Quick Installation Guide

ManualsBrandsTenda ManualsComputers & AccessoriesAC1200 Dual Band Gigabit WiFi Router

Modem

WPS/RST

POWER

IPTV/3

WAN

WPS/RST

POWER

IPTV/3

WAN

II. Connect your devices to the new router

III. Set up the new router for internet access

Tenda_XXXXXX

I. Connect your router

Internet

Ethernet cable

WPS/RST

POWER

IPTV/3

WAN

Dual Band Gigabit WiFi Router

Quick Installation Guide

AC19/AC23

(AC23 is used for illustration in this guide)

If you want to copy the PPPoE user name and password from your original router, start from Step 1. Otherwise, start from Step 2.

Step 1: Import your PPPoE user name and password from

your original router.

1. Power on your original and new routers.

2. Connect the WAN port of the original router to a LAN port (port 1, 2,

3, and IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) of the new router

using an Ethernet cable.

3. When the WAN and LAN LED indicators of the new router turn solid

on for 3 seconds after blinking fast, the PPPoE user name and

password are imported to your new router successfully.

4. Remove the original router.

Ethernet cable

Power

New router

Original router

WAN

Step 2: Connect your new router to the internet.

Power

WAN

Ethernet jack

1. Power on the new router.

2. Connect the WAN port of the new router to the LAN port of

your modem or the Ethernet jack using an Ethernet cable. The

WAN LED indicator lights on.

Method 1: Connect your WiFi-enabled device (such as a smart

phone) to the new router’s WiFi network using the

SSID labeled on the bottom of the router. There is no

WiFi password by default.

Method 2: Connect your wired device (such as a computer) to a

LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2,

PTV/3 for AC23) of the router using an Ethernet cable.

The LAN LED Iindicator lights up.

1. Start a web browser on a device that has connected

to the router, and visit tendawif i.com.

2. Click Start. 3. The router detects your internet connection type

automatically. Set required parameters and click

Next.

• Wireless router * 1

• Power adapter * 1

• Ethernet cable * 1

• Quick installation guide * 1

Package contents

For product or function details, please visit www.tendacn.com

tendawif i.com

4 . Customize your WiFi name (SSID), WiFi password and

the login password as needed, and click Next.

Done.

If you cannot log in to the web UI of the router, refer to

Q1 in FAQ.

Tip

The WiFi password is used to connect to the WiFi

network, and the login password is used to log in to the

web UI of the router.

Note

Tips

Quick Setup Wizard

Start

Tenda Router

WiFi Settings

Tenda_XXXXXX

WiFi password of 8-32 characters

Not Required

Set the WiFi password as the login password of the

admin account.

Not Required

Skip

Please select your connection type.

As detected, your connection type may be: PPPoE

ISP Password:

Connection Type:

ISP User Name:

Import PPPoE user name and password

from the original router.

Enter the user name from your ISP .

Enter the password from your ISP .

PPPoE

You’re all set! You can now connect to

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To change settings of other features,click the "More" button below.

Jack, ports and buttons

WPS: Press the button of the router for 1 to 3 seconds. Within 2

minutes, enable the WPS function of the other WPS-supported

device to establish a WPS connection.

Reset: When the SYS LED indicator blinks, hold the button down

for about 8 seconds, release it when all the LED indicators blink

once.

DescriptionJack/Port/Button

Power jack.

Used to connect to the included power adapter.

POWER

WPS/RST

WAN

1/2

IPTV/3

Used to start the WPS negotiation process, or to reset the router.

Used to connect this router to the internet.

They are LAN ports used to connect to the wired devices such

as computers or switches.

By default, it is a LAN port.

If the IPTV function of the router is enabled, it serves only as an

IPTV port used to connect to a set-top box.

WPS: Press the button of the router for 1 to 3 seconds. Within 2

minutes, enable the WPS function of the other WPS-supported

device to establish a WPS connection.

Reset: When the SYS LED indicator blinks, hold the button down

for about 8 seconds, and release it when all the LED indicators

blink once.

