Installation Guide

3-3
Installation Guide 84465 Rev. F
PROBLEM
SOLUTION
Network Error
If you receive a message similar to this, another user is
attempting to use the same IP Address as your computer.
No or Weak Wi-Fi Signal
• Connect Wi-Fi antenna and ensure it is secured tightly
• If walls or metal obstructions are between the TU and the
Wi-Fi device, move closer to the TU or move the TU to a
better location with less obstructions
• Check to make sure Wi-Fi device is connected to the TU’s
Wi-Fi and verify that you are connected to the ThalesLINK.
• Check the Management Portal to make sure the Wi-Fi device
is registered as a user.
MissionLINK is not
obtaining a satellite signal
(Satellite LED is red)
• Check signal bars at the top of the Management Portal. If no
bars are highlighted, the satellite is not being detected. Wait
a few minutes to see if the signal strength improves as
another satellite comes into view.
• Check antenna connection at the TU and antenna. Make sure
no corrosion has occurred on the cable connections to the
antenna and that the connectors are screwed in tightly.
• Check antenna for a clear view of the sky with no
obstructions. Relocate antenna if needed.
• Check for interferers in the area that could be affecting the
signal such as active radars, VSAT systems and other radio
antennas. Turn those off and retest.
• Move vehicle to a new location and retest if other interfering
vehicles are in the area
• Reboot TU and check the Alerts.
• Call Service Provider if the satellite connection is still not
working.