User’s Guide v1.0 GPS Navigation Suite for: Apple iPhone® iOS 4.
Copyright © 2012 Telenav, Inc. All rights reserved. Scout™ is a tra demark and Telenav® is a registered trademark of Telenav, Inc., Sunnyvale, California in the United States and may be registered in other countries. No part of this ma nual may be re produced, transmitted, copied, or stored in any sto rage medium, for any purpose, without prior written consent from Telenav, In c. Telenav, Inc. hereby grants the right to download one copy of this manual onto a hard driv e for personal use.
Revision History Version Date Released Description of Changes Author 1.0a 1/10/2012 Initial release. Daisy Luu © 2012 Telenav, Inc.
Table of Contents 1. Welcome .........................................................................................................................................................10 2. Safety and Legal Notices..............................................................................................................................11 3. Data Service Options ....................................................................................................................................12 4.
Set Up Work........................................................................................................................................................ 29 Recents ............................................................................................................................................................... 30 Address ...............................................................................................................................................................
3D Moving Map ........................................................................................................................................... 44 2D Moving Map ........................................................................................................................................... 45 Navigation Toolbar Options ............................................................................................................................... 49 Route...................................
Sort by Best Match ...................................................................................................................................... 68 Sort by Distance .......................................................................................................................................... 68 Sort by Rating .............................................................................................................................................. 68 Sponsored Results .................
Weather ....................................................................................................................................................... 87 Cars..................................................................................................................................................................... 88 My Account .........................................................................................................................................................
Taking an Incoming Call..................................................................................................................................... 94 Calendar and E-mail Events .............................................................................................................................. 95 13. Exiting Scout..................................................................................................................................................96 14. Removing Scout ..........
1. Welcome The Scout™ v1.0 application on your device uses GPS position determination technology and access to your carrier’s data network to provide you with driving directions and a host of other services, including: GPS navigation that gives you turn-by-turn directions to any destination address in the United States. If you miss a turn or get off-track, you can choose “Reroute” on the Follow Me map so that Scout can calculate a new route for you.
The ability to set Daytime or Nighttime colors for your map or navigation screens. You can also set this to “Auto” for automatic color adjustment throughout the day. The ability to personalize your application preferences by selecting metric or imperial distant units. You can also use many of Scout’s features on the www.scout.me website, such as getting driving directions (Route Planning) and using the Search function to find businesses such as restaurants, hotels, and gas stations.
WARNING: Install the equipment safely. If you are using a device mounting kit, make sure that it does not obscure your vision. You may wish to charge the device while using Scout. If so, make sure the charging cable does not interfere with any of the vehicle controls. WARNING: Drive safely and use common sense. The vehicle operator’s personal judgment, traffic regulations, and common sense must always take precedence over the instructions provided by Scout.
4. Device Controls The iPhone and iPad devices feature touch-screen capability. The Scout application can be viewed in either Portrait or Landscape modes. For the purpose of this User’s Guide, most screenshots are shown from the iPhone. Headset jack Lock/Standby button Ringer Mute button Volume buttons Home key Dock Connector © 2012 Telenav, Inc.
The iPhone and iPad feature an on-screen keyboard. Within the Scout application, the keyboard displays whenever you choose a field that requires text entry. Toggle to Alpha/Numeric and Symbol keyboards © 2012 Telenav, Inc.
5. Downloading & Launching Scout Scout can be downloaded from the App Store directly from your iPhone. Go to the App Store and download the “Scout by Telenav” application. You will not be charged for the download. © 2012 Telenav, Inc.
After the download, the Scout logo is available for selection on the Main Menu. © 2012 Telenav, Inc.
Terms of Service The Terms of Service appears after starting the application. 1. Choose Full Terms and Conditions to learn more about Scout. 2. Choose Accept if you agree with the Terms to launch Scout. © 2012 Telenav, Inc.
During your first use of Scout, the phone will download graphical content needed to build the displays. The time it takes to complete the download depends on wireless data connection. When Scout is using data service to contact the Scout servers, it will present a message such as: a) Reading GPS, b) Waiting, c) Sending, d) Receiving, e) Logging in, f) Personalizing, g) Loading, and h) Storing. © 2012 Telenav, Inc.
