such as 900 seconds (15 minutes) to make sure you do not lose a multipage job due to a timeout after the Transmission Retry Alert message is displayed.
Printing Basics 4 Using the Tektronix driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click the Printers icon. 2. In the Printers dialog box, choose your printer from the list of installed printers. 3. Click the Set As Default Printer button if you want to select your printer as the default. 4. Click the Connect button; the Connect dialog box appears. 5. Select the port your printer is connected to.
4 Printing Basics 6. Set the Timeouts. These options regulate your computerÕs communications with its printer ports. Device Not Selected: Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default is 15 seconds, and is recommended. ■ Transmission Retry: On large or multiple-page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer.
Printing Basics 9. 4 From the Options dialog box, click the Printer Features button to see the Tektronix Printer Features dialog box. Make color correction and print quality selections in this dialog box. Click OK to return to the Options dialog box. 10. From the Options dialog box, click the Advanced button to see the Advanced Options dialog box. Make sure the Use PostScript Level 2 Features check box is checked on.
4 Printing Basics If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: 4-28 1. From the Main window, double-click the Print Manager icon. 2. From the Options menu in the Print Manager, select Network Settings. 3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. 4. Click OK.
Printing Basics 4 Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 360 printer, then click Connect. 3. In the Connect dialog box, set the Timeout settings, then click OK: ■ ■ Device Not Selected: Type a value in this text box to change the number of seconds Windows waits before notifying you that a printer is off-line.
4 Printing Basics PostScript tab Click the PostScript tab to see PostScript-related options. ■ In the Performance Options Þeld, select the Use Language Level 2 or 3 Features option. ■ Under PostScript timeout values, make these selections: ■ ■ Leave the Job Timeout set to 0. Set the Wait Timeout to a high value, such as 900 seconds (15 minutes) to make sure you do not lose a multipage job due to a timeout after the Transmission Retry Alert message is displayed.
Printing Basics 4 Using the Windows NT 3.51 PostScript driver If you are using Microsoft Windows NT, follow the instructions in ÒInstalling printer software for Windows NT 3.51Ó on page 3-10 to install a Windows NT PostScript driver with a Phaser 360 printer. You can select printer page sizes in the driver for Windows NT applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver.
4 Printing Basics Making default settings 1. From the taskbar, click Start, then Settings and Printers. 2. In the Printers dialog box, click the right mouse button on the Phaser 360 printer, and select Properties in the menu. 3. From the Properties dialog box, click the Device Settings tab. 4. In the Device Settings sheet, locate Form To Tray Assignment. 5. Under Form To Tray Assignment, highlight the Þrst tray. 6.
Printing Basics 4 Selecting printer options within an application: Print 1. From the File menu, select Print; the Print dialog box appears. You can select a different printer and other settings in this dialog box. 2. Click on the Properties button; the Printer Document Properties sheet appears. 3. Click the Advanced tab to change any printer features, including TekColor color corrections. This tab displays the same information as the Document Defaults Properties Advanced tab. 4.
4 Printing Basics 3. Click the Printer button; another Page Setup dialog box appears. You can select a different printer here. 4. Click the Properties button; the Printer Document Properties sheet appears. 5. Click the Advanced tab to change any printer features, including TekColor. This tab displays the same information as the Document Defaults Properties Advanced tab. 6. Click the Page Setup tab to see other features.
Printing Basics 4 Printing from a Macintosh To print from a Macintosh, you need a printer driver. Installing one of the provided (supported) drivers allows you to select printing features right from your computer. Refer to page 4-36 for a reference table of printing features. Using Macintosh printer drivers To select printer-speciÞc features, print from one of the following provided drivers.
4 Printing Basics Print features quick reference: Macintosh printer drivers Driver name Phaser 360 Follow these basic driver instructions to select printer features: Apple LaserWriter 8 Phaser 360 GX 1. Make sure the driver software is installed. 2. Make sure your printer is selected and set up in the Chooser. 3. From the File menu, select either Print or Page Setup as listed below. For GX, also use the Printing menu in the Finder. 4. Select printer features as indicated. Media size a.
Printing Basics 4 Print features quick reference: Macintosh printer drivers (cont'd.) Driver name Phaser 360 Follow these basic driver instructions to select printer features: Apple LaserWriter 8 Phaser 360 GX 1. Make sure the driver software is installed. 2. Make sure your printer is selected and set up in the Chooser. 3. From the File menu, select either Print or Page Setup as listed below. For GX, also use the Printing menu in the Finder. 4. Select printer features as indicated.
4 Printing Basics Using the Phaser 360 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. Use the Paper pop-up menu to select the printerÕs supported paper sizes. Select printer-specific options 4-38 1. From the File menu, open the Print dialog box. 2. In the Print dialog box, click the TekColor button to see the TekColor Options dialog box. 3.
Printing Basics 4 Using the Apple LaserWriter 8 printer driver Select media size 1. From the File menu, open the Page Setup dialog box. 2. To select the printerÕs supported paper sizes, use the Paper pop-up menu. Select printer-specific options 1. From the File menu, open the Print dialog box. 2. In the Paper Source Þeld, select the media tray by location or type. 3. Click the Options button to see the Print Options dialog box. 4.
4 Printing Basics Using the Phaser 360 GX printer driver Note Refer to the on-line manuals on the printer’s CD-ROM for details on using the Phaser 360 GX printer driver. Printing with a desktop printer If you are using QuickDraw GX applications, do one of the following: ■ Select any desktop printer in the Print dialog box. ■ Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits.
Printing Basics 4 Printing from a UNIX workstation Overview You can print from a UNIX workstation through Ethernet, Token Ring, or parallel interfaces. Workstation users can print from any application that generates color PostScript or print screen shots with the PhaserPrint software. For instructions and examples on creating print queues for your speciÞc platform, visit the Tektronix web site: http://www.tek.com/Color_Printers/ Or, you can contact Tektronix Customer Support at 1-800-835-6100.
4 Printing Basics UNIX workstations For UNIX environments, Tektronix offers the optional PhaserPrintª for UNIX software which offers driver-selectable printer options and provides fast, raster Þle and screen copy printing to Tektronix color printers. PhaserPrint for UNIX software is available for these workstations: Workstation Operating System Sun SunOS 4.1.4, Solaris 2.3 and 2.4 SGI IRIX 5.2, 5.3, 6.2, 6.3, and 6.4 HP 9000 700/800 HP-UX 9.0.5 and 10.2 IBM RS/6000 AIX 3.2 and 4.
Printing Basics 4 OpenVMS workstations To print from OpenVMS workstations, the optional PhaserSymª utility, a VMS print symbiont, functions as a driver for selecting printing options and as a queue manager. PhaserSym software is compatible with DEC workstations running OpenVMS version 5.0 and later. PhaserSym software communicates over the printerÕs TCP/IP Ethernet interface and is required for proper communication with the printer.
