FEBRUARY 2021 Thales VesseLINK™ User Manual for Certus 350 and Certus 200 Systems This document contains technology controlled for export by the U.S. Department of Commerce in accordance with Export Administration Regulations. Diversion contrary to U.S. law prohibited. COPYRIGHT © 2021 User Manual 84469 Rev HINC.
RECORD OF CHANGES Rev Date Description of Change Author Rev A June 2018 Initial Release SJacques Rev B Sept 2018 SJacques Rev C March 2019 Rev D Oct 2019 Rev E Jan 2020 ECN: 42154 • Update based on Beta user feedback and Testing ECN: 42532 • Update based user feedback ECN: 42905 • Update based on s/w updates ECN 43091 • Update based on user feedback and added 700 kbps Rev F May 2020 ECN: 53373 • Update based on new software release 2.
Export Compliance: This product is controlled by the export laws and regulations of the United States of America. The U.S. Government may restrict the export or re-export of this product to certain individuals and/or destinations. For further information, contact the U.S. Department of Commerce, Bureau of Industry and Security. This product User shall comply with all applicable laws related to export and import of this product in any jurisdiction and/or government authority.
Table of Contents INTRODUCTION .............................................................................................. 1-1 INTRODUCTION ......................................................................................................................... 1-1 ABOUT THIS MANUAL ............................................................................................................... 1-1 THE IRIDIUM SATELLITE NETWORK ...............................................................................
ACRONYMS / GLOSSARY ......................................................................... 8-1 ACRONYMS / GLOSSARY ........................................................................................................... 8-1 KIT CONTENTS AND ACCESSORIES .................................................... 9-1 VESSELINK™ KIT CONTENTS AND ACCESSORIES ......................................................................... 9-1 INDEX .......................................................................
FIGURE 4-23 SETTINGS EMERGENCY .................................................................................................. 4-18 FIGURE 4-24 SETTINGS SATELLITE SCREEN ........................................................................................ 4-19 FIGURE 4-25 SETTINGS WIFI SCREEN .................................................................................................. 4-20 FIGURE 4-26 SETTINGS LAN SCREEN .......................................................................
List of Tables TABLE 2-1 BELOW DECK UNIT (BDU) LED STATUS ................................................................................ 2-5 TABLE 2-2 COAXIAL CABLE LIST .............................................................................................................. 2-7 TABLE 3-1 TYPICAL VOIP PHONE CONFIGURATION.................................................................................. 3-2 TABLE 3-2 BELOW DECK UNIT (BDU) LED STATUS ....................................................
SAFETY The VesseLINK™ system should only be installed by a qualified professional installer of Maritime electronic systems. Improper installation could lead to system failure or could result in injury to personnel on board the vessel. The following are general safety precautions and warnings that all personnel must read and understand prior to installation, operation and maintenance of the VesseLINK™ system. Each chapter may have other specific warnings and cautions.
ANTENNA RADIATION HAZARDS To comply with FCC Radio Frequency radiation exposure limits, the WARNING antenna must be installed at a minimum safe distance as shown below. During operation, the antenna radiates high power at microwave frequencies that can be harmful to individuals. While the unit is operating, personnel should maintain a minimum safe distance from the antenna. The antenna should be mounted in an area that prevents the possibility of close exposure to the antenna’s radiation. 1.5m (4.9ft) 0.
FCC INFORMATION Certus 350 FCC Identifier: OKCVF350BM NOTE Contains FCC ID: OKCWROOM32U Certus 200 FCC Identifier: OKCVF200BM NOTE Contains FCC ID: OKCWROOM32U Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Industry Canada Information Certus 350 Industry Canada: 473C-VF350BM NOTE Contains IC: 473C-WROOM32U Certus 200 Industry Canada: 473C-VF200BM NOTE Contains IC: 473C-WROOM32U Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
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THALES DEFENSE & SECURITY,INC. Declaration of Conformity with Radio Equipment Directive The undersigned of this letter declares that the following equipment complies with the specifications of Radio Equipment Directive (2014/53/EU) concerning Radio & Telecommunications Equipment.
INTRODUCTION INTRODUCTION Thank you for your recent purchase of the Thales VesseLINK™ product. Powered by the Iridium global satellite network, it is the only system with truly pole-to-pole coverage for voice and data communications. This USER MANUAL will cover a basic overview as well as advanced features of the Thales VesseLINK™ systems including the Certus 350 VesseLINK™ and the Certus 200 VesseLINK™.
Figure 1-1 Earth showing Iridium satellites in six defined orbital planes. Figure 1-2 shows a typical flow over the Iridium network of a call made from the VesseLINK™ system. A VesseLINK™ voice or data call is sent to the closest satellite overhead that has a high signal strength. The traffic is then routed through the satellite network to a Ground Station or Gateway.
SYSTEM OVERVIEW DESCRIPTION The Thales VesseLINK™ system operates using Iridium Certus™ broadband services over a network of 66 satellites that cover 100% of the globe, including remote locations and the poles. The solution utilizes this robust network service to provide highly reliable, mobile and essential voice, text and web communications. For best operation, a clear view of the sky is necessary as satellites can be as low as eight degrees above the horizon.
