User's Manual

EcoSense+ IOM Guide Telkonet, Inc.
For Use With Firmware V. 2.x 20800 Swenson Drive, Suite 175
Troubleshooting Waukesha, WI 53186
Revision 2 [phone]
Page 9 www.telkonet.com
Troubleshooting
Problem Potential Cause Potential Solution
“Service Sensor” appears on
thermostat.
One or more sensors have
lost association to the
thermostat.
Dispatch Maintenance to the room. Re-associate
all sensors via procedures.
Replace the batteries in all sensors within the
room.
For wireless installations, ensure the EcoSense+
is mounted with a direct line-of-sight to the
thermostat. The line-of-sight should not be
obstructed by grills, registers, or spinning fan
blades.
For wired installations, evaluate the wiring
between each sensor and the thermostat.
Occupant reports HVAC
shuts down while they sleep.
Sensor is not accurately
detecting occupancy. This is
typically seen in
deployments where the bed
placement within the room
was changed after
installation.
Ensure the EcoSense+ is aimed towards the bed.
Ensure the EcoSense+ is mounted within 12 feet
of the bed.
Ensure the EcoSense+ is mounted with a direct
line-of-sight to the bed. The line-of-sight should
not be obstructed by grills, registers, or spinning
fan blades.
For spacious rooms, consider adding an
additional EcoSense+ sensor.