LED indicators

LED indicator

SYS

Status Description

Solid on

Blinking

O

WAN

LAN

WiFi

Solid on

Blinking

O

Solid on

Fast blinking

for twice

O

Solid on

Fast blinking

Slow blinking

O

The router works properly, but fails to connect to

the internet.

The system is faulty.

The WAN port is connected properly, but no data

is being transmitted

Data is being transmitted over the WAN port.

The WAN port is disconnected or improperly

connected.

At least one LAN port is connected properly.

A new wired device is connected to the router.

No device is connected to any LAN port of the

router properly.

At least the 2.4 GHz or 5 GHz WiFi network is enabled.

Data is being transmitted wirelessly.

The router is performing WPS negotiation.

Both 2.4 GHz and 5 GHz WiFi networks are disabled.

This LED is reserved.

The router is starting.

If the indicator still lights solid on after the router

completes startup, it indicates that the router is

connecting to the internet successfully.

CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause

radio interference, in which case the user may be required to take adequate

measures.

Operations in the 5.15-5.25GHz band are restricted to indoor use only.

This equipment should be installed and operated with minimum distance 20cm

between the device and your body.

The mains plug is used as disconnect device, the disconnect device shall remain

readily operable.

NOTE: (1) The manufacturer is not responsible for any radio or TV interference

caused by unauthorized modications to this equipment. (2) To avoid

unnecessary radiation interference, it is recommended to use a shielded RJ45

cable.

Declaration of Conformity

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio

equipment type AC23 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following

internet address: http://www.tendacn.com/en/service/download-cata-101.html

Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio

equipment type AC19 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following

internet address: http://www.tendacn.com/en/service/download-cata-101.html

Operating Frequency:

2.4 GHz: EU/2400-2483.5MHz (CH1-CH13)

5 GHz: EU/5150-5250MHz (CH36-CH48)

EIRP Power (Max.):

2.4 GHz: 19.86 dBm

5 GHz: 22.96 dBm

Software Version: V16.03.07.XX

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is

encouraged to try to correct the interference by one or more of the following

measures:

— Reorient or relocate the receiving antenna.

— Increase the separation between the equipment and receiver.

— Connect the equipment into an outlet on a circuit dierent from that to which

the receiver is connected.

— Consult the dealer or an experienced radio/TV technician for help.

The device is for indoor usage only.

Operation is subject to the following two conditions: (1) this device may not

cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Radiation Exposure Statement

This device complies with FCC radiation exposure limits set forth for an

uncontrolled environment and it also complies with Part 15 of the FCC RF Rules.

This equipment should be installed and operated with minimum distance 20cm

between the device and your body.

Caution:

Any changes or modications not expressly approved by the party responsible

for compliance could void the user's authority to operate this equipment.

This transmitter must not be co-located or operating in conjunction with any

other antenna or transmitter.

Operating frequency: 2412-2462MHz, 5150-5250MHz, 5725-5850MHz

NOTE: (1) The manufacturer is not responsible for any radio or TV interference

caused by unauthorized modications to this equipment. (2) To avoid

unnecessary radiation interference, it is recommended to use a shielded RJ45

cable.

Q1: I cannot log in to the web UI of the router after entering

tendawif i.com, what should I do?

A1: Try the following solutions and log in again:

• Ensure that tendawif i.com is entered correctly in the address bar of the

web browser, or you can try entering 192.168.0.1.

• If you use a WiFi-enabled device to log in to the web UI of the router,

ensure that it is connected to the router’s SSID, and mobile data (if any) is

disabled.

• If you use a computer to log in to the web UI of the router, ensure that it is

connected to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3

for AC23) of the router properly by an Ethernet cable. And it is set to Obtain

an IP address automatically and Obtain DNS server address automatically.

• Replace the web browser.

• Reset the router.

Q2: I cannot access the internet after the conguration, what should I do?

A2: Try the following methods:

• Check if the WAN port of the router is connected properly, and the WAN

LED indicator is solid on or blinking.

