Installation Guide

3-3
Installation Guide 84464 Rev. E
PROBLEM
SOLUTION
VesseLINK is not obtaining a
satellite signal (Satellite LED
is red)
• Check signal bars at the top of the Management Portal. If no bars
are highlighted, the satellite is not being detected. Wait a few
minutes to see if the signal strength improves as another satellite
comes into view.
• Check antenna connection at the BDU and antenna. Make sure no
corrosion has occurred on the cable connections to the antenna and
that the connectors are screwed in tightly.
• Check antenna for a clear view of the sky with no obstructions.
Relocate antenna if needed.
• Check for interferers in the area that could be affecting the signal
such as active radars, VSAT systems and other radio antennas.
Turn those off and retest.
• Move vehicle to a new location and retest if other interfering
vehicles are in the area
• Reboot BDU and check the Alerts.
• Call Service Provider if the satellite connection is still not
working.
BDU does not Power-ON
• Check BDU for Green lights, If green light is on Unit has Power
• Push power button on front of BDU.
• Check that the power source is providing 10-32V and is not
current limited.
• Check connection of the 10-32V DC cable has correct polarity.
• Check to ensure Ignition line is connected to switched line or
connected to Red (Positive line) for continuous operation.
• Check that ignition or remote switch is turned on if ignition line is
connected.
• If using AC/DC converter, make sure the AC outlet has power and
that the plug is securely in the AC outlet and the other end is
securely connected to the BDU.
BDU has power but
accessories not working
• Remove power from accessories and disconnect from BDU.
Restart BDU using the power button or remove power from BDU
for 10 seconds. After BDU has rebooted re-attach accessories.
(Note: This applies to all accessories, EXCEPT the antenna. Do
not disconnect the antenna while booting up the system.)
• If PoE accessory not receiving power, make sure PoE is enabled
for that port.
• PoE is not available on WAN port. Any device on WAN port
needs its own power source.
• Check VoIP phone manuals for proper configuration. Each phone
may have a different configuration method.