4 Printing Basics Printing from specific applications For printing from most applications, follow the instructions beginning on page 3-1 to install drivers and printer software. Some applications require additional conÞguration or page description Þles, which may have been installed with the driver. Additional information and tips are available through the following resources: ■ Tektronix web site: http://www.tek.com/Color_Printers/userdoc/introduction.
Chapter 5 Printing: Beyond the Basics This chapter discusses the following topics: ■ ÒAdjusting the color of your printsÓ on page 5-2 ■ ÒUsing the Quick Collate optionÓ on page 5-9 ■ ÒPreviewing with Check PrintÓ on page 5-10 ■ ÒUsing Image SmoothingÓ on page 5-11 ■ ÒPrinter languagesÓ on page 5-12 ■ ÒWorking with fontsÓ on page 5-12 ■ ÒImproving print speedÓ on page 5-16 User Manual 5-1
5 Printing: Beyond the Basics Adjusting the color of your prints You may occasionally want to adjust the color of your prints for speciÞc objectives, such as printing on transparencies. The following table lists the TekColor color correction modes and their functions. A more detailed description of each mode follows. Select a color correction mode from your software application, at the printerÕs front panel, or with downloadable utility Þles.
5 Printing: Beyond the Basics TekColor correction descriptions The following options are available. Note TekColor color corrections do not affect colors specified in the PostScript Level 2 international color standard CIE XYZ, developed by the Commission Internationale de l’Eclairage (International Commission on Illumination). Automatic: General all-purpose printing The Automatic (default) option is the best choice for most ofÞce printing. This mode optimizes the color quality on each page.
5 Printing: Beyond the Basics Simulate Display: Simulating screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen. This selection should improve the screen-to-printer color accuracy for most applications that donÕt perform their own color corrections. This selection is best for applications that deÞne colors as RGB (red, green, blue), HLS (hue, lightness, saturation), or HSB (hue, saturation, brightness).
5 Printing: Beyond the Basics None: Turning off all color corrections If you do not want to use any TekColor color corrections, change the color correction setting to None. Select None when you are doing the following: ■ Using applications that do their own color adjusting. ■ Using ColorSync on a Macintosh or host color correction in Windows 95. ■ Printing PANTONE Colors using applications for which you have installed a Phaser 360 PANTONE Color palette.
5 Printing: Beyond the Basics Printing and using the color sampler charts You can print color sampler charts from your printer to see how colors you have speciÞed from within an application will look when printed. Having a preprinted sample of each color can help you save time in selecting the right one. The color sampler charts available are CMYK (cyan, magenta, yellow, and black), RGB (red, green, and blue), HSB (hue, saturation, and brightness), and PANTONE Color.
Printing: Beyond the Basics 5 Tips for working with color Whether you are producing color reports, memos, graphs, charts, overhead transparencies for presentations, color handouts, or design comps, there are a few things to keep in mind when using color. ■ A large area of color looks more saturated (brighter) than a small area of the same color. ■ A color looks brighter against a dark background than it does against a white background.
5 Printing: Beyond the Basics Special considerations If your Phaser 360 printer is shared on a network Another user may use the downloadable color correction utility Þles, or the printerÕs front panel, to change the printerÕs default color correction setting. If this situation occurs and you try to print through a nonsupported driver, your prints may not turn out as expected. Refer to ÒSharing the printer on a networkÓ on page 8-34 for more information.
Printing: Beyond the Basics 5 Using the Quick Collate option Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed. With the Phaser 360 printerÕs Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.
5 Printing: Beyond the Basics Previewing with Check Print With the Check Print option, the printer automatically stops after it prints the Þrst page of a document, letting you check the document before printing resumes. This function is especially useful when printing a large job. Check Print is enabled as a default, with a timeout of 5 minutes: the printer waits 5 minutes after printing the Þrst page of a document before it continues printing.
Printing: Beyond the Basics 5 Setting the Check Print timeout At the printerÕs front panel, scroll to the Printer Defaults menu, then scroll to Check Print Timeout to reset the timeout value. Refer to page 6-1 for information on using the printerÕs front panel. Using Image Smoothing Image Smoothing blends the adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web.
5 Printing: Beyond the Basics Printer languages The printer supports PostScript Level 1 and Level 2; Postscript 3; monochrome PCL5 (Printer Command Language); and HP-GL (Hewlett-Packard Graphics Language) printer languages. Refer to the printerÕs CD-ROM or the Tektronix web site for more information on printing PCL5 or HP-GL. Working with fonts Resident typefaces (PostScript and PCL5) The printer is shipped with 164 PostScript fonts and a CD-ROM containing ATM (Adobe Type Manager) software.
Printing: Beyond the Basics 5 Downloading fonts The fonts resident in the printer are stored in the printer and are always available for printing. The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts. If you want to print PostScript outline fonts that are not built into the printer, you can transfer or download them from your computer to the printer.
5 Printing: Beyond the Basics Using fonts with Windows Before printing, you need to make sure the fonts speciÞed in your document are installed in the printer or set up correctly in Windows. If you request a font in an application that is not resident in the printer, or is not correctly installed in Windows, the text is printed in the Courier typeface.
Printing: Beyond the Basics 5 Printing a list of fonts You can print a list of the printerÕs resident fonts by downloading a utility Þle to the printer. Printing a font list from a Macintosh 1. Install the sampler and utility Þles from either the Installer for Mac¨ OS Diskette 1 or the printerÕs CD-ROM; see page 3-17 for details. 2. In the Chooser, select the appropriate printer. 3.
5 Printing: Beyond the Basics Improving print speed Note There are different ways to improve print speed, such as by printing over Ethernet. For more information, visit the Tektronix web site. Refer to “On-line support” on page 9-1. To speed the printing of a document with scanned images, here are some suggestions: All users ■ When you use any color correction option (other than None), your printer can take longer to process bitmapped images.
Printing: Beyond the Basics 5 Windows 3.1 users Note Use the following procedure only if your computer is connected to the printer through the parallel port. Do not do this procedure if the printer is connected over a network port. 1. From the Control Panel, double-click Printers. 2. In the Printers dialog box, select the Tektronix Phaser 360 printer, then click Setup. A dialog box appears with the printerÕs name across the top. 3. Click the PostScript tab. 4.
5 Printing: Beyond the Basics Windows 95 users 1. In the task bar on your screen, click the Start icon; a menu appears. 2. Move the cursor over Settings; another menu appears. 3. In the menu, click Printers; the Printers window appears. 4. In the Printers window, select the Phaser 360 printer icon. From the File menu, select Properties. 5. Click the PostScript tab, then click the Advanced button. 6. Select Use PostScript Level 2 features. 7.
Printing: Beyond the Basics 5 Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes from the File menu, in a Print Setup dialog box. If you use a Print Setup dialog box to select the Phaser 360 printer from your application, some page sizes may not be visible in the list. If the Phaser 360 printer page size you want to use is not visible in the list, do the following: Windows 3.1 1.
