TELES.
TELES.iTA/2TR Box Version 1.
The hardware and software described in this publication is protected by international copyright law. Use of the software is intended solely for the legitimate owner of a copy thereof after having registered with TELES AG. Unauthorized distribution or use may result in civil and criminal penalties and will be prosecuted. All rights reserved by TELES AG. The information in this publication has been compiled with great attention to detail.
TELES.iTA/2TR Box Table of Contents 1 FEATURES.........................................................................................................................1 2 PACKAGE CONTENTS ...................................................................................................2 3 INSTALLING THE TELES.ITA/2TR BOX ...................................................................3 3.1 ATTACHING TELES.ITA/2TR BOX .............................................................................4 3.
TELES.iTA/2TR Box 5.2.4 5.2.5 5.2.6 Deleting Personal CallBack Destination Numbers............................................... 20 Changing Callback Number for existing CallBack Code..................................... 20 Making a Personal CallBack Call......................................................................... 21 5.3 REMOTE ADMINISTRATION ........................................................................................ 22 5.4 LED DISPLAYS ......................................
Features The TELES.iTA/2TR Box The TELES intelligent Terminal Adapter TELES.iTA/2TR Box is an external unit that allows you to easily connect two analog terminal devices, such as conventional telephones or fax machines, to ISDN. Two standard analog TR ports (Tip&Ring) are provided for these devices on the one hand and a basic rate interface (BRI) for the ISDN line on the other. 1 Features The TELES.iTA/2TR Box does more than simply provide an ISDN interface for analog devices.
Package Contents 2 Package Contents Your TELES.iTA/2TR package is delivered with the following components: ❑ TELES.iTA/2TR Box ❑ ❑ 12 Volt external power supply Cable with RJ-45 plugs for the ISDN line ❑ Cable with RJ-11 plugs for analog devices ❑ User’s manual TELES.iTA/2TR Box Page 2 © 1998 by TELES AG Berlin, Version 1.30/iTA-eu/f/8.
Installing the TELES.iTA/2TR Box 3 Installing the TELES.iTA/2TR Box This chapter describes how to attach and configure your TELES.iTA/2TR Box. In order to successfully complete the installation; please follow the steps below: 1. Attach the external power supply’s power cord to the power jack of your TELES.iTA/2TR Box, and then plug the external power supply into an electric outlet. 2. Attach analog terminal devices to the TR ports at the back of the TELES.iTA/2TR Box. 3. Attach your TELES.
Installing the TELES.iTA/2TR Box 3.1 Attaching TELES.iTA/2TR Box 3.1.1 Attaching Power Supply First, attach the external power supply to your TELES.iTA/2TR Box by plugging the power cable into the power jack. Plug the power supply into an electric power outlet. The TELES.iTA/2TR Box then conducts a diagnostic self-test. During the test each LED will light up and the red power LED will remain lit. 3.1.
Installing the TELES.iTA/2TR Box 3.2 Required Settings for Operating TELES.iTA/2TR Box The TELES.iTA/2TR Box is set via a DTMF/“touch-tone” telephone (DTMF = Dual Tone Multi Frequency) attached to any port of the box. The telephone should also have a key (tone) and a # key (pound/flash). Please refer to documentation that came with your telephone to determine if your telephone is set to touch-tone dialing. If it isn’t, you should be able to switch it from dial pulsing to touch-tone dialing.
Installing the TELES.iTA/2TR Box 3.2.2 Assigning Call Numbers to TR Ports The TR ports are not pre-set to any call numbers. Consequently, your TELES.iTA/2TR Box will answer all incoming calls at both ports. If you assign a unique call number to each TR port, the attached device will only answer calls sent to that number. You will find the call numbers available for your ISDN line in the documents provided by your ISDN carrier.
