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Congratulations on the purchase of your TeleMatrix Spectrum PLUSTM model SP750 Caller ID telephone. The Spectrum PLUSTM SP750 includes advanced features that are suitable in today’s business environment. TeleMatrix designed the Spectrum PLUSTM SP750 to be simple to install and easy to use. Your Spectrum PLUSTM SP750 telephone is a precision electronic device that requires minimum maintenance. Please be sure to read this user’s guide to become familiar with the wiring and functionality of this product.
Features .........................................………..................................... 5 Controls ……................................................................................. 6 Parts List ………………………………………………………………………………………………... 10 Installation ....……......................................................................... 11 Wall Mounting .....…..............................……................................... 15 Switch Settings .....….......................….…...............................
• • • • Two Line Operation • User Programming (Variable): Manual Date and Time, Multiple Language Options, Ring Volume, Ring Tone Adjustment, Speed Dial Memory • Large, Contrast Adjustable, Backlit LCD Display Shows: - 100-Memory Phonebook with Auto Entry from 100 Scrolling Caller ID Call Records - Programmable Date & Time - Edit Capable Name and Number - Number of New Messages and Total Messages - Dialing Verification and Active Line Status - Elapsed Call Timer - Functional Icons • • • • • • • • • •
TOP PANEL 6
1. Speed Dial Feature Keys……………..…. Eleven (11) one-touch keys used for speed dialing. 2. Disconnect Key ……………………...…….. Used to disconnect the line or place a new call. 3. Store Key……………………………….….…... Used to program user features. 4. Pause Key ...............................…. Used to place a timing delay when dialing. 5. Redial Key ......................……………. Redials the last number dialed. 6. Flash Key ..................……………..…. Provides a timed line break 7. Mute Key …………………………….
BOTTOM PANEL 8
1 Data Port ..................................... Convenient port to connect a computer, modem, fax or answering device. 2 Line Jack ………………………………………... Modular receptacle for connecting the line cord. 3. Headset Jacks ............................. Convenient RJ port or 2.5mm coaxial port used to connect an optional headset. 4 Connection for handset coil cord. Handset Jack ............................... 5. Power Adapter Receptacle ……..……… For optional coaxial power adapter.
Parts Check List The following parts are included with the Spectrum PLUSTM SP750: NOTE: Spectrum PLUSTM Line Cords are 6-Pin 6-Conductor Line cords (6P6C line cord). Replacement Line Cords must be same.
Caution • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. Power Outlet Configuration The Spectrum PLUSTM Series telephone requires external power from a standard 120V outlet (60Hz).
0V AC Outlet Recovery Power Adapter (provided) The 120 VOLT AC OUTLET RECOVERY POWER ADAPTER is an featured TeleMatrix product. It provides both the telephone lines and the power source in one cable (6P6C line cord) and is designed to recover the use of the power outlet. Connector Configuration The 120 Volt Outlet Recovery Power Adapter has two (2) modular jacks. One jack is labeled “LINE” and the other jack is labeled “PHONE”. These jacks allow for a fully modular installation.
Installing The Wall Power Adapter (Optional Component) This component is best used when wall mounting the telephone. To install, simply plug the power adapter into a standard 120V AC power outlet. A mounting hole is provided to secure the power pack to the AC wall outlet. Plug the AC power pack directly into the wall outlet and then plug the coaxial connector into the receptacle marked “POWER” located on the back of the telephone.
Connecting the Handset Cord Handset Cord A 10-foot modular coil handset cord is provided. (Be sure that the wall/desk elevation stand has not been attached). To install the cord, simply plug the short end of the handset cord into the modular jack on the handset. The long end of the handset cord plugs into the jack labeled “Handset” located on the bottom of the Spectrum PLUSTM base unit. Place the line cord into the handset coil cord channel located directly below the jack.
Wall Mounting the Spectrum PLUSTM Telephone The Spectrum PLUSTM was designed to be conveniently wall mounted without requiring additional hardware. Follow these easy steps: 1.The handset retaining clip must be in the correct position to secure the handset into the handset cradle. Engage the clip with your fingers and pull the clip forward (towards you), rotate the clip 180º and snap the clip back into place (figure 1). The retaining clip cannot be removed. 2.