Scout may ask if your current location can be used for map and navigation purposes. Make a selection to clear the pop-up. NOTE: If you choose "Don't Allow," the application will not be granted the permission to get GPS fixes, so the map and navigation features may not work. You may also frequently see a pop-up asking you to select a Wi-Fi option.
6. Common Features Toolbar The toolbar at the bottom of the screen allows you to access Scout’s key features: © 2012 Telenav, Inc.
Search The Search box at the top of most of the application screens lets you conveniently key in an address or business. For example, you can type in “coffee” or a specific address to drive to. © 2012 Telenav, Inc.
7. Dashboard The Dashboard is your Home screen. Here, you can conveniently view a map of your current location, access Places, and get driving directions. You can even set up a Home or Work address to quickly drive to those locations. Type in search address, category, or keyword View weather forecast for current location Current location is displayed by default Go to Places menu (choose icons for quick access) View map and traffic information Set up or drive to Home address © 2012 Telenav, Inc.
8. Drive Menu Choose Drive on the Dashboard for a variety of ways to navigate to an address. The Drive menu options are: Search Bar – Enter a street address, business name, or category in the search box at the top of the screen. Home – Get directions to your home address. Work – Get directions to your work address. Recents – Get directions to a place that you have recently been to. Address – Manually enter an address. Favorites – Choose a Favorite place to get directions to it.
appear. You can change your destination, starting point, or route style by choosing Route Settings on this screen. See “Route Planning Screen” on page 40 for more information. Search Bar Enter an address, business, or category by typing into the Search Bar at the top of most Scout screens. To enter an intersection, type “at” between the two street names, for example: “Lawrence Expwy at Kifer Rd” TIP: Partial entry (5 or more letters) is okay for the street name.
Scout checks to see if the address that you entered can be found. Scout prompts you to modify the address if it is too new to be found in the mapping database or if the street number cannot be found for some other reason; for example, if the street number does not exist. Scout may also propose an address closest to the range of your entry. Two-Box Address Input If you prefer a two-box entry, you can do the following: 1. Choose the Search box. © 2012 Telenav, Inc.
2. Choose the Location button . 3. On the Select Location screen, choose Address. © 2012 Telenav, Inc.
4. Type in a street address and choose Done. © 2012 Telenav, Inc.
Set Up Home This option lets you save a Home address so you can easily select it for use in the future. Once you have set this up, you can Edit your Home address in Extras >> Settings >> Home Address. See page 90 for more information. © 2012 Telenav, Inc.
Set Up Work This option lets you save a Work address so you can easily select it for use in the future. Once you have set this up, you can Edit your Work address in Extras >> Settings >> Work Address. See page 91 for more information. © 2012 Telenav, Inc.
Recents Recents (or Recent Places) are addresses used recently for navigation. When an address in the list is used within Scout, it is promoted to the head of the list. Choose Delete All to conveniently erase your entire Recents list. Left-swipe on a single address for an individual deletion. In the Recent Places screen, select an address to get driving directions. Your Recent Places list can grow to an unlimited length.
Drive – Choose the address for driving directions. Call – Call the business (if there is a phone number listed with the Recent Place). View Map – Plot this location on a map. Send Address – Share the address with others via email or text message (SMS). Search Nearby – Search for nearby businesses. Delete – Delete the Recent Place from the list (you can delete Recent Places individually this way instead of choosing Delete All).
You can leave the Address field blank and type in a city name to get directions to the center of the city. The City field has an auto-suggest feature for cities closest to your current location. If the city/state that you are looking for appears in the drop-down list under the text field, you can quickly select it. If necessary, you can also type in the name of a state. Type the two-letter abbreviation for the state if you know it, or spell the whole name of the state if you do not.
Favorites Favorites are places that you have saved in the past so you can quickly access them. If your Favorites list is long, it may be easier to use the Search function to find your desired Favorite. To use the Search function, enter one or more alphanumeric characters in the text field at the top. As you type, the closest match(es) will appear at the top of the list. Individual Favorites are represented by a heart icon © 2012 Telenav, Inc. .
