Installation Guide

3-4
Installation Guide 84464 Rev. E
PROBLEM
SOLUTION
BDU is not responding
• Check LED status on BDU or on Management Portal. Make sure
there are no RED LEDs. Check for Alerts in Management Portal
by selecting the Alerts menu item
• Reboot the system and recheck for any Alerts that may have been
generated.
• Call Service Provider if the BDU is still not responding.
• As a last resort, use the manual reset button, located below Wi-Fi
antenna port, using a straightened paper clip or similar sized article
insert into port and push reset button.
NOTE: This is not recommended as a routine troubleshooting
measure. All user data and debug information will be lost and
factory defaults returned.