Primary System Features (for both Certus 350 and Certus 200 systems) • Embedded 802.11b/g/n Wi-Fi access point with up to three (3) simultaneous users. • Intuitive Management Portal user interface for configuration, monitoring and system status. • Application Programming Interface (API) for remote management and issue resolution. • Private Branch Exchange (PBX) functionality provides extensions for free local calling through the terminal. (Figure 2-2).
A typical user setup that includes standard kit items, accessories and user provided items such as a POTS phone, VoIP phones and a computer is shown in Figure 2-3. A cellular modem or other network modem can be connected to the WAN port for data least-cost routing operations. Voice calls are always routed through the Iridium system and not the WAN port.
Below Deck Unit (BDU) The Below Deck Unit (BDU) supports voice and data communications in a marine environment. The BDU is capable of supporting wireless voice and data that links the user with the Iridium satellite network. As a wireless access point, the BDU provides Wi-Fi (802.11) access for data and Voice over IP (VoIP) calls. Three RJ-45 Ethernet connectors and one RJ14 jack enables the user to tether directly to the BDU, if desired.
Table 2-1 Below Deck Unit (BDU) LED Status Indicator Description System Solid GREEN Flashing GREEN Solid RED Flashing RED System functioning properly System busy (Booting up) Fault (minor issue) Critical fault (major issue) Satellite Solid BLUE Solid GREEN Flashing GREEN Solid RED Flashing RED Connected and passing data (over satellite) System functioning properly Acquiring satellite Fault (minor issue) Critical fault (major issue) Wi-Fi OFF Flashing GREEN Solid Green Solid RED Flashing RED Wi-Fi OFF W
The BDU front panel (left to right) has a main power button, one RJ-14 jack for POTS (Plain Old Telephone Service) Phone(s), three PoE (Power over Ethernet) RJ-45 connections for VoIP phones or Ethernet-based devices, and one WAN (Wide Area Network) connection primarily used to connect an external cellular modem or VSAT.
Antenna Unit The Above Deck Unit (ADU) or Antenna is a standalone unit that connects to the BDU through a single coaxial cable. DC power, RF transmit and receive signals, control data and GPS data are communicated between the ADU and BDU using this single coaxial cable. Figure 2-8 Above Deck Unit (ADU) / Antenna For Certus 350 and Certus 200 Systems RF COAXIAL CABLE INSTALLATION CONSIDERATIONS Good quality RF coaxial cable is recommended.
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GETTING STARTED GETTING STARTED STEP 1: Connect Phone (standard POTS handset) or Ethernet VoIP Phone to BDU. The BDU front has a main power button, one RJ-14 port for POTS (Plain Old Telephone Service), three PoE (Power over Ethernet) RJ-45 ports for VoIP phones or Computers, and one WAN (Wide Area Network) port. Refer to Figure 3-1 for location of ports.
Follow your VoIP phone configuration guide to setup the VoIP phone and connect to the BDU using the following parameters. For detailed VoIP phone setup see Chapter 4, VoIP Phone Settings Table 3-1 Typical VoIP Phone Configuration Extension 1: (will make and receive calls User: "1001" on line 1 of your SIM) Password: "1001" Host: "sip.thaleslink" Protocol: udp Extension 2:(will make and receive calls User: "1002" on line 2 of your SIM) Password: "1002" Host: "sip.
Figure 3-2 VesseLINK™ IMEI and IMSI from Mobile Device STEP 3: Install SIM 1. Open the SIM Card protective cover by pulling it away from the BDU exposing the SIM card slot. (Figure 3-3). Figure 3-3 SIM Card with Cover Opened 2. Install SIM card from Air-time provider (1, Figure 3-4), by inserting the card with contacts down (2) until it clicks into place (3). 3. Be sure to engage the lock for the SIM Card (4).
Figure 3-4 Installing SIM Card and Engaging the Lock 4. Secure the SIM Card cover once the SIM Card has been locked into place to prevent moisture or dust intrusion. (Figure 3-5) Figure 3-5 Secure the SIM Card Cover STEP 4: Power the VesseLINK™ Unit. Before powering the unit, make sure the DC power cable is connected to a 10-32VDC source, the polarity is correct, and the DC cable is securely connected to the BDU.
Figure 3-6 System, Satellite and Wi-Fi Status LEDs Table 3-2 Below Deck Unit (BDU) LED Status Indicator Description System Solid GREEN System functioning properly Flashing GREEN System busy (Booting up) Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Satellite Solid BLUE Connected and passing data (over satellite) Solid GREEN System functioning properly Flashing GREEN Acquiring satellite Solid RED Fault (minor issue) Flashing RED Critical fault (major issue) Wi-Fi OFF Wi-Fi OFF Flash
STEP 5: Connect to VesseLINK™ portal to configure system. Thales uses a self-signed certificate for encryption between the terminal and the browser when viewing the Management Portal (https://portal.thaleslink). A self-signed certificate is a security NOTE certificate that is not signed by a certificate authority (CA). As such, a user will experience a warning in their browser before the keys are exchanged. The warning is different between browser types.
