User manual

921445-00 Rev A
REFERENCE
36
Service
Contact your local Teledyne LeCroy service center for calibration or
other service.
Returning a Product
If the product cannot be serviced on location, the service center will
give you a Return Material Authorization (RMA) code and instruct
you where to ship the product. All products returned to the factory must
have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept
COD or Collect shipments. We recommend air-freighting. Insure the
item you’re returning for at least the replacement cost.
Follow these steps for a smooth product return.
1. Remove all accessories from the device. Do not include the manual.
2. Pack the product in its case, surrounded by the original packing
material (or equivalent).
3. Label the case with a tag containing:
• The RMA
• Name and address of the owner
• Product model and serial number
• Description of failure or requisite service
4. Pack the product case in a cardboard shipping box with adequate
padding to avoid damage in transit.
5. Mark the outside of the box with the shipping address given to you
by Teledyne LeCroy; be sure to add the following:
• ATTN: <RMA code assigned by Teledyne LeCroy>
• FRAGILE
6. If returning a product to a different country:
• Mark the shipment as a Return of US manufactured goods for
warranty repair/recalibration.
• If there is a cost for the service, list the cost in the Value column
and the original purchase price For insurance purposes only.
• Be very specific about the reason for shipment. Duties may have to
be paid on the value of the service.
Service Plans
Extended warranty, calibration, and upgrade plans are available for
purchase. Contact your Teledyne LeCroy sales representative or
[e-mail] to purchase a service plan.