User's Manual

6-3
User Manual PN 84468 Rev I
PROBLEM
SOLUTION
Cannot connect to Wi-Fi
service
• Check that the Wi-Fi antenna is attached and tightly screwed
in.
• Check that the TU’s Wi-Fi LED is solid GREEN.
• Check to see if there’s an available connection by checking
the devices that are connected in Status  Current Devices
page.
• Only 3 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.
• Remove one or more devices from the Wi-Fi and try again to
connect.
• Use the Wi-Fi Device Whitelist to limit access to specific
wireless devices.
• Verify that the SSID has NOT been disabled. If disabled,
enable the SSID. If the device does not “automatically”
reconnect, then manually reconnect by adding the network
on the device. Refer to device user manual for instructions on
how to do this.
Network Error
If you receive a message similar to this, another user is
attempting to use the same IP Address as your computer.
No or Weak Wi-Fi Signal
• Connect Wi-Fi antenna and ensure it is secured tightly
• If walls or metal obstructions are between the TU and the
Wi-Fi device, move closer to the TU or move the TU to a
better location with less obstructions
• Check to make sure Wi-Fi device is connected to the TU’s
Wi-Fi and verify that you are connected to the ThalesLINK.
• Check the Management Portal to make sure the Wi-Fi device
is registered as a user.