If you forget the password, press and hold the reset pin on the back of the box (while powered on) in order to reset the system NOTE to factory settings. All custom configuration settings will be lost.
STEP 6: Place a phone call. The VesseLINKTM system contains Private Branch Exchange (PBX) functionality, where both local calls and outside calls can be made. Local extensions can be dialed directly from another NOTE local phone, but outside calls require dialing a “9” in order to connect to an outside line prior to dialing the phone number (unless disabled from the Management Portal). 1. Choose either POTS or VoIP handset. 2. Lift the handset from the base and listen for a dial tone. 3.
THALES MANAGEMENT PORTAL To access the Management Portal from a laptop: • Power on the Thales VesseLINK™ BDU and let it boot up (may take a few minutes) NOTE • Open a web browser • Type: http://portal.thaleslink (or https://portal.thaleslink) (do not type .com or any other extension) • The Management Portal appears in “guest” mode.
The Thales Management Portal is the primary user interface for the VesseLINK™ system. There are four access levels to the system. Three of them are under password control. • Local access levels include GUEST access, which is for general users of the system that do not need to make configuration changes. • The second local access is for administrators who need to view all data, perform software updates and make configuration changes.
• • • • System – Enables the Administrator to perform system backups, view data usage, reset the system, and view/update system firmware. Diagnostics – Enables the administrator to run a self-test, check system status, and view the diagnostics log. About – Provides system level information for the antenna, modem, power supply, system, VoIP Module, and Wi-Fi. Help – Provides a link to the VesseLINK™ User Documentation (Users Guide, Installation Instructions, and Quick Start Guide (QSG)).
Table 4-1 Quick Link Icons ICON Description System Status Satellite Status Wi-Fi Status LAN 1, 2, and 3 Status WAN Status Signal Strength • System Status – The System Status icon provides a quick view of the state of the system. It mirrors the status of the System LED on the BDU. Selecting the System Status icon brings up the additional information in Figure 4-2. o STATUS shows the current condition of the system. o UPTIME indicates how long the terminal has been in use.
• Satellite Status – The Satellite Status icon provides a quick view of the Satellite Status. It mirrors the status of the Satellite LED on the BDU. Selecting the Satellite Status icon displays the information in Figure 4-3, showing “Connection Status”, “Signal Strength” and the “Current Data Path”. Selecting ACTIVATE / DEACTIVATE enables and disables data sessions. Changes will take effect once SAVE CHANGES is selected. Selecting VIEW STATUS will open the STATUS SERVICES Window.
• LAN Status Icons – The LAN Status icons (LAN 1, LAN 2 and LAN 3) provide a quick view of each LAN’s Status. Each LAN icon is highlighted in blue when a device is plugged into it. By selecting a LAN icon, the additional information in Figure 4-5 is shown, displaying the “Link Status” and allowing for turning the Power over Ethernet (PoE) ON or OFF for that LAN, as well as enabling or disabling the PAN port. Only LAN 2 and 3 can be disabled.
Main Dashboard When first accessing the Management Portal by typing in http://portal.thaleslink (or https://portal.thaleslink), the Dashboard screen comes up by default. The Dashboard also appears by selecting the top menu item highlighted in blue in Figure 4-7.
Section WAN Connection Data Route Value Disconnected or Connected Satellite or WAN Description Displays whether or not a WAN device is plugged into the BDU and is connected to the internet Displays the data route Status NOTE The STATUS selection screens (CURRENT DEVICE, GPS, LAN, PHONES, SERVICES and SIM) provide information only, and cannot be edited. Current Devices: Displays all devices currently connected to the Below Deck Unit (BDU), both wired and via WiFi.
GPS From the GPS page, the operator will have access to detailed GPS information as shown in Figure 4-9. Figure 4-9 Status GPS Screen LAN The LAN page displays the connection status of the built-in Wi-Fi access point and the LAN ports as shown in Figure 4-10.
Phones The Phone page provides a list of the registered phones that are connected to the system, including the extension that was assigned as shown in Figure 4-11. Figure 4-11 Status PHONES Screen Services The Services page provides the status of Satellite and WAN networks, and the current data route as shown in Figure 4-12.
SIM The SIM page (Figure 4-13) provides the following information: • SIM Info – Status of the SIM card, and its Unique IMSI ID number. The max data rate shows the Certus™ service level that the SIM card is provisioned to. • Voice Lines – This section lists the dedicated Iridium voice lines (up to three), what type they are and what their MSISDN is.
Alerts The ALERTS screen displays a list of active Alerts from the system. If no alerts exist, the alert screen will indicate that there are no active alerts. (Figure 4-14) Figure 4-14 ALERTS Screen (Example Shown with No Active Alerts) For additional information, refer to Chapter 6 Troubleshooting NOTE Alerts may be generated from a Power-On Self-Test (POST) or during normal operation of the system. (Figure 4-15) The alerts indicate that something may be wrong with the system or network.