Choose the Arrow icon options: next to any Favorite for additional o Drive – Choose the address to get driving directions to this location. o Call – Call the business (if there is a phone number listed with the Favorite). o View Map – Plot this location on a map. o Send Address – Share the address with others via email or text message (SMS). o Search Nearby – Search nearby businesses. o Delete – Delete the Favorite from the list.
Places Search the Places directory and find the addresses and phone numbers of businesses such as restaurants, hotels, and banks. You can even look for the cheapest gas prices around the area. For more information on this feature, see “Places Menu” on Page 61. © 2012 Telenav, Inc.
Contacts Quickly find addresses that you have saved in your device’s Contacts list. In the Contacts screen, select a contact with a saved address to get driving directions. © 2012 Telenav, Inc.
Airports Quickly find airports by 3-letter Airport Code or City Name. The airports closest to your current location are displayed for your convenience. NOTE: As you type, matching airports will be suggested. Choose one of the suggestions to save time. Choose an airport to get navigation directions. Other Way to Get Directions There are several ways to get driving directions to a desired location. © 2012 Telenav, Inc.
1. Use the Places option on the bottom toolbar and search for a Point of Interest (POI). In the Details screen for the business, choose the address to get driving directions. © 2012 Telenav, Inc.
2. Type an address, business, or category name into the one-box Search field at the top of most Scout screens. Then choose the address on the Details screen. © 2012 Telenav, Inc.
Route Planning Screen Moments after you select a location, the Route Planning screen appears. Scout calculates what it believes to be an optimal route to your destination and offers up to three routes for your trip. © 2012 Telenav, Inc.
Editing Your Route Scout assumes that you want to start from your current location, but you can edit your route. 1. Choose the Route Settings button Route Planning screen for editing options. at the top-right of the 2. After you have customized your options, choose Get Route for directions. NOTE: You can also make adjustments to your route settings in Extras >> Settings >> Route Settings (see page 91 for details).
Edit Destination This option lets you change your destination to a different street address. 1. Choose the Destination field on the Route screen. 2. Choose a new ending point for the trip. Edit Route Settings This option lets you edit your route style in the following ways: Fastest – This default Route Style finds the fastest driving route. Shortest – This Route Style may or may not take more time to drive, but it shows you the shortest distance.
NOTE: These options are grayed out if you selected “Pedestrian” as your Route Style. Moving to the Nearest Street If you are not directly on a street, for example if you are in a large parking lot or driveway, you will see a screen that shows Scout’s best estimate of where you are, with guidance on how to move to the nearest street.
3D Moving Map A 3-dimensional map with turn icons (default). This view allows you to see how the road ahead is organized, similar to the perspective of a bird flying above the route. You can see the route to your destination as a blue overlay on one of the roads. Orange arrows mark any upcoming turns. The name of the street you are currently on is displayed at the bottom of the screen. The street name for your next turn is shown at the top. © 2012 Telenav, Inc.
2D Moving Map The 2D view allows you to see how the road network is organized, similar to the perspective of a cartographer looking down on a map. The name of the street you are currently on is displayed at the bottom of the screen. The street name for your next turn is shown at the top. © 2012 Telenav, Inc.
In 2D and 3D moving maps, you can zoom in or out while navigating by tapping the screen to expose the menus and and buttons. You can also pan the map up, down, left, and right by sliding your finger along the choosing the screen. If you pan out of the current route, the map will snap back to the current route after 15 seconds with no click activity. © 2012 Telenav, Inc.
The content on the 3D Follow Me Map is explained below. Tap the screen to expose menu options. Go to Next Turn map view Play music from iPhone Zoom in or out Upcoming cross-street Center map on current location Exit Navigation Navigation view © 2012 Telenav, Inc.
The content on the 3D Next Turn Map is explained below. Go to Follow Me map view Name of the street you will turn onto Directional heading © 2012 Telenav, Inc.