Message Waiting Light Indicator Message Waiting Light Indicator The Spectrum PLUSTM telephone has a Message Waiting (MW) Light Indicator (figure 1). The indicator will blink to indicate that a new message is in the user’s voice mailbox. The Spectrum PLUSTM supports the following telephone or PBX supplied message waiting signals: 1. Telephone Company VMWI Service* (FSK signal compatible, subscription to local telephone company is required). 2.
Low Voltage LED Switch A low voltage LED switch is located on the bottom of the phone. The switch options are ON or OFF. The factory default is OFF. LOW VOLT MW ON OFF Line Voltage Switches A voltage switch for each phone line is located on the bottom of the phone. The voltage options are 24 Volt, 48 Volt, or OFF. This voltage switch is used to illuminate LED lamps on the top side of the phone. It must be in the correct voltage position to operate the LED lamps. The factory default is 24 Volt.
Programming Set Up Of the Spectrum PLUSTM Telephone The Spectrum PLUSTM requires simple initial programming to set up the telephone. One program mode is designed for Administrator set up and one program mode is for User set up and use. Administrator programming features separate critical operating set up information from the user telephone functions. ENTER ACCESS NO. Set up pre-dialing number sequence, i.e. outside line. ENTER AREA CODE Set up local area code to recognize local incoming calls.
Programming Set Up Of the Spectrum PLUSTM Telephone The Spectrum PLUSTM requires simple initial programming to set up the telephone. The program is designed for one Administrator and one or more users. Administrator programming features separate critical operating set up information from the user telephone functions. The Administrator Quick Program Guide for the Spectrum PLUSTM Telephone The Spectrum PLUSTM Quick Programming Guide is a summary list of set up options.
Administrator and User Set Up of the Spectrum PLUSTM Telephone The Spectrum PLUSTM requires simple initial programming to set up the telephone. The program is designed for one Administrator and one or more users. Administrator programming features separate critical operating set up information from the user telephone functions. The Users Quick Program Guide for the Spectrum PLUSTM Telephone The Spectrum PLUSTM Quick Programming Guide is a summary list of set up options.
Set up using keypad dialing with automatic speaker activation or using key pad dialing and pressing dial key to activate. LIVE DIALPAD Feature (Administrator) LIVE DIALPAD XXX PRESS 1=ON 2= OFF When LIVE DIALPAD is OFF, and the handset is ON HOOK, the user enters a number on the keypad and then must press the “DIAL” key to activate dial tone. Display indicates condition of ON or OFF, then next screen appears. 12/01 PM This feature sets up the telephone dialing pad method.
Long distance restriction. Restrict any outgoing number dialing that begins with a “1” . RESTRICT 1+ PRESS 1=ON 2= OFF Restrict 1+ Feature (Administrator) This feature sets up a restriction when using long distance calling. To enable RESTRICT 1+. 1. Press and hold the “STORE” key for 6-seconds. 12/01 PM 2. Press “STORE” multiple times until the LCD displays “RESTRICT 1+”. 12:00 RESTRICT: 1+ 3. The display will read “ PRESS 1 = YES 2 = NO”. 4. To enable restriction, press “1” on the keypad. 5.
Programming Flash Timing into Memory (Administrator) Flash Timing can be programmed into the Spectrum PLUSTM speed dial memory. This function allows for a timed line break in the sequence of the dialing patterns when using the speed dial keys. This function may be required for accessing line features provided by your telephone system or local telephone company. The flash timing options are 100 through 1000 milliseconds, programmable in 100mS increments. Set up flash timing 100mS to 1000mS. Default 600mS.
Programming Flash Timing (Administrator) Flash timing can be programmed for different timing options listed below. 1. Press and hold the “STORE” key for 6-seconds to enter set up. 2. Press the “STORE” key multiple times until the LCD display reads “FLASH TIME SET”. 3. Enter the flash timing to be stored into memory using the keypad by pressing the following keys on the keypad in the order shown. The keypad entry will be displayed on the LCD Screen.
Programming Pause Timing (Administrator) A Pause time between 1.0-seconds to 5.0-seconds can be programmed into memory. This function allows for a delayed timing for those systems requiring a different time delay and allows the user to delay the dialing pattern of a number. This function may be required for accessing line features provided by telephone provider or local telephone company. A speed dial number may need to pause during its dialing sequence to ensure proper connections. Set up pause timing 1.