Calls Selecting the Calls menu item (Figure 4-16) provides the call logs for active and past calls. Figure 4-16 Call Log Screen Under CALL LOG MANAGEMENT (Figure 4-17), the operator can CLEAR the call log by selecting CLEAR LOG and then confirming by selecting YES, CLEAR LOG. Figure 4-17 CLEAR Call Log CALL HISTORY displays the last 100 calls that were made.
Emergency Emergency Messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see icon, indicating NOTE this function is not available. The Emergency Message (Figure 4-18) menu item allows for enabling and sending an emergency email message. Selecting MANAGE EMERGENCY will open the SETTING EMERGENCY screen (Figure 4-22). From here, set up the Emergency Message by selecting Email from the drop down box.
Sending an EMERGENCYMESSAGE: To send an EMERGENCY MESSAGE, press SEND EMERGENCY. A pop-up screen will appear asking you to confirm that you want the message to be sent. Select YES, SEND EMERGENCY to send or NO CANCEL to abort the message. Figure 4-20 Confirmation Required – Send an Emergency Message No external indication is given when emergency is activated. This discretion is for user safety in emergency situation.
The following default passwords for ADMIN, WAN_ADMIN, and WAN_USER are as follows: NOTE Default Passwords: Username: admin Username: WAN_Admin Username: WAN_User Password: admin Password: NextAdmin Password: IridiumUser It is recommended that passwords be changed from defaults for added protection and security.
Emergency Emergency messages can only be configured by the administrator. If the user is not logged in as ADMIN and selects MANAGE EMERGENCY, the user will see this icon, NOTE indicating this function is not available. Login in as the ADMIN to continue. On the Emergency page, the admin can set up an emergency message. The Management Portal configuration is restricted to a distress email only. Select EMAIL from the pull down list (Figure 4-22).
Figure 4-23 Settings Emergency Section Service Host Port TLS Required Login Required User Password Recipient Message Table 4-4 Settings Emergency Parameters Select either Email or OFF (OFF is the default setting) Enter the host name (example: smtp.gmail.
Figure 4-24 Settings Satellite Screen Table 4-5 Settings Satellite Value Section Domain Whitelist & BlackList Domain Blocking OFF / Blacklist / Whitelist (OFF is the default setting) Mode Blacklisting Enabling allows ALL websites EXCEPT those listed (very little restriction) Whitelisting Enabling blocks ALL websites EXCEPT those listed (the most restriction) Port Blocking Port Blocking Disabled / Enabled (Disabled is the default setting) Port Whitelist Enter the Starting Port and Ending Port number.
Wireless The Wireless page shown in Figure 4-25 allows setup of the WiFi service. Figure 4-25 Settings WiFi Screen Section WiFi General Enable WiFi SSID Broadcast SSID WiFi Channel Security Mode Security Key Table 4-6 Settings WiFi Value Disabled / Enabled (Enabled is the default setting) Enter the name of the SSID. ThalesLINK is default. Disabled / Enabled (Enabled is the default setting) Set the Wi-Fi Channel 1 – 11 Set the security mode for the channel – OPEN or WPA2.
Once the initial Wi-Fi WPA2 Security Key is entered, it can be changed at any time by just overwriting the current Security Key NOTE in the SETTINGS Wi-Fi WIRELESS GENERAL area. To identify a device’s MAC address for whitelisting, you should be able to find it in your device’s Settings menu. Sometimes it is called the Wi-Fi Address.
Figure 4-26 Settings LAN Screen User Manual PN 84469 Rev H 4-22
Section LAN Ports LAN Port 1 1 LAN Port 2 LAN Port 3 Static Routes Static Route LAN MAC Address MAC Address DHCP Enable DHCP IP Address Mask Start End Lease Time DHCP Reservations Name Duration MAC Address Enabled/Disabled User Manual PN 84469 Rev H Table 4-7 Settings LAN Value POE OFF / POE ON (POE ON is the default setting) Disable POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (Enabled is the default setting) POE OFF / POE ON (POE ON is the default setting) Disabled / Enabled (En
WAN NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The WAN page, shown in Figure 4-27, allows configuration of the WAN data service. The settings include configuring whitelists and blacklists for domains, configuring port blocking and port whitelists. When adding a Domain to a Blacklist/Whitelist it is always necessary to first select the button BEFORE selecting the always be edited or deleted using the save.
Figure 4-27 Settings WAN Screen User Manual PN 84469 Rev H 4-25
Table 4-8 Settings WAN Value Section Configuration Polling Intervals Sets the length of polling intervals, 30 is the default setting Hostname Lists the Hostname. Certus™ is the default setting. WAN Failover Ping Enter an IP address to change the default network availability ping Address from gstatic.com to an IPv4 address Mode Select DHCP or Static. (DHCP is the default setting.
Phone NOTE This is an ADMIN functional only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The Phone Settings page, shown in Figure 4-28, allows configuration of phone extensions and mapping of those extensions to the outbound Iridium phone lines as well as which extension rings for each inbound Iridium line. There are up to three (3) high quality Iridium phone lines.
Figure 4-28 Settings Phone Screen Section Dial Plan Disabled / Enabled Table 4-9 Settings Phone Value Disabled – when selected, the requirement to dial a “9” before making a call across Iridium is now disabled. (Note: When disabled, all calls go across the Iridium constellation and local extension to extension calls are disabled.) (ENABLED is the default setting) Extension Mapping 1-88888 1001 Additional custom extensions of varying lengths can be added.
