User's Manual

OK button to select. The display shows the currently stored name or
ENTER NAME if there is no number stored. Edit or enter the name you
want and then press the OK button. The display shows the currently
stored number or ENTER NUMBER if there is no number stored. Edit or
enter the number you want and then press the OK button to confirm.
The unit will make an audible tone to confirm.
Delete Direct Access Memory
1. Press the Menu button to enter menu selection.
2. Press the
or buttons to select PHONEBOOK and then press the
OK button to select.
3. Press the
or buttons to select DIRECT MEM. and then press the
OK button to select.
4. Press the or buttons to select KEY 1 or KEY 2 and then press the
OK button. The stored name is displayed (or NO NUMBER if it is already
empty).
5. Press the Menu button to enter the direct memory menu.
6. Press the or buttons to select DELETE and then press the OK
button to select. Press the OK button again to confirm. The unit will
make an audible tone to confirm.
Using the Redial List
The redial list stores the last 5 numbers dialed. A maximum of 24 digits
can be displayed for each entry.
Access Redial List
1. Press the Redial button in idle mode and press the or buttons
to browse the redial list. The last number dialed will appear first in the
redial list.
2. Press the OK button to view the details of the selected entry.
Save a Redial Number into the Phonebook
1. Press the Redial button in idle mode to go to the redial list.
2. Press the or buttons to select an entry.
3. Press the Menu button to display SAVE NUMBER, then press the
OK button to display ENTER NAME. Enter the name of the contact
(maximum 12 characters) and then press the OK button to save the
entry, and return the display to the redial list.
Delete a Redial Number
1. Press the Redial button in idle mode to go to the redial list.
2. Press the or buttons to select an entry and then press the Menu
button.
3. Press the or buttons to select DELETE and then press the OK
button to select.
4. Press the OK button again to confirm. The unit will make an audible
tone to confirm.
Delete the Redial List
1. Press the Redial button in idle mode to go to the redial list.
2. Press the Menu button.
3. Press the or buttons to select DELETE ALL and then press the OK
button to select.
4. Press the OK button again to confirm. The unit will make an audible
tone to confirm.
Caller Display (Network Dependent)
To receive Caller ID you may need to contact your telephone service
provider, and they will inform you also of any charges for it. Caller ID lets
you see the phone numbers of your callers on the handset display, before
you answer and in your Call Log afterwards. The Call Log stores the last
10 external calls, whether or not you answered the call, so you can call
them back later.
Only the most recent call is saved if there are repeat calls from the same
number.
When the Call Log is full, the next new call will replace the oldest entry.
If you’ve got a new call in the Call Log, the Caller Display icon will appear
on the handset display.
If the received number is the same as one in your phonebook, the name
from the phonebook will display as well as the number.
If a call is from someone who withheld their number, the display will show
WITHHOLD ID.
If the call is from someone whose number is unavailable, or if you have
not subscribed to Caller ID but have set the date and time, the display will
show CALLING when it is received and UNAVAILABLE in the Call Log.
Access Call Log
Press the Calls button in idle mode and press the or buttons to browse
the call list. The calls are displayed in chronological order with the most
recent call at the top of the list.
1. Press the OK button to display more details of the call, including the
date and time. Save call list entry into the phonebook.
2. Press the Calls button in idle mode to go to the call list.
3. Press the or buttons to select an entry and then press the Menu
button.
4. Press the or buttons to select SAVE NUMBER and then press
the OK button to select. Enter the name of the contact (maximum 12
characters) and then press the OK button to confirm.
Delete a Call Log Entry
1. Press the Calls button in idle mode to go to the call list.
2. Press the or buttons to select an entry and then press the Menu
button.
3. Press the or buttons to select DELETE and then press the OK
button to select. Press the OK button again to confirm. The unit will
make an audible tone to confirm.
Delete All Entries in the Call Log
1. Press the Calls button in idle mode to go to the call list.
2. Press the Menu button.
3. Press the or buttons to select DELETE ALL and then press the OK
button to select.
Intercom another Handset (for Duo/Tri version only)
1. Press the Int button in idle mode.
2. Intercom is established immediately if there are only 2 registered
handsets.
3. If there are more than 2 registered handsets, the handset numbers
which are available for intercom, and a “ * ” will be displayed. Press the
specific handset number you wish to call, or press the button to ring all
handsets, to start intercom.
Transfer an External Call to another Handset
1. During the call, press the Int button to put the external call on hold, the
caller can no longer hear you.
2. Intercom is established immediately if there are only 2 registered
handsets.
