Installation Guide

3-2
Installation Guide 84464 Rev. E
PROBLEM
SOLUTION
Cannot connect to the
Management Portal
• You may need to clear your browser cache.
• Ensure Terminal Unit is powered ON
• Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi LED
on the BDU should be solid GREEN. If not using Wi-Fi, ensure
Cat 5 cable is connected to one of the three Ethernet ports (NOT
WAN or POTS Port). If Ethernet connection, replace the cable
and re-check connection
• Open web browser and type http://portal.thaleslink
(or
https://portal.thaleslink). Ensure network settings are correct on
the connected device.
• Device’s browser may be incompatible. Update or try different
browser.
• You may need to reconnect via Ethernet or Wi-Fi to the BDU.
• Check to make sure the correct address is typed in
http://portal.thaleslink (or https://portal.thaleslink
)
• If system LED is flashing GREEN, wait until it turns solid
GREEN, then try reconnecting to the portal.
Cannot connect to Wi-Fi
service
• Check that the Wi-Fi antenna is attached and tightly screwed in.
• Check that the BDU’s Wi-Fi LED is solid GREEN.
• Check to see if there’s an available connection by checking the
devices that are connected in Status
 Current Devices page.
• Only 3 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.
• Remove one or more devices from the Wi-Fi and try again to
connect.
• Use the Wi-Fi Device Whitelist to limit access to specific wireless
devices.
• Verify that the SSID has NOT been disabled. If disabled, enable
the SSID. If the device does not “automatically” reconnect, then
manually reconnect by adding the network on the device. Refer to
device user manual for instructions on how to do this.
Network Error
If you receive a message similar to this, another user is attempting to
use the same IP Address as your computer.
No or Weak Wi-Fi Signal
• Connect Wi-Fi antenna and ensure it is secured tightly
• If walls or metal obstructions are between the BDU and the Wi-Fi
device, move closer to the BDU or move the BDU to a better
location with less obstructions
• Check to make sure Wi-Fi device is connected to the TBDU’s Wi-
Fi and verify that you are connected to the ThalesLINK.
• Check the Management Portal to make sure the Wi-Fi device is
registered as a user.