5 Printing: Beyond the Basics Windows 95 5-20 1. In the task bar on your screen, click the Start icon; a menu appears. 2. Move the cursor over Settings; another menu appears. 3. In the menu, click Printers; the Printers window appears. 4. In the Printers window, select the Phaser 360 printer icon. Select Properties from the File menu. 5. Click the Paper tab. 6. Choose your page size, click Apply, and then click OK. 7. Return to your application.
Chapter 6 Using the Front Panel Front panel overview The printerÕs front panel includes an LCD display, menu buttons, and power and error indicator lights. The two-line display shows the status of the printer and menus for different printer operations, such as cleaning. Front panel indicators The front panel has two indicator lights: 1 Power 2 Error 1 Ready Exit Info Clean Menu 2 9922-133 Indicator On Blinking 1. Power The printer is on and ready for operation.
6 Using the Front Panel Two-line display The two lines of the display have the following functions: Line 1 ■ ■ ■ Displays status messages such as Ready, Printing, or the printerÕs name. Displays operation errors and warnings such as Out Of Ink. Displays the names of menus and parameters you can set. Line 2 ■ Displays button labels such as Info for displaying printer information, Clean for access to cleaning menus, and Menu for access to a menu of selections.
Using the Front Panel 6 Front panel buttons 1. The Exit button allows you to perform these menu functions: ■ Back up a level of the menu without making a selection. ■ Exit the menu. 2. Button 2, labeled Info, lets you cycle through information such as the printerÕs name and the printerÕs IP address. Pressing Info during a print job displays the job name and source. Pressing Menu changes Button 2 to the following: ■ <---- Scroll backward through the available selections. 3.
6 Using the Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility Þle. In this protected mode, you can only print the pages in the Help Pages menu; you cannot modify any settings in the other menus. For more information on enabling and disabling the front panel menu, refer to the printerÕs CD-ROM or the Tektronix web site. ■ When the front panel is enabled, all front panel menu selections are available.
Using the Front Panel 6 Front panel menu map Phaser® 360 Menu Map Press Menu <--- Scrolls backward through available selections ---> Scrolls forward through available selections Menu Enters the next submenu Exit Exits without making a change OK Accepts the displayed value as the new setting Help Pages Exit <--- ---> Menu Menu Map Configuration Page Startup Page Demonstration Page RGB Color Sampler CMYK Color Sampler Page Count Exit <--- ---> View TekColor Correction Exit <--- --->
6 Using the Front Panel Printer Help Pages The printer has several Help Pages that you can print from the front panel to learn more about the printer. Menu Map The menu map (see page 6-5) provides a graphical view of the front panel menus. The menu map can be used as a convenient navigation aid for quickly determining the location of menu items. An on-line version of the menu map is also available at the Tektronix web site.
6 Using the Front Panel Demonstration Page This page is a sample color print you can print through the front panel or through your web browser (refer to the PhaserShare Networking System Administrator Manual). RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multipage charts containing color samples and their corresponding color values based on the RGB and CMYK color models. Print these charts to help you select colors for use in your documents. Refer to page 5-6 for an example.
6 Using the Front Panel Printer standby modes Normal standby When the printer is idle for more than 4 hours, it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption. The printer exits standby mode when you send a Þle to the printer, press any front panel button, install or remove a media tray, or open any cover. For example, adding ink causes the printer to exit standby mode. When the printer exits this standby mode, it is ready to print in about 5 minutes.
Chapter 7 Caring For Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: ■ “Moving or shipping your printer” on page 7-2 Describes the steps you must take to properly move or ship the printer from one location to another. ■ “Adding ink” on page 7-6 Add ink when the ink level drops to one-half stick. The front panel displays an Ink Low message telling you when to add ink.
7 Caring For Your Printer Moving or shipping your printer Carefully follow the procedures listed below to avoid damaging your printer when you need to move or ship it. 1. Latch all covers: Make sure that all doors and covers are Þrmly latched to ensure that the printhead is parked. Do not turn off the printer until the doors are closed to avoid damage to the printhead. 2.
Caring For Your Printer 5. 7 Remove and store the maintenance tray: a. Open the front cover and remove the maintenance tray from the printer, keeping it level. Close the front cover. 9101-53 b. Remove, empty, and reinsert the waste liner into the maintenance tray.
7 Caring For Your Printer c. Place the maintenance tray in a plastic bag and seal the bag. The maintenance tray contains drum ßuid that leaks if the tray is tipped. Keep the maintenance tray level and in a sealed plastic bag while transporting it. Caution 6. To avoid potentially causing damages not covered by your printer’s warranty, remove the maintenance tray before moving or shipping the printer. Always store a used maintenance tray in a leak-proof package and keep the tray level.
Caring For Your Printer Caution 7. 7 To avoid damaging the printer’s internal components, always turn the printer power off and lock the transit restraint before moving the printer. Failure to do so may result in damage to the printer’s internal components, and such damage may not be covered by your printer’s warranty. Repack the printer: Repack the printer in its original container.
7 Caring For Your Printer Adding ink You do not have to wait for the printer to run out of ink before adding ink. Prevent printing interruptions by periodically checking the ink supply and adding ink sticks as necessary. The front panel displays Ink Low when the level for one or more colors drops to one-half stick. When the printer is completely out of ink, it displays an Out of Ink message. 1. Open the top cover. Note the color-coded label and the different shapes of the slots of the ink-loading bin.
7 Caring For Your Printer Ink consumption. Ink consumption is primarily dependent on the ink coverage per print. Always keep a supply of ink sticks available to prevent printing interruptions. ■ Refer to ÒPrinter suppliesÓ on page 10-2 for information on ordering ColorStix ink sticks. ■ To ensure optimum print quality and best performance, leave the printer turned on overnight and during weekends. Leaving the printer on reduces the number of cleaning cycles, which consume ink.
7 Caring For Your Printer Emptying the waste liner The waste liner catches melted ink stick residue resulting from the printerÕs self-cleaning operations. The blue plastic waste liner fits inside the maintenance tray, which is located behind the front cover. Empty the waste liner whenever you remove the maintenance tray or when the front panel displays the following message: Waste Liner (A) Full Open Front Cover 1. Open the front cover.
Caring For Your Printer 2. 7 When you open the front cover, the following message appears: Waste Liner (A) Full Remove Tray (B) 3. Grasp the maintenance tray by the front edge (marked with a blue ÒBÓ label) and lift up while sliding it out of the printer. 9101-53 Note Once the maintenance tray has been partially used, it will leak drum fluid if tipped. Place the maintenance tray on a flat surface after removing it from the printer. Contact with the drum fluid poses no known health risk.
7 Caring For Your Printer 4. Lift one corner of the waste liner handle to release it from the maintenance tray; remove the waste liner. 5. Empty the contents of the waste liner by twisting it. Make sure that you empty the waste liner completely before replacing it in the maintenance tray. Used ink is nontoxic; it can be treated as normal ofÞce waste. 6. Place the waste liner back in the maintenance tray. a. Place the side opposite the handle into the maintenance tray first. b.