Navigation Toolbar Options Tap the navigation screen while in the Follow Me map view to call up the bottom toolbar and other navigation options. These are described in the sections below. When you arrive at your destination, choose Exit on the bottom toolbar. Route Tap the navigation screen to call up the toolbar and then choose Route for the following options. © 2012 Telenav, Inc.
Turns This screen shows a text listing of every turn for this navigation session from your starting location to your destination, along with mini turn icons. Tap on a line to view a turn-by-turn map of that segment along the route. © 2012 Telenav, Inc.
Map The entire route from your starting location to your destination is drawn on a map, complete with the latest traffic alerts and traffic flow information. The route is displayed as a blue line connecting the Start and Finish flags. Use a pinching motion to zoom in and out of the map. Slide your finger along the map to pan. To go back to the Navigation screen, choose Navigation on the bottom toolbar. © 2012 Telenav, Inc.
Places Use the Places menu to find the desired locations along your navigation route. For example, find every bank on your route between San Francisco and Sacramento. After you have entered a keyword for your search or selected from the available categories, you have the following search options: Up Ahead – Find points of interests along the route near your current location. Near Destination – Find points of interest near your destination. © 2012 Telenav, Inc.
The results screen displays either the number of miles from your current location (if you chose Up Ahead), or the number of miles from your destination (if you chose Near Destination). Select a place from the Search Along list to get driving directions from your current location to that place. to view the points of interest on a Choose the Map icon map along your route.
Exit End the navigation session. © 2012 Telenav, Inc.
9. Maps Menu The Maps screen shows your current location. You can zoom in or out using the and finger. © 2012 Telenav, Inc. buttons, or by pinching the screen.
Map Menu Options The follow graphic explains the interactions on the Maps screen from the Maps & Traffic menu. To get a map for a different area, type in an address or business in the top Search toolbar. Search for new map of address or business Zoom in Show/hide traffic Show/hide satellite map © 2012 Telenav, Inc.
Check Traffic & Traffic Cameras In the Maps menu, you can check traffic conditions around a certain area. 1. Choose Maps on the toolbar. The map of your location appears. 2. Choose Layers >> Traffic to show or hide traffic. Traffic alerts, as well as traffic flow information, are then shown on the map. and , or by pinching the NOTE: You can zoom in or out using screen. If no traffic information appears on the map, try zooming out to show a larger area.
The following are some icons you may see depicting different types of incidents: Accident Congestion Construction Incident or events © 2012 Telenav, Inc.
Other Ways to View a Map There are several other ways in which you can view a map and traffic information: 1. From the “Map” option for Favorites and Recents in the Drive menu. For example, from the Dashboard, select Drive >> Favorites >> choose the arrow next to the Favorite View Map. © 2012 Telenav, Inc.
2. From the “Map” option for any location that you have found using the Places search. For example, from the toolbar, select Places. Search the categories for your desired location, and then select the Map option on the location’s Details page. © 2012 Telenav, Inc.
10. Places Menu The Places menu provides you with a few different ways to find the addresses and phone numbers of businesses such as restaurants, hotels, gas stations, and parking lots or garages. After you choose a search option, a list of businesses will appear. These businesses will be near your current position or near the location you chose.
To use the Places feature, do the following steps: 1. From the Home Screen, choose Places. 2. Search for a business in the following ways: Choose a category from the icons. Choose the Search bar to type in keywords. Choose More to search through an extensive category list. © 2012 Telenav, Inc.
3. A list of nearby results will be displayed, typically showing a sponsored listing at the top of the list. For most searches, the results will be ordered by “Best Match,” which is a combination of distance and rating. You can also change this to sort by “Distance,” by “Rating.” NOTE: If you choose Food/Coffee or Gas, a list of options will appear before any results are displayed. 4. Make a selection from the list. © 2012 Telenav, Inc.
5. The Results/Details screen appears with details about your selection. The screen shows: a) the name of the business, b) the distance from the search point, c) the street address, d) the phone number (if available), and e) user-submitted ratings and reviews for the business. 6. You can choose from the following options. Depending on the business that you view, not all of the options may be available.
(see “Share Address” on page 77). Search Nearby – Search for other business around this current address. © 2012 Telenav, Inc.
