User Manual

145
A.2 FAQ
Q1: I cannot access the web UI of the router after entering tendawifi.com or 192.168.0.1. What should I do?
A1: Try the following solutions and log in again:
- Ensure that your Ethernet cable with internet connectivity is plugged into the WAN port of the router
rather than a LAN port.
- Ensure that your wireless device is connected to the router’s SSID.
- Ensure that your wired device is connected to port 1, 2 or 3 of the router properly by Ethernet cable.
And the device is also set to Obtain an IP address automatically and Obtain DNS server address
automatically.
- Ensure that tendawifi.com is entered correctly, or you can try logging by entering 192.168.0.1.
- Clear the cache of your web browser or replace the web browser, and try logging in again.
- Disable the firewall of your computer or replace the computer, and try logging in again.
- If the problem persists, reset your router and try logging in again.
Q2: How to choose my connection type?
A2: You can choose your internet connection type based on the following table or by consulting your internet
service provider (ISP).
Internet connection
media
Internet
connection type
Description
Telephone line/Ethernet
cable
PPPoE
You need to double-click and enter a PPPoE user name
and password to set up a dial-up connection.
TV cable/Ethernet cable
Dynamic IP
address
You can access the internet after connecting to an upstream
router or a cable TV.
Ethernet cable/Optical
fiber
Static IP address
You are assigned a static IP address, a subnet mask, a default
gateway address, and DNS server address for accessing the
internet.
Q3: I cannot access the internet after configuring internet settings. What should I do?
A3: Try the following solutions and log in again:
Log in to the web UI of the router, and check your router’s connection status on the Internet Status page.
- If your router is connected to the internet successfully as the figure shown below, try the following
solutions: