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Table Of Contents

Troubleshooting

EcoGuard Installation Guide

Revision: 6

10

Troubleshooting

Issues Associating the EcoGuard with an EcoInsight or EcoWave

Problem

Potential Cause

Potential Solution

After pressing the EcoGuard’s

pushbutton with a paperclip, the

EcoGuard LED blinks green.

The EcoGuard cannot find an

EcoInsight or EcoView in Learn

mode on the ZigBee™ network.

Reactivate Learn mode on the

EcoInsight or EcoWave and try

again.

After pressing the EcoGuard’s

pushbutton with a paperclip, the

EcoGuard LED is solid red.

The EcoGuard associated with the

EcoInsight or EcoWave, but has lost

connection.

Verify the EcoInsight or EcoWave

has power.

Reassociate the EcoGuard with the

EcoInsight or EcoWave.

Issues Associating the EcoGuard with an EcoView Occupancy Sensor

Problem

Potential Cause

Potential Solution

After pressing the EcoGuard’s

pushbutton with a paperclip, the

EcoGuard LED blinks green.

The EcoGuard cannot find an

EcoView in Learn mode on the

ZigBee™ network.

Press the association button on the

EcoView and try again.

After pressing the EcoGuard’s

pushbutton with a paperclip, the

EcoGuard LED is solid red.

The EcoGuard associated with the

EcoView, but has lost connection.

Replace the batteries in the

EcoView.

Reassociate the EcoGuard with the

EcoView.