Section Device Mapping POTS Value Assigns extensions to POTS 1 and POTS 2 phones (Note: 2 POTS phones can be attached with a splitter to the POTS connector. Assigns extension to the Radio Gateway Radio GW Phone Configuration Enable Call Log Disabled / Enabled (Enabled is the default setting). Call logs display Active Calls and Call History when the Calls menu item is selected.
Figure 4-29 VOIP Phone Settings 3.) In order to bring up the phone’s configuration page in a browser, one needs to find the IP address of the connected phone. This is accomplished by going to the Management Portal and entering STATUS CURRENT DEVICES. In this example, the CISCO SPA504G has an IP address of 192.168.55.106 as shown in Figure 4-30 below. Figure 4-30 CISCO SPA504G IP Address 4.
b. In the Display Name, User ID and Password enter “1001”. Although the Display name does not have to be 1001, it is more clear if it set to the same number as the User ID and Password. c. When finished, press the “Submit All Changes” button. This will cause the phone to reset. See Figure 4-31 for the entries above. Figure 4-31 SPA504G Configuration Utility The CISCO SPA504G phone should be ready for calls after these steps.
GRAND STREAM GXP2140 This procedure assumes that the VesseLINK Terminal is starting from its factory reset state and that the GRAND STREAM GXP2140 phone is also in its factory reset state. Note, most of the initial settings for the GRAND STREAM phone stay as they are. Only a few of the settings are required to change as outlined in the steps below. 1.) Connect the GRAND STREAM phone to one of the RJ-45 LAN ports on the front of the VesseLINK Terminal. 2.) View the Management Portal (http://portal.
Figure 4-32 Grand Stream GXP2140 Configuration Page The GRAND STREAM GXP2140 phone should be ready for calls after these steps.
Radio Gateway NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen.
Table 4-10 Settings Radio Gateway Value Section Configuration Transmit VoIP Gateway Mode DTMF or Voice Activated Dialing (VAD) (VAD is the default setting). This configuration determines how the telephony user of the radio gateway PTTs in order to speak on the radio network. VAD means the telephone user simply needs to speak in order to transmit. DTMF requires the telephone user to press a digit to begin transmitting and a digit to stop transmitting.
Section VAD: Hang Time GPIO: Active Low Receive Audio DTMF: Threshold VAD: Threshold Analog Gain Digital Gain Calling DTMF Dialing Phrase DTMF Disconnect Phrase Digit Timeout Max Digits Dialing Duration Disconnect Duration User Manual PN 84469 Rev H Value If Receive Activity Mode is set to “VAD”, the Hang Time determines how long the voice transmission will continue to be received after the voice is no longer present. Acceptable value range is 0 to 5000 msec. (Default setting is 500 msec).
Section Error Duration Value When an outbound call fails or an active call ends prematurely due to an error, a burst of fast-busy tone (a.k.a. congestion tone) is transmitted to the radio user for this amount of time. Acceptable values are ≥ 0 msec. (Default value is 2000 msec). After an outbound call has been placed, how long to wait for the peer to answer before giving up and terminating the call. Note that the call attempt may terminate before this timeout is reached if an error is encountered.
Figure 4-34 Settings Data Screen Section Data Configuration Data Session Data Route - Primary Data Route Alternate Disable Data on Boot Port Forwarding Port Forwarding Table 4-11 Settings Data Value Deactivate / Activate (deactivate is the default setting) Select the desired data route (WAN or Satellite Port) (WAN is the default setting). Select the desired alternate data route. (Satellite is the default setting) Note: If Satellite is selected, the available options are WAN Port or Disabled.
Secondary Data Flow (SDF) NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. A Secondary Data Flow (SDF) connects a port on the terminal to a service on the network. The device connects directly to the service without interferences from the terminal.
Table 4-12 Settings Secondary Data Flows Section Value Port and Service Mapping LAN Port 2 Select an SDF to be routed through each external LAN connection. Default is used for no SDF. LAN Port 3 Note: The SDF must be activated by your Service Provider to be Wi-Fi valid. Location Services Emergency Services Remote Control (API) Select an SDF to be routed to each terminal provided service. Default is used for no SDF. Note: The SDF must be activated by your Service Provider to be valid.
The user cannot select an unprovisioned SDF. These are grayed out and may only be assigned through the API. NOTE Global Navigation Satellite System (GNSS) NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The current VesseLINK antennas only support GPS, but full GNSS constellation support is planned for 2021.
Table 4-13 Settings Global Navigation Satellite System Section Value Global Navigation Satellite System Enable GNSS Select Disable or Enable. (Enable is the default setting) If Disable is selected, the system will a reboot when ENABLED. (Refer to Figure 4-37) Synchronize Time Synchronize Time Synchronize time is only used when the terminal’s system time is incorrect, GNSS is disabled, and the GNSS cannot be enabled for security purposes or operational reasons.