Programming a Pause into Speed Dial Memory (Administrator) Pause(s) can be programmed into the speed dial memory. This function puts a delay the dialing pattern of a number when stored in memory. Multiple pauses can be programmed into speed dial for added pause time. To Program A Timed Pause 1. To store a Pause into Speed Dial memory, simply press the “PAUSE” key in the numbering sequence when programming speed dial memory keys. Also see Programming Speed Dialing in this manual.
Programming the Access Number into Memory (Administrator) In some cases, a digit or digits are required to access an outside line (i.e. 9) . The Access Number can be programmed into the phone. This function allows the user to automatically dial number(s) that are required prior to dialing the displayed number. • • The number to be programmed is based on your specific area dialing requirements and may not be required. This option is not mandatory for the proper operation of the Caller ID display.
Programming the Area Code into Memory (Administrator) An Area Code can be programmed into the phone memory. The Area Code is programmed into memory to allow the phone to recognize the local area code. When this number is programmed, the Area Code WILL NOT be dialed when calling back a number within the same local calling area. Set up local area code to recognize local incoming calls. ENTER AREA CODE 12/01 PM 12:00 719 - ENTER AREA CODE Programming the Area Code into Memory 1. 2. 3. 4. 5.
Programming Voice Mail (Administrator) Voice Mail (VM) access numbers and their associated “Personal Identification Number” (PIN) can be programmed into phone memory when Voice Mail is activated. The feature allows the user to automatically obtain their voice mail using the Spectrum PLUSTM TouchLiteR speed dial key. VOICE MAIL NO. PIN NUMBER SECOND OF WAIT? Add the Voice Mail number to dial. Add users PIN. Add seconds of wait time to delay access until Telco introduction message is complete.
Programming Voice Mail (Administrator) To program the Spectrum PLUSTM one touch “MESSAGE WAITING” speed dial key, follow these programming instructions. Programming Voice Mail Dialing 1. Press and hold the “STORE” key for 6seconds to activate Administrator mode. 2. Press the “STORE” key multiple times until “VOICE MAIL NO.” is displayed on the LCD screen. 3. Enter the voice mail number. The area code is not required if AREA CODE is programmed into memory. 4.
Programming Procedure for Spectrum PLUSTM Speed Dial Features (Administrator) (Manual Entry of Characters) The Spectrum PLUSTM Telephone has eleven (11) one-touch speed dial locations that are convenient for dialing frequently used telephone numbers. This feature is under Administrative control so user changes do not occur. • • • Speed dial programming must be done with the telephone plugged into the telephone line and power adapter. Programming can be performed with the telephone on-hook only.
To Verify Speed Dial Programming (Administrator) The contents of each speed dial location can be verified or “checked” while the Spectrum PLUSTM unit is in the programming mode. • Memory verification is accomplished with the Spectrum PLUSTM on-hook. To Verify Speed Dial Locations 1. Press and hold the “STORE” key quickly. The words “SET UP MONTH: 01” will appear (figure 1). 2. Next, press the speed dial location key to verify. The display will show the memory location, the name, and the number in memory.
Phonebook Programming (Manual Programming of Records) The Spectrum PLUSTM Telephone Phonebook Feature allows for 100 name and number records for frequently dialed calls. This section describes the Phonebook programming. • • • Programming must be done with the power adapter plugged into the wall. Programming can only be performed with the telephone on-hook. A maximum of 32-digits can be entered into ENTER NUMBER and 12-characters into ENTER NAME.
Phonebook Programming (Automatic Programming of Records) The Spectrum PLUSTM Telephone Phonebook Feature allows for 100 name and number records for frequently dialed calls. This section describes the Phonebook programming using existing Caller ID records that are in the Caller ID record storage. • • • • Programming must be done with the power adapter plugged into the wall. Programming can be performed with the telephone on-hook.
Manual Entry From Keypad (Guide) Use the following chart to add characters when programming into memory. Press Keypad: Once Twice Three Times Four Times Key 1 1 Key 2 A B C 2 Key 3 D E F 3 Key 4 G H I 4 Key 5 J K L 5 Key 6 M N O 6 Key 7 P Q R S Key 8 T U V 8 Key 9 W X Y Z 9 Key 0 0 Key * adds space = * Key # .
