User Guide

4/3/2020 What to try if your Surface touchscreen doesn't work
https://support.microsoft.com/en-us/help/4023476/surface-what-to-try-if-touchscreen-doesnt-work 3/8
swipein from the right, and long-pressto test touch functionality. If your
touchscreen does not work after you do this, go on to Solution 2.
Just need a Surfacedriver or firmware?See Download drivers and firmware for
Surface.
Solution 2:Boot to UEFI and test touch functionality
Unified Extensible Firmware Interface (UEFI) is a type of software that helps
Windows communicate with your Surface’s hardware. Because UEFI operates
independently of Windows, testing hardware in UEFI will work if you have a
hardware issue. For example, if touch does not work in UEFI, your device likely has
experienced a hardware failure and needs servicing. If touch works in UEFI, the
issue probably involves Windows or the touch driver.Follow these steps to boot to
UEFI and test touch functionality:
1. Go to Start > Power > Shut down.
2. When Surface is off, press and hold the volume up button and press the
power button untila Microsoft or Surface logo appears onscreen.
3. Once you are in UEFI, touch your Surface screen and see if it responds
normally. Try to navigate in UEFI by tapping various menu items. Then,
depending on how your Surface responds to touch, follow one of these steps:
If touch doesn't work on your Surface, your touchscreen most likely
experienced a hardware failure.Go to Device service and repair to submit
a service order for your Surface. If you wantto work with a Surface
Support Advocate, contact us.
Tip
Having issues getting updates? Want to run your Surface through diagnostics? To fix
Windows Update issuesand to access a suite of tests for your Surface, check out the
Surface Diagnostic Toolkit.
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