User Manual Part 2

IS-900 User Guide Page 94 of 159
Q5. What are the PIN assignments on the RS-232 Serial Ports (DB9) on the IS-900
Processor?
Pin Function
1 DCD
2 RX
3 TX
4 DTR
5 GND
6 DSR
7 RTS
8 CTS
9 RI
Q7. Do you have any advice about working with software packages?
InterSense maintains a full list of supported Third-Party Programs at
http://www.intersense.com/partners.aspx?id=51. Please check this web page and then consult
with the software vendor first to determine compatibility.
If the software package is not listed or you have any questions, contact InterSense technical
support at [e-mail].
Q8. How do I know whether I have the latest release of ISDEMO?
Check our web site’s Support section. The direct URL is
http://www.intersense.com/support.aspx?id=248. All versions of our product CDs are available
for download. We always post the latest release for you to download.
Q9. If my tracker is not working properly, how can I have it examined or repaired?
Please contact InterSense technical support at [phone], or email
[e-mail]. A support representative will assist you with troubleshooting the
tracker, and if it is determined that there is a hardware problem, can provide a return
authorization number to have it repaired. InterSense has a standard warranty of one year for all
serial-numbered items, which covers defects in materials and workmanship. Physical or electrical
damaged to equipment is not covered, with the exception of damage that is caused by another
InterSense device being properly connected to the damaged device, or in similar instances.
If your device is more than one year old, it can still be repaired by InterSense, but it may incur an
examination fee as well as charges for parts and labor. If you require warranty coverage on a
device or devices beyond one year, InterSense sells extended warranties in one-year increments
– please contact your sales representative for additional information or to purchase such a
warranty extension.