Installation Guide

3-4
Installation Guide 84465 Rev. F
PROBLEM
SOLUTION
Terminal Unit does not
Power-ON
• Check TU for Green lights, If green light is on Unit has
Power
• Push power button on front of TU.
• Check that the power source is providing 10-32V and is not
current limited.
• Check connection of the 10-32V DC cable has correct
polarity.
• Check to ensure Ignition line is connected to switched line or
connected to Red (Positive line) for continuous operation.
• Check that ignition or remote switch is turned on if ignition
line is connected.
• If using AC/DC converter, make sure the AC outlet has
power and that the plug is securely in the AC outlet and the
other end is securely connected to the TU.
Terminal Unit has power
but accessories not
working
• Remove power from accessories and disconnect from TU.
Restart TU using the power button or remove power from
TU for 10 seconds. After TU has rebooted re-attach
accessories. (Note: This applies to all accessories, EXCEPT
the antenna. Do not disconnect the antenna while booting up
the system.)
• If PoE accessory not receiving power, make sure PoE is
enabled for that port.
• PoE is not available on WAN port. Any device on WAN
port needs its own power source.
• Check VoIP phone manuals for proper configuration. Each
phone may have a different configuration method.
Terminal Unit is not
responding
• Check LED status on TU or on Management Portal. Make
sure there are no RED LEDs. Check for Alerts in
Management Portal by selecting the Alerts menu item.
• Reboot the system and recheck for any Alerts that may have
been generated.
• Call Service Provider if the TU is still not responding.
• As a last resort, use the manual reset button, located below
Wi-Fi antenna port, using a straightened paper clip or similar
sized article insert into port and push reset button.
NOTE: This is not recommended as a routine
troubleshooting measure. All user data and debug
information will be lost and factory defaults returned.