User Guide User Guide 2.0 The latest version of the Wirecast Gear User Guide is available at: http://www.telestream.net/pdfs/user-guides/Wirecast-Gear-2-User-Guide.
Contents Preface 5 Introduction to Wirecast Gear 9 Introduction 9 Overview 9 Wirecast Gear Models 9 Features 10 Unpacking Wirecast Gear 10 Registering Wirecast Gear 11 Specifications 11 Operating System Specifications Software Specifications 11 Hardware Specifications 12 Wirecast Gear Panels 13 Introduction 13 Front Panel 13 Rear Panel 14 Rear Panel Differences Installation of Wirecast Gear 19 Introduction 19 Physical Mounting 19 Connections 20 16 11
Contents Using Wirecast Gear 23 Introduction 23 Getting Started 23 First Time Boot-up 23 Registration 24 Troubleshooting and Updating Wirecast Gear 27 Introduction 27 General 27 Drive Initialization 28 Windows Update Issues 29 Support for Wirecast Gear 31 Introduction 31 Obtaining Support | Information | Assistance 31 Return Merchandise Authorization (RMA) Procedure 33 Support and RMA Process 33 Regulatory Compliance Statements 35 Introduction 35
Preface Copyrights and Trademark Notices Copyright 2019 Telestream, LLC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, altered, or translated into any languages without written permission of Telestream, LLC. Information and specifications in this document are subject to change without notice and do not represent a commitment on the part of Telestream.
Preface Components may not be necessarily the same, but will be of equivalent operation and quality. Software Updates Except as may be provided in a separate agreement between Telestream and You, if any, Telestream is under no obligation to maintain or support the Software and Telestream has no obligation to furnish you with any further assistance, technical support, documentation, software, update, upgrades, or information of any nature or kind.
Preface THE POSSIBILITY OF THOSE DAMAGES, OR ANY REMEDY PROVIDED FAILS OF ITS ESSENTIAL PURPOSE. Further information regarding this limited warranty may be obtained by writing: Telestream, LLC 848 Gold Flat Road Nevada City, CA 95959 USA You can call Telestream, LLC via telephone at (530) 470-1300.
Preface
Introduction to Wirecast Gear Introduction This section presents an overview of Wirecast Gear models, features, etc., and how to unpack, setup, and register it. Specifications are also provided. Topics Overview Unpacking Wirecast Gear Registering Wirecast Gear Specifications Overview Wirecast Gear is an integrated solution for live production, streaming, video ingest and more. It is designed to provide an easy to operate experience and is based on a standard Windows personal computer.
Introduction to Wirecast Gear Unpacking Wirecast Gear Note: Additional encodes possible but may require reduced workflow. Features • Windows 10 IoT Enterprise LTSC 64-bit OS • 4 Port (SDI or HDMI) high quality video ingest (5 ports on Gear model 420) • Wirecast Pro • Convertible mini case with rubber feet for table-top use and included rackmount brackets for installing in approved flight/transport cases or in-place rack configurations.
Introduction to Wirecast Gear Registering Wirecast Gear Shipping Container Contents Each Wirecast Gear box contains the following: • Wirecast Gear computer • Wireless Keyboard/Mouse combo • Power cord • Plastic bag Registering Wirecast Gear Registering your Wirecast Gear system is a requirement to gain access to your licensed copies of Telestream-bundled software.
Introduction to Wirecast Gear Specifications • Telestream Switch application software • NewBlueFX Titler Live Hardware Specifications • Intel Core XEON E-2176G 12M Six Core 3.7GHz/4.7GHz Turbo • Intel UHD Graphics 630 (model 310/320) • NVIDIA QUADRO (model 420) • Memory - 16GB DDR4 Dual Channel Memory • System Drive - M.
Wirecast Gear Panels Introduction The following topics describe the Wirecast Gear front and rear panels. Note: Please do not make any connections just yet. First, read the panel and connector descriptions and then proceed to the Installation of Wirecast Gear topic for steps to install and connect to the unit. Wirecast Gear is available in HDMI and SDI configurations. Both configurations share the same front panel features, but each configuration has a unique rear panel.
Wirecast Gear Panels Rear Panel USB 3.0 Ports The USB 3.0 port supports the USB 3.0 specification and is compatible to the USB 2.0/1.1 specification. Use this port for USB devices. Line Out) Use this output for headphones or a speaker system. Mic In Use this input for Microphones. Many live producers choose to use a USB-based external audio configuration with either a simple A/D device with professional connectors or a full audio mixer panel for tactile control of audio levels.
