Thales Gemalto Document Reader QS2000 User Guide Document: Version: Date: DT-01996 DRAFT 02 November 2020
Important Notices By using the Thales Gemalto Document Reader QS2000 product range (the “Product”), you (the “User”), agree to be bound by the following terms and conditions which shall apply in addition to any other terms and conditions included with any order acknowledgement issued by Thales and in addition to any other relevant agreement in effect between the parties.
Preface This user guide describes the features and functions of the Thales Gemalto Document Reader QS2000 (model number PV55-xx-xx-xx). Revision History Version Date Description 02 November 2020 Draft in progress Electromagnetic Compatibility (EMC) The Products are designed to be immune to levels of interference generated within an office environment and not to interfere with other equipment.
NO MODIFICATIONS. Modifications to this device shall not be made without the written consent of Thales. Unauthorized modifications may void the authority granted under FCC Rules permitting the operation of this device. FCC labelling This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Mexico Regulatory Notices Importado por: Thales DIS México, SA de C.V. Domicillo fiscal: Calle 9 Este No 192, Col. Civac, Jiutepec, C.P. 62578 Morelos, México Número IFETEL: IFT #:RCPGEPV20-0002 La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
Important Safety Information This manual contains important information regarding the operation of the Thales Gemalto Document Reader QS2000. For the safe and reliable operation of the readers, all users must ensure that they are familiar with and fully understand all instructions contained herein. Indicates a hazardous situation which, if not avoided, could result in death or serious injury. Indicates a hazardous situation which, if not avoided, could result in injury or equipment damage.
Page 7 of 23 • Modifications or changes to the Product or the interface cables not expressly approved by the manufacturer could void the User's authority to operate the Product and/or break local laws or regulations. • Use a safe cloth that will not damage glass, such as the provided microfibre cleaning cloth. To reorder cleaning cloths, contact Global Technical Services (GTS). Do not use abrasive cleaners or solvents.
Table of Contents Electromagnetic Compatibility (EMC) .................................................................................................................................. 3 Disposal - European Directive 2002/96/EC ......................................................................................................................... 5 Packing for Transportation .....................................................................................................................................
1. Introduction The Thales Gemalto Document Reader QS2000 is an optical character recognition (OCR) and full-image capture device that provides automated data capture from a variety of personal identification documents. Lightning fast image capture comes from the USB 3.1 Super-Speed interface. The Gemalto QS2000 has a Radio Frequency IDentification (RFID) interface for reading eDocuments in one action synchronously with the optical reading.
• USB 3.1 interface using a Type-C connector. USB-powered, no external PSU required • Automatic document detection • Small footprint, no moving parts, robust construction • Chemically Strengthened Glass for advanced durability and scratch resistance • Kensington Lock slot • Thales Gemalto Document Reader SDK is a flexible software interface which allows host application to select which illumination sources to use, image type, image compression, and validation, photo extraction, etc.
• RFID reading of new Chinese NID documents (optional hardware) • Contact smartcard reading to ISO 7816 Class A and AB (T0/T1) • Data capture from HRZ and non-ICAO documents (optional software package) • Form filling and enterprise software interface software (optional software package) • Enhanced document verification software (optional software package) Reader components The Gemalto Document Reader QS2000 is a small desktop device with: • A window for scanning documents • Device status and activ
2. Installing the Reader This chapter explains how to install the Thales Gemalto Document Reader QS2000 software and connect the reader to the PC. Before you begin Before you install the reader, you need to meet the following requirements: • A PC with an USB 2.0 or 3.1 port (the reader will not work if connected to a USB 1.1 port) • A PC running 32 or 64 bit versions of Windows® 7, Windows® 8.1 or Windows® 10, Linux® LTS builds for Ubuntu and CentOS.
1. Download the latest SDK software from the link. Click on the Gemalto Document Reader SDK x.x.x Setup.msi link and save the exe file to a known location on the PC (for example, the desktop). 2. Run the downloaded .msi file and follow the on-screen instructions. Connect the reader cables Note: Make sure you install the software before connecting the reader. To install the reader, you need to connect the following cables: • USB cable – The reader is supplied with a USB 3.1 (USB-C™ to Type A).
1. Start the application Page Reader Expo from the shortcut created during software installation. Note: The reader initialization process may take up to 30 seconds. 2. From the Schemes dialog box select Visible, IR and UV Images. 3. Click Select. 4. Verify that the Ready light (blue) is on and the test application indicates Ready to Scan. The reader is ready to accept documents. 5. Select the test card (DS-00034 or DS-00043) supplied with the reader. 6.
3. Reading Documents The Thales Gemalto Document Reader QS2000 reads the barcode and machine-readable zone (MRZ) text on both identification cards and passports. When a document is properly aligned on the document window, the reader automatically captures an image and then performs optical character recognition (when there is OCR data), followed by barcode recognition. Document layout Identification cards typically have a photo and basic information on the front and a 3-line MRZ on the back.
To read a standard document 1. Hold the document open as you place it on the document window. 2. Place the booklet on the document window close to the left so the left edge is against the document guide and then slide it back so the leading edge is fully inserted at the back of the document window. The reader was designed to hold a document in a natural semi-opened position. This hands-free function allows you to release the document and focus on the traveler. 3.
4. Maintenance The Thales Gemalto Document Reader QS2000 has no user-serviceable parts but its glass surface must be cleaned on a regular basis. For extensive repairs, return the reader to Thales service depot. Cleaning the reader Clean the reader regularly to ensure proper performance. Use a safe cloth that will not damage glass, such as the microfibre cleaning cloth. To order cleaning cloths, contact Global Technical Services (GTS). See “Contacting GTS” for more information.
4. Clean the replacement glass and then drop into the cut out on top of the gasket. Ensure that the beveled edge on the glass is inserted toward the front of the reader. NOTE: It is important that the internal components be free from dust or other contamination. If any dust is present, use compressed air to remove it from the optical chamber. 5. Re-attach the document hood, ensuring that the clip is engaged first and then lower and slide the hood towards the front of the reader. 6.
5. Specifications Physical Specifications Dimensions Length: 18.5 cm (7.3 inches) Width: 15.3 cm (6.0 inches) Height: 13.2 cm (5.2 inches) Weight 0.8 kg (1.7 lbs) Electrical Specifications Input voltage 5V (via USB port) Power consumption Less than 900mA for USB 3.1 Type A host port Less than 1.
6. Troubleshooting Use the following table to identify and correct common issues encountered when using the reader. Symptom Possible Causes Recommended Actions The LEDs do not come on during power up. There is no power to the reader. Verify the host PC power source. Verify that the USB cable is connected to the connector on the back panel. Verify the reader is connected to a USB 2.0 or 3.1 host port. The Ready and Error LEDs are continuously blinking. The unit is damaged.
Reader becomes unresponsive Software is installed incorrectly Remove the existing application & reinstall software. For more information see the Software Installation section. Another application is running Verify that no other application that accesses the document reader is running. You do not have PC Administrative rights. Consult with your IT support representative. Close and restart the application. Disconnect USB from PC and then reconnect. Disconnect USB. Close application and then restart PC.
7. Customer Service If you cannot solve the problem after following the instructions in the Troubleshooting section, contact Thales’ Global Technical Services (GTS).
Returning the reader for maintenance In the event of a suspected problem with Thales equipment, please use the following procedure. To return a reader for maintenance: 1. Diagnose – The system manager will determine that there is an actual fault with the equipment which cannot be corrected by following the procedures in this document or with local in-house knowledge 2. Initiate Call – The system manager should contact Thales GTS via telephone, or email.
