Operation Manual

Appendix
Page 32 © 1998 by TELES AG Berlin, Version 1.30/iTA-eu/f/8.02, Issue: June 1998
6.4 Customer Support
International Help Desk
TELES Ireland Ltd.
Unit 3, Distribution Centre,
Shannon Airport Free
Zone, Co. Clare
IRELAND
Phone
*)
[phone]
E-Mail Support: [e-mail]
E-Mail Sales: [e-mail]
World Wide Web: http://www.teles.ie
Local Help Desks
TELES AG
Dovestrasse 2–4
10587 Berlin
GERMANY
Phone
*)
0190/871101
(3.63 DM/min Germany only)
Fax: [phone]
World Wide Web: http://www.teles.de
TELES Benelux BV
De Lasso 70
NL-2371 GZ
Roelofarendsveen
THE NETHERLANDS
Phone
*)
0900 2027777 (105 cpm)
Fax: [phone]
World Wide Web: http://www.teles.nl
TELES Italia SRL
Via die Platani 6
I-20020 Arese (MI)
ITALY
Phone
*)
[phone]
Fax: [phone]
World Wide Web: http://www.telesitalia.it
*) Available Monday through Friday from 8.30 a.m. to 6 p.m.
Return Material Authorization (RMA)
Should it become necessary to return the product to TELES AG for any reason, please contact the
international support line to obtain a Return Material Authorization Number (RMA). Returned items will
only be accepted if a RMA has been visibly placed on the outside of the return package. The product
must be returned in suitable packing materials.
§ 6 Return of Goods
The return of goods shall be accepted only if the package clearly shows a Return Material Authoriza-
tion Number (“RMA Number”). Seller issues the RMA Number on Buyer’s written request, after a
careful examination of the right to return material. Returned products have to be properly packed.