• Check if the SYS LED indicator blinks, log in to the web UI of the router,

and navigate to the Internet Settings page, follow the on-screen

instructions to solve it.

• If your wired devices cannot access the internet:

– Check if your computer is connected to port a LAN port (port 1, 2, 3, and

IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) properly.

– Check if your computer is set to obtain an IP address automatically

and Obtain DNS server address automatically.

• If your WiFi-enabled devices cannot access the internet:

– Check if your WiFi-enabled devices are connected to the WiFi network of

the router with the SSID you set.

– Change your WiFi name and WiFi password on Wireless Settings page.

Then try again.

Q3: How to reset the router?

A3: When the SYS indicator lights on or blinks, hold down the WPS/ RST

button for about 8 seconds. Release it when all the LED indicators

blink once. The router is reset successfully.

Q4: How to change my WiFi names and passwords?

A4: Log in to the web UI of the router on your wired or WiFi-enabled

device, navigate to Wireless Settings > WiFi Name & Password

Page, and customize your WiFi names and passwords.

Q5: Why cannot my phone f ind 5 GHz signal?

A5: Only devices supporting 5 GHz signal can nd and connect to the

5GHz network.

By default, the WiFi name for 2.4 GHz is the same with 5 GHz. To change it,

please follow the instructions in Q4.

FAQ

IV. Access the internet

WiFi-enabled devices: Connect your WiFi-enabled

devices to the WiFi network of the router using the

WiFi name and WiFi password you set.

The By default, the WiFi name for both 2.4 GHz and

5 GHz are the same, if you need to modify the WiFi name

and WiFi password, see Q4 in FAQ.

Wired devices: Your wired devices connected to

the router can access the internet directly now.

Adapter Model: BN037-A18012E/BN037-A18012B/BN074-A18012E/BN074-A18012B

Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Input: 100 - 240V AC, 50/60Hz, 0.6A

Output: 12V 1.5A

: DC Voltage

Adapter Model: BN034-A24012E/BN034-A24012B

Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD.

Input: 100 - 240V AC, 50/60Hz, 0.7A

Output: 12V 2A

: DC Voltage

RECYCLING

This product bears the selective sorting symbol for Waste electrical and electronic

equipment (WEEE). This means that this product must be handled pursuant to European

directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the

environment.

User has the choice to give his product to a competent recycling organization or to the

retailer when he buys a new electrical or electronic equipment.

For EU/EFTA, this product can be used in the following countries:

Operating Temperature: 0°C - 40°C

Operating Humidity: (10% - 90%) RH, non-condensing

Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd.

Other brand and product names mentioned herein are trademarks or registered

trademarks of their respective holders. Specications are subject to change without

notice.

Technical Support

Shenzhen Tenda Technology Co., Ltd.

6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China.

518052

USA hotline: 1-800-570-5892

Toll Free: 7 x 24 hours

Canada hotline: 1-888-998-8966

Toll Free: Mon - Fri 9 am - 6 pm PST

Hong Kong hotline: 00852-81931998

Global hotline: +86 755-2765 7180 (China Time Zone)

Website: www.tendacn.com

E-mail: support@tenda.com.cn

Caution: (AC23)

Caution: (AC19)

Setting

To get the App for management, scan

the QR code, or search for Tenda WiFi

in App Store/Google Play

DescriptionJack/Port/Button

Used to connect to a USB 2.0 device.USB

WPS/RST

IPTV/4

1/2/3

WAN

Used to start the WPS negotiation process, or to reset the router.

By default, it is a LAN port.

They are LAN ports used to connect to the wired devices such

as computers or switches.

Used to connect this router to the internet.

If the IPTV function of the router is enabled, it serves only as an

IPTV port used to connect to a set-top box.

POWER

Power jack.

Used to connect to the included power adapter.

AC23 AC19

WPS/RST

POWER

IPTV/3

WAN

WPS/RST

OWER

IPTV/4

WAN

2 1

USB

PPPoE is used for illustration here. If you migrated your

PPPoE user name and password from your original

router, this router auto-lls the ISP User Name and ISP

Password.

Note

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