User's Manual

EcoWave
Installation
Guide
Telkonet,
Inc.
Troubleshooting
10200 W. Innovation Dr., Ste. 300
Revision 9
Milwaukee
, WI 53226
Page
14
(800) 380
-
9640
www.telkonet.com
Troubleshooting
Issues Configuring Firmware
Problem
Potential Cause
Potential Solution
The
EcoInsight/
EcoSource says
cmd
not found after entering a zb
command.
Backspace was used while typing
the zb command.
Re
-
enter the
zb
command without
using backspace.
The channel was not set to the
value I entered.
The channel you
entered was
below 11 or above 26.
Re
-
enter the
zb
command.
Recommended channels are 15, 20,
25, and 26.
Backspace was used while typing
the zb command.
Re
-
enter the
zb
command without
using backspace.
The PAN was not set to the value I
entered.
The PAN
you entered was not
specified in hexadecimal.
Re
-
enter the
zb –p
command,
ensuring you preface the PAN value
with 0x, such as 0x201.
Backspace was used while typing
the zb command.
Re
-
enter the
zb
command without
using backspace.
The ShortAdd shows the default
value of 0xFFFF.
The
EcoInsight/
EcoSource and
EcoConnect are not configured
with the same channel.
Verify and re
-
enter the channel
value into the
EcoInsight/EcoSource.
The EcoInsight/ EcoSource and
EcoConnect are not configured
with the same PAN.
Verify and re
-
enter the PAN value
into the EcoInsight/EcoSource.
The EcoInsight/ EcoSource cannot
communicate with the EcoConnect
due to interference.
Reconfigure the
EcoInsight/EcoSource and
EcoConnect to use a different
channel. Recommended channels
are 15, 20, 25, and 26.
EcoSource:
After entering the join
code, the EcoSource LED does not
blink a "Red, Red, Green"
sequence.
EcoInsight: After entering the join
code, the EcoInsight does not
display the two horizontal bars
appear above "Room Temp".
The join code was not entered
properly.
Verify and re
-
enter the join code
into the EcoInsight/EcoSource.