Headset Feature The Spectrum PLUSTM is equipped with a separate port for plugging in an optional headset. The port is located on the bottom of the base unit. The TeleMatrix FreeSpeechTM Talk Feature is a unique TeleMatrix feature that allows the user the freedom to “toggle” between the headset, handset and speakerphone modes during a conversation. When the “HEADSET ON/OFF” key is ON, pressing the “SPEAKER” key will activate the speaker and disconnect the headset line automatically.
Using A Headset The “HEADSET ON/OFF” key controls the activation of the Headset. When using the headset feature, the handset remains on-hook at all times. Placing/Answering a Call using the Headset On/Off Feature • • • • • To answer an incoming call, press the “HEADSET ON/OFF” key to activate the headset. The LED above the “HEADSET ON/OFF” key will be illuminated when in ON position. Adjust the volume, if necessary. Use the features of the headset that are available with the handset in use.
Caller Identification (Caller ID*) LCD Display Type II Caller ID Technology The Spectrum PLUSTM LCD display supports Type II Caller ID*. This type of Caller ID displays the identity of a second incoming call while the user is actively on a first incoming call. The user has the option to answer the call or allow the call to automatically be forwarded to voice mail*.
Caller Identification (Caller ID) LCD Display Adjustments LCD Tilt Angle Feature The LCD can be tilted upward for direct viewing and easy reading. Tilt the LCD to the desired position by lifting up the back of LCD housing. (60° maximum upward tilt). LCD Contrast Feature (4-step) The LCD characters can be lightened or darkened using the volume control key. While the handset is in the ON HOOK position, simply press the volume control key to adjust the contrast of the LCD screen.
LCD (Caller ID* Display) Featured Icons NEW RPT CALLS 12/01 03 MO1 PM12:00 CW Caller Number Caller Name PhBook NEW RPT CALLS Indicates New Call or Repeat Call Indicates Speaker is ON* 03:58 Delete Dial 12/01 Shows current date or date of call record in memory 12:00 Shows current time or time of call record in memory PM Indicates Message is Waiting in Voice Mail CW 03 M01 Indicates Handset is In-Use Indicates Call Waiting Caller is On Line Shows Caller ID Record Location in Ca
LCD (Caller ID* Display) Information Management Keys NEW RPT CALLS 12/01 03 MO1 PM12:00 CW Caller Number Caller Name PhBook Delete Dial DOWN Key Used to Scroll LCD Records Downward UP Key Used to Scroll LCD Records Upward PhBook Used to Enter Phonebook Delete Used to Delete Caller Log Record or Phonebook Record Dial 1 2 3 4 5 6 7 8 9 * 0 # Store Used to Dial Record Displayed Number on the LCD Screen Used to Enter the LCD’s Edit Mode and to Edit or Enter LCD Information Used
LCD (Caller ID* Display) Information when On Hook (Without Messages) 12/01 PM12:26 -000- -000- NEW TOTAL PhBook Delete Dial 12/01 Shows current date 12:26 Shows current time PM -00- Indicates Zero New Messages -00- Indicates Zero Total Messages NEW Indicates Number of New Incoming Calls Since Last Retrieved Messages TOTAL Indicates Total of Messages Received and Stored into Memory (100 maximum) * Caller ID and Class Visual Message Waiting are features that require subscription to your local
LCD (Caller ID Display) Information when On Hook (with Messages) 12/01 L1 L2 MSG PM12:26 -002- -003- NEW TOTAL PhBook Delete Dial 12/01 Shows current date 12:26 Shows current time PM Indicates Message is Waiting in Voice Mail L1 Indicates Line 1 has Messages Stored L2 Indicates Line 2 has Messages Stored -02- Indicates Two New Messages -03- Indicates Three Total Messages MSG Indicates The Line that New Incoming Messages are Stored NEW Indicates Number of New Incoming Calls Since L
LCD (Caller ID* Display) Information when Dialing Lift Handset 12/01 PM12:00 Lx-IN USE PhBook Delete Dial After Dialing, Elapsed Timer Activates on First Ring 12/01 PM12:00 7196388821 IN USE 0:22 PhBook Delete Dial * Caller ID and Class Visual Message Waiting are features that require subscription to your local telephone company provided services. These telephone features will not work unless you are a subscriber.