Caring For Your Printer 7 Replacing the maintenance tray The maintenance tray is a disposable unit located inside the printer and behind the front cover. It cleans the printerÕs drum, contains the waste liner (a blue plastic insert) for used ink, and functions in other operations of the printer. A front panel message tells you when the maintenance tray is low. Install a new maintenance tray to continue printing. Each replacement maintenance tray has a print capacity of approximately 12,500 prints.
7 Caring For Your Printer Caution 2. Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: When you open the front cover, the following message appears: Caution Hot Surfaces Install New Tray (B) 3. Grasp the maintenance tray by the front edge (marked with a blue ÒBÓ label) and lift up while sliding it out of the printer. Place the maintenance tray on a level surface.
Caring For Your Printer 4. 7 Install the new maintenance tray by sliding it into the printer. Make sure the tray slides in straight on both sides. 9922-38 5. Using both thumbs, push the tray in Þrmly until it latches. 9922-150 6. Close the front cover and wait for the printer to warm up (about 15 minutes). 7. To prevent leaking, seal the used maintenance tray in the plastic bag from the new (replacement) maintenance tray. Treat the used maintenance tray as normal ofÞce waste.
7 Caring For Your Printer Cleaning the printer You need to clean the printer when the following occur: ■ Frequent media jams. ■ Prints are striped or smeared. How often you need to clean the printer will depend on how heavily the printer is used and the environment in which it is used. To determine an approximate maintenance schedule: Record the date of your Þrst two cleanings, and then divide the elapsed time in half.
Caring For Your Printer 7 If prints have light stripes or smears Problem Cleaning procedure Light-colored stripes or missing colors on prints. “Light stripes on prints: cleaning the printhead” on page 8-12. Ink smears on the front, back, or edges of a page. 1 “Cleaning for ink smears and jams: internal paper path” on page 7-20. 2 “Cleaning for jams and ink smears: paper-feed rollers” on page 7-22. 3 “Cleaning for ink smears: paper-exit path” on page 7-28. Oil (drum fluid) on top edge of print.
7 Caring For Your Printer The Cleaning Page The Cleaning Page, a page with a series of narrow, colored stripes, is output each time the printhead is cleaned. More than one page may be printed.
Caring For Your Printer 1. While the Ready message is displayed, press the Menu button. The printer displays the following message: Help Pages <---- ----> 2. 7 Menu Using the left arrow (<----) or right arrow (---->) buttons, scroll through the selections until the following message appears: Printer Defaults <---- ----> Menu 3. To access the printer defaults settings, press the Menu button. 4.
7 Caring For Your Printer Cleaning supplies Your printer is shipped with a cleaning kit that contains the following supplies: 1. Cleaning tray (media-pick roller) 2. Foam swabs 3. Lint-free cloth wipes (dry) 4. Plastic bottle for dispensing isopropyl alcohol 1 2 3 4 9101-24 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol.
Caring For Your Printer 7 Using isopropyl alcohol Some of the cleaning procedures require isopropyl alcohol (IPA). Use the purest IPA (99%) available. You can use 90% pure IPA, but if you do, you must wait after cleaning to make sure that the printer parts are completely dry. Ninety-nine percent IPA dries quickly; 90% IPA may take several minutes to dry. Caution Rubbing alcohol may contain oils that leave undesirable residue on printer parts. Carefully read the label on the container.
7 Caring For Your Printer Cleaning for ink smears and jams: internal paper path Approximate time to complete: 3–6 minutes Clean the printerÕs internal paper path surfaces if you note the following: ■ Your prints have stray ink marks on the front or the back. 9922-20 ■ The media is wrapping around the large black roller inside the exit cover. Caution Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. High-grade, heavier papers, such as 120 g/m2 (32 lb.
Caring For Your Printer 2. 7 When the printer is on and the Ready message or the printerÕs name appears in the front panel, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 3. Press the left arrow (<---) button until the following front panel message appears: Clean:Ink Smears <---- Clean Test 4. Press the Clean button. The printer displays the following message: Warming Up Cancel 5.
7 Caring For Your Printer Cleaning for jams and ink smears: paper-feed rollers Approximate time to complete: 5 minutes The paper-feed rollers carry the print media from the media tray and manual-feed slot through the printer. Occasionally, stray ink particles become attached to the paper-feed rollers, creating slick roller surfaces that cause media to feed improperly.
Caring For Your Printer 1. 7 Open the front cover. 9922-123 2. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Keep the maintenance tray upright. 9101-53 Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk; refer to page 11-6 for more information.
7 Caring For Your Printer 3. Locate the two sets of upper paper-feed rollers above the maintenance tray: One set of rollers is black rubber; the other set is white plastic. Turning the lower rubber rollers also turns the upper rollers. 4. To clean the upper black rubber rollers: a. Use either the prepackaged alcohol-soaked cloth, or fold a lint-free cloth into a 2-inch square and soak with alcohol. Keep the cloth moist with alcohol during the procedure. b.
Caring For Your Printer 5. 7 To clean the upper white plastic rollers: a. Use alcohol-soaked swabs for this procedure. b. Place the swab on top of each upper white roller and press down on the swab to create pressure against the roller. c. Rotate the upper white roller four or five complete revolutions by turning the lower black rubber rollers away from you with the index Þnger of your other hand. 9922-141 d. Scrub each roller thoroughly until clean.
7 Caring For Your Printer 6. Locate the two sets of lower paper-feed rollers: one set of rollers is black rubber; the other set is white plastic. The lower rubber rollers are located below the maintenance tray; the white plastic rollers are located on the inside of the front cover. 7. To clean the lower rubber paper-feed rollers: a. Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch square and soak with alcohol. b.
Caring For Your Printer 8. 7 To clean the lower white plastic rollers: a. Use either the prepackaged alcohol-soaked cloth or fold a lint-free cloth into a 2-inch square and soak with alcohol. b. Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and foreÞnger. 9922-119 c. Scrub each roller thoroughly until clean. If the cloth becomes dirty, discard it and use another. 9.
7 Caring For Your Printer Cleaning for ink smears: paper-exit path Approximate time to complete: 10 minutes If you have already performed the other ÒCleaning for ink smearsÓ procedures described earlier in this chapter but problems persist, you should manually clean the paper-exit path. Refer also to ÒCleaning for jams and ink smears: paper-feed rollersÓ on page 7-22.
Caring For Your Printer 1. 7 Open the front cover. 9922-138 2. Open the exit cover using the blue release button located inside the front cover, at the top of the printer.
7 Caring For Your Printer 3. Clean excess ink particles and drum ßuid from the colored exit Þngers by gently wiping the top surface of each Þnger using a dry swab. 3 Iso 90% p alc rop oh yl ol 9922-114 Caution 7-30 Phaser 360 Color Printer To avoid damaging the print drum and exit fingers, never scrape excess ink with a tool or fingernail. Use a dry swab provided with the cleaning kit.
