User manual

ZD Series Differential Probes
ZDSERIES-GSM-REVA
18
Products returned to the factory require a Return Material Authorization (RMA) acquired by
contacting your nearest LeCroy sales office, representative or the North America Customer
Care Center.
 Return shipment should be prepaid.
 LeCroy cannot accept COD or Collect Return shipments.
 We recommend air-freighting.
Note: It is important that the RMA be clearly shown on the outside of the shipping
package for prompt redirection to the appropriate department.
Use the following steps for a smooth product return.
1. Contact your local LeCroy sales or service representative to obtain a Return
Material Authorization.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material (or
equivalent) and box.
4. Label the case with a tag containing
 The RMA
 Name and address of the owner
 Probe model and serial number
 Description of failure
5. Package the probe case in a cardboard shipping box with adequate padding to
avoid damage in transit.
6. Mark the outside of the box with the shipping address given to you by the LeCroy
representative; be sure to add the following:
 ATTN: <RMA assigned by the LeCroy representative>
 FRAGILE
7. Insure the item for the replacement cost of the probe.
8. Ship the package to the appropriate address.