A quick-reference graphic of the Search Details screen is shown below: Save location to Favorites Return to Search Results list Get driving directions Read/write reviews Call location View map on Main tab View menus, deals, etc. on Extra tab Read/write reviews on Reviews tab View map of area © 2012 Telenav, Inc.
Define a Location You can choose to either search for the business either near your current location or near another location that you specify. 1. In the Search Results list, choose the Location icon . 2. The Select Location screen appears. Choose a new location to conduct your search. © 2012 Telenav, Inc.
Sorting Options You have a variety of options to sort your search results (this option may not be available for all searches). On the Search Results screen, choose the Sort button at the top-right of the results list. Sort by Best Match This is the default sorting option, which is a combination of distance and rating. Sort by Distance Sort the businesses by order of distance to your chosen location. Sort by Rating Sort the businesses by the amount of stars they received from user ratings.
Sponsored Results 1. Highlighted business names preceded by a letter indicate that more information is available in the Details screen. © 2012 Telenav, Inc.
2. The Sponsored Results (Details) screen shows business details and descriptions. The tabs you see may vary, depending on what is available for the business. Browse any deals or promotions that the business may be offering. View menus for restaurant searches. © 2012 Telenav, Inc.
Most Popular Category You can search for the most popular food/coffee places. 1. In the Places screen, choose Food/Coffee and then Most Popular. 2. The Most Popular search results screen displays items that are frequently given higher star ratings. By default, results are sorted by the number of points they have received (popularity). Items with no points or negative points are not displayed.
Search for Gas by Price You can search for the cheapest gas prices around your current location or another location that you specify. 1. Choose Places in the Home Screen. 2. Choose Gas, and then choose a fuel grade. © 2012 Telenav, Inc.
3. The Search Results screen displays with a list of gas stations sorted by price. © 2012 Telenav, Inc.
4. Choose a gas station to go to its Details screen. On the Main tab, you can map the address, share the address with a friend (see “Share Address” on page 77), or search for nearby businesses. © 2012 Telenav, Inc.
On the Gas Prices tab, you can view available gas prices. Map Results You can view your search results plotted on a map by choosing the Map icon on the Search Results screen. The Map Results screen can also be accessed when you choose Map on the Search Details screen (Main tab). © 2012 Telenav, Inc.
Use your finger to pan the map. Zooming out may allow you to view more results on the page. The follow graphic explains the interactions on the Map Results screen for a point-of-interest: Scroll through Search list Quick-search bar Drive to, call, or share address Show/hide traffic Show/hide satellite view © 2012 Telenav, Inc.
Share Address You can send addresses to friends as an email or text message (SMS). 1. In the business’s Search Details screen (Main tab), choose Share at the bottom of the screen. © 2012 Telenav, Inc.
2. Choose either the “Email” or “SMS” (text message) option. © 2012 Telenav, Inc.
Search Nearby Search for nearby businesses from the Places menu. © 2012 Telenav, Inc.
Ratings and Reviews The star ratings under certain businesses indicate ratings and reviews submitted by other users. You can also submit your own rating and review for businesses. © 2012 Telenav, Inc.
Submit Your Own Rating and Review 1. In the Search Results screen, select a location. 2. In the Details screen, choose the Reviews tab, and then choose Write Review. © 2012 Telenav, Inc.
3. On the next screen, choose a rating from 1 to 5 stars and enter optional comments. NOTE: If you choose the Write Review option for a location that you have already rated, the original rating is displayed by default. If you submit a modified rating, the old rating is excluded from the average and replaced with the new rating, and the number of ratings remains the same. © 2012 Telenav, Inc.
11. Extras The Extras menu lets you search for movie listings and check your local weather conditions. You can also purchase different voices for the navigation audio announcements (when available), as well as different car icons for the navigation screen. Scout is constantly adding fun and useful new features, so be sure to check back often to see what’s available. © 2012 Telenav, Inc.