Caring For Your Printer 4. 7 To clean the rubber exit rollers: a. Wrap an alcohol-soaked cloth around the index Þnger of one hand. b. Press your cloth-covered Þnger against each roller and turn the roller several times to clean each roller individually. 9922-115 Note You may notice some staining of the exit rollers while performing the cleaning procedure. This is normal and does not indicate additional cleaning is necessary. Simply clean rollers to remove any build-up of ink.
7 Caring For Your Printer 5. To clean the white plastic exit rollers: a. Wrap an alcohol-soaked cloth around the index Þnger of one hand. b. Place and hold your cloth-covered Þnger on top of each roller while turning a black rubber exit roller toward you with foreÞnger of your other hand.
Caring For Your Printer 6. 7 To clean the two sets of ribbed exit guides on the underside of the exit cover, gently wipe the raised ribs using an alcohol-soaked cloth. Caution To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or fingernail. Use only the materials provided with the cleaning kit. 7. Close the exit cover and the front cover. 8. If the ribbed guides on top of the printer (the output tray) require cleaning, use an alcohol-soaked wipe.
7 Caring For Your Printer Cleaning for upper media tray jams: media-pick roller Approximate time to complete: 5 minutes Clean the media-pick roller if the printer incorrectly feeds paper or transparencies or if it feeds more than one sheet at a time. You will need the pick-roller cleaning tray included in the cleaning kit and isopropyl alcohol. Refer to ÒUsing isopropyl alcoholÓ on page 7-19 for more information on proper cleaning procedures.
Caring For Your Printer 4. 7 When the following front panel message appears, press Print if you want a printout of the procedure, otherwise press Continue: Print Instructions? Continue Print 5. When you press Continue, a front panel message prompts you to install the cleaning tray in the media tray. a. Remove the upper media tray from the printer. Remove all print media from the media tray. 9922-27 b.
7 Caring For Your Printer c. Wet the cleaning tray sponge with isopropyl alcohol (A); a bottle is provided in the cleaning kit for dispensing the alcohol. Alternately, you can squeeze the alcohol from two presoaked alcohol wipe packets to moisten the cleaning tray sponge (B). A B 9101-27 Caution 7-36 Phaser 360 Color Printer Rubbing alcohol may contain oils that leave undesirable residue on printer parts. Carefully read the label on the container.
Caring For Your Printer 7 d. Place the cleaning tray in the media tray so that the trayÕs sponge pad is nearest the media trayÕs handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray. 9922-28 e. Insert the media tray with the cleaning tray into the printer. 6. Press the Clean button. The printer cleans the media-pick roller while displaying the following message: Cleaning 7.
7 Caring For Your Printer 10. Examine the separator pad located inside the media tray near the paper trayÕs handle. If it is coated with dust, wipe the separator pad using a clean cloth or a dry brush. 10 9922-142 11. Reload media in the media tray. Replace the media tray in the printer. 12. The front panel redisplays the following message: Clean:Media Tray Jams <---- Clean Test 13. Press the Exit button to return to normal operation. Store the cleaning tray in its original packaging for later use.
Caring For Your Printer 7 Manually cleaning the media-pick roller 1. Remove the upper media tray from the printer. 2. Open the front cover. 1 2 9922-23 Caution Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.
7 Caring For Your Printer 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Place the tray on a level surface. 9101-53 Note 7-40 Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk; refer to page 11-6 for more information.
Caring For Your Printer 4. 7 To clean the top surface of the media-pick roller: a. Locate the top of the media-pick roller behind the black rubber paper-path rollers. b. Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol. c. Scrub the top surface of the media-pick roller thoroughly. If the cloth becomes dirty, discard it and use another. 9922-25 5. Note 6. Replace the maintenance tray in the printer.
7 Caring For Your Printer 7. To clean the bottom of the media-pick roller: a. Use either the prepackaged alcohol-soaked cloth or a lint-free cloth folded into a 2-inch square and soaked with alcohol. b. Scrub the bottom surface of the pick roller thoroughly. 9922-17 8. 7-42 Replace the upper media tray in the printer.
Caring For Your Printer 7 Cleaning for lower tray jams: paper-pick rollers Approximate time to complete: 1 minute If the printer feeds paper incorrectly or feeds more than one sheet at a time from the Lower Paper Tray Assembly, you can generally correct the problem by cleaning the paper-pick rollers with isopropyl alcohol. Refer to ÒUsing isopropyl alcoholÓ on page 7-19 for more information. 1. Remove the lower paper tray from the Lower Paper Tray Assembly. 2. Locate the paper-pick rollers. 3.
7 Caring For Your Printer 7-44 Phaser 360 Color Printer
Chapter 8 Troubleshooting Overview Your Tektronix Phaser 360 color printer is designed for reliable operation even in high-volume printing environments. When printer problems do arise, most are easy to resolve without a service call. Proper usage and maintenance will help keep your printer performing at its peak.
8 Troubleshooting Front panel error messages The front panel displays messages indicating the condition of the printer. Some messages, such as Standby and Warming Up, simply provide status information and require no user action. Error messages, such as Jam:Open Front Cover, require you to perform some action, such as clear a paper jam. Refer to the table below for responses to front panel error messages.
8 Troubleshooting Front panel messages (cont'd.) Message Action Jam:Open Front Cover Open the front cover and remove the paper jam from the manual-feed slot or behind the front cover. You may need to push on both sides of the maintenance tray to relatch it or clean the upper or lower paper-feed rollers. Jam:Remove Lower Tray There is a paper jam at the lower paper tray. Remove the tray and the jammed paper. Jam:Remove Upper Tray There is a paper jam at the standard media tray.
8 Troubleshooting Front panel messages (cont'd.) 8-4 Message Action Upper Media Tray Empty Add paper or transparencies to the standard media tray. Waiting For Manual Feed Insert paper or transparency in the manual feed slot. Waiting For Paper The print job specifies paper, but the printer detects that the transparency tray is installed switch on the side of the tray is set to Transparency. Load paper in the media tray and press OK.
8 Troubleshooting Troubleshooting quick reference Refer to the following tables if you encounter problems with the printer. For additional troubleshooting topics, visit the Tektronix web site at http://www.tek.com/Color_Printers/. Media feeding or jamming problems Symptom Solution Paper jams or mispicks at the standard paper tray or transparency tray. ■ ■ ■ ■ Paper-feed problems at the Lower Paper Tray Assembly. ■ Paper jamming inside the printer. ■ ■ ■ Paper jamming at manual feed slot.
8 Troubleshooting Image Quality Problems Symptom Solution Light-colored or blank stripes on prints. ■ Refer to “Light stripes on prints: cleaning the printhead” on page 8-12. Ink streaks or oil on front, back, or edges of print. ■ Do not print on both sides of the media. Ink may be offset onto the internal paper path. Refer to “Cleaning for ink smears and jams: internal paper path” on page 7-20. ■ Transparency print quality poor. ■ ■ ■ Print is wrinkled.
