User Manual

13
Troubleshooting
The following advice should help you to
solve problems.
If this does not help, you will find useful
information in the detailed FAQs on our
website. Otherwise, please contact our
hotline (see page 1).
Problem Possible cause Solution
No audio
playback.
The connector cable is
not properly connected.
Properly connect the connector cable
with the headphones.
There is no Bluetooth
connection.
Establish a Bluetooth connection.
Go within the Bluetooth range (10m).
Volume has been set too
low.
Increase the volume on the external
player and/or headphones.