Installing the TELES.iTA/2TR Box 3.2.3 Setting Service Indicator for Outgoing Calls The TELES.iTA/2TR Box and thus all terminal devices attached to it accept calls for all analog service indicators. Outgoing calls use the service indicator ‘telephony analog’. Thus it should be possible to establish connections to most usual terminal devices. Problems can arise for some fax machines attached to PBXs when they accept only calls that have the fax group 3 service indicator.
Installing the TELES.iTA/2TR Box 3.2.4 Changing Gain of TR Port Signals Command 09 allows you to change the signal gain of the individual TR ports. It has the effect of increasing or decreasing the volume of what you hear in the telephone.
Installing the TELES.iTA/2TR Box 3.2.5 Set Device ID Device IDs are only necessary when you operate several TELES devices together on a common ISDN line and want to use the special functions that the TELES.Family patent offers: comfortable call transfer, programming and telephoning through TELES.OnlinePowerPack. When you’ve attached only one device – that is only your TELES.iTA/2TR Box – on the ISDN line and do not use these features then the device ID is without meaning.
Using the TELES.iTA/2TR Box 4 Using the TELES.iTA/2TR Box 4.1 External Calls Unlike when using other private branch exchanges, you will hear the dial tone for an outside line as soon as you pick up the receiver. You do not have to dial for outside access. If both B channels are busy, or if the connection between the TELES.iTA/2TR Box and the ISDN line is interrupted, you will hear two short tones and a long pause. This indicates that for the time being you can only make internal calls. 4.
Using the TELES.iTA/2TR Box 4.5 Hold and Alternate You are conversing with one party and would like to briefly ask a third party a question, i.e. hold for enquiry. You can put the first party on hold by pressing the R key. You will then hear the dial tone and can now call the third party. After completing the call to the third party, you switch back to the first party by pressing the R key again. Switch back and forth between both parties, i.e. hold and alternate, by pressing the R key.
Using the TELES.iTA/2TR Box 4.6 Three-Party Conference A three-party conference is the simultaneous connection among three parties. Besides the telephone connected to the TELES.iTA/2TR Connection between A and B. C shall be involved in a conference. Box, the other two parties have to be external callers. A three-party conference with two internal and one external party is not possible. A receives dial tone after R-key is pressed and contacts C. R Ph.
Using the TELES.iTA/2TR Box 4.7 Call Transfer You can transfer a current conversation to a third party, by pressing the R key, calling the third party and then hanging up once that party answers. The TELES.iTA/2TR Box can A Connection between A and B B also wants to call C A presses R key, hears the dial tone and calls C. B is on hold until transferred only transfer calls from an internal party to an external party and vise-versa.
Using the TELES.iTA/2TR Box 4.8 Comfortable Call Transfer You can transfer a call internally to another party on the ISDN line or interface only if it also is an ISDN device, e.g. TELES.FON or another TELES box (see “Set Device ID,” page 9). A External connection between A and B B also wants to call C A and C are on the same ISDN line. A presses ** and the device ID of C. B is on hold until transferred. To transfer calls to internal ports on the TELES.BRI/2TR Box or to external numbers, e.g.
Configuring TELES.iTA/2TR Box Functions 5 Configuring TELES.iTA/2TR Box Functions Aside from the standard configurations, the TELES.iTA/2TR Box offers the following special functions: ❑ ❑ Call Forwarding Personal CallBack 5.1 Call Forwarding If a device is temporarily not available, you can forward the call to another number. The TELES.iTA/2TR Box supports unconditional call forwarding. All incoming calls will be routed immediately to the new device. The device originally called will not ring.
Configuring TELES.iTA/2TR Box Functions 5.1.2 Setting Call Forwarding with Destination only Using this method, you set call forwarding without entering the source number. Calls will be forwarded from the port at which you are activating the function. This function is not available, of course for remote administration. Enter the command sequence: 07 destination number# Example: All incoming calls are to be forwarded to the destination number 33221.