Troubleshooting 8 Image Quality Problems (cont'd.) Symptom Solution Colors do not print as expected. ■ ■ ■ ■ ■ Image prints in blackand-white instead of color. ■ ■ ■ ■ ■ Make sure that the switch on the side of the paper or transparency tray is set for the type of media on which you are going to print. Refer to “Adjusting the color of your prints” on page 5-2 for details on how to select TekColor color corrections.
8 Troubleshooting Printing and installation problems Symptom Solution You have problems printing from a specific application. ■ Get information and tips on printing from specific applications (such as QuarkXPress and PageMaker) from the Tektronix Color Printer web site and from HAL, another Tektronix information resource. Refer to “On-line support” on page 9-1 and “Getting information by fax” on page 9-3. Fonts print incorrectly in Windows.
Troubleshooting 8 Printing and installation problems (cont'd.) Symptom Solution The Ready message or the printer’s name is displayed, but the file does not print. ■ ■ ■ Make sure that the Phaser 360 printer is the selected printer. Try printing the same file to another PostScript printer. If the file prints, then the problem could be with the interface cable. Refer to “Interface cables and adapters” on page 10-7 for information on ordering Tektronix interface cables.
8 Troubleshooting Printing and installation problems (cont'd.) Symptom Solution The printer receives a file on the parallel port. The front panel displays Processing Data indefinitely. Another file sent to a different port causes your computer or network interface to lock up. Do not set the wait timeout to 0. ■ Print files should not have extra characters after the End-of-Job character (Ctrl-D).
Troubleshooting 8 Network problems (Macintosh) Symptom Solution The printer doesn’t appear in the Chooser on a Macintosh. ■ ■ ■ ■ Make sure the printer is connected to your network. If it is not, turn the printer off before reconnecting it. Check the termination; refer to the documentation for your network adapter or connector for information on termination. Check the Configuration Page to get the zone name and printer name. Refer to “Printing a Configuration Page” on page 2-25.
8 Troubleshooting Light stripes on prints: cleaning the printhead Approximate time to complete: 10 minutes Symptom: Prints have narrow, lengthwise stripes that are faded or the wrong color, or prints have missing colors. Solution: Run the automatic printhead-cleaning sequence from the printerÕs front panel. 9682-21 1. When the Ready message or the printerÕs name appears, press the Clean button. The printer displays the Þrst selection in the menu: Clean:Light Stripes <---- Clean Test 2.
Troubleshooting 5. 8 To conÞrm that the problem has been corrected, press the Test button to print a Test Page. Check for any missing color bars on the Test Page. The following illustration shows a correct Test Page and an example of a Test Page with a missing color bar. ■ ■ If your Test Page looks like the Þrst example, go to Step 8 to end this procedure. If your Test Page looks like the second example with a missing color bar, go to Step 6 to perform the cleaning procedure again.
8 Troubleshooting 6. If one or more of the color bars are still missing or are light, repeat the cleaning sequence by pressing the Clean button again. When cleaning ends, the printer outputs a Cleaning Page that you may discard as normal ofÞce waste. 7. If the second cleaning sequence does not cure the light stripes or missing colors problem, press the Clean button to repeat the cleaning sequence.
Troubleshooting 8 Media jams and misfeeds After you clear a media jam: The printer automatically outputs a second, usually partial print to remove any image that may remain on the print drum and then prints your original image. The upper tray is the default tray for media the printer uses in self-cleaning. If you have a Lower Paper Tray Assembly, you can make it the default tray through the printerÕs front panel menu. Select Printer Defaults: Cleaning Page Source and make your tray selection.
8 Troubleshooting Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover, around the large black (transÞx) roller 2. Inside the front cover 3. At the manual feed slot 4. At the standard media tray 5. At the Lower Paper Tray Assembly 1 2 3 LE TT ER A4 4 5 9922 -30 Caution 8-16 Phaser 360 Color Printer Some surfaces inside the printer may be hot.
Troubleshooting 8 Clearing a media jam ■ To avoid ink smearing inside the printer, always try to pull jammed paper or transparencies out through the top of the printer. ■ Use both hands to gently pull the media through its normal path out the top of the printer (exit cover), if possible. Do not use excessive force pulling the media; it may tear. ■ After removing the jammed media, inspect it for tears. Leave no media scraps in the printer.
8 Troubleshooting 1. Check for jammed media that has partially exited through the top of the printer. Remove any jammed media by pulling the media gently out from the exit cover. 2. If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer. 9922-24 3. Using both hands, pull the jammed media from the top of the printer.
Troubleshooting 4. 8 If the jam has not cleared, open the front cover and check for jammed media inside the printer. 9922-123 5. If necessary, remove the media tray to locate and clear jammed media.
8 Troubleshooting Ink smears Symptom: Prints have stray ink marks on the front or the back. Solution: Clean the internal paper path. If smears persist, clean the paper-feed rollers. If smears still appear, clean the paper-exit path. 1 See ÒCleaning for ink smears and jams: internal paper pathÓ on page 7-20. 2 See ÒCleaning for jams and ink smears: paper-feed rollersÓ on page 7-22. 3 See ÒCleaning for ink smears: paper-exit pathÓ on page 7-28.
Troubleshooting 8 If your file doesn’t print If you've conÞgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript error handler utility to your printer to determine what is wrong. Refer to ÒUsing a PostScript error handlerÓ on page 8-27 for information on using the error handler.
8 Troubleshooting Windows users (general) ■ Check to make sure that you have conÞgured the communications ports and the Handshake option correctly by printing the ConÞguration Page. Refer to ÒPrinting a ConÞguration PageÓ on page 2-25. ■ Make sure that you are using the correct cables for your computer and printer. See ÒInterface cables and adaptersÓ on page 10-7 for cable information. Windows 3.
Troubleshooting 8 If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: 1. From the Main window, double-click the Print Manager icon. 2. From the Options menu in the Print Manager, select Network Settings. 3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box. 4. Click OK. If you can’t print from Windows to an LPT port Windows 3.
8 Troubleshooting Windows 95 1. In the taskbar on your screen, select Start. 2. In the menu that appears, select Settings. 3. In the next menu, select Printers; the Printers window appears. 4. From the File menu, click your printerÕs icon and select Properties. 5. Click the Details tab. 6. Click Add Port. 7. Click Other. 8. Make sure that Local Port is highlighted, then click OK. 9. Type LPTx.DOS (where x is 1, 2, or 3). 10. Click Apply, then click OK. 11.
Troubleshooting 8 Checking the printer’s language mode If your Þle doesnÕt print, the language on the printerÕs port you are using may have been changed. 1. Print a copy of the printerÕs ConÞguration Page to see the language mode on each port. Refer to ÒPrinting a ConÞguration PageÓ on page 2-25. 2.