Location Services From the Location Services page, shown in Figure 4-39, Location Services are enabled and disabled and the settings are configured (when enabled). Thales offers ClearSIGHT as the preferred tracking service. This requires an account and service subscription. More information can be found at www.clrSight.com.
System The System menu item allows for backing up a configuration and restoring it, monitoring of system data usage (estimate for informational purposes only), performing a system reboot, restoring factory default settings, and provides information on the system firmware versions. Backup NOTE NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. File download cannot be done on a phone or tablet using iOS operating system.
NOTE: This is very useful for restoring setting to a replacement unit or cloning setup for multi-units. • Restore Configuration o In the event the configuration file needs to be reloaded, RESTORE CONFIGURATION will enable you to reload a previous saved configuration file. o Select RESTORE CONFIGURATION o Navigate to the file that was saved. o Open the file to Upload Data Usage NOTE This is an ADMIN functional only. If the user sees this icon, login as the ADMIN to continue.
Figure 4-41 System Data Usage Screen Figure 4-42 Reset Data Usage Screen User Manual PN 84469 Rev H 4-46
Reset NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. Refer to Figure 4-43. In the event the system is not responding correctly, a system reboot can be performed. Select REBOOT to restart the system. If there is a larger issue such as a corruption or if configuration settings have made the system non-operational, a Factory Reset can be performed. Select FACTORY RESET.
Factory Rest will restore factory defaults and all users’ customized settings will be lost. It is advised to back up your configuration before performing a Factory Reset. See Figure NOTE 4-40 for configuration backup and restore. Firmware Refer to Figure 4-44. The Firmware page displays the current firmware version numbers. These may be helpful if customer service is contacted to resolve an issue.
Figure 4-45 Firmware Screen – SHOW DETAILS For detailed instructions on updating Firmware on the BDU please reference chapter 5 of this manual. NOTE Diagnostics Self-Test NOTE This is an ADMIN function only. If the user sees this icon, login as the ADMIN to continue. Otherwise this is a view only screen. The Self-Test diagnostics page (Figure 4-46), users will be able to run a diagnostic test of the system and results will be available in the diagnostic logs page for debug.
Figure 4-46 Diagnostics Self-Test Screen Refer to Figure 4-47. Select INITIATE TEST and then confirm by selecting YES, TEST to perform the self-diagnostics test. NOTE Running the Built-in-Test will render the unit unusable for several minutes. Any on-going calls or data sessions will be dropped. Figure 4-47 Perform Self-Test Confirmation Once the Self-Test is complete, you will be directed to refer to the system logs (Figure 4-45) for results of the test (Figure 4-48).
Figure 4-48 Perform Self-Test Completed Screen Diagnostics Logs Refer to Figure 4-49. The Diagnostics Logs provide the operator with the results of all recent diagnostic tests. This information can be used in debugging / troubleshooting the system. A limited number of logs can be viewed on the screen or detailed logs can be downloaded by selecting DOWNLOAD LOGS. Logs can be erased by selecting DELETE LOGS.
About Refer to Figure 4-50. This page provides detailed information relating to the equipment, including unique HW information and its current software version.
Help This Help page, shown in Figure 4-51, provides access to all manuals and links to customer support.
FIRMWARE UPGRADE On occasion it may be necessary to update VesseLINK™ software to add features or fix issues found in the software. This section will step through the process of those updates. The firmware file will contain updates for both the BDU and the antenna if needed, so a single load automatically updates both. It is important to make sure the system is connected, powered up, and operational before attempting a firmware update.
5. Select CHOOSE FILE. 6. Go to File Input and select the Browse button. 7. Navigate to location of downloaded file. This file should have the firmware version and “.swu” as the file extension o Example: thaleslink_1.1.0.1.swu 8. Select the SELECT button 9. After file has been selected return to the Firmware page. 10. Select UPLOAD UPDATE button. This may take a few seconds as a progress bar moves across the page (Figure 5-2). Figure 5-2 Firmware Being Staged 11.
Figure 5-3 System Firmware Update Confirm 13. Once YES, UPDATE is selected, the process to Update Firmware has begun and will take approximately 10 to 15 minutes to complete. *DO NOT REMOVE POWER DURING THIS PHASE* Figure 5-4 Firmware Update in Process 14. Once completed and the system reboots, wait for all the Status LEDs to go Solid Green and/or Blue. This may take a few more minutes.
15. Verify Firmware Update by connecting to “ThalesLINK” (or SSID set in VesseLINK™) on Wi-Fi or Ethernet port. 16. Open a web browser and type: http://portal.thaleslink (or https://portal.thaleslink)) (do not type .com or any other extension). 17. Once prompted enter the admin Password (this will not change from before the firmware update). 18. Navigate to the SYSTEM Firmware to view updates. (Software version can also be found in the ABOUT menu item.
MAINTENANCE GENERAL This chapter provides operator maintenance instructions for the BDU and ADU. This includes, preventive maintenance and troubleshooting procedures. PREVENTIVE MAINTENANCE Inspection and Cleaning The equipment should be occasionally inspected for external damage, such as bent connectors and wear items, such as loose attaching hardware. The equipment should be cleaned periodically, particularly after exposure to salt water, sand, or mud.
