User Guide
4/3/2020 What to try if your Surface touchscreen doesn't work
https://support.microsoft.com/en-us/help/4023476/surface-what-to-try-if-touchscreen-doesnt-work 2/8
How to disable touch on Surface
Surface Pen doesn't ink
Surface Touch driver or firmware is missing from Device Manager
Cracked screen or other physical damage
Just need a Surface touch driver or firmware?SeeDownload drivers and firmware
for Surface.
Standard touchscreen troubleshooting
Don’t have a keyboard or mouse connected? Depending on your issue, you may
not be able to perform these steps. We recommend using a Surface Type Cover,
USB keyboard or mouse, or Bluetooth keyboard or mouse.
Solution 1: Check for Windows and Surface updates
1. Go to Start > Settings > Update & Security >Windows Update >
Check for updates.
2. After the updates are installed,at the right under Windows Update, select
Restart now. Your Surface may restart several times,depending on the
updates that were installed.
To check whether this solution resolved the issue, use touch to open an application
like Microsoft Edge or another web browser, and try to scroll, pinch to zoom,
Warning
During troubleshooting, it may be determined that your Surface must be reset or
replaced. For more information about how to back up your data, seeBack up the data on
your Surface.