8 Troubleshooting PostScript printing errors If you get a PostScript error when printing from Aldus PageMaker, Aldus FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the printer description Þle. 1. 2. 8-26 You should always use the most current printer description Þle. To determine the date of the Þle you are using, do the following: ■ Mac OS users: Select (highlight) a printer description Þle. From the File menu, choose Get Info. Make a note of the version date.
Troubleshooting 8 Using a PostScript error handler The PostScript error handler is useful for diagnosing problems when a job doesnÕt print. PostScript errors are printed on a page with other status information when an error occurs. This function can be useful to programmers for debugging PostScript code.
8 Troubleshooting Fixing timeout problems in Windows If print jobs are timing out and not printing, you may need to increase the timeout values in Windows and in the printer. Try one of the following procedures to change the Windows timeout. If the Windows procedure doesnÕt work for you and you are not on a network, try the DOS procedure. Then, follow the procedure to change the printerÕs timeout. Windows timeout: From Windows 3.1 1. From the Main menu, open the Control Panel. 2.
Troubleshooting 8 Windows timeout: From DOS (and Windows 3.1) Note To use this procedure, the printer must be connected directly to your computer and not on a network. 1. At the DOS prompt, issue the DOS MODE command by typing the following: MODE LPT1:,,P 2. Start Windows 3.1. 3. From the Main menu, open the Control Panel. 4. Double-click the Printers icon to open the Printers dialog box. 5. Click the Connect button to open the Connect dialog box. 6.
8 Troubleshooting Printer’s timeout Note This is the basic procedure for changing one of the printer’s timeout values. For more information on the printer’s timeouts, refer to the on-line manual on the printer’s CD-ROM. You can use the TIMEOUTS.PS Þle to change the PostScript and HP-GL job and wait timeout values. When sent to the printer, your edited version of the TIMEOUTS.
Troubleshooting 8 Printed colors are not what you expected For information on selecting TekColor color corrections for accurate color reproduction, see ÒAdjusting the color of your printsÓ on page 5-2. ■ Select another Color Correction option and print your image again. ■ If you are not using a supported driver (installed from the printerÕs CD-ROM) and are sharing the printer with other users on a network, another user may have changed the printer's color adjustment setting.
8 Troubleshooting Printing PANTONE Colors If the Phaser 360 printerÕs printer-speciÞc PANTONE Colors are not printing as expected, make sure that you are printing with the Enhanced print-quality setting and with color corrections set to None. Refer to ÒPrinting the PANTONE Color ChartÓ in the on-line manual on the printerÕs CD-ROM for more information.
Troubleshooting User Manual 8 8-33
8 Troubleshooting Sharing the printer on a network Prints do not reflect your settings If you share a Phaser 360 printer with other users on a network, the following two conditions may affect your prints: ■ Another user has downloaded a color correction utility Þle. ■ Someone has made color correction settings at the printerÕs front panel.
Chapter 9 Customer Support On-line support Visit our color printer web site for more information about your printer. For example, view updated user documentation, download utility Þles, get answers to frequently asked questions, Þnd a list of Tektronix dealers in your area, or contact customer support. Tektronix Color Printer web site www.tek.com/Color_Printers/ Documentation www.tek.com/Color_Printers/userdoc/introduction.html Technical support www.tek.com/Color_Printers/support/colcare.
9 Customer Support Customer Support Centers For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix dealer or sales representative or the following resources worldwide: Customer Support Centers U. S.
Customer Support 9 Getting information by fax Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive by fax the latest technical hints and tips, solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress). You may call HAL from anywhere in the world, and it is available 24 hours a day, seven days a week.
9 Customer Support 9-4 Phaser 360 Color Printer
Chapter 10 Supplies, Accessories, and Expanding Your Printing System Tektronix printers and Tektronix supplies: Made For Each Other® Tektronix supplies are developed and tested as a total system: printer, user-replaceable components, and media. These system components work together to produce consistent, high-quality color images. Always order Tektronix supplies for your Phaser 360 printer to guarantee the best print quality, media feed reliability, and trouble-free printer performance.
10 Supplies, Accessories, and Expanding Your Printing System Printer supplies For a complete list of printer supplies, refer to the supplies information sheet that was shipped with the printer and contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100.
Supplies, Accessories, and Expanding Your Printing System 10 PhaserShare network cards The Phaser 360 printer is shipped with a built-in 10BaseT Ethernet port and an expansion slot for an additional network interface. Tektronix PhaserShare¨ network cards are easy to install and offer high-performance network connectivity, simultaneously supporting different network protocols.
10 Supplies, Accessories, and Expanding Your Printing System Media trays Paper and transparency trays The printer is shipped with a letter- or A4-size paper tray that also accepts transparencies and labels. Use additional trays for different types of media to prevent frequent loading and unloading of a single tray. For printing transparencieshigh-volume transparency and label printing, the optional transparency tray is recommended.
10 Supplies, Accessories, and Expanding Your Printing System Memory upgrade The Phaser 360 printer is shipped with 24 Mbytes of memory. It can be upgraded to 48 Mbytes. Additional memory allows for faster processing, faster ofßoading of print jobs from your computer to the printer, and more storage for downloadable fonts. Tektronix external hard disk Description Order number External SCSI 2.
10 Supplies, Accessories, and Expanding Your Printing System Additional software (UNIX and VMS)PhaserPrint™ for UNIX software Description Order number PhaserPrint (for UNIX environments) 4690F20 PhaserSym (for VMS environments) 4690F41 PhaserPrint™ for UNIX software For printing in UNIX environments, Tektronix offers PhaserPrintª for UNIX software. PhaserPrint software provides fast raster Þle and screen copy printing to Tektronix color printers.
10 Supplies, Accessories, and Expanding Your Printing System Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer. Contact your dealer for other cables and adapters. Description Connectors and cable length Order number Parallel cable 36-pin high-density plug to 25-pin DSUB plug; 3 meters (9.
10 Supplies, Accessories, and Expanding Your Printing System 10-8 Phaser 360 Color Printer
Chapter 11 Regulatory Information and Specifications Declaration of conformity Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A.
11 Regulatory Information and Specifications Environmental phenomena Test specification Basic standard Radio-Frequency Electromagnetic Field 80 – 1000 MHz 3 V/m (modulated) EN61000-4-3:1995 Electrostatic Discharge 8 kV (charge Voltage) IEC801-2:1984 Fast Transients common mode on Signal lines 0.5 kV (peak) 5/50 Tr/Th ns 5 kHz Rep.
11 Regulatory Information and Specifications FCC Class B warning (for 115 VAC equipment) The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with TektronixÕ instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B veriÞed digital device, pursuant to Part 15 of the FCC Rules.
11 Regulatory Information and Specifications MSDS for ColorStix ink sticks Section 1 – Product identification Trade name and Tektronix part number: ColorStix® Solid Ink — Black ColorStix® Solid Ink — Cyan ColorStix® Solid Ink — Magenta ColorStix® Solid Ink — Yellow 016-1307-00 016-1308-01 016-1309-01 016-1310-01 Product use: For use in Tektonix Phaser® 340/350/360 color printers.