PROBLEM Wi-Fi LED SOLUTION OFF – Turn Wi-Fi ON using the Management Portal through a hardwired, PoE connection. ThalesLINK > SETTINGS > Wi-Fi Solid RED – Wi-Fi may need to turned off and back on again from the Management Portal. If the LED does not turn to GREEN within a minute, reboot the BDU.
PROBLEM • • • • Cannot connect to Wi-Fi service • • • SOLUTION Check that the Wi-Fi antenna is attached and tightly screwed in. Check that the BDU’s Wi-Fi LED is solid GREEN. Check to see if there’s an available connection by checking the devices that are connected in Status Current Devices page. Only 3 simultaneous devices can connect to the Wi-Fi. Any additional connection attempts are blocked. Remove one or more devices from the Wi-Fi and try again to connect.
PROBLEM • • • BDU does not Power-ON • • • • • BDU has power but accessories not working • • • • • BDU is not responding User Manual PN 84469 Rev H • • SOLUTION Check BDU for Green lights, If green light is on Unit has Power Push power button on front of BDU. Check that the power source is providing 10-32V and is not current limited. Check connection of the 10-32V DC cable has correct polarity.
SYSTEM RESETS In a rare situation where the VesseLINK™ system is not responding or operating properly, it may be necessary to reset the system. There are varying levels of system resets that are explained below: Power Cycle There are three (3) ways to power cycle the system: • If power is already on (LEDs are illuminated), press and hold the Power Button on the unit until the unit turns off. Again, press and release the Power Button to power the unit on.
Factory Reset As its name implies, this restores the factory defaults (passwords will return to “admin”). This is particularly helpful when a system has been wrongly configured and starting over is the easiest option. If an admin password is customized and is forgotten, the only way to reset it is to use the factory reset option. After clearing all the user configuration, it will reboot the terminal a couple of times to reset the internal components correctly. This may take several minutes.
Firmware Revert FIRMWARE REVERT should only be used when a system has a serious issue and all other troubleshooting tips have been tried. Call your Service Provider before doing a firmware revert to NOTE make sure all other troubleshooting steps have been exhausted. This restores the previous version FIRMWARE used on the system. • From the Management Portal select SYSTEM RESET FIRMWARE REVERT. Confirm by selecting YES, FIRMWARE REVERT. The BDU will reboot into the previous firmware version.
ALERTS Alert Name ANT_CABLE Table 6-2 ALERTS / Error Messages Description Level Additional Information Cable loss excessive; check system; Critical Cable loss may exceed the performance maybe degraded. system spec of 10 dB ANT_MISSING Unable to detect antenna Fault ANTENNA_POST_FAIL URE The antenna has failed POWER ON SELF TEST Fault BCX-denial Failed to connect to pass data, reason – location Fault BCX_IBIT_FAILURE The BCX has failed “Initiated Built In Self-Test” View Logs for details.
Alert Name BCX_SIM Description Modem failed to read SIM card Level Warning Additional Information CN_OFF Core Node is powered off, restart required Critical Core Node is noticed to be unexpectedly off. CN_REBOOT Core Node Reboot has occurred, full system restart is required. Critical Core Node Module restarts while the system is up and running. MODEM_ACT Modem returned an unknown error – cannot activate Fault MUX_PLL_UNLOCKED Antenna mux out-of-lock with the modem.
THIS PAGE INTENTIONALLY LEFT BLANK User Manual PN 84469 Rev H 6-10
TECHNICAL SPECIFICATIONS TECHNICAL SPECIFICATIONS Table 7-1 Technical Specifications Description Parameters Technical Frequency of Operation Channelization Uplink (TX) Downlink (RX) FDMA spacing TDMA Timing Channels Available Voice EIRP (Weighted Average) Data Certus™ 2xC8 QPSK Data Certus™ 1xC8 16 APSK Data Certus™ 2xC8 16 APSK ™ Certus C1, C8 Voice/Data 12 dBW - - 15.2 dBW - 18.
Environmental ADU BDU Description Operating Temp IP Rating Operating Temp IP Rating Mechanical ADU RF Cables Certus 350 -30°C to +55°C IP67 -30°C to +55°C IP31 Certus 200 Certus 350 Dimensions 5" D x 5.5" H (12.5 cm x 14 cm) 14.5" x 7.8" (36.8cm x 19.8cm) Weight 1 lb. (0.45 kg) 6.2 lbs. (2.8 kg) Dimensions 12” L x 9” W x 3” H (30.5 cm x 23 cm x 7.6 cm) Weight Length Width Height Weight AC Cable Length DC Cable Length 25 meter 50 meter (optional) 7.5 lbs (3.4 kg) 6.6" (16.7cm) 2.6" (6.7cm) 1.
CONNECTOR DETAILS General Purpose Inputs / Outputs (GPIO) Refer to Figure 7-2 for the connector and its pinout. The connector is located on the back of the BDU and is labeled I/O. The GPIO has 4 main functions. Some of the functions are reserved for this connector are not yet implemented (they are reserved for future use.) Refer to Table 7-2 for the pin descriptions of the GPIO connector. 1.