Apps Movies Choose Extras >> Apps tab >> Movies. You have the following options: Theaters tab – Select a theater to browse available movies. Theaters are listed by closest distance to you. Movies tab – View an alphabetical listing of movies. Choose the Back dates. or Forward arrows to scroll through different You can change your search location by choosing the Change Location icon at the upper-right of the screen. © 2012 Telenav, Inc.
Search by Theaters On the Theaters tab, choose a theater to view a list of available movies, show times, and run times. © 2012 Telenav, Inc.
Search by Movies On the Movies tab, choose a movie to view a synopsis and a list of the closest theaters where the movie is showing. You can also view movie duration and star rating when available. © 2012 Telenav, Inc.
Weather Check the weather conditions for your current location or for another location that you select. You can also see the extended weekly forecast. 1. Choose Extras >> Apps tab >> Weather. 2. The weather condition for your current location is displayed, along with the forecast for the next six days. 3. Choose the Change Location icon location. © 2012 Telenav, Inc.
Cars By default, the icon representing your car during navigation is a blue arrow. You can personalize your navigation experience by choosing a different car icon. 1. Go to Extras >> Cars. 2. Choose a car icon from the list. © 2012 Telenav, Inc.
My Account In the upper-right-hand corner of the Extras menu, choose the Settings icon and then Account to view your User ID and PIN. © 2012 Telenav, Inc.
Settings In the upper, right-hand corner of the Extras menu, choose the Settings icon and then Settings to adjust your app preferences. Home Address In Menu >> Settings >> Home Address, you can enter or edit a home address. This option appears in the Drive menu for quick selection. © 2012 Telenav, Inc.
Work Address In Menu >> Settings >> Work Address, you can enter or edit a work address. This option appears in the Drive menu for quick selection. Region Select a region for navigation maps. Currently, the Scout application only works in North America. Distance Units Choose Miles/Feet or Kilometers/Meters for display. Route Settings Choose Fastest, Shortest, Avoid Highway, or Pedestrian. By default, all routes are “Fastest” to minimize traffic delays.
Map Colors Choose from Auto, Daytime, or Nighttime. Nighttime colors have greater contrast to let you better see the navigation screen in the dark. Choose “Auto” to have the navigation maps switch to Daytime and Nighttime colors based on your location. Back Light Choose Always On or Device Default. About Go to Menu >> About to find important information about your Scout account such as the version number you are using.
12. Suspending Scout Making a Phone Call from Scout You can Call In to a location that you have found in a Search such as a restaurant, a hotel, or a store. When available, tap the phone number in the Search Details screen for a business. © 2012 Telenav, Inc.
Taking an Incoming Call When you are using Scout and your phone receives an incoming call, your phone rings and displays a screen that gives you the option to Answer the call or Decline the call. If you decline the call, the Scout application resumes and continues with the function that you were using before the call came in. If you answer the call, Scout will be operating but “suspended.” After the call, Scout should resume from its suspended state. © 2012 Telenav, Inc.
Calendar and E-mail Events When a scheduled calendar event occurs, or an e-mail message arrives while you are using Scout, a pop-up notification will appear. You can interact with the Calendar or e-mail event by Opening it, or you can Dismiss it. If you Open the application associated with the notification, Scout will continue to run in the background. © 2012 Telenav, Inc.
13. Exiting Scout Press the Home key in the device to exit the application. Home key © 2012 Telenav, Inc.
14. Removing Scout You do not need to remove Scout if you are installing a new version, but if you choose to do so, you can remove the application directly from the device. 1. In the iPhone Main Menu, press-and-hold the Scout app until it starts to wiggle. 2. Choose the “x” to delete the app. NOTE: If you change your mind, simply press the Home key. © 2012 Telenav, Inc.
15. The Scout Website To access the general Scout website, go to www.scout.me. Access features such as: Route planning for planning a trip by entering the starting and destination addresses (this does not update information on your phone). Search Places such as restaurants, hotels, stores, government offices, etc. You can also get addresses, phone numbers, maps, and directions. Manage addresses in your Favorites lists and organize them into Lists. These lists can grow to an unlimited length.
