User Manual Part 2

IS-900 User Guide Page 96 of 159
Tracker(s) are lost Check for the following:
1) A valid constellation for the SoniStrips is loaded.
2) The small microphones on the MicroTrax Device(s) are
covered, upside down or the device is not located under
the SoniStrip constellation.
3) From the main ISDEMO window, run a self test by
selecting menu items “Tools à System Self-Test” and
then from the Tracker Hardware and Configuration Test
window select menu item “Test à Run Tests”. This
creates a window with text information about the
configuration of the system and will report is the IS-900
is communicating correctly to both the SoniStrips and
Tracker(s). This text file can be saved from the same
window using the menu item “File à Save” and sent to
InterSense for technical support
([e-mail]).
Orientation is drifting
uncontrollably
After power down, make sure that MicroTrax Device is
properly plugged in and if running wireless a
communication channel is working.
Specific Troubleshooting Tips for Wireless Devices
ISSUE: The IS-900 Processor reports an X on the LCD for a wireless station
Run self-test using ISDEMO: Select:
Tools→System Self-Test→Test→Run Tests
At the bottom of the test report, check for error or warning messages:
Message Possible Cause Remedy
Link down for
station n
Transmitter is powered off or in sleep
mode or battery is discharged
Switch module power on, move
transmitter to wake it up, plug in
charger, respectively
MicroTrax is not plugged into
transmitter
Switch transmitter module off, plug in
MicroTrax, switch back on
Transmitter channel does not match
Base Receiver Module channel
In ISDEMO, select
Parameters?Wireless Configuration
to set up radios
Transmitter is out of range Move transmitter and Base Receiver
Module closer together until
connection is reestablished
RF interference from another receiver
transmitter being used with another IS-
900 system in the area
Check for other receiver or transmitter
in the area that are powered on and
set to the same RF channel.
RF interference from other sources Check for and turn off possible 2.4
GHz sources such as WLANs,
cordless phones, Bluetooth devices
Link ID for station n
doesn’t match initial
ID
MicroTrax was swapped out with
another unit while IS-900 processor
was on
Reset IS-900 Processor (if using
anonymous mode) or select
Parameters?Wireless Configuration
in ISDEMO to set up radios (if using
normal mode)
Wireless link could not be established
when the IS-900 Processor powered
up and the MicroTrax is not the same
Reset IS-900 Processor (if using
anonymous mode) or select
Parameters?Wireless Configuration