User's Manual

APPENDIX continued
Can’t access the IP camera on the internet?
There could be a number of reasons:
1. ActiveX controller is not installed correctly.
2. The port IP camera being used is blocked by Firewall or Anti-virus software. Change the port
number and try again.
3. Port mapping is not successful. You can configure port mapping by two ways:
•EntertheSettingspageoftherouter,withwhichtheIPcameraconnects,toenableUPnPfunction.
Then enter IP camera’s ‘UPnP Settings’ to enable UPnP and make sure the state is ‘UPnP
Success’.
•IfyourrouterhastheVirtualMapfunction,entertheroutersettingpage,addthecamera’sIP
address and port number to the Virtual map list.
Problems with using the Firefox browser - the monitoring pages don’t display
normally
Taking into account security issues, the firefox browser doesn’t support ActiveX controls, but it
provides a plug-in named IE-Tab which enables firefox to support ActiveX controls, you can access
the website as follows with the firefox explorer: https://addons.mozilla.org/en-US/firefox/addon/1419.
On the download page, select the right version for your browser, download it, then start the
installation. The installation procedure for the Firefox browser (version 2.0.0.18) plug-in is detailed as
follows:
1. Select the version as shown in the chart below.
2. Click ‘Add to Firefox (in Windows)’ to start the download.