Syncing with scout.me Sync your Scout account on your iPhone to view your Favorites on www.scout.me. 1. On the Dashboard, choose the FAVORITES-SCOUT.ME house ad. You will need to scroll down on the screen. NOTE: The Scout house ads will change from time to time, so be on the lookout for new content that may interest you. Effective 1/16/12, you can connect to your scout.me account from the Extras >> Settings >> Account screen on your iPhone if you have not done so already. © 2012 Telenav, Inc.
2. If you have already created a scout.me account through a web browser, choose Yes to log in. If not, choose No to create an account directly from your iPhone. © 2012 Telenav, Inc.
3. If you have chosen to create an account from your iPhone, enter the required information on the screen and choose Sync. You also have the option of logging in with your Facebook account. © 2012 Telenav, Inc.
4. The next screen confirms your iPhone-website connection with your scout.me account. Choose Back to app, then exit and re-launch the Scout application for the sync to take effect. © 2012 Telenav, Inc.
16. Feedback We are always striving to bring you a better product and welcome your feedback. Send us your suggestions, or let us know if you are encountering any issues. On the Dashboard, scroll down until you see the Feedback house ad. On the Feedback screen, enter any comments, and/or tap the choices on the screen to check them. Then choose Submit at the bottom of the page. © 2012 Telenav, Inc.
17. Error Conditions Account cancelled Your Scout account has been cancelled. Contact Scout Customer Support at 1-888-353-6284. Account not found You do not have a valid Scout account. Contact Scout Customer Support at 1-888-353-6284. GPS signal weak, Cannot get GPS signal, or No GPS data Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal.
Scout encountered an error Scout is having technical problems with the specific request that you made. This can be due to an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case, try to use a nearby address. Scout not available If you get an advisory message that Scout is not available, exit the application and then re-launch it. If the problem recurs, it may be due to a temporary server outage.
How long after I apply for the data service until I can use my Scout app? With data, you should be able to start using the Scout application right after it has been downloaded. Why do I get the “GPS Location Settings” prompt when I first launch the application? You need to turn on the Location settings so your GPS location can be detected, and for features such as navigation to work within Scout.
How accurate is the GPS? GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to less than 50 meters (approx. 164 ft). What are ideal conditions for GPS navigation? Ideally, a device with a GPS receiver needs a clear view of the sky, starting from about five to ten degrees above the horizon. Solid or massive obstructions can reduce accuracy or block GPS signals, and may cause extended initialization time (time to first GPS fix).
What happens if I’m using Scout for driving directions and I lose the GPS signal while driving across a bridge or through a tunnel or lose the GPS signal for some other reason? A “GPS Weak” icon will pop up on screen if the GPS signal is not clearly received by the device. Once you have clear GPS signal, the icon will disappear. If you deviate from your original route, a Reroute button appears on the Follow Me Map. Tap the button for an updated set of driving directions.
I added a number of places to my Favorites from my scout.me account online. Why don’t I see them on my iPhone? You need to sync your iPhone to your scout.me account. See “Syncing with scout.me” on page 99 for instructions. How do I delete my list of “Recents?” In the Recents screen of the Scout app, left-swipe across an address and choose Delete for an individual deletion, or simply choose the Delete All button at the bottom of the screen. © 2012 Telenav, Inc.
I noticed there are stars next to some restaurants I have viewed or saved. How is popularity rated? Popularity is calculated by the user-generated ratings, averaged by considering the scores of the ratings and the number of users that have rated the location. A location accrues points based on how many stars it is given by Scout users. When a location consistently achieves above-average ratings, its popularity count increases. Negative ratings lower the popularity count of the location.
20. Telenav Services Warranty The content and Java application services provided by Telenav is provided “as is” and “as available” without warranties of any kind, either expressed or implied, including but not limited to any warranties of merchantability or fitness for particular use, or non-infringement. You acknowledge that your use of the Telenav service is at your sole risk and you agree that the service and the information provided are without warranty of any kind by Telenav.
Telenav, Inc. 950 De Guigne Drive Sunnyvale, CA 94085 T: 408.245.3800 F: 408.245.0238 www.telenav.com © 2012 Telenav, Inc.