LCD (Caller ID* Display) Information when Receiving Incoming Call Telephone Ringing (with CID Message activated) NEW 12/01 CALL L1 or L2 PM12:00 PERSONS NUMBER PERSONS NAME If caller called RPT earlier and is on CALL the caller log record, REPEAT CALL will appear. PhBook Delete Dial After Answering Call (with CID Message activated) 12/01 A person’s name and number will NOT appear if you are not subscribed to a Caller ID and Class Visual Message Waiting System.
Type II Caller Identification (Caller ID) Display Type The Spectrum PLUSTM LCD display supports Type II Caller ID*. This type of Caller ID displays the identity of a second incoming call while the user is actively on a first incoming call. The user has the option to answer the call or allow the call to be forwarded automatically to the Users Voice Mail*. ! NOTE: When the CW call goes to voice mail, the information can be retrieved at a later time using the call log.
Caller Identification (Caller ID*) Date and Time Information* Setting Date & Time Manually Setting Date & Time Automatically The Spectrum PLUSTM Date & Time functions are user/installer programmable. The Date & Time can be set up by the user. See User Programming for further instructions. Once the programming is complete, the Date & Time are maintained internally by the Spectrum PLUStm. The Spectrum PLUSTM Date & Time functions are system programmable when Caller ID service is activated.
Caller Identification (Caller ID*) Storage Capacity Caller ID Storage Capacity Phone Book Storage Capacity The Spectrum PLUSTM Caller ID will store 100-records (numbers and names). When memory is full, the oldest of the 100th call records will automatically be deleted when the newest call is accepted into memory. The phonebook storage capacity holds 100-records (numbers and names). When memory is full, records will not delete automatically.
Scrolling and Call Back Feature The “DIAL” key allows the user to call back either stored records or the displayed number on the LCD. A displayed number on the LCD comes from incoming calls, or from the Phonebook memory. The Dial Back editing feature allows the user to add or delete characters to accurately pattern the number to be called. To activate the editing feature, press any character on the keypad to activate after the record is found.
Deleting a Call Log Record Delete Individual Stored Call Record 1. Press the “↑” or “↓” key to activate stored memory. The LCD screen will display a record. Use the “↑” or “↓” key to scroll to the caller record that is to be deleted. 12/01 03 PM 7196388821 DELETE? 2. Press the “DELETE” key once and the LCD will display the question DELETE?. 3. Press the “DELETE” key a second time to delete. 12:00 PhBook Delete Dial or Press quickly Delete All Stored Call Records 1.
Adding a Phonebook Record From a Caller ID Record The Phonebook can automatically save a caller ID record into the Phonebook memory. To add the record, simply find the record using the LCD management keys and press the “PhBook” key. Adding a Caller Record To The Phonebook 1. Press the “↑” or “↓” key to activate stored memory. The LCD screen will display a record. Scroll to the caller record to be placed in the Phonebook (figure 1). 2. 12/01 03 TELEMATRIX PhBook 3.
Adding A Phonebook Record Manually Phonebook records may be added manually. To add a record, simply follow the instructions below. All stored records in the Phonebook will be displayed in alphabetic order. Manually Adding A Record Into Memory 1. Phonebook 12/01 The phone must be ON-HOOK (in the cradle). PM12:00 ENTER NUMBER 2. Press the “STORE” key. 3. Press the “PhBook” key. The display will show “ENTER NUMBER” (figure 1). Delete PhBook Dial Figure 1 4.
Dialing From the Phonebook Directory To Dial From the Phonebook Directory 1. Press the “PhBook” key to enter into the Phonebook mode. PhBook 2. To locate the desired record, Scroll the “↑” or “↓” key or use the Hyperlink Feature below along with the “↑” or “↓” key to find a record. (See the Hyperlink Feature note below). 3. Once the record is found, press the “DIAL” key.
Call Record Editing Prior to Dialing To Add Characters to the Displayed Number To Delete Characters from the Displayed Number 1. Press the “↑” or “↓” key to activate the display for scrolling. 1. Press the “↑” or “↓” key to activate the display for scrolling. 2. Scroll the “↑” or “↓” key to find the number to be dialed. 2. Scroll the “↑” or “↓” key to find the number to be dialed. 3. Activate the editing feature by pressing any number on the keypad.
Other LCD Display Messages This message will display when there are no call records received since last using the Caller ID features menu when the “↑” or “↓” key is pressed. 12/01 PM 12:00 “No Calls” Display NO CALLS Indicates that there was a line error when attempting to connect to the dialed party. Retry the phone call. If “line error” continues, check for dial tone. If no dial tone, call your local service provider.
