User Manual

Dispute Resolution
To the fullest extent allowed by local law, Tesla requires that you first provide written notification of any
manufacturing defect within a reasonable time, and within the applicable coverage period specified in this
Charging Equipment Limited Warranty, and allow Tesla an opportunity to make any needed repairs before
submitting a dispute to our dispute settlement program (described below). Please send written notification
on dispute resolution to the following address:
Vehicles registered in the U.S.:
Tesla, Inc
3500 Deer Creek Road
Palo Alto, California
Attention: Charging Equipment Warranty Claims
Phone number: 1-877-79-TESLA (1-877-798-3752)
Please include the following information:
• Tesla connector or adapter invoice date
• Your name and contact information
• Name and location of the Tesla Store and/or Tesla Service Center nearest to you
• Description of the defect
• History of the attempts you have made with Tesla to resolve the concern, or of any repairs or services
that were not performed by Tesla
• In the event any disputes, dierences, or controversies arise between you and Tesla related to this
Charging Equipment Limited Warranty, Tesla will explore all possibilities for an amicable settlement
Agreement to Arbitrate
Please carefully read this provision, which applies to any dispute between you and Tesla, Inc. and its aliates
(together “Tesla”).
If you have a concern or dispute, please send a written notice describing it and your desired resolution to
[e-mail].
If not resolved within 60 days, you agree that any dispute arising out of or relating to any aspect of the
relationship between you and Tesla will not be decided by a judge or jury but instead by a single arbitrator in
an arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration
Rules. This includes claims arising before this Charging Equipment Limited Warranty, such as claims related
to statements about our products.
Tesla will pay all AAA fees for any arbitration, which will be held in the city or county of your residence. To
learn more about the Rules and how to begin an arbitration, you may call any AAA oce or go to
www.adr.org.
The arbitrator may only resolve disputes between you and Tesla and may not consolidate claims without the
consent of all parties. The arbitrator cannot hear class or representative claims or requests for relief on
behalf of others purchasing or leasing Tesla products. In other words, you and Tesla may bring claims against
the other only in your or its individual capacity and not as a plainti or class member in any class or
representative action. If a court or arbitrator decides that any part of this agreement to arbitrate cannot be
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