User's Manual

6-1
User Manual PN 84468 Rev H
MAINTENANCE
GENERAL
This chapter provides operator maintenance instructions for the TU and BAA. This includes,
preventive maintenance and troubleshooting procedures.
PREVENTIVE MAINTENANCE
Inspection and Cleaning
The equipment should be occasionally inspected for external damage, such as bent connectors
and wear items, such as loose attaching hardware. The equipment should be cleaned
periodically, particularly after exposure to salt water, sand, or mud. With the TU turned off, use a
slightly damp rag (water only) to clean the TU and/or BAA. If water ingress is detected, air dry
(or dry with low pressure air (if available)) to allow the unit to dry prior to applying power.
TROUBLESHOOTING
Table 6-1 Troubleshooting
PROBLEM
SOLUTION
Satellite LED Flashing
GREEN
• Flashing GREEN light indicates that it is acquiring the
satellite. If it continues to flash for more than 5 minutes,
check that the antenna has a clear view of the sky.
• Reboot TU.
Satellite LED Flashing
RED
• Critical Fault Detected. Open Management Portal
http://portal.thaleslink (or https://portal.thaleslink) and check
Alerts. Make any adjustments. (For example: check antenna
connection, or GPS not acquired.)
• Turn unit off and on again. If same result, contact your
service provider.
System LED Flashing
Green
• Start-up in progress. Wait until unit has run diagnostics and
completed start procedure. This may take more time than
usual when acquiring satellites for the first time
• Switch power off and back on if the light doesn’t turn solid
green after 5 minutes.
System LED Flashing
RED
Fault Detected. Open Management Portal http://portal.thaleslink
(or https://portal.thaleslink) and check for alerts. Make any
adjustments. (For example: Common alerts include, but not
limited to, are the SIM Card not installed, SIM Card not
provisioned. Power-Up Test (POST) failure.)
• Turn unit off and on again. If same result, contact your
service provider.