Configuring TELES.iTA/2TR Box Functions 5.1.5 Call Forwarding Examples In the following examples, telephones marked A and B are attached to TR ports 1 and 2 respectively. The TELES.iTA/2TR Box can forward incoming calls from a public telephone. A calls B A An incoming call from a public phone can be forwarded to another public phone. B B forwards to A It is not possible to call a phone (B) that is set to forward back to your phone (A). A forwards to B A B B forwards to A TELES.
Configuring TELES.iTA/2TR Box Functions 5.2 Personal CallBack Server The TELES.iTA/2TR Box offers an optimal Personal CallBack Server for making automatic collect calls. This is an ideal solution for situations in which you would like to have your telephone billed for calls made by family members, relatives, colleagues or even yourself when traveling. The caller first calls the access number of the TELES.iTA/2TR Box. After entering a code identifying the caller to the TELES.
Configuring TELES.iTA/2TR Box Functions 5.2.2 Access Number for Personal CallBack Server The access number is the telephone number you call when you want to use the Personal CallBack Server. Furthermore, this is the number to call if you want to configure the TELES.iTA/2TR Box remotely.
Configuring TELES.iTA/2TR Box Functions 5.2.3.2 Deleting To delete just a single CB number, enter a command sequence containing only the CB code without CallBack number. 8x PIN CB code x # Example: You wish to erase the third CB number. You would enter: 83 01234 98765 # To delete a CB code and number, enter a command sequence containing only the CB ID without CallBack code and number. 8x PIN # Example: You wish to erase the third CallBack. You would enter: 83 01234 # 5.2.
Configuring TELES.iTA/2TR Box Functions 5.2.6 Making a Personal CallBack Call This function activates the Personal CallBack Server so that it calls the number assigned to the CB codes. To have the Personal Call Back Server return your call, enter: 99 CB Code# Example: The following numbers have been set using the setting commands (see sections 5.2.2 and 5.2.3): the access number for the TELES.
Configuring TELES.iTA/2TR Box Functions 5.3 Remote Administration All the functions in column 4 marked by an ‘X’ in the “Summary of TELES.iTA/2TR Box Functions” on page 24 can be configured remotely via a telephone. To take advantage of this feature, call the access number for the Personal CallBack Server and then enter the command sequence of the function you would like to change. If you have not yet configured an access number, please refer to section 5.2.2 page 19.
Configuring TELES.iTA/2TR Box Functions 5.4 LED Displays There are four LEDs on the front of the TELES.iTA/2TR Box (see “Attaching TELES.iTA/2TR Box,” page 3): LED Color Display Function Indicates Power red on Power Supply is active Internal activity yellow on TELES.iTA/2TR Box is active Port 1 or Port 2 green off Device is inactive The TELES.iTA/2TR Box is properly attached to a power source.
Configuring TELES.iTA/2TR Box Functions 5.5 Summary of TELES.iTA/2TR Box Functions On the following page, you will find a table containing all available TELES.iTA/2TR Box functions. The table is divided into 8 columns. The columns have the following meaning: Column Heading Contents 1 An X indicates that the function applies only to a single TR port. To configure both ports, you must perform the configuration for each port separately. Name of the function.
1 Function Call numbers for the TR ports X Call forwarding off/on Call forwarding to destination number X X Access number for Personal CallBack Call forwarding setting X Changing gain of TR port signals Setting CB codes and CallBack numbers Changing CallBack numbers Command sequence Example *89*01234*01234# *90*00000*0123*01 234# *92*01234*2# Explanation If you want to operate several TELES.iTA/2TR Boxes on a single ISDN line, you must assign each box a unique device ID.
Configuring TELES.iTA/2TR Box Functions 5.6 PC Integration using TELES.OnlinePowerPack ISDN opens new dimensions for integrating telephony with computers. PC supported telephony is also quite simple with your TELES.iTA/2TR Box. All that you need is an ISDN board for your PC – e.g. a TELES.BRI board that also comes with appropriate software. The only prerequisite is that you attach this board to the same ISDN line as your TELES.iTA/2TR Box. PC with TELES.ISDN adapter & TELES.OnlinePowerPack TELES.