Figure 7-1 Radio Gateway for Advanced Land Mobile Services 3. 2- Wire RS232 Reserved for future use. Contact your service provider or Thales Customer Service for help in setting up of this advanced user feature. 4. User defined GPIO Reserved for future use. Contact your service provider or Thales Customer Service for help in setting up of this advanced user feature.
Connector Location The DB-15 connector with Pin out shown in Figure 7-2.
BDU 12V Connection Detail Type: KPPX-4x connector (or similar) shown in Figure 7-3. 2 4 1 3 PIN NO OUTPUT 2, 4 1, 3 +V -V VIEW INTO END OF MATING CONNECTOR Figure 7-3 12V Input and Mating Connector Detail BDU 10-32VDC Connection Detail Type: 684M7W2103L201 connector (or similar) shown in Figure 7-4.
ACRONYMS / GLOSSARY ACRONYMS / GLOSSARY Acronym ADU API BAA BAE BCX BDU BIT DTMF EBB ESP ETSI FR GNSS GPIO GRE HGA HRLP HTTP HTTPS IP ICMP ITU LAN LED LGA MO msec MT NAS PBX PCM PoE POST POTS PSTN PTT R/W User Manual PN 84469 Rev H Table 8-1 List of Acronyms Description Above Deck Unit Antenna Application Programming Interface Broadband Active Antenna Broadband Application Electronics Broadband Core Transceiver Below Deck Unit Terminal Unit Built In Test Dual Tone Multi-Frequency Enhanced Broadband Encapsu
Acronym SBC SDF SIM SIP SMBus SV TCP TU UDP UL/DL VLAN VoIP WAN Wi-Fi WPA2-PSK Description Smart Battery Charger Secondary Data Flow Subscriber Identity Module Session Initiation Protocol System Management Bus Satellite Vehicle Transmission Control Protocol Terminal Unit User Datagram Protocol Uplink/Downlink Virtual Local Area Network Voice of Internet Protocol Wide Area Network Wireless Network Wi-Fi Protected Access 2 – Pre-Shared Key Table 8-2 List of Definitions Acronym API BAA BAE BCX BIT DTMF EBB E
Acronym Description HTTPS Hypertext Transfer Protocol Secure ICMP Internet Control Message Protocol International Telecommunications Union Light Emitting Diode Low Gain Antenna ITU LED LGA Management Portal MO MT NAS Mobile Originated Mobile Terminated Network Attached Storage PBX Private Branch Exchange POST POTS Power On Self-Test Plain Old Telephone Service Public Switched Telephone Network PSTN PTT Push-To-Talk R/W RGW Read/Write Radio Gateway SIM SIP Subscriber Identification Module
Acronym Description UDP User Datagram Protocol VLAN Virtual Local Area Network WPA2-PSK Wi-Fi Protected Access 2 – Pre-Shared Key User Manual PN 84469 Rev H Connectionless transmission model with minimum , nohandshaking protocol For context within this document, VLAN more specifically designates an Ethernet VLAN.
KIT CONTENTS AND ACCESSORIES VESSELINK™ KIT CONTENTS AND ACCESSORIES The following tables list the kits available for purchase and their contents as well as accessories and spare parts that can be purchased separately.
Table 9-2 Base Kit, VesseLINK™ Certus 350, List of Equipment Part Number Description Base Kit, VesseLINK™ Certus 350 VF350BM-1 Qty Part Number Description 1 1600901-1 Above Deck Unit / Antenna, Certus 350 1 3402131-1 Quick Start Guide (QSG) VesseLINK™ 1 3900011-1 Mounting Template, BDU 1 3900014-1 Mounting Template, Antenna 1 4102947-511 BDU, VesseLINK™ 1 85728-001 Wi-Fi Antenna, 2.
Table 9-4 Available VesseLINK™ Accessories Description Part Number Qty 19” Rack Mount Shelf Kit 1100796-501 1 Thales SureLINK IP Handset Kit 1100818-501 1 Kit, Below Deck Unit (BDU), Mounting Hardware 1100789-501 1 Kit, Antenna Maritime Mounting Hardware (Certus 350 only) 1100791-501 1 Mounting Template, BDU 3900011-1 1 Mounting Template, Antenna (Certus 350 only) 3900014-1 1 Power Supply, AC/DC 12V – 160W 84670-001 1 Cable AC Power with USA Plug Type B IEC 60320-C13 6 ft.
INDEX A About This Manual ...................................................................................................................... 1-1 Acronyms / Glossary.................................................................................................................... 8-1 C Connector Details GPIO Connector....................................................................................................................... 7-3 TU 10-32VDC Connector ..........................................
T Technical Specifications .............................................................................................................. 7-1 Thales Management Portal About...................................................................................................................................... 4-52 Alerts ...................................................................................................................................... 4-12 Calls ...............................................
Thales Defense & Security, Inc. 22605 Gateway Center Drive | Clarksburg MD 20871 Toll-Free 1.800.324.6089 | Phone: 240.864.7000 | Fax: 240.864.7920 Email: Customer.Service@thalesdsi.com | Website: www.thalesdsi.