3. If there are more than 2 registered handsets, the handset numbers
which are available for intercom, and a “ * ”, will be displayed. Press the
specific handset number you wish to call, or press the button to ring all
handsets, to start intercom.
4. Press the
button on the called handset to answer the internal call,
where both internal callers can talk. Intercom is established.
5. Press the
button on the first handset to transfer the external call to
the called handset. The external call is transferred.
If there is no answer from the called handset, press the Int button to
resume the external call.
Answer an External Call during Intercom
1. During intercom, a new call tone is emitted when there is an incoming
external call. Press the
button to answer the external call and end
the intercom.
2. Connection with the external call is established.
Switch between an internal and external call
During the call, press the Int button to switch between an internal or
external call.
Establish a Three-party Conference Call
1. The conference call feature allows one external call to be shared
with two handsets (in intercom). The three parties can share the
conversation and no additional network subscription is required.
2. During an external call, press the Int button to put the external call on
hold (the caller can no longer hear you).
3. If there are more than 2 registered handsets, the handset numbers
which are available for intercom will be displayed. Press the specific
handset number you wish to call to start intercom. Press the
button
on the called handset to answer the internal call, where both internal
callers can talk. Intercom is established.
4. Press OK button on the first handset to start the three-party
conference.
5. CONFERENCE will be displayed on the screen once the conference call
is established.
To put the internal call on hold and answer the incoming external call,
press the Int button.
Phone Settings (Handset Tone)
Set the Ring Volume
There are 5 ringer volume options ( LEVEL 1, LEVEL 2, LEVEL 3 ,LEVEL 4
and LEVEL 5). The default level is LEVEL 3.
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select PERSONAL SET and then press the
OK button to select.
3. Press the or buttons to select HANDSET TONE and then press
the OK button to select and show RING VOLUME. Press the OK button
again to select.
4. Press the or buttons to your desired volume level and then
press the OK button to confirm. The unit will make an audible tone to
confirm.
Set the Ring Melody
There are 10 ring melodies available on your handset.
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select PERSONAL SET and then press the
OK button to select.
3. Press the or buttons to select HANDSET TONE and then press
the OK button to select.
4. Press the or buttons to select RING TONES and then press the
OK button to select.
5. Press the
or buttons to your desired melody and then press the
OK button to confirm. The unit will make an audible tone to confirm.
Activate/Deactivate Key Tone
A single tone is emitted when a key is pressed. You can enable or disable
the key tone. By default, the key tone is ON.
1. Press the Menu button to enter menu selection.
2. Press the
or buttons to select PERSONAL SET and then press the
OK button to select.
3. Press the
or buttons to select HANDSET TONE and then press
the OK button to select.
4. Press the or buttons to select KEY BEEP and then press the OK
button to select.
5. Press the
or buttons to select ON or OFF and then press the OK
button to confirm. The unit will make an audible tone to confirm.
Activate/Deactivate Auto Hang-up
This function enables you to end a call automatically by simply placing
the handset on the base unit. By default, the Auto Hang up feature is ON.
1. Press the Menu button to enter menu selection.
2. Press the
or buttons to select PERSONAL SET and then press the
OK button to select.
3. Press the
or buttons to select AUTO HANG-UP and then press
the OK button to select.
4. Press the or buttons to select ON or OFF and then press the OK
button to confirm. The unit will make an audible tone to confirm.
Set Date/Time Format
You can set your preferred date/time format for your phone. The default
format is MM-DD and 24 HOURS.
Set Time Format
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select CLOCK&ALARM and then press the
OK button to select.
3. Press the or buttons to select SET FORMAT and then press the
OK button to select.
4. Press the OK button to enter TIME FORMAT. The current setting is
displayed.
5. Press the or buttons to select 12 HOURS or 24 HOURS and then
press the OK button to confirm. The unit will make an audible tone to
confirm.
Set Date Format
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select CLOCK&ALARM and then press the
OK button to select.
3. Press the or buttons to select SET FORMAT and then press the
OK button to select.
4. Press the or buttons to select DATE FORMAT and then press the
OK button to select. The current setting is displayed.
5. Press the or buttons to select DD/MM or MM/DD and then
press the OK button to confirm. The unit will make an audible tone to
confirm.
Set Alarm
The handset has an alarm clock feature, and when the alarm is set, it is
shown on the handset display.
When the alarm time is reached, the display ashes --ALARM-- and the
alarm melody is played for 1 minute or until any handset key is pressed.
If the alarm is set for ON DAILY, the alarm will sound again on the next
day.
