Installation Guide
Table Of Contents
- RECORD OF CHANGES
- Thales Defense & Security, Inc.
- Equipment included in this declaration
- Declaration
- Manufacturer
- Place and Date
- CHAPTER 1 INTRODUCTION
- Description
- Indicator
- B/ System
- System functioning properly
- Solid GREEN
- System busy (Booting up)
- Flashing GREEN
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- B/ Satellite
- Connected and passing data (over satellite)
- Solid BLUE
- System functioning properly
- Solid GREEN
- Acquiring satellite
- Flashing GREEN
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- / Wi-Fi
- Wi-Fi OFF
- OFF
- Wi-Fi busy
- Flashing GREEN
- System functioning properly
- Solid Green
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- CHAPTER 2 INSTALLATION
- Description
- Indicator
- / System
- System functioning properly
- Solid GREEN
- System busy (Booting up)
- Flashing GREEN
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- / Satellite
- Connected and passing data (over satellite)
- Solid BLUE
- System functioning properly
- Solid GREEN
- Acquiring satellite
- Flashing GREEN
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- / Wi-Fi
- Wi-Fi OFF
- OFF
- Wi-Fi busy
- Flashing GREEN
- System functioning properly
- Solid Green
- Fault (minor issue)
- Solid RED
- Critical fault (major issue)
- Flashing RED
- CHAPTER 3 TROUBLESHOOTING
- CHAPTER 4 TECHNICAL SPECIFICATIONS
- CHAPTER 5 ACRONYMS / GLOSSARY
3-1
Installation Guide 84465 Rev. F
TROUBLESHOOTING
Troubleshooting
Table 3-1 Troubleshooting
PROBLEM
SOLUTION
Satellite LED Flashing
GREEN
• Flashing GREEN light indicates that it is acquiring the
satellite. If it continues to flash for more than 5 minutes,
check that the antenna has a clear view of the sky.
• Reboot TU.
Satellite LED Flashing
RED
• Critical Fault Detected. Open Management Portal
http://portal.thaleslink (or https://portal.thaleslink) and check
Alerts. Make any adjustments. (For example: check antenna
connection, or GPS not acquired.)
• Turn unit off and on again. If same result, contact your
service provider.
System LED Flashing
Green
• Start-up in progress. Wait until unit has run diagnostics and
completed start procedure. This may take more time than
usual when acquiring satellites for the first time
• Switch power off and back on if the light doesn’t turn solid
green after 5 minutes.
System LED Flashing
RED
Fault Detected. Open Management Portal http://portal.thaleslink
(or https://portal.thaleslink) and check for alerts. Make any
adjustments. (For example: Common alerts include, but not
limited to, are the SIM Card not installed, SIM Card not
provisioned. Power-Up Test (POST) failure.)
• Turn unit off and on again. If same result, contact your
service provider.
Wi-Fi LED
OFF – Turn Wi-Fi ON using the Management Portal through a
hardwired, PoE connection.
ThalesLINK > Settings > Wi-Fi
Solid RED – Wi-Fi may need to turned off and back on again
from the Management Portal. If the LED does not turn to
GREEN within a minute, reboot the TU.
Flashing GREEN – If this continues for more than a minute or
two, check for NO OR WEAK Wi-Fi
Call Logs are not
appearing
Call logs must be enabled. Verify call logs are enabled
(SETTING PHONE PHONE CONFIGURATION)
Calls unexpectedly drop
when using Gateway
Verify that the Gateway number is not assigned to any other
phone. If it is, your Gateway call may drop unexpectedly. To
correct this, remove the duplicate number.