Configuring TELES.iTA/2TR Box Functions 5.6.1 TELES.ISDN Device Manager After you start the program, you will see the following window. In the Devices list box, you will see all the devices attached along with their device IDs, firmware versions and serial numbers. 5.6.2 Software Settings Select the TELES.iTA/2TR Box displayed from the list box by clicking it with the mouse. Click on the Change device setting button and you will then be prompted to enter the PIN.
Configuring TELES.iTA/2TR Box Functions On the General sheet, you can set the call number, the service indicator, and the signal gain for each port as well as the D channel protocol . On the Call Forwarding sheet, you can enter the call forwarding destination numbers for each port. You enable call forwarding by clicking on the active check boxes. When you check the internal (Port) option the call forwarding is to the other port and you must enter the port number as the destination number.
Configuring TELES.iTA/2TR Box Functions 5.6.3 Statistics The TELES.ISDN Device Manager not only allows you to easily configure your TELES.iTA/2TR Box, but also displays statistics. The statistics can only be accessed through the software. A counter for all incoming and outbound calls is maintained for each port. Additionally, the software displays the total charges for all outbound calls. The same information is displayed for all calls through the Personal CallBack Server.
Appendix 6 Appendix 6.1 Technical Data Technical data of TELES.iTA/2TR Box External power supply 12 Volt, 9 Watts Interference suppression complies to CE0188X Dimensions LWH [in mm] 133x143x38 D channel protocol DSS1 in point-to-multipoint lines. Max. no. of devices on each TR port 3 6.2 R key If your analog telephone is equipped with an R key, it will not function properly if it is set to ground. Pressing the key would terminate the current connection.
Appendix 6.3 Troubleshooting In case you do not hear a dial tone on your terminal device (i.e. telephone), you can help isolate the problem by going through the following steps: Does the status LED light up as soon as you lift the receiver? Yes No Your telephone is properly attached. But do check the cable to the ISDN line. Check that the RJ-11 cable is securely plugged into the TELES.iTA/2TR Box and the telephone. When you lift the receiver, you do not hear a dial tone.
Appendix 6.4 Customer Support International Help Desk Phone*) TELES Ireland Ltd. +353 (61) 716 716 Unit 3, Distribution Centre, Shannon Airport Free Zone, Co. Clare E-Mail Support: E-Mail Sales: IRELAND World Wide Web: support@teles.ie sales@teles.ie http://www.teles.ie Local Help Desks TELES AG Phone*) Dovestrasse 2–4 0190/871101 (3.63 DM/min Germany only) 10587 Berlin GERMANY Fax: World Wide Web: +49 (30) 399 28 01 http://www.teles.
Appendix 6.5 User Contract The TELES.iTA/2TR Box contains computer programs that are protected by copyright law. Illegal use of these programs may result in civil and criminal penalties. The accompanying user manual and the hardware supplied with the program are also protected by copyright law. As sole owner of these products, TELES reserves all proprietary rights of use. Warranty / Liability 1. The Seller gives the Buyer the guarantee to remedy a defect of the TELES.
Appendix 6.6 Glossary Term Explanation B channel Bearer Channel. An ISDN channel for data transmission allowing up to 64kbps. The Basic Rate Interface (BRI) consists of two such channels. Call forwarding A call that is directed to phone A is routed unconditionally to phone B. Every time a call is made to A, phone B rings instead. Call holding The ability to talk to a third party while still being connected to the first. The first party is said to be ‘on hold’.
Appendix Term Explanation Personal CallBack Feature allowing authorized callers to be called back by a Personal CallBack Server. The caller is then granted a line on which he or she can make calls that are charged to the telephone number of the Personal CallBack Server. PIN Personal Identification Number. Special numerical code which functions as a password. Provider Someone who offers services, such as Internet access, over public telephone lines.
Index 6.