If the alarm was set for ON ONCE, the alarm will turn o.
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select CLOCK&ALARM and then press the
OK button to select.
3. Press the or buttons to select ALARM and then press the OK
button to select.
4. Press the or buttons to select OFF, ON ONCE or ON DAILY and
then press the OK button to confirm.
If you select ON ONCE or ON DAILY, enter the time (HH-MM) for the alarm
and press the or buttons to select AM or PM if the time is in 12
HOURS format.
5. Press the OK button to confirm. The unit will make an audible tone to
confirm.
Set alarm tone
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select CLOCK&ALARM and then press the
OK button to select.
3. Press the or buttons to select ALARM TONE and then press the
OK button to select.
4. Press the
or buttons to select MELODY 1, MELODY 2 or MELODY 3
and then press the OK button to confirm. The unit will make an audible
tone to confirm.
Advanced Use of your Telephone
Change Master PIN
The Master PIN is used for registration/un-registration of handsets. The
default Master PIN number is 0000. The maximum length of the Master
PIN is 4 digits.
If you forget your PIN code, you can reset it to its default 0000 using a
handset Reset.
1. Press the Menu button to enter menu selection.
2. Press the
or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select CHANGE PIN and then press the
OK button to select.
4. Enter the current Master PIN when prompted and then press the OK
button to confirm. As you enter the PIN it will be shown as asterisks “ *
” on the screen.
5. Enter the new PIN and then press the OK button to confirm. The unit
will make an audible tone to confirm.
Register your handset
Additional handsets must be registered to the base unit before you can
use them.
Up to 4 handsets can be registered to one base unit.
The Master PIN is required before you can register or un-register
handsets.
By default, the Master PIN is 0000.
On the base unit, press and hold the
button for approximately 5
seconds.
1. On the handset, press the Menu button to enter menu selection.
2. Press the
or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select REGISTRATION and then press the
OK button to select.
When you purchase a telephone, all handsets are already registered to
the base unit, so you do not need to register them. Handset registration is
only necessary when you buy extra handsets or if a handset has become
faulty. They may be dierent if you want to register another handset
model, in which case you should refer to its user guide.
• If no action is taken on the handset within 10 seconds, the registration
procedure will be aborted. If this happens, repeat the first step. Enter
the Master PIN when prompted and then press the OK button to
confirm, the default master PIN is 0000). WAITING is displayed on the
screen. The unit will make an audible tone to indicate a successful
registration, and the handset will return to idle mode, with its handset
number displayed.
• If no base unit is found within a certain period, NO BASE will be
displayed with an error tone to indicate failed registration and the
handset returns to idle mode. You will need to repeat the registration
procedure.
Un-register your Handset
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select UNREGISTER and then press the
OK button to select.
4. Enter the Master PIN when prompted and then press the OK button to
confirm. (The default master PIN is 0000)
5. Press the
or buttons to select the handset number to un-register
and then press the OK button to confirm. The unit will make an audible
tone to confirm a successful un-registration.
If no action is taken on the handset within 15 seconds, the unregistration
procedure will be aborted and the handset returns to idle mode. You
must use a handset to un-register handsets from the base unit.
Change recall time
You may need the R (Flash) button to send a Recall signal (also called
Timed Break Recall) if you are connected to a PBX. You should normally
leave the Recall Time at its default setting of Long (600ms) , as this is the
standard recall required in the telephone network, but it can be changed
to Medium (270ms) or Short (100ms) if your telephone is connected to a
PBX that requires a dierent recall time.
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select RECALL TIME and then press the
OK button to select.
4. Press the or buttons to select SHORT, MEDIUM or LONG and then
press the OK button to confirm. The unit will make an audible tone to
confirm.
Change the Dial Mode (dual mode dialing version only)
You should normally leave the dialing mode at its default setting of TONE
(Also called MF or DTMF).
However, you can change to PULSE if necessary.
1. Press the Menu button to enter menu selection
2. Press the or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select DIAL MODE and then press the OK
button to select.
4. Press the
or buttons to select TONE or PULSE and then press the
OK button to confirm. The unit will make an audible tone to confirm.
If PULSE dialing is set, you can press the
button to switch to TONE
dialing for the rest of that call.
Reset Unit
You can reset your phone to its default settings with this feature.
1. Press the Menu button to enter menu selection.
2. Press the or buttons to select ADVANCED SET and then press the
OK button to select.
3. Press the or buttons to select RESET and then press the OK
button to select.
4. Press the OK button again to confirm. The unit will make an audible
tone to confirm and the unit is reset to its default settings.
