User Manual Part 2

IS-900 User Guide Page 121 of 159
some difficulty, but it should still work. An InterSense technical
support engineer will walk you through the required procedure.
When connected, ISDEMO becomes a relay, passing serial
port data to a remote host. Commands sent from the remote
host are also relayed to the tracker. InterSense engineers at
the remote computer can run diagnostics software as if the
tracker was connected to that computer directly.
There are two ways of connecting to the remote host.
ISDEMO can listen to the connection requests on the specified
port, or it can try to connect itself. The first method is
preferred as it makes it easier for the InterSense engineer to
reconnect if connection is lost for any reason. For this to work
the PC can’t be behind a firewall (proxy) and InterSense
engineer must know its IP address. To diagnose the tracker
with this method do the following:
1. Make sure that ISDEMO can communicate with the
tracker.
2. Open the Remote Diagnostics tool.
3. Write down the IP address displayed in Local Info line.
4. Make sure protocol selection is set to TCP, port to
5001. If this is not possible, notify InterSense.
5. Click on Listen button and confirm by reading the
message.
6. Call InterSense or send email containing the IP
address and port number.
If your PC is behind a firewall, ISDEMO will need to connect
via the second method. To connect in this way, follow these
steps:
1. Make sure that ISDEMO can communicate with the
tracker.
2. Open the Remote Diagnostics tool.