Installation Guide
Table Of Contents
- CHAPTER 1 INTRODUCTION
- CHAPTER 2 INSTALLATION
- CHAPTER 3 TROUBLESHOOTING
- CHAPTER 4 TECHNICAL SPECIFICATIONS
- CHAPTER 5 ACRONYMS / GLOSSARY
- INDEX
- Appendix A Antenna Mounting Plate Template (PN 3900014-1)
- Appendix B BDU Mounting Plate Template (PN 3900011-1)
- Appendix C Certus 350 Antenna Pole Mounting (Optional)
3-1
Installation Guide 84464 Rev. E
TROUBLESHOOTING
TROUBLESHOOTING
Table 3-1 Troubleshooting
PROBLEM
SOLUTION
Satellite LED Flashing
GREEN
• Flashing GREEN light indicates that it is acquiring the satellite. If
it continues to flash for more than 5 minutes, check that the
antenna has a clear view of the sky.
• Reboot BDU.
Satellite LED Flashing
RED
• Critical Fault Detected. Open Management Portal
http://portal.thaleslink (or https://portal.thaleslink) and check
Alerts. Make any adjustments. (For example: check antenna
connection, or GPS not acquired.)
• Turn unit off and on again. If same result, contact your service
provider.
System LED Flashing
Green
• Start-up in progress. Wait until unit has run diagnostics and
completed start procedure. This may take more time than usual
when acquiring satellites for the first time
• Switch power off and back on if the light does not turn solid green
after 5 minutes.
System LED Flashing
RED
Fault Detected. Open Management Portal http://portal.thaleslink (or
https://portal.thaleslink) and check for alerts. Make any adjustments.
(For example: Common alerts include, but not limited to, are the SIM
Card not installed, SIM Card not provisioned. Power-Up Test (POST)
failure.)
• Turn unit off and on again. If same result, contact your service
provider.
Wi-Fi LED
OFF – Turn Wi-Fi ON using the Management Portal through a
hardwired, PoE connection.
ThalesLINK > SETTINGS > Wi-Fi
Solid RED – Wi-Fi may need to turned off and back on again from the
Management Portal. If the LED does not turn to GREEN within a
minute, reboot the BDU.
Flashing GREEN – If this continues for more than a minute or two,
check for NO OR WEAK Wi-Fi
Call Logs are not appearing
Call logs must be enabled. Verify call logs are enabled (SETTING
PHONE PHONE CONFIGURATION)
Calls unexpectedly drop
when using Gateway
Verify that the Gateway number is not assigned to any other phone. If
it is, your Gateway call may drop unexpectedly. To correct this,
remove the duplicate number.
Cannot connect to the internet
Data sessions default is OFF. Check to make Satellite Data Sessions is
ACTIVATED on Dashboard. If not, select ACTIVATE and then
APPLY next to SATELLITE DATA SESSION.