Upon reset, all your personal settings, call log and redial list entries will
be deleted and the phone will return to its default settings. However, your
phonebook will remain unchanged after reset, all other settings will be
defaulted.
Text and Digit Entry Table
The following tables show you where each letter and punctuation
character can be found. Respective character table will be used when
the corresponding menu language is selected. This will be helpful when
storing a name in the contacts and renaming your handset.
In editing mode, a cursor is displayed to indicate the current text entry
position. It is positioned at the right of the last character entered.
Writing Tips:
1. Once a character is selected, the cursor will move to the next position
after a short pause.
2. Press the Back button to delete the last character.
English Character Set
Button
Alphanumeric Editing
(For contacts name editing and renaming handset)
Number
Editing
(For
phone number
editing, date/
time editing)
Button
Press
1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th
1 space 1 _ < > * 1
2 A B C 2 2
3 D E F 3 3
4 G H I 4 4
5 J K L 5 5
6 M N O 6 6
7 P Q R S 7 7
8 T U V 8 ? 8
9 W X Y Z 9 9
0 0 - / \ # + 0
* *
# #, or P (Pause)
if press and
hold
Default settings
Language English
Handset name Handset 1
Time/Date 00:00 01/01/2015
Date format MM-DD
Time format 24hr
Phonebook memory Empty
Recall time Long (600ms)
Dial mode Tone
H/S ringer melody Melody 1
H/S ringer volume Level 3
H/S earpiece volume Volume 3
Handset key beep On
Incoming call log Empty
Redial list Empty
Frequently Asked Questions
• You have followed all the steps listed in the user manual to install and
set up your telephone.
• All connectors are firmly inserted in their sockets.
• Mains power to the base unit and charging cradle are switched on at
the mains socket.
• The handset’s batteries are correctly and securely installed and are not
run down.
Everyday use
I cannot make or answer calls
• If the handset’s display is blank, it may have been switched o. Put the
handset back on the base unit or charging cradle to turn it back on.
• Check that the base unit’s mains power adapter is plugged in and the
power is switched on.
• The base unit needs mains power for normal operation of the phone.
Not just for charging the batteries.
• Make sure you are using the telephone line cable supplied with your
phone. Other telephone line cables might not work. Move the handset
closer to the base unit.
• Check the battery level symbol on the display. If it is low, replace the
handset on the base unit or charging cradle to recharge the batteries.
• Switch o the power at the mains socket, wait for a short time and
then switch back on. This may solve the problem.
I cannot make a call
• If the handset display shows KEYS LOCKED, press and hold the
button to unlock it before you make a call.
• Only one handset (or the base unit) can be connected to the outside
line at a time. If another handset is already using the line, you need to
wait until it has finished its call.
When I press on the keys, nothing happens
Make sure the batteries are fitted in your handset. If the Battery Level
symbol on the display shows ‘low’, put your handset back on the base
unit or charging cradle to charge.
When I key in a number, it appears on the display, but I
cannot make an outside call
Try a dierent position for the base unit – somewhere higher if possible,
or further from other electrical equipment.
The phone does not ring
• Check that the base unit’s mains power adapter is plugged in and the
power is switched on.
• The base unit needs mains power for normal operation of the phone –
not just for charging the batteries.
• Make sure you are using the telephone line cable that was supplied
with your telephone.
My call was cut o when I went out of range. Now I can’t use my handset
Move the handset closer to the base unit before you try again to make a
call.
There is interference and noise on the line
• Move the handset closer to the base unit, or to a dierent position.
• Try moving the base unit so that it’s not near other electrical
equipment, such as a television or a computer.
• You’ll get the best sound if you place the base unit as high as possible.
For example, in a two-oor building, the first-oor landing is an ideal
place.
I hear audible tones from my handset while I’m on a call
• You may be going out of range of the base unit. Move closer or your
call may be cut o.
• Check the Battery Level symbol on the display. If it’s low, recharge the
batteries.
The Caller Display feature isn’t working
• You need to subscribe to the Caller Display feature from your network
service provider. You should find contact details on your phone bill.
• The caller may have withheld their number by dialing 141. Or they may
be calling from a network that does not transmit the caller’s number
(e.g. if they are making international calls.)
When I try to make a call, I hear a busy tone
If you’re using a multi-handset system, check whether another handset is
already on a call.
The volume in the earpiece is low when I’m on a call
• Make sure you’re holding the earpiece correctly over your ear.
• Adjust the volume by pressing the or buttons.
Intercom and transfer
I can’t transfer a call
• Make sure the other handset is in range of the base unit.