Wirecast Gear Panels Rear Panel RJ45 LAN Ports Two GbE RJ45 ports. These Gigabit Ethernet LAN ports provides Internet connection at up to 1 Gbps data rate. The following describes the states of the LAN port LEDs. DVI-D Port The DVI-D port conforms to the DVI-D specification and supports a maximum resolution of 1920x1200@60 Hz (the actual resolutions supported depend on the monitor being used). Connect a monitor that supports DVI-D connection to this port. (This port is disabled on 400 series Gear units.
Wirecast Gear Panels Rear Panel Differences Rear Panel Differences Depending on the Wirecast Gear model, four HDMI inputs (model 310), four SDI inputs (models 320), or four SDI inputs and 4 Display Ports (model 420) are provided on the right side of the rear panel. The location and numbering of inputs are shown below.
Wirecast Gear Panels Rear Panel Differences Model 320 rear panel with SDI only SDI 1 SDI 2 SDI 3 SDI 4 Model 420 rear panel with DP and SDI DP 1 SDI 1 SDI 1 DP 2 SDI 2 SDI 2 DP 3 SDI 3 SDI 3 DP 4 SDI 4 SDI 4 Connect the inputs to your video sources, such as cameras, DVD players, computers, editors, graphics cards, and other devices that produce a video output that you want to use as an input for live production.
Wirecast Gear Panels Rear Panel Differences
Installation of Wirecast Gear Introduction This section shows you how to install Wirecast Gear. This includes physical mounting and wireless connections. Note: Before installing Wirecast Gear, read through the section on Wirecast Gear Panels. Topics Physical Mounting Connections Physical Mounting Wirecast Gear comes configured for table-top use with pre-attached feet.
Installation of Wirecast Gear Connections Connections To make connections to your Wirecast Gear system, refer to Wirecast Gear Panels for connector functions and locations, and then follow these steps. Note: The Wirecast Gear system is configured to work with up to three displays. 1. If available, plug a network cable into one of the available RJ45 Ethernet jacks. Note: After it is powered on, Wirecast Gear will attempt to automatically connect to your installed network configuration (via LAN).
Installation of Wirecast Gear Connections 6. Insert the USB dongle into a USB port on the front or back of the Wirecast Gear box. Front USB ports Rear USB ports 7. Turn the keyboard and mouse on, using the power switch on each. 8. After all connections have been made, plug in the attached power cord to provide power to the unit. For input power requirements, see Specifications. 9. Turn on Wirecast Gear unit by pushing the power button on the front.
Installation of Wirecast Gear Connections
Using Wirecast Gear Introduction This section shows you how to get started using Wirecast Gear and what to do when you boot up for the first time. Topics Getting Started First Time Boot-up Registration Getting Started To get started using Wirecast Gear, follow these steps: 1. If you aren’t familiar with Wirecast, read the Wirecast User Guide. You can download it from the Telestream web site at: http://www.telestream.net/telestream-support/wire-cast/help.htm 2.
Using Wirecast Gear Registration 4. Configure a second keyboard (if you have one), otherwise select Skip. 5. Accept the Windows 10 license agreement. 6. Sign in using your Microsoft account. Note: If you do not have an account and do not want to create one, click Domain Join Instead. 7. Enter a user name. 8. Enter (and re-enter) a password. 9. Provide answers to three security questions, as prompted. 10. Respond to the “Do more across devices” prompt. 11. Select Accept to choosing privacy.
Using Wirecast Gear Registration When the registration form from the Telestream website displays in your browser, enter the required information, check the I’m not a robot box (and respond accordingly), then click Register.
Using Wirecast Gear Registration After you have successfully registered Wirecast Gear, you will be provided with three license keys for: Wirecast Pro, Switch Player and NewBlue Titler Live. Use these keys to license these products, which are provided with Wirecast Gear. Note: The licensees shown above are not valid license numbers.
Troubleshooting and Updating Wirecast Gear Introduction This section shows you how to troubleshoot Wirecast Gear and how to get updates Topics General Drive Initialization Windows Update Issues General If your Wirecast Gear computer does not operate as expected, the following tips may provide assistance. CAUTION: Wirecast Gear is a sealed device, with no serviceable parts and no internal peripheral bays.
