User Manual

151413
vF25_211201
Low Voltage Directive 2014/35/E U
1 30 UEMC Directive 20 4/ /E
Manufacturer and vendor: DS ELECTRONICS, LTD
04136,
[phone] , : [phone]
[e-mail] www.ds-electronics.com.ua/en/
Ukraine, Kyiv region, Kyiv, 1–3 Pivnichno-Syretska str.
48 1 48 1Service Center
Possible cause:
For the connected controller, the LED has stopped
glowing blue, the state of the controller on the
application is offline

change of the router, its settings or its damage;
It is necessary to: check tension of power wires in the
device terminals, make sure that the switching load does
not exceed the permissible and that the cross section of
the wires is selected correctly.
It is necessary to: send the device to the Service Center.
Otherwise control over inner overheating will not be
done.
Feature of protection against internal overheating: the
device will be unlocked in case if the temperature inside
will decrease to °C. 71 If the protection trips more than 5
times within 24 hours, thermostatthe is blocked until the
temperature inside the case drops to °C and one of
the buttons is pressed
63
or after 30 minutes without
pressing any buttons. When overheated, pressing any
button will display the current temperature of the thermal
protection sensor.
The thermostat does not display the PIN code. The
blue indicator on the controller is constantly on
It is necessary to: go to the section on the
thermostat T You will see a PIN code (a
«P »in
( ). see able 1
Possible cause: inner overheating of the device to which
can lead: bad contact in the terminals of the device, high
ambient temperature, overwhelming power output or
incorrectly selected cross-section of wires for connecting.
Possible cause: open or short circuit of the
internal overheating sensor. Control over
inner overheating will not be done.
It is necessary to: wait approximately 1-2 hours to charge
the power supply or contact the service center.
Otherwise, if there is no power in the network, the
operation of the clock will not continue.
When you press the buttons, it displays Lbt « »
It is necessary to:
The load is disabled, oht flashes on the screen « »oht
Every 5 sec the screen displays « » Ert

make sure you have an available WLAN connection or
Internet access;

in case of changing the router settings, reconnect the
thermostat via the terneo desktop app;

until the issue is solved, you can change the
temperature using the thermostat buttons or using the
offline mode on the Android application.

Internet connection unavailable or provider-side issues;
The temperature inside the housing
exceeded 90 °C and triggered protection
against internal overheating. Every 1 sec the
screen displays .« »oht
Possible cause: discharge or damage to the
internal power supply.
Wrong password when connecting to the WLAN
network created by the thermostat
When you press the thermostat button, the screen
displays a flashing dash
It is necessary to: enter a password case-sensitive,
Possible cause: buttons AutoLock (protection against false
button tapping).
It is necessary to: to unlock, consistently tap 3 buttons from
left to right. Simultaneously with taps, the screen will
display 3 dashes.
Preliminary warming up out-of-service or incorrect
operation

the function is disabled on the app Preliminary warming
up;

the floor temperature offset has been changed, and there
is not enough time for self-learning.
The thermostat is connected to the cloud , but the
account is not accessed.
« »

the transition between heating / cooling modes is
completed, and there is not enough time for self-learning;
three-digit number with no additional characters).
Connection failed via Android or iOS apps, the
indicator is blue
It is necessary to: follow steps 8-10 to connect via the
my.terneo desktop application.
Possible cause:

there are often sudden changes in temperature in the
room or the power of the underfloor heating is not enough
to reach the set temperature in less than 3 hours;
It is necessary to: make sure that there are no frequent
sudden changes in the room temperature or that the power
of the underfloor heating is sufficient to reach the set
temperature in less than 3 hours. For the preheat function
to operate, make sure that this function is enabled on the
app, the thermostat is in schedule mode and enough time
has passed for self-learning.
Heating does not turn off, the set heating temperature
remains not reached
Possible cause:

insufficient power of the heating cable;

lack or insufficient thermal insulation;

incorrect installation of the heating cable or temperature
sensor;

the power is not enough for the operation of the underfloor
heating in the specified mode.
It is necessary to: make sure that the underfloor heating is
installed correctly (the cable section is selected correctly, a
sufficient level of thermal insulation of the room is made,
the heating cable and temperature sensor are installed in
accordance with the requirements) and that the power of
your power supply network is sufficient for the operation of
the underfloor heating. Otherwise, contact the service
center.
language-sensitive, and number-of-character-sensitive
DSEXXXXXX, where XXXXXX is the last six symbols in
the name of network Wi-Fi, created by the thermostat and
to which actual connection is being established (for
example: DSEА68FDB).
Do not fire and do not throw away the device with the
household waste.
The devi e is transported by any kind of transport (rail, sea,
motor, air transportation).
c
Date of manufacture is on the back side of device.
Application time is unlimited.
The device does not contain harmful substances.
Transportation of goods carried in the package, ensuring the
safety of the product.
If you have any questions or you something will not clear,
call the Service centre the telephone number listed below.
After the end of its service life, the product must be
disposed of in accordance with applicable law
.
We’re committed to being open and honest about how we
use data. We’ll work hard to keep your data safe and we
always ask for permission before sharing personally
identifiable information.
To learn more about our Privacy Policy, go to
https://my.terneo.ua/confidential/en.
WE TAKE YOUR PRIVACY SERIOUSLY
ADDITIONAL INFORMATION
Carefully read and become aware of yourself these
instructions.
Connection of the device must be done by a qualified
electrician.
Do not expose the device to extreme temperatures (higher
than 40 ºСor below -5°C) and high humidity.
Avoid hitting of water or moisture to the device.
Do not connect 230 V mains voltage instead of the sensor
(it leads to failure of the thermostat).
Turning on and off or and configure the device should be
with dry hands.
Do not store the device and do not use it in areas with the
dust.
Before the installation (dismantling) and connection
(disconnection) of the device, turn off voltage supply and
also act according to the «Rules of an arrangement of
electric installations».
Do not switch the non assembled device to the network.
Do not exceed the landmarks value adaptor and power.
To protect against overvoltage caused by lightning
discharges, use a lightning protector.
Protect the children from games with the working device, it
is dangerous.
Do not connect the device to the network disassembled.
Never clean the device with the use of chemicals such as
benzene, solvents.
Do not attempt to disassemble and repair the device.
Do not immerse the sensor with a connecting wire in the
liquid medium.
SAFETY INSTRUCTIONS