User Manual

Software Installation and Update
37
IMS Software Components (continued)
Administration Station (ADMS) Laptop Computer pre-loaded with
• Microsoft Windows XP Professional Operating System
• TeraHop Console (THC) Software
• Application Configuration Tool (ACT)
• Required THC ADD-Ins:
• Incident Log Data Transfer Tool (TDX)
• RSN Configuration Tool (RCT)
• RSN Configuration Viewer (RCV)
• ADMS-MMR Data Services
RSN Configuration Tool (RCT) Cradle does not contain any software.
The software that runs it resides on other host machines.
6.2.1 Re-Installing Software
If you should need to re-install the software on any of these components, contact
TeraHop Customer Service by e-mail or call 770-663-3455.
6.2.2 Updating Software
When an update to any of the system components becomes available, TeraHop Networks
Customer Service will contact you. The update, as well as detailed update instructions,
will be made available through the TeraHop Networks Customer Resource Management
(CRM) System.
6.3 How to Edit CustomerID and AcceptFirstResponder Options in the
MMR
The Message Management and Routing (MMR) System is shipped from the factory with
a default CustomerID of 70. When setting up the IMS for a customer, you must change
the default CustomerID in the MMR to the CustomerID that TeraHop Networks assigns
for the purchased IMS. TeraHop Networks provides the assigned CustomerID in the
shipping papers sent with the system.
The MMR Configuration Editor is a software tool used to edit the CustomerID
and AcceptFirstResponders options in the MMR. This tool is accessible from the
TeraHop Networks Customer Relationship Management (CRM) System available
through the Internet to authorized users.