Troubleshooting and Updating Wirecast Gear Drive Initialization Drive Initialization If you have received a Wirecast Gear unit and it is missing the secondary hard drive in Windows, but you can see it in Disk Management (right click on the start button, choose disk management), the drive is just in need of initialization. To do this, follow these steps: 1. Open Disk Management, right click the partition you need to format (partition D), then select Format. 2.
Troubleshooting and Updating Wirecast Gear Windows Update Issues Your drive is now accessible in Wirecast and Windows. Windows Update Issues If you receive an question mark (?) with a yellow exclamation mark next to the capture devices, you may be experiencing a Microsoft Windows update issue. Question Mark Microsoft issued a statement updates will cause Windows computers (including Wirecast Gear) to lose their drivers to capture devices.
Troubleshooting and Updating Wirecast Gear Windows Update Issues
Support for Wirecast Gear Introduction This section shows you how to obtain customer support for Wirecast Gear and how to make returns. Topics Obtaining Support | Information | Assistance Return Merchandise Authorization (RMA) Procedure Obtaining Support | Information | Assistance Support options for your Wirecast Gear are listed and briefly described below. Provide your organization name, and contact information, and the serial number of the affected unit.
Support for Wirecast Gear Obtaining Support | Information | Assistance Support Resources Details and Contact Information Reseller Support If you purchased your Wirecast Gear from a reseller and did not also purchase GearCare Premium Support, please contact your reseller for product support. Telestream Wirecast Gear Support Customers who bought Wirecast Gear directly from Telestream may request support as outlined below. • Support Web Site: http://www.telestream.
Support for Wirecast Gear Return Merchandise Authorization (RMA) Procedure Return Merchandise Authorization (RMA) Procedure If your Wirecast Gear needs service of any kind, see Obtaining Support | Information | Assistance on the previous page for contact information. If you are instructed by Telestream Support to return your Wirecast Gear, follow the procedure below. Please do not return a Wirecast Gear unit unless you receive an RMA number from Telestream first.
Support for Wirecast Gear Return Merchandise Authorization (RMA) Procedure
Regulatory Compliance Statements Introduction This section presents the Regulatory Compliance Statements for the Wirecast Gear models 310, 320 and 420.
Regulatory Compliance Statements Introduction Appendix – Safety & Compliance Federal Communications Commission (FCC) Compliance Notices Class A Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory Compliance Statements Introduction Declaration of Conformity Marking by this symbol indicates compliance with the Essential Requirements of the EMC Directive of the European Union 2014/30/EU. This equipment meets the following conformance standards: Safety EN 60 : 20 " " " " (T-Mark License), IEC 60 : 20 " " (CB Scheme Report/Certificate) Additional licenses issued for specific countries available on request.
Regulatory Compliance Statements Introduction Translated Warning and Caution Messages The following caution statements, warning conventions, and warning messages apply to this product and manual. Before Operation Please Read These Instructions Warning! Read and follow all warning notices and instructions marked on the product or included in the documentation. Avertissement! Lisez et conformez-vous à tous les avis et instructions d'avertissement indiqués sur le produit ou dans la documentation.
Regulatory Compliance Statements Introduction Warning! Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Avertissement! Ne bloquez aucune ouverture de ventilation. Suivez les instructions du fabricant lors de l'installation. Warnung! Die Lüftungsöffnungen dürfen nicht blockiert werden. Nur gemäß den Anweisungen des Herstellers installieren. ¡Advertencia! No bloquee ninguna de las aberturas de la ventilación.
Regulatory Compliance Statements Introduction Warning! Disconnect the external AC power supply line cord(s) from the mains power before moving the unit. Avertissement! Retirez le ou les cordons d’alimentation en CA de la source d’alimentation principale lorsque vous déplacez l’appareil. Warnung! Trennen Sie die Wechselstrom-Versorgungskabel vom Netzstrom, bevor Sie das Gerät verschieben.
Regulatory Compliance Statements Introduction Warning! Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Regulatory Compliance Statements Introduction Warning! Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the device. Avertissement! Protégez le cordon d'alimentation pour que l'on ne marche pas dessus ou qu'on le pince, en particulier au niveau des prises mâles, des réceptacles de convenance, et à l'endroit où il sort de l'appareil.
