Operators Manual Owner manual

HDO6000 High Definition Oscilloscope
Returning a Product for Service
Contact your local Teledyne LeCroy service center for calibration or other service. If the product cannot be
serviced on location, the service center will give you a Return Material Authorization (RMA) code and
instruct you where to ship the product. All products returned to the factory must have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or Collect shipments. We
recommend air-freighting. Insure the item you’re returning for at least the replacement cost.
1. Remove all accessories from the device. Do not include the manual.
2. Pack the product in its case, surrounded by the original packing material (or equivalent).
3. Label the case with a tag containing:
l The RMA
l Name and address of the owner
l Product model and serial number
l Description of failure or requisite service
4. Pack the product case in a cardboard shipping box with adequate padding to avoid damage in transit.
5. Mark the outside of the box with the shipping address given to you by Teledyne LeCroy; be sure to add
the following:
l ATTN: <RMA code assigned by Teledyne LeCroy>
l FRAGILE
6. If returning a product to a different country:
l Mark the shipment as a "Return of US manufactured goods for warranty repair/recalibration."
l If there is a cost for the service, list the cost in the Value column and the original purchase price
"For insurance purposes only."
l Be very specific about the reason for shipment. Duties may have to be paid on the value of the
service.
Extended warranty, calibration, and upgrade plans are available for purchase. Contact your Teledyne
LeCroy sales representative to purchase a service plan.
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