• Make sure you are dialing the correct number for the other handset.
Batteries
The handset’s battery cells are running low within an
hour or two
• Before you first use the handset, you should have left it on the base
unit or charging cradle for 14 hours to charge the batteries.
• You may need to replace the batteries.
• Check the connection between the base unit and the mains power
socket.
• “I try to recharge the batteries but I still get a warning that they are
low” You need to replace the batteries.
• Dispose of used batteries safely – never burn them, or put them where
they could get punctured.
• Do not use non-rechargeable batteries in your handset – they may
explode, causing damage.
If the fault persists...
• Disconnect the base unit from the telephone line and plug a dierent
phone into the master telephone socket. Try making a call. If this
works, the line is OK.
• If the call does not work, and you are using a two-way socket adapter,
remove it and plug a telephone directly into the socket.
• If the call now works, the adapter may be faulty.
• If you cannot make a call, the fault may be on the exchange line.
Contact the service provider.
Warranty Assistance
Your sales receipt will be required to demonstrate proof of purchase in
order to validate your warranty eligibility. You may want to attach either
the original, or a photocopy, of your sales receipt to this booklet for future
reference.
If this product was received as a gift, it is suggested you jot down the
date of gift receipt, as this information will be valuable should service be
required during the warranty period. If the equipment is causing harm
to the telephone network, the telephone company may require that you
disconnect the equipment until the problem is resolved.
Purchase Date or Date Received as Gift
Name of Store
For instructions on how to obtain warranty service, you may call Customer
Care at 1-877-722-4908 or you may visit our website at
www.rca4phones.com. If you prefer, you may write to us at:
Supreme Power USA LLC
PO Box 501045
Indianapolis IN 46250-1045
Please do not send products to this address as it only adds delays in
service and may result in lost or damaged product. This PO BOX is for
written communication only.
If the equipment is causing harm to the telephone network, the tele-
phone company may require that you disconnect the equipment until the
problem is resolved.
Limited Warranty
What your limited warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase. Please retain your sales receipt, as
that will act as your proof of purchase in order to validate warranty
status.
What we will do:
• Provide you with a new or, at our option, a refurbished exchange unit
of same or similar model. The exchange model is under warranty for
the remainder of the original product's one year warranty, or 90 days
from the date the replacement product was shipped to you, whichever
is longer.
How to get service:
• Call Customer Care at 1-877-722-4908. Please have your product with
you and please have your model number and date code available
when calling us. The model number and date code can be found on
the underside of the base unit.
If you are within your limited warranty period and it is determined
that service is required:
• We will ask that you properly pack your product to avoid shipping
damage. We recommend that you use the original carton and packing
materials.
• We will ask you to include with your product the following:
¶
Your name, return shipping address and daytime phone number
handwritten or typed on a sheet of paper
¶
A legible copy of your sales receipt ( please do not send the original
sales receipt )
• Ship your product prepaid, to the address we provide. We suggest
shipping your product via a traceable carrier, as we are not responsible
for lost, mis-directed or damaged shipments. You may want to write
the date shipped, carrier and tracking number here:
• Upon receipt of your product we will validate your product is under
warranty and if determined your product is warranty eligible, we will
ship to you a new or, at our option, a refurbished exchange unit of
same or similar model. This exchange unit will be shipped to you at no
cost.
What your limited warranty does not cover:
• Customer Instruction. (Your Owners Manual provides information
regarding operating and install instructions. Additional information
may be obtained by contacting the retailer)
• Installation and set up service adjustments.
• Batteries.
• Damage from misuse, neglect, unauthorized repair.
• Products which have been modified or incorporated into other
products
• Products that have been serviced by an unauthorized servicer.
• Products purchased or serviced outside the USA or Canada.
• Acts of nature, such as but not limited to, lightning damage.
Limitation of Warranty:
• THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO
THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO
VERBAL OR WRITTEN INFORMATION GIVEN BY SUPREME POWER USA
LLC, ITS AGENTS, EMPLOYEES, RETAIL DEALERS OR INDEPENDENT
CONTRACTORS SHALL CREATE A GUARANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER. SUPREME POWER USA
LLC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING
OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND
LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE
OF INDIANA EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE
LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty
lasts so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state.
If you purchased your product outside the USA or Canada:
This warranty does not apply. Contact your dealer for warranty informa-
tion.
Product Registration:
• Please complete and mail the Product Registration Card packed
with your product or visit www.rca4phones.com to register your new
product. Product registration is not required for warranty coverage but
does allow us to contact you should it be necessary.