In-Use Indicators In-use indicator lights located above each key indicate in-use operations. Line 1 / Line 2 Indicators Line Key selector keys are provided for ease of line selection. When the Line is in-use, the in-use light above the Line key will illuminate steadily GREEN. “Lx-IN-USE” will be displayed on the LCD screen when in use. Speaker Line Indicators When the “SPEAKER” key is activated, the in-use light illuminates steadily RED above the “SPEAKER” key.
Placing a Call Using the Speakerphone The Spectrum PLUSTM is equipped with a high quality speakerphone feature to allow for hands-free operation. To use, simply press the “SPEAKER” key when placing or answering a call. The telephone line will activate automatically. When the “DIALPAD” Feature is programmed to be ON, the speakerphone will become active when pressing any number on the dial pad keys. The LED above the “SPEAKER” key will illuminate to indicate that the speakerphone is in-use.
Using The Conference Feature The “CONFERENCE” key is used to establish a 3-way conversation. The conference feature is activated by a “soft” key and will automatically reset when hanging up. A 3-way conference call can be established while using either the handset, speakerphone or headset. To use the “CONFERENCE” feature: 1. Place the line that is currently in-use on hold by pressing the “HOLD” key. The line status indicator will turn from GREEN to RED. 2.
Using the Data Port The Spectrum PLUSTM is equipped with a convenient data port on the bottom of the base unit. This modular receptacle is used to plug in any standard telephone device such as a computer modem, answering machine, or fax machine. Note: The data port uses line 2.
Using the Hold Feature The “HOLD” key is used to place a caller on hold. To use, simply press the “HOLD” key. The LED above the “HOLD” will illuminate to indicate that this line is on hold. The LCD will display the word “HOLD” when active. When the “HOLD” key is active, the handset can be lifted off-hook or returned to its on-hook position and the line will not be disconnected.
Using The Mute Feature A “MUTE” key is provided to allow privacy during a background conversation. When the “MUTE” key is activated, the microphones in the handset, speakerphone and/or headset are disabled. When the “MUTE” key is activated, the caller will not hear voice. “Mute” will be displayed on the LCD to show that the feature is activate. To de-activate, press the “MUTE” key again.
Using the Redial Feature The “REDIAL” key is used to automatically redial the last number that was dialed from the keypad. To use: • • • Lift the handset (or activate the speaker). Press the “REDIAL” key. The last number dialed will be redialed. Or • Simply Press the “REDIAL” key and the last number dialed will be redialed. f Autoline Select Feature — For 2 line phones, when activating the handset, speaker, or headset for dialing, the phone will automatically select the open line.
Using The Disconnect Feature Key The “DISC” (DISCONNECT) key is a 2-second electronic timed line break. The key can be used to automatically hang-up the call that you are currently on and regain a new dial tone to establish a new call. To use: • • • • Simply press the “DISC” key when the conversation is complete. The “DISC” key can be used in Speaker mode, on-hook, off-hook or conference. The “DISC” key can be used with headset or handset activation.
Handset Volume Control The Spectrum PLUSTM is equipped with an ADA/FCC compliant handset volume control located on the front of the phone. When the right end of the “VOLUME” key is pressed, the volume of the handset receiver is increased. When the left end of the “VOLUME” key is pressed, the volume of the handset receiver is decreased. The “VOLUME” key is an eight-step volume control key.
Keep the telephone dry. If it gets wet on the outside, wipe it dry immediately. Liquids might contain minerals that can corrode the electronic circuits. Do not touch the unit if submerged in water. Call for assistance. Use and store the telephone only in normal temperature environments. Temperature extremes can shorten the life of electronic devices, damage batteries, and distort or melt plastic parts. Avoid direct sunlight.
When problems arise during installation or service that cannot be resolved using this or related documents, contact the TeleMatrix Priority Care Department, Monday through Friday, 8:30a.m. - 4:30p.m. MST: Toll Free: 1-800-462-9446 Direct: 719-638-8821 Fax: 719-638-8815 www.telematrixusa.com Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair. In the unlikely event that a factory repair is necessary: 1.
STATEMENT OF LIMITED WARRANTY TeleMatrix, Inc.