Regulatory Information and Specifications 11 Section 10 – Stability and reactivity Stability: Stable. Incompatibility with Other Materials: None. Hazardous Polymerization: Will not occur. Section 11 – Toxicological information Toxicity: Not toxic, as determined by standard laboratory tests for acute oral toxicity. Skin Irritation: Not an irritant, based on standard tests. Skin Sensitization: Not a sensitizer, based on standard tests.
11 Regulatory Information and Specifications MSDS for silicone oil (drum fluid) Section 1 – Product identification Trade name and Tektronix part number: Silicone fluid (found in maintenance tray) Product use: For use in Tektronix Phaser® 006-7912-00 340/350/360 color printers. Section 2 – Information on ingredients Ingredients: Polydimethylsiloxane Hazardous Ingredients: None. This is not a hazardous material as defined by the OSHA Hazard Communication Standard.
11 Regulatory Information and Specifications Section 9 – Physical and chemical properties Appearance: Colorless liquid. Odor: Slight. Solubility: Not water soluble. Section 10 – Stability and reactivity Stability: Stable. Incompatibility with Other Materials: Oxidizing compounds can cause a reaction. Hazardous Polymerization: Will not occur. Hazardous Decomposition Products: Traces of formaldehyde may form if heated in air above 300° F (149° C).
11 Regulatory Information and Specifications Specifications Printer tilt Place the printer on a level surface with no more than 3 degree tilt in any direction, equivalent to raising one corner of the printer approximately 2 cm (0.75 in.). Caution Tilting the printer more than 3 degrees causes drum fluid to leak from the maintenance tray resulting in damage to your printer not covered by the printer’s warranty.
Regulatory Information and Specifications 11 Print quality and speed* Fast Color mode color print on paper: 6 pages per minute Fast Color mode color print on transparency: 5.5 pages per minute Standard mode color print on paper: 4 pages per minute Standard mode color print on transparency: 2 pages per minute Enhanced mode 800 x 450 dpi color print on paper: 2 pages per minute Enhanced mode 600 x 300 dpi color print on transparency: 2 pages per minute * Left and right margins set to 7.4 mm (0.3 in.
11 Regulatory Information and Specifications Safety and emissions 11-10 ■ Listed: UL 1950 Information Technology Equipment. ■ Certified: CSA Standard C22.2 No. 950Ð95, 3d ed., Safety of Information Technology Equipment, Including Electrical Business Equipment. ■ Certified: EN60950. ■ Class B compliant computing device pursuant to subpart J of Part 15 of FCC rules. ■ Conforms to EC EN55022:1992; EN61000-3-2:1995; EN61000-3-3:1994; EN50082-1:1992.
Index A adapters, ordering 10-7 adding ink 7-6 adjusting low-resolution images 5-11 adjusting printed colors 5-2 Adobe Photoshop plug-in 3-16 Adobe PostScript driver 4-19 Adobe Type 1 and Type 3 fonts 5-13 alcohol presoaked cloth wipes 7-19 purity of 7-19 using for cleaning 7-19 Apple LaserWriter 8 driver, using 4-39 Automatic color correction 5-3 B banding on prints, cleaning 8-12 blue color, adjusting for 5-3 C cables, ordering 10-7 Cancel button, location 6-3 changing the default media tray 4-10 Check
color corrections 5-2 Automatic 5-3 Commercial Press 5-4 descriptions of 5-3 Euroscale Press 5-4 from an application 5-8 Monochrome 5-5 None 5-5 Simulate Display 5-4 SWOP Press 5-4 Use Printer Setting 5-5 Vivid Color (blue) 5-3 color sampler charts CMYK 5-6 HSB 5-6 PANTONE Color 5-6 RGB 5-6 ColorStix ink sticks, see ink Commercial Press color correction description of 5-4 communication ports 2-18, 4-25 ConÞguration Page description of 6-6 printing 2-25 connecting the printer 2-18 to a Macintosh 2-21 to a ne
external hard disk connecting 2-17 description ot 1-9 for collating 2-17 for font storage 2-17 ordering 10-5 F Fast Color print-quality mode 4-4 fax, getting information by 9-3 features selecting from the front panel 4-3 selecting in a Macintosh driver 4-36 selecting in a Windows driver 4-20 font list, printing from a Macintosh 5-15 from a PC 5-15 Font Sampler, Macintosh utility Þle 5-15 fonts Adobe Type 1 and Type 3 5-13 downloading 5-13 PCL5 fonts 5-12 PostScript fonts 5-12 printer fonts 5-12 resident ty
ink smears cleaning internal paper path 7-20 cleaning paper-exit path 7-28 cleaning paper-feed rollers 7-22 preventing 8-17 installing printer software, Macintosh 3-17 printer software, PC/Windows 3-2 software 3-1 installing Lower Paper Tray Assembly 2-4 inventory, printer 2-2 isopropyl alcohol, see alcohol L labels acceptable tray for 4-6 printing 4-12 type to use 4-12 language modes, checking 8-25 languages default 5-12 front panel 2-24 printer 5-12 LaserWriter 8.
margins image area 4-7 media 4-7 media 4-6 image area 4-7 margins 4-7 sizes and weights acceptable 4-6 types acceptable 4-6 media jams cleaning lower paper-pick rollers 7-43 cleaning the media-pick roller 7-34 clearing 8-17 locating 8-16 output after clearing 8-15 preventing 8-15 media trays changing the default setting 4-10 loading 2-11 Lower Paper Tray Assembly 10-4 lower tray jams, cleaning for 7-43 order numbers 10-4 types 4-8 upper tray jams, cleaning 7-34 Menu button displaying printer menus 2-22 labe
paper jams, see media jams paper pick roller cleaning, lower 7-34 paper pick roller cleaning, upper 7-43 paper tray acceptable media for 4-8 capacity 4-8 loading 2-11 order numbers 10-4 printing transparencies 4-14 using for transparencies 4-8 paper weight 4-6 parallel cable, ordering 10-7 parallel port, connecting to 2-20 PC utility Þles FONTS.PS 5-15 TIMEOUTS.PS 8-30 PC/NFS Network Option 4-28 selecting network settings 8-23 PC/Windows software 3-2 PCL5, printing 5-12 Phaser 380 (LaserWriter 7.1.
printer languages 5-12 default 5-12 printer management software 1-3 printer menus 2-22 printer parts and components 2-2 printer standby modes, see standby modes PRINTER.
T technical support, see customer support Tektronix Bulletin Board Service (BBS) 3-23 Tektronix Color Printer web site 9-1 test page, printing 8-13 timeouts Windows 3.1 8-28 Windows 3.1 driver 4-29 Windows printer driver 4-26 TIMEOUTS.
W warming up the printer 2-23 time necessary for 2-23 waste liner description of 1-7 emptying 7-8 web site, Tektronix 9-1 weight, paper 4-6 Windows 3.
Index-10 Phaser 360 Color Printer
